Miguel Torres
Consumer Goods, 1-10 employees
More than a year
“uncomplicated setup”
Pros
Even without much technical know how, it's very easy to use! The platform is set up in a simplified way which makes it easy for users to get started with selling quickly.
Cons
They really need to raise the withdrawal limit to at least $10k per day. I sell a high volume and would like better access to my money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana Famintsyna
Retail, 1-10 employees
More than a year
“reliable growth since 2016”
Pros
I've been on the platform since 2016 and after building everything myself, I've really appreciated how much the platform has evolved over time. It's become more user friendly and capable which has made running and improving my store a very positive experience.
Cons
Only issue is that making theme changes on my own can still take some coding knowledge and extra effort. Still with AI tools available now, handling those edits has become much more manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex Ayers
Apparel & Fashion, 1-10 employees
Less than a year
“my wife loves it!”
Pros
My wife runs a small business and this is the platform she relies on for payments. She really loves the payment options, the way the website is set up and how simple it is to use. The customer support has been excellent, the data management works well and overall it offers strong value for the money. It has been wonderful for her business.
Cons
The thing we really didn't like was the hold placed on my wife's account since it took a while before the funds became available to access. Aside from that it's been a very good experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
Less than a year
“Review”
Pros
Working with it feels very easy and it offers a lot for the price. The platform is accessible, packed with useful features and the website design tools along with the payment options make everything feel simple and convenient.
Cons
I really haven't run into any major downsides with this application. The only small issue is that the product options can feel a bit overwhelming at first.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
ALFREDO Sanchez
Wholesale, 51-100 employees
More than a year
“I highly recommend”
Pros
Absolutely recommendable!! I handle my accounts every day with it and the platform is very simple to use. Customer support is excellent and the cybersecurity feels extremely solid and secure.
Cons
There was only one time when I couldn't get into the website because of heavy shopping traffic. I ended up waiting about 4 hours before I could access it again and complete my purchase.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angou Leme
Non-Profit Organization Management, 11-50 employees
More than a year
“Accessible dashboard”
Pros
One thing that really stands out is how responsive the customer support team is. They are always available to help and provide efficient technical assistance which helps our team avoid downtime. The dashboard is also very accessible and simple to figure out even for people who do not have much technical experience.
Cons
Has been an excellent tool for our needs. I have not run into any problems while using it and I have genuinely enjoyed the experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Song Liu
Warehousing, 11-50 employees
Less than a year
“SO efficient!”
Pros
Its sales features and built in inventory management are really efficient with solid support across product management, stock control, warehouse operations, discount setup, user administration and more.
Cons
We depend a lot on this platform to market and sell our products so having inventory management along with discount and promotion control in one place is very convenient. The drawback is that the subscription pricing and commission charges are on the high side which adds a noticeable amount to product costs since merchants have to cover both the monthly fee and a percentage of each sale.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Design, 1-10 employees
Less than a year
“Allows payment flexibility”
Pros
Using it for the first time was really easy and connecting it to my store didn't take much effort. As a shopper, I had already noticed how many payment methods it supports so I was excited to bring that same kind of checkout experience to my own customers.
Cons
The back end does provide plenty of useful data but there was definitely a bit of difficulty when it came to finding my way around the menus and feeling fully comfortable with the analytics tools.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
More than a year
“Easy to use”
Pros
Right away it feels like the most user friendly platform I've worked with. Even someone brand new to web design or with no website building experience at all, can put together a site in just minutes. That simplicity is easily the part I appreciate most about it.
Cons
What I'd really want changed is the cost of the basic plan. If it were a bit more affordable, I think a lot more customers would end up moving over to this platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Lucas Isaacs
Consumer Goods, 101-500 employees
More than a year
“keeps things organized”
Pros
This is what I mainly use to link up our affiliate program, UpPromote. It makes the whole process of working with affiliates much more organized and helps us keep a close eye on their progress and referral activity.
Cons
Visual side of the platform feels so underwhelming to me. Since I tend to prefer more visually polished tools, that stands out although I realize most users probably are not as focused on that as I am.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Andrena Trumm
Financial Services, 1-10 employees
Less than 6 months
“love it!”
Pros
Shopping through it has been really easy and it makes buying items from different websites without any trouble. I also appreciate being able to track my purchases at every stage which keeps everything clear and organized :)
Cons
Honestly I don't have any complaints. It's versatile, simple to figure out and the auto populate feature for companies that use it makes checkout even more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Slayder Reyes Cuellar
Retail, 51-100 employees
More than a year
“Very consistent”
Pros
As the business expands, the scalability and hosting management keep everything fast and consistent. The site continues handling all the data properly and the front end stays responsive for users the way it should.
Cons
Pricing can feel a bit high for the functions compared with other CMS platforms on the market but once you begin using it, its accessible setup and easy workflow make the cost easier to justify.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
More than a year
“removes any troubles”
Pros
Running an online store is much less stressful because it removes the trouble of building an ecommerce website manually. Security, maintenance and updates are handled for you which matters a lot when you're selling online.
Cons
Some templates do limit how much you can customize the site. That said you can work around those restrictions if you're able to use custom code.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sean Thomson
Entertainment, 1-10 employees
Less than a year
“Anyone can get used to it!”
Pros
Getting started with it feels very easy and beginner friendly. With a little time, almost anyone can set up a store and start selling just about anything online.
Cons
Shopify isn't exactly inexpensive and even though the service quality is strong, the monthly subscription and card processing fees can take a noticeable chunk out of your overall profit.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Ethan Jeffries
Accounting, 51-100 employees
Less than 6 months
“great store management tools”
Pros
Building and running a business has been excellent. The integrated payment system is especially helpful and gives small businesses the support they need to grow and thrive.
Cons
My only concern with it is the built in AI since it can take away some of the personal touch and individuality in the creative process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee W
Apparel & Fashion, 1-10 employees
More than a year
“My thoughts”
Pros
Making a polished looking store is easy even without any web design background. Their live chat support is also really helpful and responsive.
Cons
There wasn't much that bothered me. The only thing that stood out was the processing fee per order which feels a bit high although I'm not sure how it compares with other providers.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Best out there”
Pros
It makes e commerce accessible, efficient and scalable for businesses of all sizes. I can build a professional, fully functional store within a few hours without needing any technical background or coding skills.
Cons
One downside is the extra costs that add up through app subscriptions and transaction fees. It also has limited built-in functions so you often need paid apps for fairly basic features and the 100-variant limit per product can be restrictive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Victoria Harris
Insurance, 51-100 employees
Less than a year
“handy checkout tracking”
Pros
More vendors are using it now which makes it really convenient and it keeps track of shipping and payment options for you while you're buying something.
Cons
At times the payment popup shows up too quickly and it's pretty easy to tap it by accident when you actually wanted to check which bank account was selected first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susana Felipe
Health, Wellness and Fitness, 1-10 employees
More than a year
“Quite Scalable”
Pros
Launching and running an online store with it feels very accessible and user friendly. The platform lets you get a store up and running quickly and you don't need advanced technical skills to manage it effectively.
Cons
A drawback is how fast the costs can add up once you start adding apps, premium themes or more advanced features. The core platform is solid but a lot of important customizations end up requiring paid integrations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kelly Bethany
Consumer Services, 1-10 employees
Less than a year
“endless creativity for online stores”
Pros
With this, the creative possibilities for building a website felt endless. My clients also really appreciated how simple and convenient the payment process was.
Cons
Still it did seem like the service could have included more for the price. I often felt like I had to keep paying extra just to access additional features or benefits.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9