Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MG

Maximilian Gaar

Retail, 1-10 employees

Less than a year

5.0
February 2024

feels like the apple of ecommerce

Pros

Pretty much everything about it works well. It combines easy integrations with a polished frontend and solid customization options. I'd describe it as the Apple of online stores! Not exactly cheap and breaking into its closed ecosystem can be tricky at times but honestly with all things considered, it's one of the best platforms I've used in a long while.

Cons

Some of its own apps are a bit hit or miss and there are definitely more thought-out alternatives available in the App Store.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MC

Mark Clark

Sporting Goods, 1-10 employees

More than a year

5.0
February 2024

excellent interface

Pros

Running my website on this platfrom has been a really positive experience! It's an excellent platform for hosting and the user interface feels very polished and pleasant to work with!

Cons

At times it can still be a bit hard to find the exact answer you're looking for.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

DR

Dorothee Roming

Cosmetics, 11-50 employees

More than a year

4.0
February 2024

variety of themes

Pros

A big plus with it is the variety of themes and getting products listed is pretty easy. It also connects well with our shipping platform and the shopping cart works reliably.

Cons

A frustrating part is that at the start, it is not very clear what a theme can handle on its own and what will need custom coding. Once customization is needed, you usually have to bring in outside help and after something is hard coded making changes later can be difficult. Other than that it feels like every small adjustment comes with an extra cost.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

MM

Mishka McDonald

Events Services, 1-10 employees

Less than 6 months

5.0
February 2024

provides a helpful trial

Pros

Getting the chance to learn how to build my own website was a big plus. The free trial made it even better since I could jump in and start learning right away.

Cons

Problem is that the apps can feel a little overwhelming especially with how often they spam my inbox. Shipping costs also seem a bit high for lower-priced items.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ML

Maxime Lavoie

Entertainment, 1-10 employees

More than a year

5.0
February 2024

Sooo well built

Pros

Everything about it feels very user friendly and people can use it without having to stop and figure things out. It's thoughtfully designed and put together really well.

Cons

You often have to rely on third party apps and there are occasional conflicts with the website that can create problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HB

Henry Bastable

E-Learning, 500+ employees

More than a year

4.0
February 2024

manageable to run a store

Pros

Running a shop on it feels very manageable compared with most platforms. It makes organizing products and handling the store overall much simpler and the analytics are especially helpful because they show what customers are viewing before they actually buy.

Cons

The part that frustrated me most was customizing the user experience of the store. It can be done but it is not very easy for the average person to figure out.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

RG

Rosela Gjylbegu

Government Relations, 51-100 employees

Less than 6 months

3.0
January 2024

good concept, limited reach

Pros

The starting idea is really good but it doesn't fully deliver the impact you'd expect.

Cons

Too many things left me unconvinced especially the fact that if you want to reach more customers, you have to pay more.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

CL

Chandra Liebetanz

Apparel & Fashion, 1-10 employees

Less than a year

5.0
January 2024

my review

Pros

Even without any prior experience, it's possible to build a well functioning online store on your own with this tplatform.

Cons

Depending on what you need the extra apps and added features can still bring quite a few additional costs on top.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LD

Lorena Diosa

Textiles, 1-10 employees

More than a year

5.0
January 2024

simple customization

Pros

In my opinion it's incredibly simple to use, understand and customize.

Cons

It could offer more free themes to choose from.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GK

GK Kingsley

Writing and Editing, 1-10 employees

Less than a year

5.0
January 2024

great value for mobile stores

Pros

Considering how little it costs this software is phenomenal. It performs brilliantly on mobile and gives you plenty of layout flexibility even if you have no interest in getting into code.

Cons

Image management could definitely be better. It's tricky to resize banners without them looking pixelated on desktop even though they appear excellent on mobile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Matteo Scanferòa

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2024

configure quickly

Pros

It is a really interesting platform, quick to set up and simple enough that even the end client can understand and manage the basic features without much trouble.

Cons

We've been using it for our clients stores for several years now and we seriously haven't run into anything that doesn't work. The platform continues to meet market needs very well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FGG

Finn Gedge Gibb

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2024

launch your business!

Pros

Launching and expanding an ecommerce business with it feels easy and budget friendly and the platform gives you the flexibility and scalability needed as your store grows.

Cons

A downside is that some of the most valuable reporting features including custom report building, are only available on higher-tier plans which can limit deeper data analysis.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

LECM

Luis Enrique Chumacero Marcatoma

Design, 1-10 employees

More than a year

5.0
January 2024

excellent solution!

Pros

It's impressive how much you can accomplish with this as your main e commerce platform. In just a few clicks, you can have an online store up and running with everything working properly. On top of that it offers plenty of add-ons that help boost conversions.

Cons

At first the price might feel a bit high but after some time you realize it ended up being worth it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CN

Charl Nortje

Photography, 1-10 employees

Less than a year

5.0
January 2024

user friendly for clients

Pros

It is very user friendly especially from the client side and it's simple for clients to use.

Cons

Getting it set up can be tricky if you're not familiar with how the site settings work. It can also feel a bit expensive during months when there aren't any sales.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

MR

Maciej Rumprecht

Furniture, 11-50 employees

More than a year

4.0
January 2024

pros and cons

Pros

We've scaled to a 10 figure Amazon business and this platform handles all of our print on demand operations along with inventory transactions across the board.

Cons

It covers pretty much every feature and reporting tool you'd expect but it still falls short on that last 5%. The biggest gap is inventory adjustment history especially since it only goes back 3 months.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

ET

Eddie Taube

Computer Software, 1-10 employees

Less than a year

5.0
January 2024

reliable support

Pros

After more than a year using this, I've ended up moving all of my clients e-commerce websites over to it. I build my own themes with Liquid and that gives me the flexibility to create pretty much anything I need without feeling limited.

Cons

Can be a little expensive for my clients but the excellent support and the quality of the tools make the cost feel justified.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Mukisa Glory

Arts and Crafts, 1-10 employees

Less than a year

4.0
January 2024

time-saving

Pros

It cuts down a lot of time and selling through it is simple and convenient.

Cons

It does take a while before you really start seeing profits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SEQP

Sabino Eduardo Quilca Pincos

Graphic Design, 1-10 employees

More than a year

5.0
January 2024

strong add ons

Pros

Using this for e commerce has been very satisfying. Setting up an online store is incredibly fast and it also comes with plenty of add-ons that expand its functions. That saves me a lot of time which I can then put into improving my logistics system and product delivery process.

Cons

Is impressive but the trial only lasts 14 days. It would be interesting if it offered a freemium plan for people who want to digitize their businesses but do not have much coding knowledge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

marissa hart

Retail, 1-10 employees

More than a year

5.0
January 2024

simple product imports for dropshipping

Pros

Uploading products and managing dropshipping is really easy which makes setting up the store much more convenient.

Cons

The free trial doesn't bring in any traffic so without extra promotion it's hard to get visitors during that period.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

More than a year

1.0
January 2024

locked out without warning

Pros

There's nothing positive I can say about this company. The whole thing feels like a complete joke.

Cons

Stay away from it! They locked me out of my own website without any warning and never even explained why. I was told to reply to their email and I did that around 20 times over the course of two weeks but not once did I get a response. Don't put your livelihood at risk with a company that operates like this. I had my store with them for 3 years and paid them thousands and this is the level of professionalism they offer. Avoid them completely.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2