Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MK

Madhura Kaulgud

Retail, 11-50 employees

More than a year

5.0
June 2024

no coding needed

Pros

It feels like a real advantage for non coders and it comes with features that really enhance the overall shopping experience.

Cons

I would like to witness changes to the number of plugins required for extra functions. It would be better to have more of those features built in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Professional Training & Coaching, 1-10 employees

More than a year

4.0
June 2024

my thoughts

Pros

I appreciate the storage of my content as well as the sales management and the speed of the platform.

Cons

No negative points for the moment, I am really satisfied.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JC

julia chavez

Apparel & Fashion, 1-10 employees

More than a year

5.0
June 2024

fraud analysis is a big plus

Pros

Getting started with it is really easy and having fraud analysis included by default on every order is incredibly helpful.

Cons

I do wish the options for handling variants were better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LH

Leinani Hashimoto

Accounting, 1-10 employees

Free Trial

5.0
June 2024

simple tools

Pros

Everything feels easy to use and the customer support team was spot on whenever needed.

Cons

Didn't run into any issues. The whole experience was very likable and above all it was really simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PE

Princess Emmanuel-oreke

Banking, 500+ employees

Less than a year

5.0
June 2024

versatile themes and app options

Pros

Using this app feels very easy and the wide selection of themes makes it simple to build a store that fits your brand. The app marketplace is also very effective which adds a lot of flexibility and it works well for businesses of any size.

Cons

One downside is the cost since it can get expensive. There are also extra fees if you choose third party payment gateways instead of using the platforms given payment option.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JEA

James Edward Angove

Retail, 1-10 employees

Free Trial

5.0
June 2024

review for platform

Pros

It's an excellent platform for getting an ecommerce business up and running.

Cons

Putting together a polished, sleek storefront can be a bit tricky and upgrading to a higher plan is often necessary to achieve that look.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 11-50 employees

More than a year

5.0
June 2024

I'm impressed

Pros

Creating without any trouble return experiences for customers is a big advantage. On top of that the built in label purchasing feature is essential especially for startups that still don't have favorable contracts with shipping carriers. It makes it possible to buy shipping labels at competitive rates while also triggering an automatic data entry process. If an order gets canceled after the label has been purchased, the label cost can also be refunded.

Cons

An issue is that it uses its own proprietary programming language.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Melinda Mongaillard

Sports, 1-10 employees

More than a year

3.0
May 2024

simple setup, weak fraud protection

Pros

Working around the site is easy and the setup is quick to handle.

Cons

A real problem is that orders can be validated without the same merchant protections we get with Stripe. That leaves us dealing with risky or fraudulent orders and chargeback procedures. Customer support does not seem to have a real answer beyond saying they are working on it and suggesting a paid app in the meantime even though data and payment security are the foundation of e-commerce.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

MD

Melissa Dewgard

Retail, 1-10 employees

More than a year

5.0
May 2024

great online editor upgrade

Pros

The updates to the online editor have been amazing! It makes it simple to build the kind of website you want even without any coding knowledge. The App Store is also a really valuable resource.

Cons

The cost of apps can pile up over time and I'm not really a fan of the blog page layout.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TG

tao Guan

Telecommunications, 1-10 employees

Less than a year

5.0
May 2024

flexible payments that just work

Pros

Being paid through it isn't an issue anymore. It now supports several payment methods including third party payment platforms which makes the whole process much more convenient.

Cons

Something I really don't like is that there's no email hosting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC

Karim Chadil

Information Services, 11-50 employees

More than a year

5.0
April 2024

focus on business growth

Pros

You don't need to be a developer or know any scripting to use it. It lets you concentrate on running your business while the platform handles the technical side.

Cons

Moving over from PrestaShop was a pretty complicated process.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AP

Ana Pereira

Public Relations and Communications, 51-100 employees

Less than a year

5.0
April 2024

practical setup

Pros

If your company doesn't have a very mature operational structure yet, this is an excellent choice!! Getting everything set up is quite simple and you don't need an IT specialist to make it work. It also connects with most email marketing tools and offers plenty of plugins that help improve the user experience even more.

Cons

It's a bit limited when it comes to design and it's not the best fit for more complex operations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 101-500 employees

More than a year

4.0
April 2024

mobile friendly

Pros

Running it from a mobile phone is very convenient and it fits small business owners especially well. The plan pricing also feels reasonable when compared with other platforms in the same space. The biggest plus in my view, is the strong amount of monthly traffic it gets because of how popular it is and that naturally has a positive effect on sales.

Cons

A problem is that the payment and payout options are not as varied as I would like. Another issue is the lack of a free first month trial for new users without requiring final payment which could have been a helpful way to encourage and support people getting started.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

FT

Francesca Toffaletti

Hospitality, 11-50 employees

More than a year

5.0
April 2024

best tool!

Pros

A truly powerful and versatile platform that allows you to comprehensively manage online sales of products and services.

Cons

To make the most of it, you need to have support and overall it is not eays to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Design, 1-10 employees

Less than 6 months

5.0
April 2024

perfect for online selling

Pros

Building a brand and launching an online store with it has been really effective. The platform offers useful features and services for handling products and inventory and payments and shipping are simple to manage. It helps run an online business from one place and it also makes it easier to connect your business with potential customers.

Cons

It works very well for managing an online business. The only downside worth mentioning is that the better results usually come with the paid version which can be quite expensive. It tends to be a stronger fit if you already have solid products and understand dropshipping well enough to use this as a business partner. If not, a WordPress website can also be considered as another option.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AP

aldo perez

Computer Software, 1-10 employees

Less than a year

5.0
April 2024

so practical

Pros

A very user friendly interface and navigating the platform is quite easy on a daily basis.

Cons

Sometimes it redirects to several tabs although I understand that it probably does so for the security of the user or customer themselves.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ARA

Abdul Raqeeb Anjam

Warehousing, 11-50 employees

Less than a year

5.0
April 2024

quick setup with ready themes

Pros

Adding inventory and listing products is simple and building a website is also easy when a theme is available.

Cons

The pricing feels too expensive for beginners or people who are just starting out.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MS

Mohd Salim

Import and Export, 11-50 employees

More than a year

4.0
April 2024

affordable

Pros

Starting off with it is very easy and the pricing feels quite budget friendly for what it offers.

Cons

One downside is that spotting fake suppliers can be difficult since pretty much anyone can sign up on the platform

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

GG

Ginevra Giammatteo

Apparel & Fashion, 51-100 employees

Less than a year

4.0
April 2024

overall it is good

Pros

It gives me a broader view of the fashion world compared to what you usually find in traditional stores.

Cons

Not exactly the fault of the platform but there are many brands on it that are similar to each other.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JJ

john jernigan

Information Technology and Services, 1-10 employees

More than a year

4.0
April 2024

solid reporting

Pros

Comes with a wide range of features that most users will probably find practical and helpful. The inventory management is very accurate and the sales reports are quite useful. Once everything is configured even someone new to the system can work with it without much trouble.

Cons

Getting everything configured can take some effort especially when setting up things like taxes, product sizes and other added features. After that initial setup is done though, using it day to day becomes pretty easy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7