Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

TJ

Tyran Jackson

Broadcast Media, 1-10 employees

Less than 6 months

5.0
June 2024

beginner friendly store builder

Pros

Having an online store up and running with it felt very easy. The platform is beginner friendly and simple to use which made building and managing my store much easier. One of the best parts was how smoothly it connected with my WordPress website as well.

Cons

I didn't run into anything I disliked about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BB

Bridgette Buchanan

Museums and Institutions, 51-100 employees

More than a year

4.0
June 2024

powerful store tools

Pros

Running our online store has become much more efficient with this platform. The interface is easy so setting up and personalizing the shop didn't require any technical background. I especially value its strong built in features like the shopping cart for trouble free transactions and the inventory tracking system that keeps stock levels updated in real time.

Cons

The part I'm less happy with is the extra cost tied to some advanced features and apps. The core platform is fairly priced and covers the basics well but expenses can start adding up when you need specialized app integrations or have to move to a higher-tier plan to unlock more advanced tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

EF

Emanuele Fornasier

Information Technology and Services, 1-10 employees

More than a year

5.0
June 2024

flexible ecommerce for any size

Pros

Covers online sales needs really well whether it's a small business starting with a low initial investment and standard requirements or a much larger setup that also needs integrations with external services.

Cons

Support isn't always particularly responsive and when the onboading is highly customized, you often end up having to search forums or other places to find answers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MN

Mohd Nihal

Cosmetics, 1-10 employees

Less than 6 months

4.0
June 2024

fast website setup value

Pros

One thing that really stood out to me is how much time it saves! Almost everything about it works well but being able to build an e-commerce website in a very short time using a free theme and simple drag and drop features is the part I appreciated most. On top of that the first month costs only Rs. 20 which makes it even more appealing.

Cons

I don't have anything negative to say about it, I was happy with everything overall. Their customer support is very helpful and the drag and drop tools make it possible to build an even better e-commerce website without much trouble.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

BP

bob picken

Retail, 51-100 employees

More than a year

5.0
June 2024

strong support

Pros

Working with it is very easy, the customer support team is helpful, the brand is widely recognized and integrations can be done quickly.

Cons

It doesn't work with every POS system and some functions still require third party portals.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RAS

Rachelle Anne Santos

Cosmetics, 1-10 employees

Free Trial

5.0
June 2024

startup-friendly ecommerce platform

Pros

A really solid choice for startup businesses and it's also very helpful for small business owners who want to build and grow their own platforms.

Cons

Getting the hang of it at the beginning was a bit challenging but it started to make sense once I spent more time exploring the features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AW

Amber Woods

Retail, 1-10 employees

More than a year

5.0
June 2024

retail setup was smooth

Pros

Was really easy to get the retail management tools and storefront up and running. I set everything up for my boss and she absolutely loved how it turned out.

Cons

Nothing to complain about at this point. Everything has been working really well so far without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Angela Rochelle

Construction, 1-10 employees

More than a year

5.0
June 2024

great one-stop selling platform

Pros

Running a fencing business, we use this to sell smaller fencing supplies online and it gives our customers a true one-stop shop without needing to come in every time. That kind of convenience really matters today. We've recommended this to a lot of new customers who wanted to launch their own stores and they've been just as pleased with it as we have. The point of sale system is very simple to use and the interface is clear and easy to understand.

Cons

We've been using it for more than two years now and honestly haven't run into any downsides yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Ashish Aneja

Warehousing, 51-100 employees

Free Trial

5.0
June 2024

powerful ecommerce toolkit

Pros

It works really well as an all in one e-commerce platform whether you're just getting started or already have more advanced needs. One thing I really appreciate is how well it connects with so many other apps and software. The built in marketing tools are also a huge advantage.

Cons

The ongoing payment costs are definitely a drawback. There are also very few free resources available.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PWG

PHYLLIS WANJIKU GITU

Furniture, 1-10 employees

Less than 6 months

5.0
June 2024

beginner friendly store growth

Pros

Running my store on this has been a really positive experience. Setting everything up, designing the storefront and then watching sales grow has been exciting. Overall the platform feels very beginner friendly and approachable.

Cons

A part that takes extra effort is choosing the right apps. I've had to spend time researching before purchasing an app for the store to make sure it's the right fit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

VW

Veronica Williams

Retail, 1-10 employees

Less than a year

5.0
June 2024

clean dashboard

Pros

One of the biggest reasons to appreciate the platform is how user friendly the platform feels. Right after creating an account, you're welcomed by a clean, accessible dashboard that makes the whole process of setting up an online store feel very easy.

Cons

Even though it is a powerful e-commerce platform that has changed how businesses run online some parts of it may not appeal to everyone. The thing I liked least was the cost tied to many of its features and apps.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AI

ADRIANO ITO

Retail, 51-100 employees

More than a year

4.0
June 2024

user friendly setup

Pros

Working with it is very user friendly and the setup process is simple. The dashboard is also very easy to figure out.

Cons

It does what it's supposed to do but we still haven't noticed any increase in sales from our e-commerce store.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RS

Rolando Sanchez

Design, 1-10 employees

Less than a year

5.0
June 2024

accessible and full-featured

Pros

Using it feels very easy and I really appreciate how well everything is organized. The difficulty is minimal for new users yet it still gives you plenty of functions to work with.

Cons

There's honestly not much to complain about especially since they seem to keep improving it all the time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK

Julian Kienzle

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
June 2024

Polished backend

Pros

There's a massive amount of information available so chances are high that if a question or issue comes up someone has already addressed it. The backend experience is also really well designed and pleasant to use.

Cons

Costs can add up pretty fast and a few features feel like they should be included at no extra charge. The connection with Google for multi-language feeds could also use some improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RG

Ragu G

Hospital & Health Care, 1-10 employees

More than a year

4.0
June 2024

useful products at low prices

Pros

It is one of the best apps for shopping. It offers useful products and keeps the prices affordable.

Cons

Unfortunately the shipping process in the app is slow.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JR

Javier Reyeros

Marketing and Advertising, 11-50 employees

Less than a year

5.0
June 2024

My recommendation

Pros

Setting up an online store with it feels incredibly easy which is why it's usually the first platform we recommend for ecommerce. It's also very developer friendly and we often rely on it as a backend because it already includes inventory management, payment options, website setup and other essentials right out of the box. I'd absolutely suggest it to anyone planning to sell online.

Cons

The only issue is that the ongoing cost can end up feeling fairly expensive for some customers over time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SF

Sarah Fazioli

Retail, 1-10 employees

More than a year

5.0
June 2024

Reliable performance

Pros

Was easy to use and the platform works really well for what I need. It was simple to set up and using it day to day feels very user friendly.

Cons

One drawback is that support can be difficult to reach at times and when I do get in touch, they are not always able to help with the issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

FE

Felicitas Eyiuche

Cosmetics, 1-10 employees

More than a year

4.0
June 2024

provides global payments

Pros

Right away the wide range of built in payment options makes the platform appealing especially for sellers who want to reach customers worldwide. The themes are user friendly and the fast page loading also adds to the overall experience. On top of that, getting a basic store live takes around 30 minutes and there's no coding required to set it up.

Cons

Problem is that it doesn't offer a free version. New users only get a 3 day trial to decide whether the platform is worth using and that really doesn't feel like enough time. Beyond that adding more advanced features often means hiring a developer which can get costly. The SEO related settings and features are also quite weak which is disappointing if marketing is a priority.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KN

Kyle Niedrich

Apparel & Fashion, 1-10 employees

More than a year

5.0
June 2024

perfect for launching online stores

Pros

Having an online store up and running with it is very easy!! It makes starting an ecommerce business possible even without website development or coding skills. It also comes with its own payment processor, offers solid basic themes and connects well with social media, shipping software and other tools.

Cons

Something I don't love is how many apps you need for features like adding multiple images to each product variation. That really feels like something that should already be built in especially since platforms like eBay and Amazon already include it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SR

Steve Rolls

Retail, 1-10 employees

More than a year

5.0
June 2024

excellent!

Pros

Between the pricing, the feature set and how simple it is to use, this has been a really strong option.

Cons

The standard plan does feel a bit limited when it comes to certain checkout features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9