Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

PS

Parth Sharma

E-Learning, 500+ employees

More than a year

4.0
March 2023

secure payments

Pros

Get a store online easily! The interface is simple enough that people from almost any age group can use it to sell products on the internet. It also supports multiple payment options which makes transactions more convenient. Another big plus is that customer data is protected through the platform's own high-security firewall.

Cons

Content marketing customization is somewhat limited so there is not as much flexibility there as I would like. The pricing is also quite high compared with other online selling platforms.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

CS

Chris Shin

Information Technology and Services, 1-10 employees

More than a year

4.0
March 2023

simple for everyone to use

Pros

It is easy to use and it's also simple for other people to get started and use without any trouble.

Cons

I haven't run into any issues while using the platform. It's been excellent overall.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MM

Michael McConaha

Retail, 1-10 employees

Less than 6 months

4.0
March 2023

fast setup for beginners

Pros

Coming in without much experience building a website from scratch, I was able to get everything up and running on the platform very quickly and the setup process felt simple to follow.

Cons

One downside is the fees. I'd sometimes notice a $1 charge from the platform on my card and wouldn't immediately know what it was for.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

GM

Guybertia Moulebe

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
March 2023

promising first impressions

Pros

At this stage, I can't really comment much since I'm still in the middle of evaluating it.

Cons

Nothing to point out yet because I'm still observing how it performs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PL

Patrick Lee

Information Technology and Services, 101-500 employees

More than a year

5.0
March 2023

storefront with strong tools

Pros

Setting up an online store with the platform feels very easy. The platform is accessible and user friendly so website owners can put together a professional-looking shop quickly without needing technical skills or coding knowledge. The drag and drop builder makes customization feel simple and low-effort. On top of that, the platform is one of the more affordable ecommerce options available which makes it a solid fit for anyone working with a tighter budget and wanting to launch an online business without spending too much upfront. It also does a really good job on mobile which matters a lot now that so many customers shop from phones and tablets. The built in mobile commerce features mean the site works across different device sizes without having to create separate versions. Another big advantage is the range of marketing tools included from SEO options like editable page titles and meta descriptions to product reviews, customer segmentation, targeted campaigns, discounts, coupon codes and live chat. Altogether, it gives businesses a lot of room to grow from a small local shop into something much bigger.

Cons

One downside is that apart from the newest version, the platform's interface can feel outdated and sometimes harder to figure out than it should be. Because of that making changes or updating parts of the website can occasionally take more effort than expected.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

EO

elies ouadah

Health, Wellness and Fitness, 101-500 employees

Free Trial

5.0
March 2023

Saves time

Pros

Was very easy for me to set up payments. Even though it is not something to leave until the end, the virtual inventory management really helps save time.

Cons

It would probably become complicated to justify if there is ever a change of account.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Consumer Goods, 1-10 employees

More than a year

4.0
February 2023

Good support

Pros

Using it is pretty easy and there are tons of integration apps available. The interface feels better organized and the customer service has been excellent whenever help is needed.

Cons

The pricing sits somewhere in the mid-range and can still feel expensive for new users especially for anyone with very little knowledge about building a fully functional store. There are also a few SEO-related issues that could be improved.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

MK

Mark Knijnenburg

Retail, 1-10 employees

More than a year

5.0
February 2023

has regular updates

Pros

Running an online store with the platform is easy to set up and manage day to day. Not having to deal with hosting the site yourself is a huge plus and they keep rolling out new features on a regular basis.

Cons

One frustrating limitation is that advanced checkout customization is only available on the platform Plus and that plan is extremely expensive. It would be much better if those customization options were available to everyone.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

CDL

Cyara de Lannoy

Research, 500+ employees

Less than a year

5.0
February 2023

tons of quality add ons

Pros

There's a huge selection of plugins and add-ons available and I appreciate that they're vetted and high quality. the platform also offers plenty of templates which makes getting an ecommerce store up and running feel very easy.

Cons

Some of the plugins can get pricey so it's worth carefully considering the ROI and whether the cost makes sense for your business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LG

Luigi Gorgoglione

Public Relations and Communications, 1-10 employees

More than a year

5.0
February 2023

flexible integrations

Pros

One of the biggest advantages is how well it connects with other apps from email marketing tools to customer support platforms. I went with the platform because it doesn't feel limited and with a bit of technical knowledge, it's also possible to work directly on the CSS.

Cons

Their payments can be a solid alternative to the usual payment processors but it needs to offer a wider range of options. For recurring payments for example, having access to SEPA direct debit would be really useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KN

Kamal NandaGopal

Information Technology and Services, 101-500 employees

More than a year

5.0
February 2023

my review

Pros

Getting a D2C website and online store up and running with the platform is very easy and the video tutorials make the setup process even more helpful. It also comes with 1000+ integrations, connects with multiple POS systems and handles inventory management well. Another big plus is the availability of prebuilt, ready-to-use templates.

Cons

It is mainly built for product-based and D2C websites so it's not a fit for service-based sites. On top of that making advanced custom code changes requires the the platform Plus plan which can be a bit expensive for startups.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2023

promising performance

Pros

Using the platform has been a really positive experience because it's so simple to work with, packed with useful features and consistently performs well.

Cons

There's a lot to appreciate about the platform but one area that could use some improvement is the platform's navigation and meta management. Even though the interface is user friendly and offers plenty of customization options, the layout can feel a little cluttered at times which makes certain features or settings harder to locate.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JL

Joao Lima

Alternative Dispute Resolution, 101-500 employees

More than a year

5.0
February 2023

best platform for dropshipping!

Pros

I use it for dropshipping and to me it's the best platform of its kind on the market.

Cons

The mobile version could definitely be improved since it still feels quite limited at the moment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JM

Jordi Mariezcu

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2023

love it!

Pros

Running a store on the platform comes with quite a few benefits for merchants. The platform is user friendly and has an accessible interface so managing the shop feels easy. It also includes useful tools for marketing, sales and inventory management which helps keep everything organized in one place. Another plus is the access to a wide range of secure payment methods for customers. On top of that, there are support resources and documentation available when you need guidance. the platform also provides a broad selection of themes making it possible to customize the look of an online store to match your brand.

Cons

Even with all its advantages, the platform does have a few downsides. There is a monthly subscription fee and on top of that, a percentage is charged on each sale. The design flexibility can feel somewhat limited which may be frustrating if you want a store with a truly unique look. Integrating third party apps can also cause issues at times. Security can be another concern as well if the proper precautions are not put in place.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ES

Enrico Sorrentino

Internet, 1-10 employees

More than a year

4.0
January 2023

fast setup for simple shops

Pros

Compared with other platforms, the platform's biggest strengths are how fast it is and how simple it is to manage a easy online store. For a basic shop, it works really well. When it comes to larger e-commerce projects with lots of features though, it may not be the most suitable platform so it's worth considering other alternatives too.

Cons

Biggest downside with the platform is mainly the cost especially once you factor in plugins. That said, that level of simplicity comes at a price and it really depends on what each person is looking for.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Environmental Services, 11-50 employees

More than a year

5.0
January 2023

accessible store management

Pros

It's a very complete platform and the way it handles management feels agile and accessible throughout.

Cons

The price is the downside for me since it feels a bit expensive compared with other similar programs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

ED

Eric Dumas

Information Technology and Services, 1-10 employees

Less than a year

5.0
January 2023

Quick launch

Pros

Such a solid platform for the price, with all the features you actually need. Testing and installing add-ons is simple and getting a store live only takes minutes. Connecting everything with social media is also very easy.

Cons

Initial setup goes much better if you have every detail prepared ahead of time: personal and business contact info, banking details, proof of address, company registration, VAT numbers, logos and so on. We also had to set up a PayPal account which would have been easier to sort out from the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TEO

Tchandao essowe ophelio

Information Technology and Services, 1-10 employees

More than a year

5.0
January 2023

Overall good platform

Pros

Creating a store with it is simple. The templates have a professional look and the platform is responsive. Inventory management and payment processing are simple to use and well secured. Shipping is also easy to set up and the app store allows you to add other features when needed.

Cons

Customization remains quite limited at times. Certain features are only accessible through third party apps which can quickly add extra costs. In the event of a problem, support options can also feel restricted. You also have to factor in the monthly fees of the basic plans which some users may find high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LMRB

liz marie rodriguez bracho

Information Services, 1-10 employees

Less than a year

5.0
January 2023

has everything!

Pros

The setting up of an online store is quite easy! It's secure and gives you a full ecommerce solution for anyone wanting to launch an online business. There's also a wide selection of design templates to choose from so it's easier to match the site to a client's needs and the platform includes tools that help store owners customize their websites.

Cons

One drawback with the platform is the high starting cost and subscription pricing goes up depending on how many features you want to add to your site. On top of that, the cheaper plans come with fairly limited storage. If you want to add more content, you'll likely need to upgrade to a more expensive plan with additional storage. It also doesn't provide the same range of tools and functions that some other ecommerce platforms offer.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

AA

Anas Ansari

Information Technology and Services, 1-10 employees

More than a year

5.0
January 2023

fast launch for online selling

Pros

So quick to get everything deployed and live! You can list your products and start selling right away.

Cons

It can be pretty expensive for startups and the add-on subscriptions are also costly when you're just getting started.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10