Anonymous
Information Technology and Services, 500+ employees
More than a year
“cusomization is impressive”
Pros
Building a store with the drag and drop setup is easy and the level of customization is really impressive. Order management is also handled very well and overall the platform feels very user friendly and simple to work with.
Cons
Its app could still be improved especially when it comes to fixing some system-related issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
More than a year
“professional store from day one!”
Pros
It has easily become my favorite platform. Getting everything set up is incredibly easy and it lets you launch a professional-looking store right from day one. It feels very ready to use out of the box and honestly, I'm not sure there's anything else that combines this level of simplicity and reliability so well.
Cons
The only thing I'd want is access to some of the Plus features but the plus version is priced too high for a small business owner and the required one year contract makes it even harder to justify.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Internet, 1-10 employees
Less than a year
“powerful plugins”
Pros
The wide selection of extra features and plugins makes the store templates really strong and it lets me improve the shopper journey without much effort.
Cons
At times, the app store and marketplace can be a bit confusing to figure out.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Joseph Malanga
Accounting, 1-10 employees
Less than a year
“order and payment tracking is excellent!”
Pros
Keeping tabs on orders and payments is very easy which makes day-to-day management much more convenient.
Cons
An issue is that access is restricted if you're not a U.S. citizen.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
LaShonda Raines
Retail, 1-10 employees
More than a year
“Easy to setup”
Pros
Starting off was easy and it's simple to switch templates around and add new products whenever needed.
Cons
The Pro plan feels a little overpriced so I ended up staying with the basic plan instead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jeremy Rubin
Computer Hardware, 1-10 employees
More than a year
“powerful ecommerce integration”
Pros
Setting up customer accounts is easy and the dashboard gives a solid overview of everything. The ecommerce integration is one of the best parts and makes managing an online store feel very capable and well connected.
Cons
It's definitely on the expensive side for the average consumer and parts of the platform could be a bit more user friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Education Management, 1-10 employees
More than a year
“worth the investment!”
Pros
It feels expensive at first but when you use the platform properly and stay patient, the return comes pretty quickly. After that, it becomes clear the investment was absolutely worth it.
Cons
The upfront cost can be discouraging in the beginning especially if you do not have much money to start with and that can make you feel like it might not be the right fit for you.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Emily Trock
Apparel & Fashion, 11-50 employees
More than a year
“Simple workflow”
Pros
Working with it feels very easy and the customer service team is incredibly helpful whenever assistance is needed.
Cons
Navigating the formatting options on item pages can be pretty difficult.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ahmed Samy
Translation and Localization, 1-10 employees
Less than a year
“beginner friendly”
Pros
Getting started with it is simple so it works really well for amateurs and beginners who want something easy to use.
Cons
The SEO side isn't that strong and it really needs third-party tools the way WordPress does.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Computer Software, 51-100 employees
More than a year
“reliable platform with global reach”
Pros
Across the market, this feels like one of the biggest players out there! It's very reliable, the features are easy to understand and it gives customers a full set of detailed tools. Its presence across different regions of the world also makes it a strong platform for businesses operating in multiple zones.
Cons
Billing side still needs improvement and the technical support could be better to make the platform feel even more unique and versatile.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andrew Fahmy
Banking, 1-10 employees
Free Trial
“Complete game changer!”
Pros
The plus version has been a complete game changer for us. Since going live, our conversion rate has jumped by 50%. The site is incredibly fast, the dashboards are excellent, the uptime has been very reliable and having access to the app catalog has cut our development time in half. We've also been able to roll out more features and services in less than a year than we managed in several years on our previous platform and at only a fraction of the cost.
Cons
there's not much to complain about with the platform. We picked a theme that was already very close to the look and functions we wanted so we could speed up development and launch. The only real limitation is that the number of themes available is somewhat restricted and even though we're happy with the results so far, it does limit some of the design ideas and features we'd still like to experiment with. Other than that, there's very little to fault.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Charles Boampong Kodom
E-Learning, 11-50 employees
More than a year
“My recommendation!”
Pros
Coming from a web developer, I'd absolutely recommend it to businesses and individuals whether they have technical skills or not. It brings a lot of useful features together in one place to help run a successful online business. The platform is very user friendly especially for people without a technical background and it gives you full control over both the look of your site and how you manage it. On top of that, their customer support is among the best I've seen--effective, polite, friendly and genuinely supportive.
Cons
A thing I'd change is the length of the free trial. Extending it from 14 days to 30 days would give users more time to properly explore the main tools and apps that can support their business before making a final decision.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Elizabeth Silva
Marketing and Advertising, 1-10 employees
More than a year
“built for ecommerce success”
Pros
Since it was created specifically for ecommerce, the whole platform fits online selling much better than software that started as a corporate website builder and only later added payment options. The features support the full range of activities an ecommerce business needs which makes the overall process much better. It's also simple to work with though there are some design limitations because the templates are pre-approved by UX experts and meant to deliver a strong customer experience. If your project depends on full customization, that's something to think about. Another big plus is the app ecosystem which makes it possible to add extra tools and turn the platform into something much more powerful for the business. Other than that their support team has been very reliable and I usually get quick responses whenever I reach out with questions.
Cons
Customization does have its limits and multi-currency stores can't be enabled unless your business is based in one of the supported countries.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jordan Reyna
E-Learning, 51-100 employees
Less than a year
“great fit for small business”
Pros
Using this platform it was a big win for us! We also really enjoy how the navigation is organized inside the admin dashboard. It is designed to simplify just about every part of ecommerce for a small business.
Cons
There's honestly very little about the software itself to dislike. If anything, I think the fees could stand to be a bit lower but you do get what you pay for so on the business side it still feels like money well spent.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Naz Hussain
Food & Beverages, 11-50 employees
More than a year
“helpful community, missing core tools”
Pros
Working with it is pretty easy and using it day to day doesn't take much effort. It also has a solid user community which is helpful when you need advice or want to learn from other users.
Cons
At the same time, it leaves out quite a few essential features you would normally expect from a fully fledged ecommerce platform. Because of that, you end up relying on third-party tools and services more than you should.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Natasha Ngegie
Banking, 101-500 employees
Less than a year
“friendly setup for small sellers”
Pros
Moving around the platform is simple and it makes launching a store feel very manageable especially for a smaller seller just starting out.
Cons
Something it could do better is promote newer stores more often through its recommendation system to help smaller shops increase sales.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Amit Chaudhary
Information Technology and Services, 51-100 employees
More than a year
“user friendly for every age”
Pros
The platform is very user friendly and simple to use even for older people.
Cons
At times, it can become very slow because of network issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Darya Badiei
Apparel & Fashion, 1-10 employees
More than a year
“SO easy to use”
Pros
Compared with other similar platforms, this one is much simpler to use. It's pretty easy to learn on your own and whenever you need support, help is available.
Cons
A few features feel somewhat limited but you can add extra free apps if needed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Garrick Cline
Retail, 1-10 employees
More than a year
“flawless orders and shipping”
Pros
It was to easy to use the platform. Order processing works flawlessly and handling shipping internally is very convenient.
Cons
What I really dislike is that website templates won't update once they've been modified at all. That can hurt Google rankings and end up costing sales.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Computer Software, 1-10 employees
More than a year
“Customizable”
Pros
Starting off with it is easy, the platform is simple to understand and customizing it to fit different needs is very manageable.
Cons
A limitation is that native multi-language support isn't built in so you have to rely on third-party apps to add that functions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8