Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AU

Andrei Ubartas

Apparel & Fashion, 1-10 employees

More than a year

5.0
December 2022

Includes essentials

Pros

Everything important for a modern online store is already included so you can work well with the core functions right away.

Cons

When editing SEO URL paths and the checkout, the possibilities are somewhat limited. On one hand this can be seen as a disadvantage but on the other hand this exact limitation also brings advantages in some cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Martina Giudici

Furniture, 1-10 employees

More than a year

4.0
December 2022

Good themes

Pros

The themes the platform provides are really useful for getting a basic e-commerce store up and running without any trouble and they make it possible to have a fully functional site from the start.

Cons

Using different apps to add features to the site feels a bit inconvenient especially for things like translating it into other languages. On top of that, not being able to customize the checkout is a very limiting drawback.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

TN

Tuan Nguyen

Wholesale, 11-50 employees

More than a year

5.0
November 2022

powerful store management

Pros

Running our online store with the platform has been very easy. It's simple to use and keeping track of orders and processing them doesn't take much effort. Adding new products is also really uncomplicated so no special skills are needed to keep the store updated. Whenever something comes up, their tech support team is available and helpful.

Cons

Issue is that the better looking themes can be a little expensive but in fairness, you do get what you pay for.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AT

Alimi Taofeek

Design, 1-10 employees

Less than 6 months

5.0
November 2022

reliable order management

Pros

Order management works really well and the platform is easy to use and integrate.

Cons

The trial period could be a bit longer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

5.0
November 2022

positive experience

Pros

The basic plan comes with very useful analytics tools that really help.

Cons

A lot of the explanations and several videos are only in English which makes things harder to understand for many people. On top of that, the site can be a bit slow at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LT

Luca Tonello

Marketing and Advertising, 11-50 employees

Less than a year

3.0
November 2022

easy to use

Pros

It's simple to use and very user friendly which makes it a solid choice for anyone looking to start selling online.

Cons

I've run into payment issues several times and I also didn't get the support I needed from the customer service team.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

IS

Ismael Silva

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0
November 2022

Has tons of integrations

Pros

It's quick to get going which is something I really appreciate. There are plenty of features included and it also connects with a lot of built in apps.

Cons

A lot of the templates, along with certain features, come at an additional cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AK

Adam Koffman

Marketing and Advertising, 1-10 employees

More than a year

4.0
November 2022

fast setup for small shops

Pros

Need a basic website or a small online store? the platform works really well for DIY users and beginner-level developers. It lets you get a site live pretty quickly and with very little trouble which is a big plus. For a lot of people who just want something functional up and running without a complicated process, that convenience is genuinely valuable.

Cons

Once you start wanting deeper functions or more advanced customization, the platform feels a bit underwhelming. It's a strong choice when the goal is speed and simplicity since you can launch something working in a short time. But if your requirements go beyond the basics, it tends to come up short.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Apparel & Fashion, 1-10 employees

More than a year

5.0
November 2022

cost saving!

Pros

Everything about it feels very easy. It's so user friendly that even at 48, I can use it without any trouble. I also really appreciate being able to save money by handling it myself and still keep everything maintained on my own.

Cons

There are a few ideas and suggestions I'd still like to see added although some of them might already exist in the reports section and I just may not be familiar enough with that area yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AJ

Ajit Jadhav

Computer Software, 51-100 employees

More than a year

4.0
November 2022

flexible integrations

Pros

Managing products orders and customers in the platform has been very easy. It also lets us create gift cards and the theme customization is simple enough for almost anyone to work with. Another big plus is how well it connects with third party apps and social platforms like Facebook and Instagram.

Cons

One limitation with the the platform Basic plan is inventory management by location. For example, if I have a product called "Banana," I can't set different prices for that same product across different locations.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AAL

alexandra ayala lopez

Design, 500+ employees

More than a year

5.0
November 2022

great store setup and SEO

Pros

Is an excellent platform for building an online store. You don't need advanced programming knowledge to get everything configured and the inventory manager feels accessible to use. On top of that, it's well optimized for SEO.

Cons

A setback is that while the platform lets you avoid coding thanks to its modules, most of those add-ons are paid and in some cases the prices can be quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GP

Goncalo Pinto

Consumer Services, 11-50 employees

More than a year

5.0
November 2022

social selling that really works!

Pros

Integration with social networks for product listings is a big plus and makes it much easier to showcase items across different channels.

Cons

The pricing could be more attractive and it would be even better if there were broader access and support for people who use barcode scanners.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

RA

rocio Astudillo

Textiles, 1-10 employees

More than a year

5.0
November 2022

allows data visibility

Pros

The platform feels very user friendly and one thing I really appreciate is being able to see the data clearly.

Cons

It lets you do pretty much everything but the downside is the ongoing subscription cost. We're paying a lot already and at this rate we'll eventually have to move to our own system because it may become unaffordable in a couple of years. Having to pay extra for so many things is frustrating and once they started charging for the POS too, it felt excessive. The pricing is extremely high and doesn't really feel worth it but since we had already been using it, we ended up staying with it even though we weren't happy about that.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ISC

Ibrahima Sory Camara

Internet, 1-10 employees

Less than a year

5.0
November 2022

daily sales and happy results

Pros

Seven months after launching my small store on the platform, it's still bringing in sales every single day and I'm genuinely really happy with how things are going.

Cons

The subscription cost feels a bit too high for small merchants like us who are just getting started.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EB

Efraín Baritto

Computer Software, 51-100 employees

More than a year

5.0
November 2022

Strong support

Pros

Running my store on the platform has been very easy. It keeps inventory management simple and even lets me review up to 90 days of history which is really useful for tracking stock changes. Their technical support is available 24/7 and they respond very quickly whenever help is needed. It also connects with many integrations, includes solid reports and analytics and has fraud protection systems in place. On top of that, it supports a wide range of payment methods and currencies and gives plenty of flexibility to customize an ecommerce site.

Cons

A downside is that many themes and customization templates come at an extra cost. Some features also require additional payment to unlock and the commissions are not among the lowest available on the market.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SP

Samangtha Pratt

Retail, 1-10 employees

More than a year

4.0
November 2022

ConsignCloud integration is great

Pros

I signed up for the platform mainly because it connects so well with ConsignCloud. Being able to add inventory in ConsignCloud and have it instantly pushed out to multiple platforms as well as my the platform website has been a big advantage. There are also plenty of free features available to connect and use.

Cons

One thing that has been really frustrating is the platform discontinuing the eBay app. It worked very well before and was a major part of how I ran my business. On top of that, the app integrations that are the most useful usually come with extra monthly charges. Shipping calculations are also limited to just one box size which makes things difficult since my products all vary in size.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

JR

Josue Rosario

Computer Software, 1-10 employees

Less than a year

5.0
November 2022

simple setup

Pros

Going around the plaform is easy and it doesn't require any technical background. Another thing I really appreciate is how well it connects with social media, plus adding third party apps to the website is very simple.

Cons

A few apps can still be hard to figure out if you don't have any knowledge of web development.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SL

simon large

Apparel & Fashion, 11-50 employees

More than a year

5.0
November 2022

Valuable tool

Pros

The website is very easy to use and it's simple to switch themes, add apps and bring in new features. The pricing also feels fair for what's included.

Cons

It would be better with more backend access for important SEO adjustments and having the option to customize the checkout would make it even more useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ND

Nathan Dussapin

Wholesale, 11-50 employees

Less than a year

5.0
November 2022

Great platform

Pros

Is a solid tool for handling orders and building online stores whether the business is B2B or B2C. It's simple to use and the software provides access to KPIs that help with basic analysis needed to support sales growth.

Cons

To be completely honest, I don't see many areas where the software really falls short. The only thing is that some features can feel a bit too basic so you only get a surface-level view. When you want to dig deeper into KPI analysis, you still need to connect it with another tool like QuanticFy.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

JY

Jess Young

Retail, 1-10 employees

More than a year

3.0
November 2022

simple setup, costly extras

Pros

Getting started and handling the basics is pretty easy. If you're new to e-commerce but still want a solid website, the platform is simple enough to set up on your own.

Cons

A few features are locked behind extra fees or a higher-tier plan. That can feel limiting when you're just starting out but still want a website that's ready to be optimized as your business grows.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4