Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

SS

Susie Sacco

Accounting, 1-10 employees

More than a year

4.0
November 2024

helpful accounting reports

Pros

From an accounting standpoint, it is easy to work with. Pulling the reports needed for bookkeeping is simple and it covers the basics well.

Cons

A thing it could improve is getting input from bookkeepers and accountants so it can offer additional reports with more detailed information.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

TP

Tess Pinkerton

Health, Wellness and Fitness, 500+ employees

More than a year

4.0
November 2024

reliable platform for online shopping

Pros

Using this platform for online shopping has been very easy and convenient.

Cons

I haven't come across any problems with this platform so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CE

Cody Euliss

Retail, 51-100 employees

Less than a year

5.0
November 2024

Fast payouts

Pros

Was easy to use and the payments go directly to my card which is really convenient. They also do a very good job of explaining how to use the platform and keeping users informed along the way.

Cons

My only regret is not signing up for this sooner because it would have saved me a lot of time and effort from the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Elmare Kotze

Wholesale, 1-10 employees

Less than a year

5.0
November 2024

easy set up

Pros

Simple to figure out and setting everything up plus adding products was quick and without any trouble. I'd definitely recommend it!

Cons

The monthly cost feels a little too high when you're just starting out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
November 2024

trusted solution

Pros

It has a strong reputation and getting everything set up and running was pretty easy.

Cons

I didn't end up needing all the features since I don't sell a wide range of products or sell often enough but I can definitely see the value if you manage more SKUs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AKM

Abdul Karim Mubarik

Information Technology and Services, 1-10 employees

More than a year

4.0
November 2024

solid platform for online growth

Pros

Navigating the platform is easy and it works really well for launching and growing an online store whether you're just starting out or already have experience as an entrepreneur.

Cons

The transaction fees are pretty high and a few features that usually work in the app don't function the same way on the website.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SN

Sylla Nichols

Arts and Crafts, 1-10 employees

Less than a year

5.0
November 2024

powerful store customization

Pros

Running an online store with it feels very easy. The platform is user friendly, offers plenty of customization options and works really well for building and managing an e commerce business.

Cons

The pricing setup and transaction fees can be a bit frustrating and relying on third party apps for certain features may add extra cost or complexity.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DG

Dhiren Gurung

Retail, 1-10 employees

More than a year

5.0
November 2024

Great features

Pros

Starting off with it feels very easy and the platform is simple to use. It also comes with plenty of integrations and useful functions which makes it very capable overall.

Cons

One downside is that it offers fewer customization options compared to some other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Anwar Berraies

Building Materials, 11-50 employees

More than a year

5.0
November 2024

user friendly

Pros

Navigating this CMS feels very easy and it includes pretty much everything needed to build a website. There are plenty of theme choices and setting up tracking as well as adding products is simple and without any trouble.

Cons

I've had a really positive experience with it overall so I honestly don't have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD

Matt Davison

Computer Software, 1-10 employees

More than a year

5.0
November 2024

highly customizable

Pros

It is the most complete and customizable e commerce platform I've worked with, offering a wide range of options to build and customize an online store exactly the way I want.

Cons

Making changes can be challenging at times especially when working with Liquid and the limited set of elements available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AZ

Angelica Z

Retail, 11-50 employees

Less than a year

5.0
November 2024

versatile store management platform

Pros

Running an online store with this platform feels easy while still being powerful. The platform offers plenty of integrations, customizable themes and useful tools for managing inventory, payments and shipping. It works well for businesses of all sizes which makes it a very flexible option.

Cons

A few of the more advanced functions depend on third party apps and that can make the overall cost add up over time. The transaction fees can also be a downside if you're not using their Payments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JC

James Coston

Marketing and Advertising, 11-50 employees

More than a year

4.0
November 2024

Good!

Pros

It's a very user friendly platform to set up, integrate and start selling with.

Cons

Adding new products and managing sales across third party platforms can be a little tricky to figure out at times.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

E-Learning, 1-10 employees

Less than 6 months

4.0
November 2024

affordable website setup

Pros

Getting a domain name and building a website with it isn't too difficult and the ongoing cost is fairly affordable as well.

Cons

One thing that doesn't feel very suitable is being charged a fixed monthly fee right from the start especially when the future of the business is still uncertain.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

IC

Iván Capa

Textiles, 1-10 employees

Less than a year

3.0
November 2024

basic designs and fewer options

Pros

It's simpler to manage and set up, both for the administrator and for users.

Cons

It offers fewer options than other companies in the same market. The designs are more basic and I wouldn't recommend it for a multinational company's website.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

OG

Olivia Gibeau

Apparel & Fashion, 1-10 employees

More than a year

5.0
November 2024

So helpful!

Pros

Whenever I need help their online support is quick to respond and genuinely helpful. The built in social media integrations are also incredibly useful especially for advertising and using that data to grow our customer base.

Cons

A frustration is that it sometimes depends too much on third party apps for basic features that feel either limited or missing entirely. A good example was the reviews app which didn't measure up to other review tools from outside developers and was eventually shut down. I'd really like to see it build more of its own simple-feature apps in the future so store owners don't have to look elsewhere and pay extra fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AA

Aaron Athmann

Business Supplies and Equipment, 11-50 employees

More than a year

5.0
November 2024

beginner friendly

Pros

The interface is very user friendly and works especially well for beginners. Getting around the platform is easy and doesn't feel confusing.

Cons

Depending on what you want to build, you may end up needing quite a few add ons or plugins. It also tends to promote those extras and third party partner tools pretty heavily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WT

Wasif Talukder

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2024

customizable templates

Pros

Starting off was quick, the templates look really good and there's still plenty of room to customize them. The settings are also laid out in a very organized way which makes managing everything much easier.

Cons

It still doesn't fully support transactions across all currencies and countries unless you use a third party plug-in. The translation feature also has room for improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SP

Sam Pak

Consumer Goods, 11-50 employees

More than a year

5.0
November 2024

powerful store tracking tools

Pros

Keeping up with the daily performance of an online store feels much more manageable with this solution. It does a really good job of tracking progress and presenting it in a clear, visual way and the platform is accessible and simple to move around thanks to its feature layout.

Cons

One thing that could be improved is the native filtering for product lists. Relying on so many plug-ins to fill that gap starts to feel tedious after a while.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JA

Josh Ahadian

Food & Beverages, 1-10 employees

More than a year

4.0
November 2024

allows a lot of flexibility

Pros

The platform gives us a lot of flexibility with its wide range of third party app integrations, backend code editing for full customization and support for outside payment processors.

Cons

A big downside is that it adds transaction fees when you use third party payment processors and our company can't use their payments because we're in the CBD space. Even though the platform offers plenty of tools, recommendations and suggestions, we're blocked from taking advantage of many of them because of the restrictions placed on CBD businesses. Other than that the extra charges tied to being on a lower tier plan cut into our profit margins.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

KC

Kerrissa Constant

Entertainment, 1-10 employees

More than a year

5.0
November 2024

helpful sale email alerts

Pros

It's really useful to get an email notification every time a sale comes in.

Cons

Editing the website from the backend isn't very user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10