Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Retail, 1-10 employees

More than a year

4.0
March 2022

quick store launch

Pros

Even with very little website building experience, it's possible to get an online store up and running fast because the platform is easy and beginner friendly for starting a business.

Cons

One issue with it is that the price of add-ons can stack up over time which can make it a bit more expensive than some competing platforms.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

AMS

Astridah M sheppard

Apparel & Fashion, 1-10 employees

Less than a year

5.0
March 2022

great tools for every store

Pros

Running a business on this solution has been a really positive experience because it already comes with the built-in apps you need so there's no pressure to create those internal tools yourself. That saves a lot of time and makes things much more manageable for any business. It's also very beginner friendly which makes it a solid choice for newcomers and the platform offers really useful functions to work with.

Cons

I haven't run into any issues with the platform at all.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AM

Arijeet Mitra

Music, 1-10 employees

More than a year

1.0
March 2022

messy setup and confusing flow

Pros

One thing it does well is handling refunds and getting money back is fairly easy.

Cons

This app just doesn't work for me. It feels cluttered and difficult to figure out and even the registration process that should be simple ends up being unnecessarily complicated.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

SB

Sergio Barboza

Airlines/Aviation, 500+ employees

More than a year

4.0
March 2022

Good start for online stores

Pros

Using it is pretty easy and the platform makes a strong first impression visually. Once you spend more time in the ecommerce space though, it becomes clear that it is missing some things especially around deeper customization and the checkout experience.

Cons

A few plugin integrations can be tricky to set up and certain customizations are also harder to implement than they should be.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

KA

Kapil Agarwal

Apparel & Fashion, 51-100 employees

More than a year

4.0
March 2022

So many useful features!

Pros

Something I really appreciate about it is the drag and drop builder and how many useful features are available right at your fingertips. The server performance is also solid. Compared with stores built on PHP, I feel the stores here tend to convert much better.

Cons

Order and return management are pretty weak. It's difficult to track the full order status in one place.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

KMD

Kathlene May Dominguez

Marketing and Advertising, 500+ employees

More than a year

5.0
March 2022

Organized inventory

Pros

Starting off with this software feels very easy even for beginners and it really helps you stay productive while working. It also comes with plenty of features that make it simple to organize products and manage inventory efficiently.

Cons

I genuinely enjoy using it and honestly don't have any real complaints about it. The navigation is clear and it's simple to move through the store and keep everything organized.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ANTB

Alessandra Nicoll Torres Baldeón

Food & Beverages, 1-10 employees

Less than a year

4.0
March 2022

Secure selling

Pros

Having an online store up and running with it is one of its biggest strengths. The platform is fast, simple to figure out and lets you build and update your ecommerce site very quickly with the tools it provides. It walks you through the setup step by step which helps a lot when configuring everything properly and one of the best parts is that no coding is needed since it works as a cloud hosted system. Its integration with your devices and business operations is also very useful. On top of that your information and all the data you add stay protected by a security system comparable to the kind used for bank electronic transfers.

Cons

An area that could be better is that some features are not included by default. Certain functions require extra payment so you may end up paying for specific modules or even to unlock some capabilities within the platform.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Consumer Goods, 1-10 employees

More than a year

3.0
March 2022

costly unless sales are high

Pros

Getting started with it is quick and the platform is easy to use. It also has a massive ecosystem of apps and plugins available.

Cons

The pricing is extremely high. On top of that, many of the apps and plugins in its ecosystem add expensive subscription fees so I wouldn't recommend it unless your store is already doing six-figure sales each year.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

6

Functionality

5

AS

Alfredo santos

Wholesale, 101-500 employees

More than a year

4.0
March 2022

fast launch

Pros

It is an out of the box ecommerce platform that lets you get a store live in under 10 minutes. Still that alone doesn't answer everything. If you know your way around templates and have a clear idea of what you want, it's very simple to build a solid shopping experience with a polished-looking storefront. The whole setup including payments, is quick, easy and updates happen in real time.

Cons

Issue is that I wouldn't call this an inexpensive platform especially if you're based outside the European Union or North America. There are several cost layers to consider: the monthly subscription fee upfront, plus a small percentage taken from each sale. It's a great business model for the platform but much less appealing for smaller sellers. Also with so many stores using thisnow, a lot of them end up looking very similar. Finding one with a truly distinctive feel is difficult. And if you want to make changes beyond what the editor allows, you'll usually need help from an experienced developer.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

7

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0
March 2022

Efficient store tools

Pros

From the new options to the huge app store and built in integrations, the platform covers a lot! SEO features order tracking, analytics and partner or agency access all add real value and honestly the list of advantages goes on and on.

Cons

The weaker point is that the lower-priced monthly plans come with more limited analytics and tracking and the separation between the online store and POS could be handled better.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

MO

Marisa Ozturk

Human Resources, 1-10 employees

Less than 6 months

5.0
March 2022

connects well with social media

Pros

A big advantage of this software is how well it connects with social media especially Instagram. It has a strong impact when it comes to reaching customers and promoting products effectively.

Cons

Cost is fairly high compared with other providers although the backend system is solid and works well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JO

Jenny Olson

Apparel & Fashion, 1-10 employees

More than a year

5.0
March 2022

perfect for non tech sellers!

Pros

Running a business feels much more manageable this platform especially if you're not very tech-savvy. They really simplify the work for store owners and make the whole process approachable even when technology isn't your strong point.

Cons

The only frustration I had was that the connection with other marketplaces never really worked properly for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JEMA

jan elexis mari aguilar

Import and Export, 500+ employees

More than a year

5.0
March 2022

user friendly tools for online selling

Pros

Managing an ecommerce business with this feels very easy and it really helps take the business to the next level. The platform is user friendly especially since it keeps track of your products for you so there's no need to count inventory manually. It also makes the delivery side much less stressful.

Cons

A drawback is that if you choose products that are not strong sellers, the ongoing monthly subscription can become a problem. It's important to pick better-performing items to avoid paying continuously for products that don't sell.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MM

Mattia Marzo

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2022

powerful customization

Pros

The UX and UI are excellent and the level of customization feels incredibly complete. It covers everything needed to deliver strong performance across design, store management and sales.

Cons

Even after using it for years, I still haven't come across any real downside worth mentioning.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 51-100 employees

More than a year

5.0
March 2022

feature-rich platform

Pros

Every module is packed with well-designed features that clearly support ecommerce transactions really well.

Cons

It would be even better if there were a little more documentation available for developers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JQ

Johann Quessada

Individual & Family Services, 51-100 employees

More than a year

4.0
March 2022

useful integrations

Pros

It has improved a lot over time. It's easy to use regardless of how comfortable you are with technology and the menus feel accessible with a user friendly interface. They also keep rolling out new tools regularly, plus there's a strong range of third-party integrations available.

Cons

The HTML editor can be awkward to work with and some of the code it produces doesn't really make much sense. I'd also like to see more detailed options for managing the product catalog, discounts and special offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MW

Maya White

Retail, 51-100 employees

More than a year

5.0
March 2022

reliable support

Pros

Working with this software was very easy and using it day to day has been simple as well. It's also reassuring that customer service is consistently available whenever help is needed.

Cons

I honestly haven't run into any issues with this software. I've used it across multiple businesses and it has worked smoothly for me the whole time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ML

Mitchell Lawrence

Marketing and Advertising, 51-100 employees

More than a year

5.0
March 2022

beginner friendly

Pros

One thing it really does well is theme customization for beginners. The interface feels accessible so store owners can put together custom themes without much trouble.

Cons

It would be better if the platform offered more free theme choices. It should also do a better job of showing users which apps can help improve ROI and having built in automation would make the platform even stronger.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Food & Beverages, 1-10 employees

More than a year

5.0
March 2022

Quick to get used to

Pros

Starting out with the platform is quick and the low upfront cost makes it a strong option for testing an MVP. The integrations are solid and it works especially well for small to medium sized businesses.

Cons

Things get more complex when you already have an ERP in place even though the platforms flexibility is definitely a plus. It really depends on the features you need. For example, if your products require more advanced configuration or built in product options, you'll probably need extra apps to connect everything to tis and those can still feel limiting. Their pyaments option is also on the expensive side.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

GR

Gabriella Reginato

Design, 1-10 employees

Less than 6 months

4.0
March 2022

clean interface

Pros

Feels like a very approachable solution because the interface is clean, easy and quick to understand especially if you're new to building websites. It lets you turn ideas into something real almost immediately. Thanks to the modular setup, you can have a store up and running in just minutes. The payment system can be configured right away and apps for analytics, marketing and design can be added without much delay. For ecommerce beginners with limited web design experience, it's a fast way to build a solid foundation and seeing visible progress early on gives you the motivation to keep going. Anyone who prefers a practical, Pareto-style approach and wants to move from idea to launch quickly will probably enjoy using it.

Cons

The downside of its simplicity and widespread popularity is that your store can easily end up looking like many others. The overall structure and core layouts tend to be very similar so standing out often requires code-level customization. That can feel overwhelming for newcomers especially when something more unique is needed which may mean relying on paid tools or bringing in an experienced developer. Integration was also a challenge in my case. While it does offer some strong built in integrations, certain setups seem to demand more advanced technical skills or the help of a seasoned programmer.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7