Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AS

Adam Scott

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2024

quick storefront launch

Pros

Takes very little time ot get a store live thanks to the templates and it already works well on mobile without needing any extra setup or tweaking.

Cons

Some customization options can be hard to locate because they're tucked away in menus.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SC

Sarah Crampton

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
April 2024

user friendly

Pros

Has been very easy to use especially while using the free Dawn theme. It's been simple to train our team to handle backend updates whenever needed which helps us leave the more customized or complex changes to our development team. We're in the middle of upgrading to a new theme now so I'm excited to see how it turns out.

Cons

An issue is that you seem to need a separate app for almost everything. The analytics also feel pretty limited especially when it comes to tracking subscription orders.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MM

Monalisa Maporisa

Marketing and Advertising, 1-10 employees

Less than a year

4.0
April 2024

launch a store easily

Pros

Getting a brand up and running feels much more manageable with this and it's a more affordable option while also being simpler to work with.

Cons

Design side can still be challenging especially for anyone who's new to design and still learning the basics.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Anabelen Aguilar

Consumer Electronics, 1-10 employees

Less than 6 months

4.0
April 2024

Practical platform

Pros

One thing I really appreciate about the platform is how simple it is to use. It's very practical, has been really useful for my business and it's also one of the most affordable options I've come across so far. The product management in particular works very well and having several payment methods available makes the whole experience even better.

Cons

Part I don't like is that it charges a fee for every sale I make and that comes on top of the subscription plan I already pay to use the platform.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

EP

Eldar Peri

E-Learning, 1-10 employees

Less than a year

4.0
April 2024

fast online store launch

Pros

Doesn't take a lot of time to get an online store up and running! It doesn't require any special technical knowledge and all the core tools you need are already built in since the platform is designed specifically for ecommerce. Most of the work is just customizing the design a little and adding your products. On top of that, there are plugins that connect well with it including options for dropshipping sellers.

Cons

Setback is that the monthly pricing feels expensive when you're just getting started with an online store. If sales aren't coming in consistently, that recurring cost can become a problem and may not feel worth paying. There are also platform limitations and less room to add very specific custom features you may want especially compared with WordPress which offers a lot more flexibility.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

MD

Michael Dalton

Consumer Goods, 1-10 employees

Less than 6 months

4.0
April 2024

convenient store setup

Pros

It's been really convenient to use this platform without having to build and manage my own separate online store from scratch. The setup feels fairly easy which made getting started much less of a trouble.

Cons

Problem was that integrating it with my POS wasn't very easy and I had a hard time getting that part to work easily.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

LJ

Lenin Joseph

Entertainment, 51-100 employees

Less than a year

5.0
April 2024

has a broad catalog

Pros

Running this has been really positive because the processing costs are low, inventory is easy to manage and it supports a wide range of products. The location benefits also help and the platform scales well as the business grows.

Cons

Some issues include: the lower profit margins, heavy reliance on suppliers and not having full control over everything. Branding can also be harder to differentiate and shipping costs are still quite high.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

MC

Maxwell Cashio

Education Management, 101-500 employees

More than a year

5.0
April 2024

helpful customer support

Pros

One thing it does really well is show us how customers react when we change something. If we update pricing, bring in new products or even adjust our business hours, it gives us a clear view of how those changes affect customer behavior.

Cons

Reporting could definitely be more detailed and effective. I'd love more granular data by product and purchase timing so it's easier to understand what sells during peak hours. Still for an out of the box POS, the reports are still very useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NKS

Navin Kumar Shrestha

Education Management, 11-50 employees

Less than a year

5.0
April 2024

calable selling

Pros

Starting with it was easy and the setup took very little time. It connects well with payment systems, works nicely with a wide range of apps and scales up well as the business grows.

Cons

The monthly subscription and transaction charges can add up over time. Customization also feels somewhat limited and relying on third party apps for extra functions can be frustrating. Data ownership is another area that may raise concerns.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

VM

Valentina Murroccu

Apparel & Fashion, 1-10 employees

Free Trial

5.0
April 2024

customizable design

Pros

Its simplicity and the customizable design are what make it stand out.

Cons

I honestly don't have anything negative to say. If anything it's been a really valuable help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC

Ram Castro

Veterinary, 101-500 employees

More than a year

5.0
March 2024

A lot of selling perks

Pros

Working with it feels very user friendly and having customer service available 24/7 is a big plus. It also lets you sell online effectively while offering worthwhile shopping discounts.

Cons

The singular issue I ran into with it is that the customization options feel somewhat limited. Aside from that the overall experience has been very pleasant.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CR

Connie Rodriguez

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2024

versatile integrations for growth

Pros

There are tons of integrations and the platform is flexible enough to work well whether you're just starting a business or moving over an existing domain.

Cons

My only complaint is that adding extra theme pages to give the website a more polished, attractive look can get a bit expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MH

Mylissa Hilyer

Computer & Network Security, 1-10 employees

Less than a year

4.0
March 2024

impressive platform

Pros

It does a good job laying out the steps you need to follow when building your store and that structure is really helpful. I still think that checklist could include a lot more detail but the idea behind it is definitely a strong one.

Cons

It doesn't feel as easy or as simple to use as the advertising makes it sound.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

RA

Rey Aquino

Consumer Electronics, 1-10 employees

More than a year

5.0
February 2024

quick to learn and launch

Pros

Didn't take long at all to get fully comfortable with. Even without any coding background, I was able to pick up how it works and learn the ins and outs within just a few weeks.

Cons

Cost can feel a bit expensive when you're just getting started although the free trial gives you a very affordable way to try it out first.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LD

Loïc Delplanque

Arts and Crafts, 1-10 employees

Less than a year

2.0
February 2024

frustrating bugs and absent support

Pros

Honestly I don't see any real advantages here. At best it might teach you some coding since their so called experts regularly leave you to deal with problems on your own.

Cons

This platform might be passable if you only need a basic three page website with no real features but the moment you add even a little functions, everything starts breaking down. It's a badly functioning mess. I switched from WordPress to this after seeing their advertising and believing I'd no longer have to handle technical issues myself and that turned out to be a huge mistake. Ever since joining it has been one problem after another and I've had to sort things out alone because their expert team disappears for days sometimes even weeks without helping. Right now I'm dealing with yet another bug that keeps my site from being indexed by Google because of a redirect issue. I only discovered the cause after days of digging and I've already been waiting 7 days for their technical team to step in on what should be a beginner level issue something I could have fixed on my previous platform in two minutes. It's honestly disgraceful. It sells you the idea that you won't have to manage anything but once a problem comes up, they basically tell you to pay extra and hire an expert for even the smallest issue. I would absolutely not recommend this platform or you'll likely regret it.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

3

KF

Krystal Flores

Retail, 1-10 employees

More than a year

5.0
February 2024

flexible setup

Pros

So very easy to use! Adding apps, building a template and customizing the store all happen without much trouble and the platform is simple to pick up even if you're still learning.

Cons

Something I'd love to see is ADA compliance built directly into the templates automatically.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SC

Serene Clinton

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2024

organized product details

Pros

Being able to organize my products neatly and add detailed specifications is something I really appreciate.

Cons

I haven't come across any issues yet so at this point I don't have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FMG

Fabio Marcon Gennaro

Consumer Goods, 1-10 employees

Less than a year

5.0
February 2024

store setup is effortless

Pros

Setting up a store is very easy and the platform is simple to use overall.

Cons

Getting in touch with support can be difficult and sellers are not really protected against scams since the customer is usually favored.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

TA

Testimony Aigbe

Internet, 1-10 employees

Less than 6 months

3.0
February 2024

nice layout, pricey plans

Pros

The website layout and overall coordination stood out to me and I also appreciated the wide availability of products they offered.

Cons

Most of the pricing options didn't work well for me since they felt fairly expensive.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

CT

Chrissy Tasker

Retail, 1-10 employees

More than a year

5.0
February 2024

mobile inventory and instant invoices

Pros

After switching from Wix to this platform because ecommerce was getting hard to manage, things became much more convenient. It lets us handle inventory, update stock and add new products even from a mobile phone. That flexibility has cut down the time we spend managing the site quite a bit. We can also send invoices to customers right away during live events which has been a huge plus so we're really happy with it!

Cons

One issue is that if you want to change the template, you usually need to bring in another vendor because the templates often require coding edits to make changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10