Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

ADJ

Angela De Jong

Consumer Goods, 11-50 employees

More than a year

5.0
October 2023

easy to attract customers

Pros

Building my own website with it has been very user friendly and adding different plug-ins makes it simple to create a store that looks attractive to customers and is ready to start selling. The inventory management has also been really helpful, giving me a clear view of stock so I haven't run out of items yet. Another feature I appreciate is being able to print shipping labels immediately after an order comes in.

Cons

The cost is definitely a factor although I still think it's fairly reasonable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SAF

Shah Ahmad Fayyaz

Education Management, 11-50 employees

More than a year

5.0
October 2023

user friendly

Pros

Feels much more manageable with this platform to set up an online store thanks to its user friendly interface. It has really simplified the whole process and it definitely deserves credit for that.

Cons

Pricing is still tough for a small business to handle. I'd really like to see the cost come down.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KC

Kelly Cloutier

Arts and Crafts, 1-10 employees

More than a year

5.0
October 2023

many templates offered

Pros

Setting up my online store the way I wanted was one of the best parts especially with so many templates available to choose from. There are also plenty of apps that help extend what the store can do. The shipping discounts are a big plus and having different payment plan options is really helpful too.

Cons

Configuring everything took a bit of time at first but the support team was very helpful throughout the process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

CM

Christopher matela

Financial Services, 1-10 employees

More than a year

5.0
October 2023

secure store management

Pros

Running our store on this platform has been a really positive experience. The interface is very user friendly, security is strong and there are plenty of payment options to choose from. It also offers helpful SEO support and the customer service team has been consistently reliable whenever we needed assistance. Overall, the features have helped us manage our online store efficiently while giving our customers a secure shopping experience.

Cons

Getting started can feel a little challenging at first especially for new users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JL

Jaye Leitch

Apparel & Fashion, 1-10 employees

More than a year

4.0
October 2023

easy to use

Pros

It is easy and simple to figure out. It's very user friendly overall although there aren't many options when it comes to free or lower-priced themes.

Cons

One frustrating part is the back end support. If an issue comes up, it can take them a very long time to respond and fix it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Retail, 1-10 employees

More than a year

5.0
October 2023

simple setup and supplier links

Pros

Working with it was very easy and the setup process felt simple from the beginning. It's also really convenient to connect it with third party suppliers.

Cons

Configuring the shipping zones was a bit complicated at first but with a little help I was able to get it sorted out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JN

Jack Norton

Automotive, 101-500 employees

Less than a year

4.0
October 2023

Trusted ecommerce platform

Pros

Is a solid ecommerce platform that works well for most web applications and lets you sell products online in a secure way. It's widely used and accepted which makes it a dependable option for running an online store.

Cons

One frustrating downside is that customer support is basically nonexistent. They offer online tutorials and help forums but you can't actually talk to a live person when you need direct assistance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

KC

Kortni Chimko

Retail, 1-10 employees

More than a year

5.0
October 2023

building a store feels effortless

Pros

Putting together a website for myself was very easy and managing or editing it is just as simple.

Cons

The one thing I wish it handled a bit better is the ongoing cost of keeping the website up and running.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AP

Andrew Pakula

Defense & Space, 500+ employees

More than a year

5.0
October 2023

Go to site!

Pros

Getting started with an ecommerce store is incredibly easy. The setup is quick, the platform is simple to use and managing everything day to day feels very accessible. They've clearly put a lot of effort into making the whole experience feel smooth and low-friction.

Cons

If I had to point out anything, it would probably be the pricing but I also understand that they have to charge for the service. Considering the value it provides, the cost feels justified.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

Less than a year

4.0
October 2023

my time was good

Pros

Setting up an online store for a business with this platform has been a really good experience. It's a strong platform for building an ecommerce site and getting your business online without much trouble. The interface is fairly easy to work with and the pricing feels more affordable than many other options.

Cons

As the business grows though, the higher-tier plans can start to feel a bit expensive and at that point you don't really have much choice but to pay for the larger package.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

ZB

zouhir bentoufa

Internet, 1-10 employees

More than a year

4.0
October 2023

reliable payment options

Pros

It works with a wide range of trusted and secure payment options which makes taking payments feel dependable.

Cons

You still have to pay a monthly subscription and transaction fees are charged on top of that.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

GR

Gianfranco Rozzato

Insurance, 1-10 employees

More than a year

4.0
October 2023

Try it out!

Pros

It is a platform where you can have a free e-commerce store and I definitely recommend it.

Cons

Its free access and user friendly setup make it something I would strongly recommend.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AT

antonio totaro

Restaurants, 11-50 employees

More than a year

4.0
October 2023

trouble free store launch

Pros

This is perfect for creating and managing an online store. It lets you launch your first shop with very little trouble and start making your first sales through a simple and accessible setup.

Cons

I'd appreciate more attention toward users overall and I'd also like to see a dedicated section featuring different suppliers including paid options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

OM

Ontiretse Mokobela

Apparel & Fashion, 1-10 employees

More than a year

5.0
October 2023

multi-store tracking is great

Pros

A feature I really love in the platform is the multi-store option. You can set up several stores for different products and still keep track of all of them from one place which is incredibly convenient.

Cons

The downside for me is the free trial period. You only get 3 days to launch a store, make a sale and be ready to cover the subscription cost. That's a very short window especially for someone who's just getting started with online selling.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

YS

yendouban souman

Banking, 11-50 employees

More than a year

5.0
October 2023

powerful platform

Pros

It is one of the most well known shopping platforms out there and a lot of my friends use it too. It performs really well for ecommerce and setting up an online boutique with it is quite easy. It's also very practical for handling a large number of orders online and the payment system works reliably as well.

Cons

Ecommerce is a serious business so it still takes some experience to make the most of it. I think it could do more to train young people so they can better take advantage of the opportunities in this field.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ADCS

Aloima Daniela Cabrera Salazar

Marketing and Advertising, 101-500 employees

Less than 6 months

5.0
October 2023

Manages a lot!

Pros

Manages a large amount of details related to sales, products and logistics. It is very versatile and offers excellent tools for design and web vision allowing each product to be well defined and reaching customers anywhere in the world.

Cons

So far we haven't had any issues that would make us point out a disadvantage of the application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NM

Nicolo Manica

Marketing and Advertising, 1-10 employees

More than a year

5.0
October 2023

I like the customization

Pros

After using this platform for several years across multiple websites, I've consistently been satisfied with it. The platform is easy to set up and use and it offers a solid level of customization when you want to make changes. On top of that, the cart is clearly designed with conversions in mind which is a big advantage.

Cons

A downside is the pricing which feels quite expensive compared to other competitors. It also makes things harder when sales are slow or not coming in since the ongoing cost still affects the business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

DN

David Nashaat

Design, 1-10 employees

Less than 6 months

5.0
October 2023

accessible setup

Pros

Feels very easy to get a store up and running because the platform is user friendly and accessible. It's simple to set up an online shop and customize it to match your brand and the products you sell. Whether you're very comfortable with tech or have only limited technical knowledge, it still offers a clear, without any trouble experience.

Cons

The part I liked least about this platform is how expensive it can become especially for small businesses or startups. Even though it comes with a strong set of features some advanced tools and premium themes cost extra, on top of subscription fees, transaction fees and third party app costs. Those added expenses can pile up quickly and have a real impact on profitability particularly when you're working with a tight budget.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

ER

Elinah Rah

Internet, 1-10 employees

More than a year

5.0
October 2023

Complete platform

Pros

The payment side is really appealing because customers don't need to use their credit card.

Cons

Overall it includes all the options needed for dropshipping and so I don't have complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Roshish Shrestha

Information Technology and Services, 11-50 employees

Less than a year

5.0
October 2023

Easy interface

Pros

Having a store online with this feels very easy thanks to its user friendly interface. The setup process is quick so businesses can establish an online presence without wasting time. It works well for both startups and larger companies which makes the platform highly scalable. Another big plus is its strong focus on security, giving confidence that customer data stays well protected.

Cons

Customization is available but only to a limited extent. It doesn't give users much freedom to extensively customize their storefront which can feel restrictive. On top of that, there are fees involved that may hit small, growing businesses the hardest especially when every dollar matters.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9