Shopify Software Reviews

“I recommend!”

Pros

Running a store on this has been really easy. It's simple to use and I'd especially recommend it to small businesses that handle a high volume of orders.

Cons

Basic plan feels pretty restricted when it comes to features and customization. It would be better if the pricing were more reasonable for people who need extra functions. It's also a bit inconvenient that changing the template often requires editing the code.

“terrible support and buggy platform”

Pros

There's honestly nothing positive I can say about this company. The platform is frustrating to use and the customer service is truly terrible.

Cons

It seems completely uninterested in helping small businesses. It feels like they only want your money and have no concern for what happens to your business afterward. I've never dealt with another company that shows so little care for its customers. The platform is full of bugs so you end up having to contact support all the time. That support is awful ((just online chat with no phone option) and the agents often seem uninformed, giving conflicting answers depending on who you speak with. The only reason they seem to have so many customers is their huge marketing budget pushing a false image to the public. If more people saw how this company actually operates, far fewer would use it. This has been the worst experience I've ever had with any business in any industry. After eight months of hard work and money invested, they deleted my store and locked me out without any warning, explanation or discussion. Part of their short, rude email said "for security and privacy reasons we are unable to divulge the results of our reviews and investigations" which makes no sense when the investigation would only involve my own details and information.

“stellar support”

Pros

The platform is very easy to use and the customer support team has been excellent whenever I've needed help.

Cons

The only minor downside is staying caught up with the frequent updates. They're always positive changes but it usually takes me a little time to get familiar with the layout again.

“easy to use”

Pros

Working with this tool is very easy especially for someone new to it. It's simple to figure out, easy to manage day to day and the support team and available resources are very helpful as well. Whenever assistance is needed, getting 24/7 support is quick and convenient.

Cons

A few features come with an additional cost although that's fairly expected.

“accessible dashboard”

Pros

Using it has been pretty easy thanks to its accessible dashboard and drag and drop features which make building and managing the store simple.

Cons

An issue is that it depends quite a bit on third party apps which can be inconvenient for businesses that would rather have a more self-contained solution.

“efficient store tools”

Pros

Running a store on it feels pretty easy. The platform is user friendly, gives plenty of customization options and does a really good job with inventory management. It also connects well with social media channels and online marketplaces and the customer support has been excellent whenever help is needed.

Cons

Problem is that it can get pricey especially once transaction fees are added in. The selection of free themes is fairly limited and moving your store away from it later can be difficult.

“good features”

Pros

Starting off with it feels very easy. It's quick to figure out how everything works and the features across the platform are all quite good.

Cons

Pricing feels a bit tough for smaller businesses and isn't especially budget friendly.

“simple setup, polished storefront”

Pros

To get a functional, attractive website up and running with it feels simple from every angle. They make the whole process really easy so it's easy to end up with a site that looks good and works well.

Cons

The setback is definitely the pricing. I still miss the older pricing structure and the features that used to come with it.

“solid for dropshipping beginners”

Pros

Their services come with extra charges which is really frustrating and even when the issue comes from their own glitches, you still end up having to pay for it.

Cons

It works well for dropshipping and is also a good option for people who are just getting started in marketing.

“not bad at all!”

Pros

Plenty of payment options are available, it's widely used, the pricing feels reasonable and there's a lot of freedom to fully customize your site.

Cons

Getting the site design set up was a bit challenging at first. I also ran into some issues with shipping costs early on but it became much easier to figure out over time.

“better usability overall”

Pros

Recent updates have made it even simpler and more user friendly to work with.

Cons

I do wish the customer support were more consistent. At times I get really helpful solutions right away but other times it takes several emails before my issue is fully resolved.

“great store usability”

Pros

Running a store feels very approachable overall. It's user friendly enough that just about anyone can learn how to manage it. The drag and drop tools are especially helpful for updating the homepage and creating or editing products is a really nice experience.

Cons

The built in subscription platform still feels like it needs quite a bit more development right out of the box.

“quickbooks sync works perfectly”

Pros

One of the best parts is how well it integrates with our QuickBooks Online and transfers everything over without any trouble.

Cons

At this point I don't have any complaints. We haven't run into any problems so far.

“practical tools customers enjoy”

Pros

Overall my experience has been very positive because it met our needs really well. It provides important information clearly and our customers appreciate how convenient it is to do business with us, make online reservations and use the other features available.

Cons

The pricing could definitely be better. Once it's converted to Brazilian Real, it ends up being even more expensive.

“Positive experience”

Pros

Using this turned out to be a very good experience!! The platform fully met our expectations by delivering an efficient and accessible solution. Its interface is simple to figure out and our customers appreciated how convenient the transactions were, along with how easily they could access information such as receipts and order details.

Cons

At a previous job we switched to this platform as our e-commerce system and were very happy with how everything went. The migration was easy and the platform noticeably cut down the time needed to complete purchases while also making it easier to access details like inventory and product images. It proved to be a effective and stable system, with no issues showing up over time.

“simple to work with”

Pros

Getting started with it was very easy and learning how to integrate it didn't take much time.

Cons

The tricky part was figuring out how to use it properly for other countries since that side of the setup was more complicated.

“great e-commerce platform”

Pros

Has been very user friendly to work with and the range of plugins and integrations feels almost limitless. It's easily the best e-commerce platform I've come across so far.

Cons

Sometimes customer support can be a little slower than expected.

“conversion promises fell short”

Pros

They sold us on the idea of extremely high conversion rates which sounded very appealing.

Cons

Those promised conversion rates were nowhere near what was suggested. The sales rep avoided addressing what she had originally said was possible based on other companies in our space. When we reached out for help, the support told us to go back to the rep to review it but she kept avoiding us, didn't respond and wouldn't meet to deal with the issue.

“a powerhouse for online stores”

Pros

It hardly needs an introduction. In today's market (no matter the size of your business) it's a strong fit if you want to grow your online sales faster. There are apps for just about everything, the setup is quick and easy and getting comfortable with the platform doesn't take long either. It really feels like a tool built by e-commerce merchants for e-commerce merchants.

Cons

At the beginning the biggest challenge with it can be understanding how meta fields and meta objects work. Once that clicks though, everything runs well.

“love it”

Pros

Shopify does a really good job of handling people's problems and addressing what they need.

Cons

Honestly I haven't come across any issues with shopping at all.