Monika Saleeb
Design, 101-500 employees
Less than a year
“powerful plugins”
Pros
There's a lot of flexibility in it and the huge plugin selection means you can usually find an app for just about anything you need. It gives you plenty of options to customize the store the way you want.
Cons
Getting the hang of it can take a bit of time and shipping customization is one of the trickier parts. It also feels pretty limited unless you're on a paid plan.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Briana Fraser
Medical Practice, 11-50 employees
More than a year
“flexible storefront creativity”
Pros
Using this has been really convenient and it still gives business owners plenty of flexibility to get creative while building their own website.
Cons
There are a few fees tied to the software depending on what a business needs but the benefits and features easily make up for those small extra costs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Swarnabh Sarmah
Civil Engineering, 1-10 employees
More than a year
“simple setup”
Pros
Working with this has been a really positive experience because the platform is very simple to work with. It's easy to use and getting started doesn't take much effort. There are plenty of themes available and users can adjust them to fit their specific needs. Another big plus is the customer support which has been excellent. It also includes SEO and marketing tools which makes promoting a store much more convenient.
Cons
Even though the themes can be customized, the flexibility is still somewhat limited in certain areas. It also isn't a free platform since it requires a monthly subscription and some of the themes come at an extra cost so you have to pay separately for those.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Harjeet Kaur Jolly
Human Resources, 51-100 employees
Less than 6 months
“has the latest essentials!”
Pros
It feels very user friendly and comes packed with all the latest essentials needed to run an e commerce website. That's easily the best thing about using the platform.
Cons
There really isn't anything to complain about since it keeps getting regular upgrades and updates.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Abdelaker Souilmi
Accounting, 1-10 employees
Less than a year
“user friendly and worth it”
Pros
Right from the start I really appreciated the overall concept and how simple it is to use which makes it a very good piece of software for me.
Cons
My biggest frustration is having to pay upfront to get started. It would be much better if there were an option for people who don't have money at the beginning and could pay later once they start making some revenue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jamila Bell
Writing and Editing, 1-10 employees
Less than a year
“My recommendation!”
Pros
Running my online boutique selling travel accessories, one thing that really stood out was how accessible their support is. Anytime I needed help, day or night, I could get assistance 24/7 which has been incredible. Whenever I ran into questions or had trouble while setting up my store, help was always just a phone call away. I'd absolutely recommend it to anyone who's just getting started with an online shop!
Cons
Honestly I can't think of a single downside. There wasn't anything I disliked or would count as a con.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Rebecca SmithSoriano
Online Media, 1-10 employees
Less than 6 months
“must have”
Pros
Working with it feels very easy and it gives you a real opportunity to earn money without much trouble.
Cons
It can take a while before the income starts coming in but in the end it feels worth the effort.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nina Shah
Fine Art, 1-10 employees
More than a year
“powerful store tools”
Pros
Running daily tasks on it feels very easy, from operations and product management to marketing integrations and keeping customers happy. The customer service is excellent as well. I absolutely love it! It is a great platform to use!
Cons
Pricing can feel high when you're a startup and still trying to get going. Other than that, I really didn't run into any problems at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Management Consulting, 500+ employees
More than a year
“strong community, outdated setup”
Pros
Being one of the most widely used website builders, it has a really strong online community which makes troubleshooting and debugging a lot more manageable. It also offers a large selection of third party plugins so there's plenty of room to extend what your site can do.
Cons
Using it hasn't felt very user friendly compared with other website builders. The setup where each account is tied to a single website also doesn't make much sense to me. Because of that, I'd honestly suggest looking into other options before committing.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Lwandile Rozani
Information Technology and Services, 1-10 employees
More than a year
“fast setup”
Pros
Setting up a store and running it on the platform is quick and easy especially with the built-in subdomain option. Even without much experience, it's simple to begin thanks to their crash courses that walk you through launching different kinds of businesses. There are thousands of helpful extensions available to improve your online store which makes it much easier to build something more distinctive and enhance the customer experience. Tracking how funds are used and what's available is also built in as an optional feature. Adding products organizing them by category and using tags is very simple and integrating print on demand services is just as without any trouble.
Cons
Everything works well as long as your orders are being placed through AliExpress. But if you decide to move over to Alibaba, expect to put in extra work if your goal is to improve your profit margins.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gbola Oloko
Financial Services, 500+ employees
Less than a year
“safe and reliable marketplace”
Pros
Works really well for us because it feels secure, it's simple to use and it has been a dependable platform for running our business operations.
Cons
One downside with it is that some of the add-on apps can be quite expensive.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Kassah Khaled
Leisure, Travel & Tourism, 1-10 employees
More than a year
“smart selling with huge upside”
Pros
With the right strategy, this platform can generate serious money in a very short time. The key is using it intelligently and making smart moves.
Cons
it feels pretty much perfect to me--I can't imagine anyone who wants to make money having a problem with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Amos Cheloti
Higher Education, 11-50 employees
Free Trial
“effective integrations”
Pros
It has a very user friendly design and it does an excellent job integrating with other programs across the organization.
Cons
One thing it's missing is a two-factor authentication option during login.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Jhon Jaiver Supelano Rojas
Internet, 1-10 employees
Less than a year
“little effort needed”
Pros
Launching an online store and running it takes very little effort and the whole setup can be done in just a few steps. Its payment integration is among the most complete available worldwide and the range of features they provide is hard to find on any other platform.
Cons
Limitations depend on the plan you choose so it is not an unlimited solution and the commission fees can end up being quite high.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Rodrigo L Silva
Marketing and Advertising, 1-10 employees
More than a year
“fast setup for online selling”
Pros
Starting off with it is very easy and it lets you build an online store quickly without much trouble.
Cons
The embedded product template is pretty limited when it comes to appearance changes so it can be harder to make your store look distinct from competitors.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Christina Schwartzman
Recreational Facilities and Services, 11-50 employees
More than a year
“love launching our online store”
Pros
Was very easy and user friendly to use. During the pandemic, we were able to launch an online store to help cover our staff's wages while our attraction was closed and it made a real difference for us. We've been really happy with it.
Cons
At times, when I have a very specific question, it's hard to find the right support for that exact issue. I do wish it were simpler to chat with someone directly since I'm not always very tech savvy and can struggle a bit with the platform.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Information Technology and Services, 500+ employees
Free Trial
“easy to work with”
Pros
It is quick and pretty easy to work with. It comes with a solid range of built-in connectors and payment options which makes the initial setup much simpler. The templates are user friendly and customization is easy to put together so even someone with little experience can launch an ecommerce site and make it feel personalized. The pricing is fair overall and the platform scales really well as your business grows.
Cons
One thing missing in it is any way to collect NPS directly within the application. The premium plans are also very expensive and promotions can get costly too. On top of that, the options for integrating promotions are very limited.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Michael Skoglund
Media Production, 1-10 employees
Less than 6 months
“Good experience!”
Pros
Having an online store up and running with it was a fast process because it comes with all the tools needed to build a shop without much trouble. I put together a store for my client's small business in a short amount of time using one of the available templates. It was also fairly simple to tweak the template settings so the site matched the look she wanted. Since the platform is easy to use, I was able to show my client how to add products and categories, manage orders and shipments and keep the site content updated without needing much training.
Cons
A limitation I noticed was the amount of design freedom inside the template. From a customization perspective, it felt a bit restrictive compared with some other website builders I've worked with before. We picked this option mainly because it was efficient and simple for my client to handle and in that respect it worked well for what she needed.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Richard Brefo
Cosmetics, 1-10 employees
Less than a year
“accessible themes for every season”
Pros
Using this platform feels very accessible and the ready-made templates make it simple to switch themes around so the store matches the current month or season.
Cons
Honestly there's very little to complain about with the platform.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Saksham Garg
Marketing and Advertising, 51-100 employees
More than a year
“reliable platform”
Pros
It has become our go to platform for handling everything related to ecommerce in one place. Getting started was quick and the setup process was very easy. It's also secure and dependable which gives us peace of mind. On top of that, it handles server maintenance for us and helps support our website's SEO.
Cons
An area that could be better is exporting blog posts since it's not the most simple process on the platform. The theme customization options could also use some improvement.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10