Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

BL

Brandon Luster

Arts and Crafts, 1-10 employees

Less than a year

4.0
September 2024

convenient storefront experience

Pros

Since I'm not usually a big online shopper, this actually gave me a chance to explore that space a bit more. Honestly it's convenient, the interface is pretty decent and everything ran well. It also comes with a few useful perks so overall I can't really complain.

Cons

It could still use more perks to better justify the amount being invested.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

PD

Phil Dodd

Marketing and Advertising, 101-500 employees

Less than a year

5.0
September 2024

ready to launch fast

Pros

Everything was basically ready right out of the box and I had things up and running within just a few hours. There's also a big selection of apps available which makes it simple to add more functions whenever needed.

Cons

Occasionally the builder feels a little outdated but once you spend enough time with it, most of those issues are manageable and you can work around them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

OC

Owen Carter

Consumer Goods, 1-10 employees

More than a year

5.0
September 2024

Good experience

Pros

Hands down the most powerful ecommerce platform I've used. The theme and app ecosystem is massive, the support team is excellent and the tools available feel truly world class!!

Cons

Pricing is on the higher side although it still feels well worth paying for what you get.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EI

Eva Ikkonen

Apparel & Fashion, 1-10 employees

More than a year

5.0
September 2024

effective store management tools

Pros

Gives a lot of control when you set up a store online and it covers the essentials really well from inventory tracking and online payments to parcel shipping integration. The admin panel is accessible too so managing everything day to day feels easy.

Cons

I think it is quite expensive especially for a small new store that barely has any sales coming in yet. Being able to "park" the site during slower periods does help but it still feels like a significant cost for a business that's just getting started.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

KG

Kim Gerhardt

Design, 1-10 employees

More than a year

5.0
September 2024

powerful ecommerce customization

Pros

Setting up an online store with it covers pretty much everything needed to get started. The platform is user friendly and the huge range of plugins makes it highly customizable.

Cons

Transaction costs can become expensive over time unless you use the platform Payments.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

Less than a year

5.0
September 2024

smooth app integrations

Pros

Adding most apps to the platform has been pretty smooth. It makes it simple for merchants to roll out new store features quickly without needing a lot of technical know how.

Cons

Customer support quality can be inconsistent from one app to another. Better support options, quicker response times, more complete documentation and stronger troubleshooting resources would make a big difference for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AR

Akash Rajput

Computer Software, 11-50 employees

More than a year

5.0
September 2024

user friendly

Pros

From the beginning it feels very user friendly! Its accessible interface makes it simple for both technical and non technical users to build and manage an online store. Another big advantage is its scalability whether you're running a small business or a much larger one. The part we appreciate most is how SEO friendly the platform is.

Cons

One downside is the high transaction fees and the added cost of apps. There are also limits when it comes to customization so you can't always do as much as you might want in that area.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AK

Ashkan Kazi

Banking, 1-10 employees

More than a year

4.0
September 2024

simple payments

Pros

The payment process is easy and the swift UI makes everything feel clean and user friendly.

Cons

The only issue is that the processing time is a bit longer than I expected.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

OC

Olivia Canlas

Retail, 1-10 employees

Less than 6 months

5.0
September 2024

trusted platform customers know

Pros

It is a platform customers already recognize, trust and generally know how to figure out.

Cons

With so many features and apps available, it can feel a bit overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

CL

Claudia Loens

Marketing and Advertising, 1-10 employees

More than a year

4.0
September 2024

flexible ecommerce customization

Pros

Its biggest strength is how focused it is on e-commerce and there are plenty of customization options available to shape the store the way I want.

Cons

That said making those custom changes can be tricky. It doesn't work quite like other website builders and it can feel finicky when I'm trying to adjust something. A lot of the time getting the exact functions I want means purchasing several add-on apps which makes the overall cost climb pretty quickly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JL

James Lees

Apparel & Fashion, 1-10 employees

More than a year

5.0
September 2024

great for retailers

Pros

Coming from a retailer rather than a developer background, it has been amazing to use. It's simple to get up and running and connecting it with the other software I already use has been no trouble at all.

Cons

I've noticed that editing text and images on the home page feels a little outdated.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NM

Ncamisile Maphalala

Arts and Crafts, 1-10 employees

Free Trial

5.0
September 2024

plenty of products

Pros

Using it feels easy and there's a wider selection of products to choose from.

Cons

A problem is that you have to pay upfront before you're able to use the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KC

Kaitlin Crom

Consumer Services, 1-10 employees

More than a year

5.0
September 2024

top integrations

Pros

The platform offers the widest range of integrations, the setup is very easy and the app looks polished and attractive.

Cons

The trial period is nice but the cost climbs pretty fast.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EL

Elvin Li

Marketing and Advertising, 11-50 employees

More than a year

5.0
September 2024

packed app store options

Pros

There's a really extensive app store and you can find just about every feature you might need in it.

Cons

Customer support is a weaker point since it's handled mostly through email which doesn't feel very time-efficient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DJ

Daria Jack

Marketing and Advertising, 1-10 employees

Less than a year

5.0
August 2024

amazing templates

Pros

Interface feels very accessible and getting a store up and running is quick even for someone just starting out. There are plenty of attractive templates to choose from, customer support replies fast and is very helpful and the setup process is quick from start to launch. It also supports a wide range of payment options which makes selling much more convenient.

Cons

Cost is higher than some other platforms, the competition in this space is pretty intense and the transaction fees can add up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DG

Destiny Gant

Design, 1-10 employees

More than a year

5.0
August 2024

powerful e-commerce features

Pros

It comes with a full range of features that really fit the specific needs of e-commerce businesses.

Cons

There are still a few limits when it comes to how much the site can be customized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RA

Rob Arnold

Management Consulting, 1-10 employees

More than a year

5.0
August 2024

fast setup

Pros

Getting a store up and running is quick and the setup process is very easy so you can launch without wasting much time.

Cons

Setback: the extra money you may need to spend on a quality theme instead of building one yourself. It definitely saves time but it feels like a hidden cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GS

Gabriel Sciaux

International Trade and Development, 1-10 employees

Less than 6 months

2.0
August 2024

frustrating support and payment delays

Pros

Starting off with the store is easy and the cost is affordable at the beginning.

Cons

Once the store is set up making changes becomes difficult and often leads to bugs during edits. Also there is basically no real customer support. The payments has been chasing me for over a month now and nobody has taken care of the issue, the support team just ignores you.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

3

Functionality

3

HA

Heather A

Hospitality, 11-50 employees

More than a year

5.0
August 2024

Choose this!

Pros

Setting up a website and keeping it running is very easy and I can manage everything myself without paying high fees or hiring a developer.

Cons

A few features still feel somewhat restrictive like not being able to easily add paid variants to products.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JD

Jerome D

Computer Software, 11-50 employees

More than a year

5.0
August 2024

fast store launch and helpful support

Pros

Launching an online store with it feels really easy. You can get started with a free template and the platform is very user friendly overall. Whenever I needed help, the support team was consistently responsive and useful.

Cons

The pricing could be a bit more competitive especially the transaction fees they charge.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10