Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

JAN

Julie Anne Nunez

Computer Hardware, 11-50 employees

More than a year

5.0
May 2022

credible platform for ecommerce growth

Pros

Getting started with it feels very approachable especially for anyone trying to build passive income through e commerce. The platform is simple to understand, the upfront cost is fairly low and it works really well for testing an MVP. Compared with other platforms, it also feels much more trustworthy when selling high-quality digital or physical products and that credibility can help lead to strong profits.

Cons

One issue I ran into with it is that setting up automatic backups is pretty difficult. The subscription is also a downside for me since the membership cost feels a bit expensive on my budget.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

ET

edward tansen

Business Supplies and Equipment, 1-10 employees

More than a year

5.0
May 2022

beginner friendly

Pros

The platform comes with a very complete set of features, it's simple to pick up and it works especially well for beginners.

Cons

I haven't run into any downsides.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SK

Sunny Kumar

Mechanical or Industrial Engineering, 1-10 employees

More than a year

5.0
May 2022

helpful order tracking alerts

Pros

One thing I really appreciate about this software is how it links with my email. Whenever I place an order, it automatically tracks it for me and always sends a delivery notification once it arrives which is really useful.

Cons

At this point, I haven't come across any downsides with this application.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

RK

Robert Kirui

Computer Software, 1-10 employees

Less than a year

5.0
May 2022

multichannel selling

Pros

Selling through multiple channels is one of the biggest advantages of the platform especially with support for Facebook, Instagram, eBay and Amazon. The app store is also really useful because it lets you add different tools and connect them to your site as needed. Getting started with the platform is easy and daily use feels simple enough to manage without much trouble. Their customer support has also been reliable. Another strong point is the range of apps and features available which makes it a solid option for growing a business over time.

Cons

A downside is that the platform is fairly expensive. Even though the platform is user friendly, there still isn't enough clear guidance on what every feature does which can be frustrating at times. Other than that transaction fees and the cost of extra apps can add up quickly making the monthly operating cost higher than expected.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

KP

Karen Penrod

Alternative Medicine, 1-10 employees

Less than a year

3.0
May 2022

state sales controls matter

Pros

Having the option to block product sales in certain states is really important and makes the platform more practical for my business.

Cons

The platform feels expensive and the credit card payment options don't offer many affordable choices.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

5

Functionality

5

AS

Abdellatif saadeddine

Computer Software, 1-10 employees

More than a year

5.0
May 2022

google visibility right away

Pros

Importing my client's products felt very easy and by the very next day a huge number of those items were already showing up on one of Google's most visible pages which honestly surprised me. Setup was very simple and the platform is easy to work with overall. I use it to run my client's online store.

Cons

Where should I even begin? There are only a handful of free website themes which is frustrating. Even while paying $30 a month, you still have to spend around $300 more to get a decent-looking theme. A lot of people, me included, assume there are tons of tutorials online but there really aren't enough. Many of the ones available were made for older versions so they don't match the current interface. Google's PageSpeed test also keeps rating it lower compared with other platforms like WordPress. On top of that, the lack of customer support is just not acceptable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

PE

Pius Erone

Internet, 1-10 employees

More than a year

5.0
May 2022

store launched in hours

Pros

It took less than 6 hours to get my store live with this platform. The setup is quick and easy and you can start selling almost right away. My favorite feature is the email marketing tool. It lets you send a very generous number of marketing emails to your list throughout your subscription, no matter which plan you're on. That really helps bring customers back to the store and gives you a strong advantage.

Cons

I don't have any major complaints about it. It stands out as the best eCommerce website builder available right now. And if something is missing from the built in features, you can usually cover it by connecting third party services through Zapier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AB

Amanda Blissit

Retail, 11-50 employees

More than a year

5.0
May 2022

endless customization and terrific support!

Pros

I can turn it into pretty much anything I want. The customization options feel endless and the support team has been great whenever I run into an issue. They're really good at pinpointing what's wrong, walking me through it and even suggesting third party apps when I need extra features or a more specific customization.

Cons

There's some initial difficulty and figuring everything out can feel overwhelming at times. Troubleshooting can also be pretty demanding since the issue might be coming from several different places so you have to remember to check every possible area.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

IU

ifeanyi uweh

Computer Software, 1-10 employees

Less than a year

5.0
May 2022

anyone can figure it out

Pros

Working with it feels very easy and it's simple enough for almost anyone to use when setting up an online business. One of the best parts is the app store since it offers tools for just about everything needed to run an ecommerce shop including product sourcing, email marketing and site design.

Cons

A downside is that automatic backups aren't included. If something gets deleted by mistake, there's no built-in way to undo it or recover those files. On top of that, many of the more useful apps come with extra charges which feels overpriced and setting things up properly can take some training.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

VT

Verónica Tapia

Cosmetics, 1-10 employees

More than a year

5.0
May 2022

Review of platform

Pros

It has pretty much everything needed to run an e-commerce business in one place. The platform is very simple to use even if you have no programming knowledge at all. The payment system also feels very secure which helps build customer trust and keeps buyers satisfied.

Cons

The mobile version is still quite basic and doesn't offer many options although it gets the job done. I also think some app integrations could use a bit more improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0
May 2022

perfect for small online stores

Pros

Running a small eCommerce website with it has been really easy even without any technical background. It lets you build a solid-looking website and handle orders, inventory, customer details and reports all in one place.

Cons

Honestly I don't have any real complaints. It's been very useful for helping small businesses get their products online and reach customers in more regions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Internet, 1-10 employees

More than a year

5.0
May 2022

powerful store builder

Pros

Has been the best platform I've used for building online stores. It's simple to work with, very dependable and has been highly profitable for my business.

Cons

The only downside is the extra cost which feels a bit too expensive to me. I think the pricing should be reconsidered.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

NK

Nicole Krieger

Food & Beverages, 1-10 employees

Less than 6 months

2.0
May 2022

constant 404s and glitches

Pros

If it actually worked the way it's supposed to, it seems like it could be really useful and make things simpler for me in more than one area.

Cons

I kept running into a 404 error page so there's clearly some kind of bug or glitch causing problems.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

2

A

Anonymous

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
May 2022

helpful for startups

Pros

Has made website creation and management much more approachable for non-technical business owners and startups.

Cons

I don't really have any downsides to mention. It has been very useful overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JV

Julia Vogel

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
May 2022

clear financial reports

Pros

Most of my platform use is centered around the financial side and the reporting has been exactly what we need. The reports are clear, easy to read and simple to work with.

Cons

Something I'd change is how reports are delivered by email instead of being available as an instant download.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer & Network Security, 51-100 employees

More than a year

4.0
May 2022

helpful support for online selling

Pros

It guides you through every stage of your project, from setting up your online business to building and managing your online store.

Cons

Like anything else, this software has both benefits and drawbacks and the biggest downside here is the price which feels quite high compared with other options that are free.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

RNN

Raoul Nana nkouamou

Supermarkets, 1-10 employees

More than a year

5.0
May 2022

simple setup

Pros

Launching my site with this software was very easy and I never had to learn any programming language to build my website. Another thing I really appreciated is being able to install several apps for free and try them out first to see whether they fit my needs or not.

Cons

An issue I run into quite often is that the customization area loads slowly even when my internet connection is working perfectly fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GS

George Smith

Entertainment, 11-50 employees

More than a year

5.0
May 2022

turning ideas into reality

Pros

Having a platform like this one really means a lot for someone like me. It gives people who are starting with nothing more than an idea the chance to turn that dream, as cliche as it may sound, into something real.

Cons

One thing that could be better is the template side of things. The pre-designed website layouts could offer a bit more complexity and flexibility.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Rachel Snavely

Retail, 1-10 employees

More than a year

5.0
May 2022

not difficult to figure out

Pros

Figuring it out was incredibly easy and learning how to use it took almost no time compared with so many other platforms out there.

Cons

I don't see any downsides. Up to this point everything has been perfect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AC

Anil Ceri

Marketing and Advertising, 101-500 employees

Less than a year

4.0
May 2022

helpful marketing and SEO boost

Pros

From a marketing standpoint, it's been very useful for managing products and handling SEO channels.

Cons

Before Yoast SEO was available, improving SEO and getting visibility on Google Search was quite difficult but the partnership between the two has helped a lot.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7