Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Apparel & Fashion, 1-10 employees

More than a year

5.0
June 2023

beginner friendly setup

Pros

Starting with it as a beginner in dropshipping has been very easy. The platform is simple to use and doesn't feel overwhelming when you're just learning.

Cons

The only downside is that the fees feel a bit high especially when you're still a beginner and trying to keep costs low.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TS

Todd Schubert

Plastics, 51-100 employees

Less than 6 months

5.0
June 2023

clean storefront

Pros

Right away, the site feels polished, well-structured and very professional. There are plenty of customization options available where needed and making changes is refreshingly simple. Getting around the platform is easy from both the admin side and the customer side.

Cons

One downside is the cap on how many product variants you can create which can get in the way when selling certain products. Because of that limitation, it becomes harder to present and promote all of your product options the way you want.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JL

Julie Lee

Alternative Medicine, 1-10 employees

More than a year

3.0
June 2023

good value for startups

Pros

Navigating the platform is easy and the interface is accessible and user friendly. The pricing also felt more reasonable than a lot of other e-commerce options which makes it a solid fit for startup online stores.

Cons

At the same time it takes quite a bit of extra coding to make everything work exactly the way you want. I also had to install several apps to get the specific features and setup I needed.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

HA

Hector Alarcon

Information Technology and Services, 51-100 employees

Less than a year

4.0
June 2023

don't need advanced skills

Pros

Setting up and running an online store on this doesn't require advanced technical skills which makes it very approachable. It also comes with a wide selection of professional themes and designs that can be customized to match the store's branding and overall look. Another big advantage is that it's a scalable platform so it can continue to grow as the business expands.

Cons

Some extra plugins and apps can add to the overall cost. There are also certain limitations when it comes to custom design areas in terms of functions and bringing in third party applications may mean additional expenses as well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SB

Shira Brown

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2023

integrations that cover it all

Pros

Absolutely love it. If I had to pick one standout, it would be the integrations. We can handle shipping through ShipStation, use Stripe for payments and plenty more. It really feels like they've thought of everything.

Cons

The cost is a problem and it also takes a percentage from each sale.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DBR

Dhan bahadur Rana

Wholesale, 1-10 employees

More than a year

5.0
June 2023

convenient shopping

Pros

There's a wide variety of products available which makes shopping really convenient and simple. It's easy to browse, purchase and find what I need.

Cons

I haven't run into any issues with this shopping app. It's very user friendly and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DB

DeAndrew Brown

Retail, 11-50 employees

More than a year

4.0
June 2023

powerful features

Pros

The platform is easy to use and comes with plenty of useful features.

Cons

No issues yet. It's easy to use and performs really well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RD

Rabie dib

Design, 51-100 employees

More than a year

5.0
June 2023

Everyone can use

Pros

Using this for my online store was incredibly easy even with zero prior experience. The whole platform feels very beginner friendly from customizing the storefront to handling store management and shipping fulfillment. It's the kind of system you can set up and then mostly let run without constant attention. Adding products is simple, the app suggestions are helpful and once those integrations are in place, they do a lot of the work for you.

Cons

Even though it is an excellent platform overall, I've still run into a few limitations and areas that could be better. One issue is the cost of add-ons. While the built in features cover a lot some of the more advanced functions requires paid apps or integrations. Those extras do add useful capabilities but the costs can pile up quickly especially for smaller businesses watching their budget. Another downside is the transaction fees. If customers use a third party payment gateway instead of payments, it charges additional transaction fees. Since those fees depend on the plan, they can still take a noticeable bite out of profits particularly for businesses with high sales volume or lower-margin products. I've also noticed that the number of free themes is fairly limited. It does offer a range of themes in its Theme Store but the free options are not as plentiful as I would have liked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Markeisha Mason

Cosmetics, 1-10 employees

More than a year

5.0
June 2023

perfect for getting started

Pros

Feels really easy to work with which is something I've really appreciated as a new user.

Cons

The tax reporting side can feel a little confusing at first and pulling reports can take some getting used to too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

CS

cleia salome

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2023

practical shopping

Pros

The website platform works really well, the product categories are well organized and the checkout process is very practical and convenient.

Cons

The site is very good overall but it would be nice if the store colors were updated more often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jonathan Barlekamp

Retail, 51-100 employees

More than a year

5.0
June 2023

shows app flexibility

Pros

Right out of the box, the platform comes with a wide range of built in features and adding apps opens up even more possibilities.

Cons

At the moment bulk inventory updates still need to be handled through a .csv upload since there isn't a native way to do it directly in the web app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JK

Jacob Kinnaird

Printing, 1-10 employees

More than a year

5.0
June 2023

smooth platform integrations

Pros

Everything connected with other platforms smoothly which made the whole experience work exactly the way I needed.

Cons

I didn't run into any issues. It was absolutely amazing for what I needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LK

Lewis Kamau

Apparel & Fashion, 1-10 employees

More than a year

4.0
June 2023

design freedom

Pros

Building my store on it has been a really positive experience especially because of how customizable it is. It lets me create an online shop that feels unique and truly matches my brand identity. With the variety of attractive themes and editable templates available, I'm able to shape the store exactly the way I want and bring my vision to life.

Cons

One limitation I've noticed is with the checkout page design. Even though it offers plenty of themes and templates for the main store, the checkout area feels a bit restricted in comparison. I would have liked more control over customizing that page so it could better match my brand's look and improve the overall customer experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MT

mani teja

Education Management, 500+ employees

Less than a year

4.0
June 2023

powerful store builder

Pros

Launching an online store feels much more manageable with this all in one platform. It's a really strong tool and with the extra apps and resources available, you can create anything from a simple shop to a much more advanced store. There's also a huge range of options to choose from which makes it possible to build a business that can generate solid income.

Cons

Marketing results don't really change just because you use this platform. It can also get expensive and the costs stack up fast between the subscription, payment processing and transaction fees for running the store.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

AG

Ashley Gonzales

Marketing and Advertising, 500+ employees

More than a year

5.0
June 2023

Good site building

Pros

The reporting is excellent, the customer side is very user friendly and the platform offers strong capabilities when it comes to building out the website.

Cons

Access to certain features is limited unless you upgrade to a higher-tier subscription.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FR

Francisco Rivera

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2023

Is packed with features

Pros

It covers pretty much everything I need and it's affordable while still being simple to use.

Cons

The part that gets confusing is managing shipping, carriers and all those related details. That said, I don't really think that's the platforms fault.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

XG

Xhoni Guraj

Computer Networking, 1-10 employees

Less than a year

5.0
June 2023

powerful website tools

Pros

There's a wide range of tools available to improve my website and the platform is extremely simple to use.

Cons

I don't have any specific complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD

Stacy Debruyne

Apparel & Fashion, 11-50 employees

More than a year

4.0
June 2023

practical for store management

Pros

Managing orders, products and the website is very easy which makes the platform pleasant to use day to day.

Cons

One downside is that the theme doesn't include every feature for free so some options require extra payment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AS

Alexandre Souza

Computer Software, 1-10 employees

Less than a year

5.0
June 2023

positive experience

Pros

Using it was a very positive experience! The platform is accessible, fast to set up and has a practical design for daily use. I also liked the wide variety of features and extensions available as well as the security which gives a lot of confidence when it comes to scaling products.

Cons

In the beginning the price seemed a bit high especially when combined with the fees charged on each sale. I also felt that the customization and design are a bit limited and there are certain restrictions in the update policies

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SP

sue pats

Computer Software, 1-10 employees

Less than 6 months

4.0
June 2023

solid for digital products

Pros

I was using this to sell my digital products.

Cons

Pricing felt very high and it wasn't preserving my URLs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8