Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MT

Miguel Torres

Consumer Goods, 1-10 employees

More than a year

5.0
March 2026

uncomplicated setup

Pros

Even without much technical know how, it's very easy to use! The platform is set up in a simplified way which makes it easy for users to get started with selling quickly.

Cons

They really need to raise the withdrawal limit to at least $10k per day. I sell a high volume and would like better access to my money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DF

Diana Famintsyna

Retail, 1-10 employees

More than a year

5.0
March 2026

reliable growth since 2016

Pros

I've been on the platform since 2016 and after building everything myself, I've really appreciated how much the platform has evolved over time. It's become more user friendly and capable which has made running and improving my store a very positive experience.

Cons

Only issue is that making theme changes on my own can still take some coding knowledge and extra effort. Still with AI tools available now, handling those edits has become much more manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Alex Ayers

Apparel & Fashion, 1-10 employees

Less than a year

5.0
March 2026

my wife loves it!

Pros

My wife runs a small business and this is the platform she relies on for payments. She really loves the payment options, the way the website is set up and how simple it is to use. The customer support has been excellent, the data management works well and overall it offers strong value for the money. It has been wonderful for her business.

Cons

The thing we really didn't like was the hold placed on my wife's account since it took a while before the funds became available to access. Aside from that it's been a very good experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

Less than a year

5.0
March 2026

Review

Pros

Working with it feels very easy and it offers a lot for the price. The platform is accessible, packed with useful features and the website design tools along with the payment options make everything feel simple and convenient.

Cons

I really haven't run into any major downsides with this application. The only small issue is that the product options can feel a bit overwhelming at first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AS

ALFREDO Sanchez

Wholesale, 51-100 employees

More than a year

5.0
March 2026

I highly recommend

Pros

Absolutely recommendable!! I handle my accounts every day with it and the platform is very simple to use. Customer support is excellent and the cybersecurity feels extremely solid and secure.

Cons

There was only one time when I couldn't get into the website because of heavy shopping traffic. I ended up waiting about 4 hours before I could access it again and complete my purchase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AL

Angou Leme

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
March 2026

Accessible dashboard

Pros

One thing that really stands out is how responsive the customer support team is. They are always available to help and provide efficient technical assistance which helps our team avoid downtime. The dashboard is also very accessible and simple to figure out even for people who do not have much technical experience.

Cons

Has been an excellent tool for our needs. I have not run into any problems while using it and I have genuinely enjoyed the experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Song Liu

Warehousing, 11-50 employees

Less than a year

4.0
March 2026

SO efficient!

Pros

Its sales features and built in inventory management are really efficient with solid support across product management, stock control, warehouse operations, discount setup, user administration and more.

Cons

We depend a lot on this platform to market and sell our products so having inventory management along with discount and promotion control in one place is very convenient. The drawback is that the subscription pricing and commission charges are on the high side which adds a noticeable amount to product costs since merchants have to cover both the monthly fee and a percentage of each sale.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Design, 1-10 employees

Less than a year

5.0
March 2026

Allows payment flexibility

Pros

Using it for the first time was really easy and connecting it to my store didn't take much effort. As a shopper, I had already noticed how many payment methods it supports so I was excited to bring that same kind of checkout experience to my own customers.

Cons

The back end does provide plenty of useful data but there was definitely a bit of difficulty when it came to finding my way around the menus and feeling fully comfortable with the analytics tools.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

More than a year

5.0
March 2026

Easy to use

Pros

Right away it feels like the most user friendly platform I've worked with. Even someone brand new to web design or with no website building experience at all, can put together a site in just minutes. That simplicity is easily the part I appreciate most about it.

Cons

What I'd really want changed is the cost of the basic plan. If it were a bit more affordable, I think a lot more customers would end up moving over to this platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LI

Lucas Isaacs

Consumer Goods, 101-500 employees

More than a year

5.0
March 2026

keeps things organized

Pros

This is what I mainly use to link up our affiliate program, UpPromote. It makes the whole process of working with affiliates much more organized and helps us keep a close eye on their progress and referral activity.

Cons

Visual side of the platform feels so underwhelming to me. Since I tend to prefer more visually polished tools, that stands out although I realize most users probably are not as focused on that as I am.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AT

Andrena Trumm

Financial Services, 1-10 employees

Less than 6 months

5.0
March 2026

love it!

Pros

Shopping through it has been really easy and it makes buying items from different websites without any trouble. I also appreciate being able to track my purchases at every stage which keeps everything clear and organized :)

Cons

Honestly I don't have any complaints. It's versatile, simple to figure out and the auto populate feature for companies that use it makes checkout even more convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SRC

Slayder Reyes Cuellar

Retail, 51-100 employees

More than a year

5.0
March 2026

Very consistent

Pros

As the business expands, the scalability and hosting management keep everything fast and consistent. The site continues handling all the data properly and the front end stays responsive for users the way it should.

Cons

Pricing can feel a bit high for the functions compared with other CMS platforms on the market but once you begin using it, its accessible setup and easy workflow make the cost easier to justify.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2026

removes any troubles

Pros

Running an online store is much less stressful because it removes the trouble of building an ecommerce website manually. Security, maintenance and updates are handled for you which matters a lot when you're selling online.

Cons

Some templates do limit how much you can customize the site. That said you can work around those restrictions if you're able to use custom code.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ST

Sean Thomson

Entertainment, 1-10 employees

Less than a year

4.0
March 2026

Anyone can get used to it!

Pros

Getting started with it feels very easy and beginner friendly. With a little time, almost anyone can set up a store and start selling just about anything online.

Cons

Shopify isn't exactly inexpensive and even though the service quality is strong, the monthly subscription and card processing fees can take a noticeable chunk out of your overall profit.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

EJ

Ethan Jeffries

Accounting, 51-100 employees

Less than 6 months

5.0
February 2026

great store management tools

Pros

Building and running a business has been excellent. The integrated payment system is especially helpful and gives small businesses the support they need to grow and thrive.

Cons

My only concern with it is the built in AI since it can take away some of the personal touch and individuality in the creative process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LW

Lee W

Apparel & Fashion, 1-10 employees

More than a year

4.0
February 2026

My thoughts

Pros

Making a polished looking store is easy even without any web design background. Their live chat support is also really helpful and responsive.

Cons

There wasn't much that bothered me. The only thing that stood out was the processing fee per order which feels a bit high although I'm not sure how it compares with other providers.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Health, Wellness and Fitness, 1-10 employees

Less than a year

4.0
February 2026

Best out there

Pros

It makes e commerce accessible, efficient and scalable for businesses of all sizes. I can build a professional, fully functional store within a few hours without needing any technical background or coding skills.

Cons

One downside is the extra costs that add up through app subscriptions and transaction fees. It also has limited built-in functions so you often need paid apps for fairly basic features and the 100-variant limit per product can be restrictive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

VH

Victoria Harris

Insurance, 51-100 employees

Less than a year

4.0
February 2026

handy checkout tracking

Pros

More vendors are using it now which makes it really convenient and it keeps track of shipping and payment options for you while you're buying something.

Cons

At times the payment popup shows up too quickly and it's pretty easy to tap it by accident when you actually wanted to check which bank account was selected first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SF

Susana Felipe

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
February 2026

Quite Scalable

Pros

Launching and running an online store with it feels very accessible and user friendly. The platform lets you get a store up and running quickly and you don't need advanced technical skills to manage it effectively.

Cons

A drawback is how fast the costs can add up once you start adding apps, premium themes or more advanced features. The core platform is solid but a lot of important customizations end up requiring paid integrations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KB

Kelly Bethany

Consumer Services, 1-10 employees

Less than a year

5.0
February 2026

endless creativity for online stores

Pros

With this, the creative possibilities for building a website felt endless. My clients also really appreciated how simple and convenient the payment process was.

Cons

Still it did seem like the service could have included more for the price. I often felt like I had to keep paying extra just to access additional features or benefits.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9