Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AA

Assem Ahmed

Marketing and Advertising, 1-10 employees

Less than a year

5.0
May 2022

my thoughts

Pros

It gives you plenty of control to manage and customize the store however you need so it can fit your business the way you want. One of the best things about it is how fast it runs and how well it can handle a very large number of products.

Cons

No issues to point out here for now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TM

Tyler Mallo

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
May 2022

so impressive!

Pros

One of the biggest advantages of this is the huge number of apps you can plug into your store. With those apps, you can handle both simple tasks and more advanced functions that other website management platforms often charge a lot more money for.

Cons

It works really well for basic needs but bigger businesses with more complicated requirements may end up needing custom features that the platform doesn't offer out of the box.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
May 2022

powerful product indexing results

Pros

Getting my client's products imported was incredibly easy and what really surprised me was seeing many of those items showing up on Google's first page by the very next day. The setup process was simple and the platform is very user friendly overall. I mainly use it to run my client's online store and it handles that job really well.

Cons

There's quite a bit that bothered me. First, the number of free website themes is very limited which is frustrating. Paying $30 a month and then still needing to spend around $300 for a decent-looking theme feels unreasonable. Another issue is the lack of up-to-date tutorials. A lot of people, me included, assume there are plenty online but many of the guides are based on the older version and no longer match the current interface. On top of that, Google's PageSpeed test consistently shows lower speed scores compared with other platforms like WordPress. And the biggest disappointment is the lack of customer support which I really don't think is acceptable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JI

Joyce Ijie

Outsourcing/Offshoring, 500+ employees

Less than 6 months

5.0
May 2022

clean interface

Pros

Compared with other ecommerce platforms I've used, this one feels the most easy. The interface is clean, the overall user experience is solid and everything is quick to learn and fast to use.

Cons

A drawback is that the payment charges and transaction fees are a bit higher than on some other e-commerce platforms.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

BR

Breanna Rivers

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
May 2022

customize easily

Pros

It is one of the biggest platforms available for running an eCommerce store and it comes with hundreds of app integrations that let you customize the store to fit just about any need.

Cons

The flexibility of adding lots of apps is useful but the monthly fees and subscriptions can pile up fast and end up costing more each month than a WordPress website. Other than that apps can sometimes create problems and troubleshooting often turns into back-and-forth conversations between the app provider and their support.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

BW

Becky Willis

Food & Beverages, 1-10 employees

Less than 6 months

5.0
May 2022

unlimited digital product freedom

Pros

Running my digital product store on this has been a really positive experience especially because it lets me sell digital items and add unlimited products without feeling boxed in.

Cons

The only downside at the moment is the delay when transferring a domain in since you have to wait around 20 days for the domain to fully go through.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

WN

Wilberforce Nsabiyumva

Internet, 51-100 employees

Less than a year

4.0
May 2022

revenue boost from day one

Pros

Those 14 free trial days are a really nice way to get started with this as an online store. It helps with promoting products and making sales that can bring in a lot of revenue while spending very little or even nothing at all.

Cons

One downside is the Advanced plan at $299 which can be too expensive for some online sellers who want to grow their e-commerce business.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

MA

Michael Alejandrino

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2022

built for ecommerce success

Pros

It is completely designed for ecommerce yet it's flexible enough to work for physical brick-and-mortar stores too which is exactly how we first used it for a client.

Cons

The support team is usually excellent but there are recurring questions and requests in the support forums that have gone unanswered for months and sometimes even years.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
May 2022

has everything you need!

Pros

Everything we needed to run the business was built into a single platform and it all worked together smoothly.

Cons

A few features were tucked away in places that didn't feel very accessible at first but once I got familiar with the system, it stopped being much of a problem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CM

Cedric Murry

E-Learning, 51-100 employees

More than a year

5.0
May 2022

Reliable support

Pros

Round the clock customer support has been one of the biggest benefits since there's always someone available whenever an issue comes up. The platform is very user friendly and doesn't take much effort to get set up.

Cons

One area that could definitely be better is the template selection. I'd also like to see the sales commission reduced a bit especially when you're selling products with smaller margins.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JN

Judy Nyakweba

Financial Services, 51-100 employees

Less than a year

5.0
May 2022

Very satisfied

Pros

We're completely satisfied with what it offers especially since it goes beyond expectations and provides reliable encryption. Getting started and rolling it out is very easy! It makes online selling and brand promotion much more convenient plus the inventory and order management tools are really helpful. On top of that it offers solid ecommerce support features and more.

Cons

I can't recall any problems we faced.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

EL

Ezekiel laryea

Computer Software, 11-50 employees

Less than 6 months

5.0
May 2022

flexible customization

Pros

Being a developer, I appreciate that I can go beyond the drag and drop tools and make custom changes whenever I need something that is not built in. The integration options with other software are also a big plus and give the platform a lot more flexibility.

Cons

One thing that could be better is the pricing before getting started with the services. It is also limiting that you cannot host it on another platform if that is something you would prefer.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

RHK

Rakib Hasan Khan

Computer Hardware, 500+ employees

More than a year

5.0
May 2022

beginner friendly

Pros

Starting with it felt very easy thanks to the user friendly interface and the flexible guidance it provides which really helped as a beginner. Handling security settings and customizing information is also very manageable and convenient.

Cons

The disappointing part is that it works as a separate platform instead of being an add-on for existing websites. It would be better if, in the future, they offered add-ons that could be used on any site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

YDD

yannick djeumeni deutou

Alternative Medicine, 1-10 employees

Less than 6 months

4.0
May 2022

useful sales and feedback tool

Pros

Using it feels pretty easy and it also lets us see what other people think about our products through their reviews. On top of that, this application gives us a real opportunity to make money.

Cons

The weak SSL security is a real concern because it can allow third parties to access our data and create an opening for hackers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

HJ

Howard Johnson

Business Supplies and Equipment, 51-100 employees

Less than a year

4.0
May 2022

simple product listing experience

Pros

Adding products is very user friendly and it makes it easy to list all the important details and qualities of what you're selling.

Cons

The checkout setup could be more user friendly. I'd suggest making it simpler to configure and more flexible so customers can pay using whatever payment method is being accepted.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

AH

Alina Hernandez

Food & Beverages, 1-10 employees

More than a year

4.0
May 2022

sales visibility that helps a lot

Pros

Being able to see all sales transactions and payments across every device is something I really appreciate. We started using this platform at work during the pandemic and it performed excellently for us. It's been a very useful option for a small business especially because the pricing is affordable.

Cons

The only downside is that payments don't show up until 15 days later.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

JH

Jalayah Holcomb

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
May 2022

building my store felt amazing!

Pros

Putting my store together has been such a fun experience! It's almost finished now and I really appreciate how much the platform helps keep every little detail organized. It feels like a personal project you get to fully own and there's something really satisfying about being able to say I designed and built it myself. Another thing I really enjoyed is that it has its own app store which makes it simple to add all kinds of tools and features to your site that you might not have even considered at first.

Cons

If I could change one thing, I'd add a better walkthrough for the platform that explains what each button and feature does. At the beginning, I had a bit of trouble figuring everything out and it started to feel overwhelming since I couldn't get the hang of it right away.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JN

Jessica Noren

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
May 2022

inventory and shipping made simple

Pros

Listing products for sale feels very easy and having everything in one place to track shipments and quickly search inventory is something I really appreciate.

Cons

I honestly don't have any complaints about this software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LP

Lerato Peu

Accounting, 500+ employees

More than a year

5.0
May 2022

mobile friendly storefront

Pros

The mobile friendly design is a big plus and the content customization options make it easier to shape the store the way I want. Navigation support is helpful and having free theme updates included adds real value. I also appreciate the free stock photos along with the built-in styles and color options which make the site look polished without needing much extra work.

Cons

There is a bit of difficulty at first so it can take some time to adjust. Once you get comfortable with the software though, it becomes easy to figure out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Business Supplies and Equipment, 500+ employees

More than a year

5.0
May 2022

secure shopping and order tracking

Pros

Shopping through it feels more convenient because buying is simpler, it feels secure and keeping track of an order is easy.

Cons

One thing that should be changed is making the zip code field optional since not every country uses one.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9