Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MS

Monika Saleeb

Design, 101-500 employees

Less than a year

5.0
April 2022

powerful plugins

Pros

There's a lot of flexibility in it and the huge plugin selection means you can usually find an app for just about anything you need. It gives you plenty of options to customize the store the way you want.

Cons

Getting the hang of it can take a bit of time and shipping customization is one of the trickier parts. It also feels pretty limited unless you're on a paid plan.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BF

Briana Fraser

Medical Practice, 11-50 employees

More than a year

5.0
April 2022

flexible storefront creativity

Pros

Using this has been really convenient and it still gives business owners plenty of flexibility to get creative while building their own website.

Cons

There are a few fees tied to the software depending on what a business needs but the benefits and features easily make up for those small extra costs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SS

Swarnabh Sarmah

Civil Engineering, 1-10 employees

More than a year

5.0
April 2022

simple setup

Pros

Working with this has been a really positive experience because the platform is very simple to work with. It's easy to use and getting started doesn't take much effort. There are plenty of themes available and users can adjust them to fit their specific needs. Another big plus is the customer support which has been excellent. It also includes SEO and marketing tools which makes promoting a store much more convenient.

Cons

Even though the themes can be customized, the flexibility is still somewhat limited in certain areas. It also isn't a free platform since it requires a monthly subscription and some of the themes come at an extra cost so you have to pay separately for those.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

HKJ

Harjeet Kaur Jolly

Human Resources, 51-100 employees

Less than 6 months

4.0
April 2022

has the latest essentials!

Pros

It feels very user friendly and comes packed with all the latest essentials needed to run an e commerce website. That's easily the best thing about using the platform.

Cons

There really isn't anything to complain about since it keeps getting regular upgrades and updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

AS

Abdelaker Souilmi

Accounting, 1-10 employees

Less than a year

5.0
April 2022

user friendly and worth it

Pros

Right from the start I really appreciated the overall concept and how simple it is to use which makes it a very good piece of software for me.

Cons

My biggest frustration is having to pay upfront to get started. It would be much better if there were an option for people who don't have money at the beginning and could pay later once they start making some revenue.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JB

Jamila Bell

Writing and Editing, 1-10 employees

Less than a year

5.0
April 2022

My recommendation!

Pros

Running my online boutique selling travel accessories, one thing that really stood out was how accessible their support is. Anytime I needed help, day or night, I could get assistance 24/7 which has been incredible. Whenever I ran into questions or had trouble while setting up my store, help was always just a phone call away. I'd absolutely recommend it to anyone who's just getting started with an online shop!

Cons

Honestly I can't think of a single downside. There wasn't anything I disliked or would count as a con.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RS

Rebecca SmithSoriano

Online Media, 1-10 employees

Less than 6 months

5.0
April 2022

must have

Pros

Working with it feels very easy and it gives you a real opportunity to earn money without much trouble.

Cons

It can take a while before the income starts coming in but in the end it feels worth the effort.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NS

Nina Shah

Fine Art, 1-10 employees

More than a year

5.0
April 2022

powerful store tools

Pros

Running daily tasks on it feels very easy, from operations and product management to marketing integrations and keeping customers happy. The customer service is excellent as well. I absolutely love it! It is a great platform to use!

Cons

Pricing can feel high when you're a startup and still trying to get going. Other than that, I really didn't run into any problems at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Management Consulting, 500+ employees

More than a year

3.0
April 2022

strong community, outdated setup

Pros

Being one of the most widely used website builders, it has a really strong online community which makes troubleshooting and debugging a lot more manageable. It also offers a large selection of third party plugins so there's plenty of room to extend what your site can do.

Cons

Using it hasn't felt very user friendly compared with other website builders. The setup where each account is tied to a single website also doesn't make much sense to me. Because of that, I'd honestly suggest looking into other options before committing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

LR

Lwandile Rozani

Information Technology and Services, 1-10 employees

More than a year

5.0
April 2022

fast setup

Pros

Setting up a store and running it on the platform is quick and easy especially with the built-in subdomain option. Even without much experience, it's simple to begin thanks to their crash courses that walk you through launching different kinds of businesses. There are thousands of helpful extensions available to improve your online store which makes it much easier to build something more distinctive and enhance the customer experience. Tracking how funds are used and what's available is also built in as an optional feature. Adding products organizing them by category and using tags is very simple and integrating print on demand services is just as without any trouble.

Cons

Everything works well as long as your orders are being placed through AliExpress. But if you decide to move over to Alibaba, expect to put in extra work if your goal is to improve your profit margins.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GO

Gbola Oloko

Financial Services, 500+ employees

Less than a year

5.0
April 2022

safe and reliable marketplace

Pros

Works really well for us because it feels secure, it's simple to use and it has been a dependable platform for running our business operations.

Cons

One downside with it is that some of the add-on apps can be quite expensive.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

KK

Kassah Khaled

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0
April 2022

smart selling with huge upside

Pros

With the right strategy, this platform can generate serious money in a very short time. The key is using it intelligently and making smart moves.

Cons

it feels pretty much perfect to me--I can't imagine anyone who wants to make money having a problem with it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AC

Amos Cheloti

Higher Education, 11-50 employees

Free Trial

4.0
April 2022

effective integrations

Pros

It has a very user friendly design and it does an excellent job integrating with other programs across the organization.

Cons

One thing it's missing is a two-factor authentication option during login.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

JJSR

Jhon Jaiver Supelano Rojas

Internet, 1-10 employees

Less than a year

5.0
April 2022

little effort needed

Pros

Launching an online store and running it takes very little effort and the whole setup can be done in just a few steps. Its payment integration is among the most complete available worldwide and the range of features they provide is hard to find on any other platform.

Cons

Limitations depend on the plan you choose so it is not an unlimited solution and the commission fees can end up being quite high.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

RLS

Rodrigo L Silva

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2022

fast setup for online selling

Pros

Starting off with it is very easy and it lets you build an online store quickly without much trouble.

Cons

The embedded product template is pretty limited when it comes to appearance changes so it can be harder to make your store look distinct from competitors.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CS

Christina Schwartzman

Recreational Facilities and Services, 11-50 employees

More than a year

5.0
April 2022

love launching our online store

Pros

Was very easy and user friendly to use. During the pandemic, we were able to launch an online store to help cover our staff's wages while our attraction was closed and it made a real difference for us. We've been really happy with it.

Cons

At times, when I have a very specific question, it's hard to find the right support for that exact issue. I do wish it were simpler to chat with someone directly since I'm not always very tech savvy and can struggle a bit with the platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Information Technology and Services, 500+ employees

Free Trial

4.0
April 2022

easy to work with

Pros

It is quick and pretty easy to work with. It comes with a solid range of built-in connectors and payment options which makes the initial setup much simpler. The templates are user friendly and customization is easy to put together so even someone with little experience can launch an ecommerce site and make it feel personalized. The pricing is fair overall and the platform scales really well as your business grows.

Cons

One thing missing in it is any way to collect NPS directly within the application. The premium plans are also very expensive and promotions can get costly too. On top of that, the options for integrating promotions are very limited.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

7

MS

Michael Skoglund

Media Production, 1-10 employees

Less than 6 months

4.0
April 2022

Good experience!

Pros

Having an online store up and running with it was a fast process because it comes with all the tools needed to build a shop without much trouble. I put together a store for my client's small business in a short amount of time using one of the available templates. It was also fairly simple to tweak the template settings so the site matched the look she wanted. Since the platform is easy to use, I was able to show my client how to add products and categories, manage orders and shipments and keep the site content updated without needing much training.

Cons

A limitation I noticed was the amount of design freedom inside the template. From a customization perspective, it felt a bit restrictive compared with some other website builders I've worked with before. We picked this option mainly because it was efficient and simple for my client to handle and in that respect it worked well for what she needed.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

6

RB

Richard Brefo

Cosmetics, 1-10 employees

Less than a year

5.0
April 2022

accessible themes for every season

Pros

Using this platform feels very accessible and the ready-made templates make it simple to switch themes around so the store matches the current month or season.

Cons

Honestly there's very little to complain about with the platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SG

Saksham Garg

Marketing and Advertising, 51-100 employees

More than a year

5.0
March 2022

reliable platform

Pros

It has become our go to platform for handling everything related to ecommerce in one place. Getting started was quick and the setup process was very easy. It's also secure and dependable which gives us peace of mind. On top of that, it handles server maintenance for us and helps support our website's SEO.

Cons

An area that could be better is exporting blog posts since it's not the most simple process on the platform. The theme customization options could also use some improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10