Susie Sacco
Accounting, 1-10 employees
More than a year
“helpful accounting reports”
Pros
From an accounting standpoint, it is easy to work with. Pulling the reports needed for bookkeeping is simple and it covers the basics well.
Cons
A thing it could improve is getting input from bookkeepers and accountants so it can offer additional reports with more detailed information.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Tess Pinkerton
Health, Wellness and Fitness, 500+ employees
More than a year
“reliable platform for online shopping”
Pros
Using this platform for online shopping has been very easy and convenient.
Cons
I haven't come across any problems with this platform so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Cody Euliss
Retail, 51-100 employees
Less than a year
“Fast payouts”
Pros
Was easy to use and the payments go directly to my card which is really convenient. They also do a very good job of explaining how to use the platform and keeping users informed along the way.
Cons
My only regret is not signing up for this sooner because it would have saved me a lot of time and effort from the beginning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elmare Kotze
Wholesale, 1-10 employees
Less than a year
“easy set up”
Pros
Simple to figure out and setting everything up plus adding products was quick and without any trouble. I'd definitely recommend it!
Cons
The monthly cost feels a little too high when you're just starting out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“trusted solution”
Pros
It has a strong reputation and getting everything set up and running was pretty easy.
Cons
I didn't end up needing all the features since I don't sell a wide range of products or sell often enough but I can definitely see the value if you manage more SKUs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Abdul Karim Mubarik
Information Technology and Services, 1-10 employees
More than a year
“solid platform for online growth”
Pros
Navigating the platform is easy and it works really well for launching and growing an online store whether you're just starting out or already have experience as an entrepreneur.
Cons
The transaction fees are pretty high and a few features that usually work in the app don't function the same way on the website.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sylla Nichols
Arts and Crafts, 1-10 employees
Less than a year
“powerful store customization”
Pros
Running an online store with it feels very easy. The platform is user friendly, offers plenty of customization options and works really well for building and managing an e commerce business.
Cons
The pricing setup and transaction fees can be a bit frustrating and relying on third party apps for certain features may add extra cost or complexity.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Dhiren Gurung
Retail, 1-10 employees
More than a year
“Great features”
Pros
Starting off with it feels very easy and the platform is simple to use. It also comes with plenty of integrations and useful functions which makes it very capable overall.
Cons
One downside is that it offers fewer customization options compared to some other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anwar Berraies
Building Materials, 11-50 employees
More than a year
“user friendly”
Pros
Navigating this CMS feels very easy and it includes pretty much everything needed to build a website. There are plenty of theme choices and setting up tracking as well as adding products is simple and without any trouble.
Cons
I've had a really positive experience with it overall so I honestly don't have any cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt Davison
Computer Software, 1-10 employees
More than a year
“highly customizable”
Pros
It is the most complete and customizable e commerce platform I've worked with, offering a wide range of options to build and customize an online store exactly the way I want.
Cons
Making changes can be challenging at times especially when working with Liquid and the limited set of elements available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica Z
Retail, 11-50 employees
Less than a year
“versatile store management platform”
Pros
Running an online store with this platform feels easy while still being powerful. The platform offers plenty of integrations, customizable themes and useful tools for managing inventory, payments and shipping. It works well for businesses of all sizes which makes it a very flexible option.
Cons
A few of the more advanced functions depend on third party apps and that can make the overall cost add up over time. The transaction fees can also be a downside if you're not using their Payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
James Coston
Marketing and Advertising, 11-50 employees
More than a year
“Good!”
Pros
It's a very user friendly platform to set up, integrate and start selling with.
Cons
Adding new products and managing sales across third party platforms can be a little tricky to figure out at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
E-Learning, 1-10 employees
Less than 6 months
“affordable website setup”
Pros
Getting a domain name and building a website with it isn't too difficult and the ongoing cost is fairly affordable as well.
Cons
One thing that doesn't feel very suitable is being charged a fixed monthly fee right from the start especially when the future of the business is still uncertain.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Iván Capa
Textiles, 1-10 employees
Less than a year
“basic designs and fewer options”
Pros
It's simpler to manage and set up, both for the administrator and for users.
Cons
It offers fewer options than other companies in the same market. The designs are more basic and I wouldn't recommend it for a multinational company's website.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Olivia Gibeau
Apparel & Fashion, 1-10 employees
More than a year
“So helpful!”
Pros
Whenever I need help their online support is quick to respond and genuinely helpful. The built in social media integrations are also incredibly useful especially for advertising and using that data to grow our customer base.
Cons
A frustration is that it sometimes depends too much on third party apps for basic features that feel either limited or missing entirely. A good example was the reviews app which didn't measure up to other review tools from outside developers and was eventually shut down. I'd really like to see it build more of its own simple-feature apps in the future so store owners don't have to look elsewhere and pay extra fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Aaron Athmann
Business Supplies and Equipment, 11-50 employees
More than a year
“beginner friendly”
Pros
The interface is very user friendly and works especially well for beginners. Getting around the platform is easy and doesn't feel confusing.
Cons
Depending on what you want to build, you may end up needing quite a few add ons or plugins. It also tends to promote those extras and third party partner tools pretty heavily.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wasif Talukder
Marketing and Advertising, 1-10 employees
More than a year
“customizable templates”
Pros
Starting off was quick, the templates look really good and there's still plenty of room to customize them. The settings are also laid out in a very organized way which makes managing everything much easier.
Cons
It still doesn't fully support transactions across all currencies and countries unless you use a third party plug-in. The translation feature also has room for improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Sam Pak
Consumer Goods, 11-50 employees
More than a year
“powerful store tracking tools”
Pros
Keeping up with the daily performance of an online store feels much more manageable with this solution. It does a really good job of tracking progress and presenting it in a clear, visual way and the platform is accessible and simple to move around thanks to its feature layout.
Cons
One thing that could be improved is the native filtering for product lists. Relying on so many plug-ins to fill that gap starts to feel tedious after a while.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Josh Ahadian
Food & Beverages, 1-10 employees
More than a year
“allows a lot of flexibility”
Pros
The platform gives us a lot of flexibility with its wide range of third party app integrations, backend code editing for full customization and support for outside payment processors.
Cons
A big downside is that it adds transaction fees when you use third party payment processors and our company can't use their payments because we're in the CBD space. Even though the platform offers plenty of tools, recommendations and suggestions, we're blocked from taking advantage of many of them because of the restrictions placed on CBD businesses. Other than that the extra charges tied to being on a lower tier plan cut into our profit margins.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kerrissa Constant
Entertainment, 1-10 employees
More than a year
“helpful sale email alerts”
Pros
It's really useful to get an email notification every time a sale comes in.
Cons
Editing the website from the backend isn't very user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10