Madhura Kaulgud
Retail, 11-50 employees
More than a year
“no coding needed”
Pros
It feels like a real advantage for non coders and it comes with features that really enhance the overall shopping experience.
Cons
I would like to witness changes to the number of plugins required for extra functions. It would be better to have more of those features built in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Professional Training & Coaching, 1-10 employees
More than a year
“my thoughts”
Pros
I appreciate the storage of my content as well as the sales management and the speed of the platform.
Cons
No negative points for the moment, I am really satisfied.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
julia chavez
Apparel & Fashion, 1-10 employees
More than a year
“fraud analysis is a big plus”
Pros
Getting started with it is really easy and having fraud analysis included by default on every order is incredibly helpful.
Cons
I do wish the options for handling variants were better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leinani Hashimoto
Accounting, 1-10 employees
Free Trial
“simple tools”
Pros
Everything feels easy to use and the customer support team was spot on whenever needed.
Cons
Didn't run into any issues. The whole experience was very likable and above all it was really simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Princess Emmanuel-oreke
Banking, 500+ employees
Less than a year
“versatile themes and app options”
Pros
Using this app feels very easy and the wide selection of themes makes it simple to build a store that fits your brand. The app marketplace is also very effective which adds a lot of flexibility and it works well for businesses of any size.
Cons
One downside is the cost since it can get expensive. There are also extra fees if you choose third party payment gateways instead of using the platforms given payment option.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
James Edward Angove
Retail, 1-10 employees
Free Trial
“review for platform”
Pros
It's an excellent platform for getting an ecommerce business up and running.
Cons
Putting together a polished, sleek storefront can be a bit tricky and upgrading to a higher plan is often necessary to achieve that look.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 11-50 employees
More than a year
“I'm impressed”
Pros
Creating without any trouble return experiences for customers is a big advantage. On top of that the built in label purchasing feature is essential especially for startups that still don't have favorable contracts with shipping carriers. It makes it possible to buy shipping labels at competitive rates while also triggering an automatic data entry process. If an order gets canceled after the label has been purchased, the label cost can also be refunded.
Cons
An issue is that it uses its own proprietary programming language.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melinda Mongaillard
Sports, 1-10 employees
More than a year
“simple setup, weak fraud protection”
Pros
Working around the site is easy and the setup is quick to handle.
Cons
A real problem is that orders can be validated without the same merchant protections we get with Stripe. That leaves us dealing with risky or fraudulent orders and chargeback procedures. Customer support does not seem to have a real answer beyond saying they are working on it and suggesting a paid app in the meantime even though data and payment security are the foundation of e-commerce.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Melissa Dewgard
Retail, 1-10 employees
More than a year
“great online editor upgrade”
Pros
The updates to the online editor have been amazing! It makes it simple to build the kind of website you want even without any coding knowledge. The App Store is also a really valuable resource.
Cons
The cost of apps can pile up over time and I'm not really a fan of the blog page layout.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
tao Guan
Telecommunications, 1-10 employees
Less than a year
“flexible payments that just work”
Pros
Being paid through it isn't an issue anymore. It now supports several payment methods including third party payment platforms which makes the whole process much more convenient.
Cons
Something I really don't like is that there's no email hosting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karim Chadil
Information Services, 11-50 employees
More than a year
“focus on business growth”
Pros
You don't need to be a developer or know any scripting to use it. It lets you concentrate on running your business while the platform handles the technical side.
Cons
Moving over from PrestaShop was a pretty complicated process.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ana Pereira
Public Relations and Communications, 51-100 employees
Less than a year
“practical setup”
Pros
If your company doesn't have a very mature operational structure yet, this is an excellent choice!! Getting everything set up is quite simple and you don't need an IT specialist to make it work. It also connects with most email marketing tools and offers plenty of plugins that help improve the user experience even more.
Cons
It's a bit limited when it comes to design and it's not the best fit for more complex operations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 101-500 employees
More than a year
“mobile friendly”
Pros
Running it from a mobile phone is very convenient and it fits small business owners especially well. The plan pricing also feels reasonable when compared with other platforms in the same space. The biggest plus in my view, is the strong amount of monthly traffic it gets because of how popular it is and that naturally has a positive effect on sales.
Cons
A problem is that the payment and payout options are not as varied as I would like. Another issue is the lack of a free first month trial for new users without requiring final payment which could have been a helpful way to encourage and support people getting started.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Francesca Toffaletti
Hospitality, 11-50 employees
More than a year
“best tool!”
Pros
A truly powerful and versatile platform that allows you to comprehensively manage online sales of products and services.
Cons
To make the most of it, you need to have support and overall it is not eays to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Design, 1-10 employees
Less than 6 months
“perfect for online selling”
Pros
Building a brand and launching an online store with it has been really effective. The platform offers useful features and services for handling products and inventory and payments and shipping are simple to manage. It helps run an online business from one place and it also makes it easier to connect your business with potential customers.
Cons
It works very well for managing an online business. The only downside worth mentioning is that the better results usually come with the paid version which can be quite expensive. It tends to be a stronger fit if you already have solid products and understand dropshipping well enough to use this as a business partner. If not, a WordPress website can also be considered as another option.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
aldo perez
Computer Software, 1-10 employees
Less than a year
“so practical”
Pros
A very user friendly interface and navigating the platform is quite easy on a daily basis.
Cons
Sometimes it redirects to several tabs although I understand that it probably does so for the security of the user or customer themselves.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abdul Raqeeb Anjam
Warehousing, 11-50 employees
Less than a year
“quick setup with ready themes”
Pros
Adding inventory and listing products is simple and building a website is also easy when a theme is available.
Cons
The pricing feels too expensive for beginners or people who are just starting out.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mohd Salim
Import and Export, 11-50 employees
More than a year
“affordable”
Pros
Starting off with it is very easy and the pricing feels quite budget friendly for what it offers.
Cons
One downside is that spotting fake suppliers can be difficult since pretty much anyone can sign up on the platform
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Ginevra Giammatteo
Apparel & Fashion, 51-100 employees
Less than a year
“overall it is good”
Pros
It gives me a broader view of the fashion world compared to what you usually find in traditional stores.
Cons
Not exactly the fault of the platform but there are many brands on it that are similar to each other.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
john jernigan
Information Technology and Services, 1-10 employees
More than a year
“solid reporting”
Pros
Comes with a wide range of features that most users will probably find practical and helpful. The inventory management is very accurate and the sales reports are quite useful. Once everything is configured even someone new to the system can work with it without much trouble.
Cons
Getting everything configured can take some effort especially when setting up things like taxes, product sizes and other added features. After that initial setup is done though, using it day to day becomes pretty easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7