Last Updated
Overview
Loop provides subscription management for brands, helping to reduce customer churn through automated retention tools. Even though its native handling of prepaid gift subscriptions may require workarounds, its feature-rich and flexible customer portal offers value. Overall, the platform’s focus on subscriber retention helps streamline recurring revenue operations.
Be the first one to leave a review!
No review found
Starting Price
Custom
Loop Specifications
- Order Management
- Promotions Management
- Reporting/Analytics
- Credit Card Processing
What Is Loop?
Loop is a subscription management platform built for merchants to retain customers and grow recurring revenue. With a deep Shopify integration, its customizable customer portal empowers subscribers to manage their own orders, which reduces the volume of support tickets. The platform includes smart dunning management to automatically recover failed payments and personalized cancellation flows that present alternatives to subscribers. These features help decrease voluntary churn and protect revenue streams for Direct-to-Consumer (DTC) brands.
Loop Pricing
The software offers a tiered payment structure:
- STARTER: $99/month + transaction fee: 1%/transaction + 0¢/order
- PRO: $399/month + transaction fee: 0.75%/transaction + 0¢/order
- ENTERPRISE: Custom pricing
There is a 14-day free trial available as well.
Disclaimer: The pricing is subject to change.
Loop Integrations
The platform integrates with several third-party applications and systems, such as:
Who Is Loop For?
Loop is well-suited for a wide range of industries and sectors, including:
- Pet supplies
- Food and beverage
- Beauty and grooming
- Health and wellness
- Childcare products
Is Loop Right For You?
If your brand is struggling to reduce subscriber churn and recover revenue from failed payments, Loop may be a suitable fit. The platform's standout value lies in its combination of automated retention tools, such as personalized cancellation flows, and the availability of dedicated success managers on higher-tier plans. Furthermore, its PCI Level 1 compliance and industry-standard encryption ensure that customer payment data is handled according to stringent security standards, building trust with your subscriber base.
Still doubtful if Loop software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Loop Features
Intelligent Subscription Workflows
Loop features advanced automation through ‘Loop Flows 2.0,’ combining IF-THEN and AND/OR logic for personalized subscription journeys. Real-time indicators, searchable logs, and precision targeting enable smoother, data-driven subscription management and retention.
Smart Dunning And Recovery
With this feature, failed payments are managed through automated, intelligent recovery strategies using smart retry timing, multi-gateway support, and branded payment alerts. Extended retries, churn prediction, and actionable analytics collectively enhance subscription stability and revenue recovery.
Retention-First Customer Portal
The platform redefines subscriber interactions with a customizable, retention-focused customer portal. Strategic pause options, product swapping, and reward milestones turn cancellation moments into loyalty opportunities, while branded design control and seamless integrations strengthen long-term customer relationships.
Upsell Recommendations
The software enhances average order value through personalized, data-driven upsell recommendations delivered at optimal moments. Smart product suggestions, dynamic discounting, and precision-timed offers integrate across customer touchpoints, transforming everyday interactions into consistent revenue growth opportunities.
Pros And Cons of Loop
Pros
Intuitive interface adapts effortlessly
The support team resolves issues promptly
Integrations work smoothly without hassle
Cons
Feature compatibility can vary across categories
Performance can be occasionally slow during peak usage
Loop Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Does Loop offer an API?
Yes, Loop offers an API.
What language does Loop support?
The software supports English only.
Who are the typical users of Loop?
Loop is well-suited for a wide range of industries and sectors, including pet supplies, food and beverage, beauty and grooming, health and wellness, and childcare products.
Does Loop have a mobile app?
No, Loop does not offer a mobile app.
What types of Loop price plans are available?
The software offers a tiered payment structure with three plans: STARTER ($99/month + 1%/transaction + 0¢/order), PRO ($399/month + 0.75%/transaction + 0¢/order), and ENTERPRISE (custom pricing), along with a 14-day free trial. Contact us to request a personalized Loop cost quote based on your institution's requirements.
What level of support does Loop offer?
The platform provides support via ticket submission, chat, email, FAQs, and a help center.
What other apps does Loop integrate with?
The platform integrates with several third-party applications and systems, including Bubblehouse, Carro, Klaviyo, Google Marketing Platform, and Gorgias.