Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

HA

Hany Abolela

Consumer Goods, 1-10 employees

Less than 6 months

5.0
October 2023

helpful trial to get started

Pros

Something I really appreciate about the platform is that it lets you try the platform and get started before paying for the service.

Cons

I'd still like to see the monthly pricing lowered and the trial period extended a bit more.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CA

Claudia Amaya

Food & Beverages, 51-100 employees

More than a year

5.0
October 2023

launching a business with confidence

Pros

Stands out for being simple to use and it's a really helpful platform for anyone wanting to start a business and begin making money.

Cons

I haven't run into any issues with it at all, everything about it has been good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM

louis merrett

Retail, 1-10 employees

More than a year

4.0
October 2023

quick ecommerce setup

Pros

It was a real plus to get an e-commerce website up and running since the setup process felt easy and didn't take much effort.

Cons

There aren't many free templates available and the editing options feel limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

CM

Christie Morgan

Cosmetics, 1-10 employees

Less than a year

5.0
October 2023

perfect for my cosmetics shop

Pros

Running my cosmetics business has been much more manageable with this because it's very simple to use and has helped me a lot.

Cons

Every now and then, it crashes and when that happens, my website stops working.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JQ

João Quinteira

Computer Software, 101-500 employees

Less than a year

4.0
October 2023

scales well for growing stores

Pros

Using it is easy and the setup process is simple. It also scales really well so as your business grows, the platform can grow right along with it.

Cons

It is fairly expensive and there is a bit of difficulty when you're first getting familiar with it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

BM

Beth McBride

Law Practice, 11-50 employees

More than a year

4.0
October 2023

faster checkout, without any trouble inventory

Pros

Back at my previous job, we switched over from another system to this one and the difference was a relief right away. The platform was very simple to figure out, cut our checkout time in half and made it much easier to pull up information, show customers product inventory and display product images. It kept everything organized and we never ran into any problems using it.

Cons

I don't have anything negative to say about the platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AL

alfazar Lucman

Business Supplies and Equipment, 500+ employees

More than a year

5.0
October 2023

excellent features for new users

Pros

Everything included here is really impressive and as a new user, I'd say this feels like the best option for getting started.

Cons

the features are so good that I'd call it a perfect fit for me and I'd definitely highly recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DF

diana flores

Consumer Services, 101-500 employees

More than a year

4.0
October 2023

user friendly platform

Pros

There's a lot of information available and the platform is simple to manage and use which makes training new employees much more convenient.

Cons

At times, technical issues come up and the site goes down although it's usually back up and running in under 30 minutes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BB

Becky Booth

Arts and Crafts, 1-10 employees

More than a year

5.0
October 2023

helpful tools for running a store

Pros

There's a lot of support available when it comes to building and maintaining an online store.

Cons

Changing certain parts of the website can be pretty time-consuming. It also takes extra effort to get the font colors right in checkout so customers can actually read them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WH

Wilson Huntog

Consumer Services, 500+ employees

More than a year

5.0
October 2023

convenient gifting

Pros

Sending gifts to different people through this has been really convenient and the platform is simple to use overall. I've had a very positive experience with it and while I do run into occasional technical issues now and then, they haven't taken away from the overall value of using it.

Cons

There was a slight issue when I tried to update my payment method but once I contacted customer support, they resolved it right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

CK

Chanel keys

Retail, 1-10 employees

Less than 6 months

5.0
October 2023

flexible layouts

Pros

Being able to customize the website was a big plus. There are plenty of prebuilt layout options to choose from which made getting started much easier. Adding inventory went smoothly and if something was entered incorrectly, the system pointed it out and let me correct it. The help articles were useful too and ended up saving me time.

Cons

One thing that frustrated me was trying to build a different website style without using the premade layouts. I had a hard time figuring out how to do that and after struggling with it for a while, I gave up and stuck with one of the existing templates.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 51-100 employees

Free Trial

5.0
October 2023

accessible order management

Pros

Managing orders with it has been really convenient and the interface feels polished and accessible. It also lets me keep track of inventory without any trouble and the 24/7 customer support is a big plus.

Cons

There isn't any major downside that stood out during use. Overall, the experience has been very positive and the only thing I'd point out is that the pricing feels a bit expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

EW

Ervin Waters

Music, 1-10 employees

Less than a year

5.0
October 2023

amazon and spotify integration wins

Pros

Being able to connect my Amazon account and Spotify artist profile to this platform has been a huge plus especially for selling my merchandise in one place.

Cons

One thing that's lacking is guidance when it comes to landing that first sale since they don't offer much support in that area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KB

Kyle Benson

Higher Education, 500+ employees

Free Trial

3.0
October 2023

better mobile layout, weaker tracking

Pros

Its mobile-friendly design. Compared with Big Cartel which feels much more built around using a web browser or PC, it works far better on mobile. It also offers much more detailed product categorization something I felt Big Cartel was missing.

Cons

At the same time, Big Cartel does a much better job with order tracking and inventory management especially since those features are built into the paid plans. On this platform, I ended up struggling quite a bit without bringing in a third party tool.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

MP

Mel Parsons

Consumer Goods, 1-10 employees

Less than a year

4.0
October 2023

quick ecommerce setup

Pros

Getting the shopping cart and the ecommerce site up and running was simple and didn't take much effort.

Cons

It costs more than many other ecommerce hosting platforms.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

RC

Rob Crull

Logistics and Supply Chain, 500+ employees

More than a year

4.0
October 2023

Solid inventory

Pros

Pretty easy to get a store up and running. The payment security is reassuring and the inventory management tools do a good job of keeping products organized.

Cons

One limitation is that it doesn't really support using a wide range of carrier tracking links.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

KR

Karter Ramsey

Computer Games, 1-10 employees

Free Trial

4.0
October 2023

friendly selling companion

Pros

Selling through this platform feels much more approachable because the platform gives the whole process a friendly vibe. With this solution there, it doesn't feel like you have to constantly pressure every sale or rush the experience.

Cons

There really aren't many issues I've run into, aside from moments when the platform can feel a bit confusing. At times I've had to look things up and do some extra research to make sure I'm creating the best experience possible.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

AR

angelique riviera

E-Learning, 1-10 employees

Less than a year

5.0
October 2023

fast software with lots of sites

Pros

It's a fast piece of software and there are plenty of websites you can find through it.

Cons

It's a little expensive but still affordable overall and honestly I don't have any other negative points to mention.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Consumer Goods, 1-10 employees

More than a year

5.0
October 2023

provides reliability

Pros

Running an online store on this has been very easy! It's simple to use, secure, packed with features and the interface stays clean and uncluttered. The drag and drop tools make building a store very manageable even for someone without a technical background. Setup doesn't take much effort, there's barely any difficulty and the platform has been consistently reliable. On top of that, the app ecosystem adds a lot of flexibility and the support team has been very helpful whenever needed.

Cons

The extra transaction fees on top of the monthly subscription can be frustrating. Costs also start adding up quickly when multiple apps are involved because each one usually comes with its own subscription. It's definitely more expensive than WordPress although that tradeoff is somewhat balanced out by how reliable it is and how simple it is to use.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MT

Michael Torrin

Retail, 1-10 employees

More than a year

5.0
October 2023

fast storefront

Pros

After years on the platform, I can honestly say I wouldn't switch to anything else. It's quick to work with, easy to use and makes running the store feel fast and efficient.

Cons

Pricing starts to feel a bit high once you're handling a large volume of orders and the design side can become a little messy at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10