Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

TV

Thiago Vidal

Apparel & Fashion, 1-10 employees

Less than a year

5.0
April 2023

my thoughts

Pros

Adjusting the sections while customizing a theme helps a lot and makes the storefront setup much more practical. That said, the number of free themes is limited so it usually takes investing in a paid theme or heavily customizing a free one to avoid ending up with a store that looks too similar to others.

Cons

Some integrations especially with META, run into frequent issues and it can take days of back and forth support with both this and Meta to get everything sorted out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Real Estate, 1-10 employees

Free Trial

4.0
April 2023

easy to use

Pros

It really stood out to me for its usability and its clean, accessible design. Even without any previous experience running an online store, it feels very easy to figure out and start building your business with it. I also appreciated the platform's insights since the data is updated in real time and is very simple to read and analyze.

Cons

On my side the biggest difficulty was integrating apps with the platform. Some of the apps were poorly developed and that ended up creating problems for the site. Aside from that, the platform itself works well. I'd recommend relying mostly on the platform's built in features and avoiding too many extra apps since they can slow the site down and create a worse experience for customers.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

JG

Joseph Gakuru

Financial Services, 51-100 employees

Less than a year

4.0
April 2023

powerful SEO tools

Pros

A big advantage of the platform is its huge range of apps and integrations which can be added to the platform without much trouble and help customize the store's functions to specific needs. It also comes with a solid set of SEO tools and features making it simpler for stores to improve their visibility in search engine results. On the sales side, the platform supports multiple payment methods including the platform Payments, external payment gateways and manual payment options. It also includes flexible shipping settings that can be adjusted to match the unique requirements of each store.

Cons

The part I appreciate the least about the platform is that its pricing plans are expensive.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

ST

samuel tchouen

Computer Networking, 51-100 employees

Less than a year

5.0
April 2023

powerful marketing tools

Pros

Right from the start the platform's interface feels very user friendly and the platform has been reliable for running an online store. It also comes with a full set of marketing and promotional tools that help businesses bring in customers and grow their sales.

Cons

the platform's pricing can feel fairly expensive especially for smaller businesses working with limited revenue. On top of that even though the platform already has strong functions, there can still be extra costs for third party plugins if a business needs additional features.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

SMH

Sarwat Mahdi Hasan

Information Technology and Services, 1-10 employees

More than a year

5.0
April 2023

excellent support

Pros

Getting started with the platform is very easy, the recommendations they provide are excellent and the support team really knows what they're doing. In my opinion, it's one of the best platforms available for hosting an online business.

Cons

The only downside is that their pricing feels a bit high compared with some competitors and I think it should be more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PK

Prathima Korra

Computer Software, 1-10 employees

Less than a year

4.0
April 2023

helpful platform for growing sales

Pros

Running a small business on the platform has worked out really well. The website interface is clean and simple to manage, the shopping cart is easy to handle and the order management features are very solid. It supports small businesses nicely and has been genuinely helpful when it comes to expanding sales.

Cons

Electronic payments work well overall but there are times when errors happen and transactions get left pending. Mobile access still needs improvement and data privacy is also a concern when information is being shared.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RM

Ryan McNulty

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
April 2023

reliable inventory

Pros

Selling side of inventory is part of my job and the platform does a really good job of keeping the online sales piece organized. It tracks stock levels and automatically updates the inventory count whenever something sells which saves a lot of manual work. Customer communication is also much more convenient because shipping emails go out automatically and it's simple to send invoices or reach out with questions when needed. Even as a shopper on other sites, I can usually recognize when a store is using the platform because the storefront looks polished, tidy and professional.

Cons

The downside is that getting the full value out of the platform often means paying for extra add-ons which can make the total cost higher than expected at the beginning.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FH

Fredddy Hansen

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
April 2023

simple product tracking

Pros

Going around the site is very easy and keeping track of products is simple too. A lot of vendors use it which makes it even more convenient.

Cons

The pricing isn't always the best but vendors do have the option to send custom orders when needed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GG

Ghada Gamal

Marketing and Advertising, 51-100 employees

More than a year

5.0
March 2023

quick start for selling

Pros

Stating out with it doesn't require learning any special skills which makes launching a business much more approachable.

Cons

The platform themes can be pricey especially for new business owners working with a limited budget.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MK

Muthu Kumar

Information Technology and Services, 51-100 employees

More than a year

5.0
March 2023

powerful tools for online growth

Pros

Building a professional online store with the platform feels very easy thanks to its accessible drag and drop setup and it doesn't require any technical knowledge or coding skills. The pricing is also fairly accessible, with plans starting at a low cost which makes it a practical choice for entrepreneurs trying to manage their budget carefully. Another big advantage is that it's mobile-friendly and includes an integrated mobile commerce shopping cart so customers can browse and buy without issues on any device. On top of that, the platform comes with a strong set of marketing features such as SEO tools, product reviews, customer segmentation, targeted campaigns and Live Chat, all of which can really help a business grow and reach more customers.

Cons

One thing worth thinking about is the return on investment and whether the platform truly fits your business requirements because some of the plugins can end up being quite expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

KA

Krunal Ambaliya

Information Technology and Services, 11-50 employees

Less than a year

4.0
March 2023

Try it yourself!

Pros

We're currently building an online shopping site and the platform has been a really good fit for that process. It's very simple to use, genuinely user friendly and it also helps us manage the site without much trouble. One thing that stood out during setup was the built in payment gateway integration because with other platforms we would have had to handle that separately through different integrations. With the platform, that part is already included which saves time and effort. It also gives us options to optimize the platform for mobile devices which is a big plus. Based on what we've seen, I would definitely recommend it.

Cons

The biggest downside is the high cost of analyzing and using the product which can make it too expensive for smaller companies. On top of that, they also charge fees for payment options so that is something to seriously consider before choosing it. Other than the pricing and payment-related charges, we really haven't come across any other issues so far.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

SB

Solomon Bhatti

Marketing and Advertising, 51-100 employees

More than a year

5.0
March 2023

Complete ecommerce toolkit!

Pros

Running a store on the platform feels very easy thanks to its user friendly interface. It's flexible and scalable enough to work well for businesses of different sizes and it covers pretty much everything needed in one e-commerce platform. The feature set is strong, with inventory management, payment processing, shipping and analytics all built in. There's also a huge app store that adds plenty of extra functions and customization options. Customer support has been responsive, the hosting has been reliable and the range of pricing plans makes it a solid fit for different business needs and budgets. It's a really strong option for any business planning to launch or grow online sales.

Cons

Support for multi-language stores which could be better. The choices for discount codes and promotional offers also feel a bit restricted.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JD

Jorge Dominguez

Computer Software, 1-10 employees

Less than a year

5.0
March 2023

multichannel selling done right

Pros

Selling through the platform works really well because it lets you list products across multiple channels like Facebook, Amazon and Instagram, among others. Another big plus is the 24/7 customer support which is very helpful whenever something comes up. It also offers a wide range of payment methods including its own option which adds even more flexibility.

Cons

The part that bothers me most about the platform is the transaction fees you still have to pay. To me, that's easily the most frustrating downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RH

Rafael Henrique

Information Technology and Services, 11-50 employees

Less than 6 months

4.0
March 2023

Polished templates

Pros

So easy to get an online store up and working! The interface is accessible and simple to figure out which makes creating and managing the store much easier. Other than that, the platform includes a good variety of pre-built website templates so putting together a personalized storefront is very manageable.

Cons

Pricing can be a drawback especially for small businesses or startups. Even though there are lower-cost plans available, many of the more advanced features are only included in the more expensive tiers. Also while the platform does offer plenty of pre-built store templates, customization can feel somewhat limited if you want a highly customized online store.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

JDR

jacquin de ruiter

Food Production, 1-10 employees

Less than a year

5.0
March 2023

checkout flow and freedom

Pros

The checkout process works really well and being able to launch your own business and be your own boss is a big plus.

Cons

I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DDF

Davide De Francesco

Retail, 1-10 employees

More than a year

5.0
March 2023

powerful features for dropshipping

Pros

There are lots of features available and the dropshipping tools are especially one of the biggest strengths.

Cons

The apps aren't always very clear and the additional applications could really use better explanations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2023

effective API and scalability

Pros

One thing I appreciate most about the platform is how easy it is for developers to build online stores on the platform. The API is solid and simple to understand and its scalability really makes it even better.

Cons

It is a bit on the expensive side and the customization options are somewhat limited but aside from that, everything else is good.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Apparel & Fashion, 1-10 employees

More than a year

5.0
March 2023

flexible site editing

Pros

Editing and customizing each part of the site feels very easy. Everything is connected in a way that makes sense but it still doesn't get in the way when I need to make changes which makes the platform really pleasant to use.

Cons

I still think the price can be quite high for the platform although even with that, I still really love using the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EM

Emilio Mazzolari

Retail, 1-10 employees

More than a year

5.0
March 2023

Simple interface

Pros

The interface is accessible and ready to use right away so practically anyone can get the hang of it in no time.

Cons

Some features are still under development and in the basic plan, it would be better if certain characteristics were included instead of remaining reserved for the premium package such as B2B.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MM

Mayank Malik

Media Production, 51-100 employees

More than a year

5.0
March 2023

powerful store design

Pros

Right away, the platform feels packed with advanced built in features that really stand out for users. The design tools look professional and there's plenty of flexibility when choosing between free and paid templates. Its payment gateway also works very well and is simple to manage. On top of that, the 24/7 customer support is fast to respond to questions or issues and usually provides the right solution when something comes up.

Cons

The only downside is that it can feel a bit expensive for an individual user. Since it runs on monthly subscription plans and also charges fairly high transaction fees, the overall monthly cost of running a store can end up being quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10