Shopify Software Reviews

“order processing with connectivity gaps”

Pros

When it was first introduced to me, we were mainly using it for basic order processing and it felt fairly user friendly.

Cons

During the period I used it, it wasn't connected to our ERP or shipping system which created a disconnect and forced us to rely on multiple workarounds to keep everything linked up.

“free start for online selling”

Pros

Launching an online e commerce business without paying upfront is something I really appreciate about it.

Cons

Actually getting to the point where you can start selling or dropshipping is challenging. The setup takes quite a while and finding relevant products that can be delivered easily also ends up being time-consuming.

“easy to figure out”

Pros

Getting started with the platform feels pretty easy because the interface is clean and accessible. The app store and theme store are both really solid and it makes launching a small business much quicker. The navigation menu functions is also noticeably better than what BigCommerce offers.

Cons

At the same time, a lot of it seems designed to eventually steer users toward the enterprise tier which starts at $2000+ per month. It can be affordable in the beginning if your business is small and your needs are minimal but once you need real time shipping rates, integrations or other common apps, you're pretty much pushed into at least the $300 per month plan.

“accessible interface”

Pros

The interface is accessible and user friendly which makes setting up and customizing the store much simpler. The support is also excellent and available 24/7.

Cons

I don't see many downsides. Maybe the transaction fee charged on sales could be considered a negative.

“handy SMS login feature”

Pros

Very user friendly overall and the SMS code sign-in works really well.

Cons

It would be helpful to have a dashboard that shows all of my orders tied to my email address.

“powerful features”

Pros

There are so many features built in and they make running an e-commerce business much more manageable as an owner.

Cons

Some of the plans are pretty expensive which can make the software hard for startup businesses to afford.

“good tools”

Pros

It feels very approachable thanks to its user friendly interface and accessible layout. The setup is easy so even someone with limited technical experience can launch a store without much trouble. It also comes with a solid range of tools and features needed to manage an online shop effectively. Also it offers plenty of professionally designed templates that can be customized to build a unique and visually appealing storefront.

Cons

One issue with it is its subscription based pricing which can become expensive over time especially for small businesses or anyone just getting started. Although there are multiple pricing tiers available, many of the more advanced features are locked behind the higher-cost plans.

“my recommendation!”

Pros

Absolutely loving it! The platform is simple to work with, connects smoothly with nearly every other tool we rely on and the customer support team has been excellent. I'd definitely recommend it!

Cons

The only downside is how long it can take to set up marketing and email flows. It would be better if that process were a bit faster.

“my review”

Pros

Since I started using it, my online business has taken a turn for the better. The app is simple to figure out and comes with a wide range of features which makes it easier to explore tools and customize themes the way I want. It works really well for e-commerce and the service feels very user friendly for both me and my customers.

Cons

Issue is that it can feel a bit overwhelming at times and the fees are fairly high.

“has room to grow”

Pros

One thing that really stands out with the platform is how dependable the customer support is. Help is available 24/7 through live chat, email and phone which makes a big difference when something needs quick attention. There's also plenty of self-service support through help docs, tutorials and community forums so it's not hard to find answers on your own. For merchants on higher-tier plans, the dedicated support is another strong advantage and adds extra peace of mind. the platform also does a very good job of supporting businesses as they grow. It works well for everything from small startups to much larger operations and it can handle heavy traffic and large numbers of transactions without becoming a problem. On top of that, features like multichannel selling, international support and fulfillment service integrations make it a solid platform for scaling over time.

Cons

A problem to keep in mind is the extra transaction fees if you decide to use a payment gateway other than their payments. That can raise the total cost of selling especially for businesses processing a high volume of orders or working with tighter margins. The good part is that those fees can be reduced or avoided by using it but it's still an added expense for anyone who prefers an external provider.

“efficient platform”

Pros

It offers a user friendly interface along with a full set of tools to build and grow an online store in a practical and efficient way.

Cons

Pricing plans can be expensive which may be a challenge for small businesses or anyone working with a limited budget.

“terrible experience”

Pros

Nothing at all. This company is falsely represented and honestly deserves zero stars.

Cons

It sells this product as if it's simple for users to set up but it turned into a nightmare. I kept having to reach out to customer service and support is only available in English through chat, with no phone number at all. Then just when it seemed like there was finally light at the end of the tunnel, support told me I should hire a programmer to fix my shipping rate configuration problem with my FedEx account. I had already made a few backend code changes myself to add functions that weren't available in the theme I chose. But having to call both FedEx and them, spending even more hours working on the backend and then being told that I'm the one who needs to hire a programmer because they can't solve an issue on their own platform was too much. FedEx, at least, helped find the solution. Their support did not. Their attitude felt dismissive and disrespectful.

“handy order management”

Pros

Using the platform has been very easy and the features are simple to work with. It also does a solid job of keeping orders organized and well managed.

Cons

The downside is the pricing since the platform's fees can feel too high especially for small businesses.

“powerful store builder”

Pros

Running my online business has been a completely different experience. The platform is very user friendly and I was able to build a beautiful store using customizable themes that matched my brand exactly. Its app store opens up tons of ways to expand functions and support business growth. I also appreciate the built in payment processing which makes selling much more convenient and the support team has always been approachable and helpful whenever I needed assistance. It has genuinely given me the tools and confidence to do well in e-commerce.

Cons

Even though it is excellent overall, the pricing can climb quickly once transaction fees and paid apps start stacking up. On top of that, customizing some parts of the store takes coding knowledge which can be difficult for someone without a technical background. The SEO features also feel a bit limited when compared with platforms made specifically for SEO. If multi-language support is needed, it usually means relying on third party apps or workaround solutions which can get complicated and add even more to the cost.

“highly recommended”

Pros

Using it on my phone is really easy and I'd absolutely recommend it.

Cons

There's not much I dislike about it. It's a really good website.

“good starting point”

Pros

As an affordable option, it works well for anyone who wants to test the waters with an online store although the payment processing fees are quite high compared with other platforms. It's a solid choice for getting an ecommerce business off the ground. That said, for larger and more structured stores, I'd lean toward more specialized solutions like Magento or similar tools because it doesn't offer much graphic customization. There are also plenty of plugins available but many come with monthly subscription costs so if you're not careful, the total monthly expense can climb quite a bit.

Cons

Tracking with Google Analytics can be tricky and setting up a proper cookie policy is also difficult unless you rely on external plugins.

“complete platform nightmare”

Pros

There isn't a single positive thing I can say about it-it's the worst platform I've ever used.

Cons

This platform brought nothing good at all, just one nightmare after another.

“helpful boost for small businesses”

Pros

Starting out with it felt really exciting and honestly it was a relief to find a website/app that helps me promote my small business. As someone who is completely new to this, I've been able to manage my inventory without much trouble and keep adding products as needed. It has definitely made it much simpler to keep up with what my business needs.

Cons

My only real complaint with it is that adding products to the inventory can feel like a very long, drawn-out process. I just wish there were a simpler way to upload product details and information.

“uncomplicated and convenient”

Pros

Using it feels very easy and setting up the online store is simple. Managing everything afterward is just as uncomplicated which makes the whole process convenient.

Cons

One issue is the transaction fees charged on payments processed outside of the platform's own payment gateway.

“orders export works brilliantly”

Pros

Navigating the "orders" table is very easy and exporting orders to CSV is an essential part of how we handle fulfillment and wholesale purchasing.

Cons

Order filtering has gotten better over time but it still feels a bit cluttered. I'd really like to see more advanced filtering options so orders can be sorted into more specific sections.