Assem Ahmed
Marketing and Advertising, 1-10 employees
Less than a year
“my thoughts”
Pros
It gives you plenty of control to manage and customize the store however you need so it can fit your business the way you want. One of the best things about it is how fast it runs and how well it can handle a very large number of products.
Cons
No issues to point out here for now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Tyler Mallo
Apparel & Fashion, 1-10 employees
Less than 6 months
“so impressive!”
Pros
One of the biggest advantages of this is the huge number of apps you can plug into your store. With those apps, you can handle both simple tasks and more advanced functions that other website management platforms often charge a lot more money for.
Cons
It works really well for basic needs but bigger businesses with more complicated requirements may end up needing custom features that the platform doesn't offer out of the box.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Marketing and Advertising, 1-10 employees
Less than 6 months
“powerful product indexing results”
Pros
Getting my client's products imported was incredibly easy and what really surprised me was seeing many of those items showing up on Google's first page by the very next day. The setup process was simple and the platform is very user friendly overall. I mainly use it to run my client's online store and it handles that job really well.
Cons
There's quite a bit that bothered me. First, the number of free website themes is very limited which is frustrating. Paying $30 a month and then still needing to spend around $300 for a decent-looking theme feels unreasonable. Another issue is the lack of up-to-date tutorials. A lot of people, me included, assume there are plenty online but many of the guides are based on the older version and no longer match the current interface. On top of that, Google's PageSpeed test consistently shows lower speed scores compared with other platforms like WordPress. And the biggest disappointment is the lack of customer support which I really don't think is acceptable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Joyce Ijie
Outsourcing/Offshoring, 500+ employees
Less than 6 months
“clean interface”
Pros
Compared with other ecommerce platforms I've used, this one feels the most easy. The interface is clean, the overall user experience is solid and everything is quick to learn and fast to use.
Cons
A drawback is that the payment charges and transaction fees are a bit higher than on some other e-commerce platforms.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Breanna Rivers
Health, Wellness and Fitness, 1-10 employees
More than a year
“customize easily”
Pros
It is one of the biggest platforms available for running an eCommerce store and it comes with hundreds of app integrations that let you customize the store to fit just about any need.
Cons
The flexibility of adding lots of apps is useful but the monthly fees and subscriptions can pile up fast and end up costing more each month than a WordPress website. Other than that apps can sometimes create problems and troubleshooting often turns into back-and-forth conversations between the app provider and their support.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Becky Willis
Food & Beverages, 1-10 employees
Less than 6 months
“unlimited digital product freedom”
Pros
Running my digital product store on this has been a really positive experience especially because it lets me sell digital items and add unlimited products without feeling boxed in.
Cons
The only downside at the moment is the delay when transferring a domain in since you have to wait around 20 days for the domain to fully go through.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Wilberforce Nsabiyumva
Internet, 51-100 employees
Less than a year
“revenue boost from day one”
Pros
Those 14 free trial days are a really nice way to get started with this as an online store. It helps with promoting products and making sales that can bring in a lot of revenue while spending very little or even nothing at all.
Cons
One downside is the Advanced plan at $299 which can be too expensive for some online sellers who want to grow their e-commerce business.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Michael Alejandrino
Marketing and Advertising, 1-10 employees
More than a year
“built for ecommerce success”
Pros
It is completely designed for ecommerce yet it's flexible enough to work for physical brick-and-mortar stores too which is exactly how we first used it for a client.
Cons
The support team is usually excellent but there are recurring questions and requests in the support forums that have gone unanswered for months and sometimes even years.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Health, Wellness and Fitness, 1-10 employees
Less than a year
“has everything you need!”
Pros
Everything we needed to run the business was built into a single platform and it all worked together smoothly.
Cons
A few features were tucked away in places that didn't feel very accessible at first but once I got familiar with the system, it stopped being much of a problem.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Cedric Murry
E-Learning, 51-100 employees
More than a year
“Reliable support”
Pros
Round the clock customer support has been one of the biggest benefits since there's always someone available whenever an issue comes up. The platform is very user friendly and doesn't take much effort to get set up.
Cons
One area that could definitely be better is the template selection. I'd also like to see the sales commission reduced a bit especially when you're selling products with smaller margins.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Judy Nyakweba
Financial Services, 51-100 employees
Less than a year
“Very satisfied”
Pros
We're completely satisfied with what it offers especially since it goes beyond expectations and provides reliable encryption. Getting started and rolling it out is very easy! It makes online selling and brand promotion much more convenient plus the inventory and order management tools are really helpful. On top of that it offers solid ecommerce support features and more.
Cons
I can't recall any problems we faced.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Ezekiel laryea
Computer Software, 11-50 employees
Less than 6 months
“flexible customization”
Pros
Being a developer, I appreciate that I can go beyond the drag and drop tools and make custom changes whenever I need something that is not built in. The integration options with other software are also a big plus and give the platform a lot more flexibility.
Cons
One thing that could be better is the pricing before getting started with the services. It is also limiting that you cannot host it on another platform if that is something you would prefer.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Rakib Hasan Khan
Computer Hardware, 500+ employees
More than a year
“beginner friendly”
Pros
Starting with it felt very easy thanks to the user friendly interface and the flexible guidance it provides which really helped as a beginner. Handling security settings and customizing information is also very manageable and convenient.
Cons
The disappointing part is that it works as a separate platform instead of being an add-on for existing websites. It would be better if, in the future, they offered add-ons that could be used on any site.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
yannick djeumeni deutou
Alternative Medicine, 1-10 employees
Less than 6 months
“useful sales and feedback tool”
Pros
Using it feels pretty easy and it also lets us see what other people think about our products through their reviews. On top of that, this application gives us a real opportunity to make money.
Cons
The weak SSL security is a real concern because it can allow third parties to access our data and create an opening for hackers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Howard Johnson
Business Supplies and Equipment, 51-100 employees
Less than a year
“simple product listing experience”
Pros
Adding products is very user friendly and it makes it easy to list all the important details and qualities of what you're selling.
Cons
The checkout setup could be more user friendly. I'd suggest making it simpler to configure and more flexible so customers can pay using whatever payment method is being accepted.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Alina Hernandez
Food & Beverages, 1-10 employees
More than a year
“sales visibility that helps a lot”
Pros
Being able to see all sales transactions and payments across every device is something I really appreciate. We started using this platform at work during the pandemic and it performed excellently for us. It's been a very useful option for a small business especially because the pricing is affordable.
Cons
The only downside is that payments don't show up until 15 days later.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jalayah Holcomb
Apparel & Fashion, 1-10 employees
Less than 6 months
“building my store felt amazing!”
Pros
Putting my store together has been such a fun experience! It's almost finished now and I really appreciate how much the platform helps keep every little detail organized. It feels like a personal project you get to fully own and there's something really satisfying about being able to say I designed and built it myself. Another thing I really enjoyed is that it has its own app store which makes it simple to add all kinds of tools and features to your site that you might not have even considered at first.
Cons
If I could change one thing, I'd add a better walkthrough for the platform that explains what each button and feature does. At the beginning, I had a bit of trouble figuring everything out and it started to feel overwhelming since I couldn't get the hang of it right away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jessica Noren
Professional Training & Coaching, 1-10 employees
Less than a year
“inventory and shipping made simple”
Pros
Listing products for sale feels very easy and having everything in one place to track shipments and quickly search inventory is something I really appreciate.
Cons
I honestly don't have any complaints about this software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lerato Peu
Accounting, 500+ employees
More than a year
“mobile friendly storefront”
Pros
The mobile friendly design is a big plus and the content customization options make it easier to shape the store the way I want. Navigation support is helpful and having free theme updates included adds real value. I also appreciate the free stock photos along with the built-in styles and color options which make the site look polished without needing much extra work.
Cons
There is a bit of difficulty at first so it can take some time to adjust. Once you get comfortable with the software though, it becomes easy to figure out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Business Supplies and Equipment, 500+ employees
More than a year
“secure shopping and order tracking”
Pros
Shopping through it feels more convenient because buying is simpler, it feels secure and keeping track of an order is easy.
Cons
One thing that should be changed is making the zip code field optional since not every country uses one.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9