Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0
March 2022

cusomization is impressive

Pros

Building a store with the drag and drop setup is easy and the level of customization is really impressive. Order management is also handled very well and overall the platform feels very user friendly and simple to work with.

Cons

Its app could still be improved especially when it comes to fixing some system-related issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

More than a year

5.0
March 2022

professional store from day one!

Pros

It has easily become my favorite platform. Getting everything set up is incredibly easy and it lets you launch a professional-looking store right from day one. It feels very ready to use out of the box and honestly, I'm not sure there's anything else that combines this level of simplicity and reliability so well.

Cons

The only thing I'd want is access to some of the Plus features but the plus version is priced too high for a small business owner and the required one year contract makes it even harder to justify.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Internet, 1-10 employees

Less than a year

5.0
March 2022

powerful plugins

Pros

The wide selection of extra features and plugins makes the store templates really strong and it lets me improve the shopper journey without much effort.

Cons

At times, the app store and marketplace can be a bit confusing to figure out.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

10

JM

Joseph Malanga

Accounting, 1-10 employees

Less than a year

4.0
March 2022

order and payment tracking is excellent!

Pros

Keeping tabs on orders and payments is very easy which makes day-to-day management much more convenient.

Cons

An issue is that access is restricted if you're not a U.S. citizen.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LR

LaShonda Raines

Retail, 1-10 employees

More than a year

5.0
March 2022

Easy to setup

Pros

Starting off was easy and it's simple to switch templates around and add new products whenever needed.

Cons

The Pro plan feels a little overpriced so I ended up staying with the basic plan instead.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JR

Jeremy Rubin

Computer Hardware, 1-10 employees

More than a year

5.0
March 2022

powerful ecommerce integration

Pros

Setting up customer accounts is easy and the dashboard gives a solid overview of everything. The ecommerce integration is one of the best parts and makes managing an online store feel very capable and well connected.

Cons

It's definitely on the expensive side for the average consumer and parts of the platform could be a bit more user friendly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 1-10 employees

More than a year

4.0
March 2022

worth the investment!

Pros

It feels expensive at first but when you use the platform properly and stay patient, the return comes pretty quickly. After that, it becomes clear the investment was absolutely worth it.

Cons

The upfront cost can be discouraging in the beginning especially if you do not have much money to start with and that can make you feel like it might not be the right fit for you.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

ET

Emily Trock

Apparel & Fashion, 11-50 employees

More than a year

5.0
March 2022

Simple workflow

Pros

Working with it feels very easy and the customer service team is incredibly helpful whenever assistance is needed.

Cons

Navigating the formatting options on item pages can be pretty difficult.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AS

Ahmed Samy

Translation and Localization, 1-10 employees

Less than a year

5.0
March 2022

beginner friendly

Pros

Getting started with it is simple so it works really well for amateurs and beginners who want something easy to use.

Cons

The SEO side isn't that strong and it really needs third-party tools the way WordPress does.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 51-100 employees

More than a year

5.0
March 2022

reliable platform with global reach

Pros

Across the market, this feels like one of the biggest players out there! It's very reliable, the features are easy to understand and it gives customers a full set of detailed tools. Its presence across different regions of the world also makes it a strong platform for businesses operating in multiple zones.

Cons

Billing side still needs improvement and the technical support could be better to make the platform feel even more unique and versatile.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AF

Andrew Fahmy

Banking, 1-10 employees

Free Trial

5.0
March 2022

Complete game changer!

Pros

The plus version has been a complete game changer for us. Since going live, our conversion rate has jumped by 50%. The site is incredibly fast, the dashboards are excellent, the uptime has been very reliable and having access to the app catalog has cut our development time in half. We've also been able to roll out more features and services in less than a year than we managed in several years on our previous platform and at only a fraction of the cost.

Cons

there's not much to complain about with the platform. We picked a theme that was already very close to the look and functions we wanted so we could speed up development and launch. The only real limitation is that the number of themes available is somewhat restricted and even though we're happy with the results so far, it does limit some of the design ideas and features we'd still like to experiment with. Other than that, there's very little to fault.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

CBK

Charles Boampong Kodom

E-Learning, 11-50 employees

More than a year

5.0
March 2022

My recommendation!

Pros

Coming from a web developer, I'd absolutely recommend it to businesses and individuals whether they have technical skills or not. It brings a lot of useful features together in one place to help run a successful online business. The platform is very user friendly especially for people without a technical background and it gives you full control over both the look of your site and how you manage it. On top of that, their customer support is among the best I've seen--effective, polite, friendly and genuinely supportive.

Cons

A thing I'd change is the length of the free trial. Extending it from 14 days to 30 days would give users more time to properly explore the main tools and apps that can support their business before making a final decision.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

ES

Elizabeth Silva

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2022

built for ecommerce success

Pros

Since it was created specifically for ecommerce, the whole platform fits online selling much better than software that started as a corporate website builder and only later added payment options. The features support the full range of activities an ecommerce business needs which makes the overall process much better. It's also simple to work with though there are some design limitations because the templates are pre-approved by UX experts and meant to deliver a strong customer experience. If your project depends on full customization, that's something to think about. Another big plus is the app ecosystem which makes it possible to add extra tools and turn the platform into something much more powerful for the business. Other than that their support team has been very reliable and I usually get quick responses whenever I reach out with questions.

Cons

Customization does have its limits and multi-currency stores can't be enabled unless your business is based in one of the supported countries.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JR

Jordan Reyna

E-Learning, 51-100 employees

Less than a year

5.0
March 2022

great fit for small business

Pros

Using this platform it was a big win for us! We also really enjoy how the navigation is organized inside the admin dashboard. It is designed to simplify just about every part of ecommerce for a small business.

Cons

There's honestly very little about the software itself to dislike. If anything, I think the fees could stand to be a bit lower but you do get what you pay for so on the business side it still feels like money well spent.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

NH

Naz Hussain

Food & Beverages, 11-50 employees

More than a year

3.0
March 2022

helpful community, missing core tools

Pros

Working with it is pretty easy and using it day to day doesn't take much effort. It also has a solid user community which is helpful when you need advice or want to learn from other users.

Cons

At the same time, it leaves out quite a few essential features you would normally expect from a fully fledged ecommerce platform. Because of that, you end up relying on third-party tools and services more than you should.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

NN

Natasha Ngegie

Banking, 101-500 employees

Less than a year

5.0
March 2022

friendly setup for small sellers

Pros

Moving around the platform is simple and it makes launching a store feel very manageable especially for a smaller seller just starting out.

Cons

Something it could do better is promote newer stores more often through its recommendation system to help smaller shops increase sales.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AC

Amit Chaudhary

Information Technology and Services, 51-100 employees

More than a year

5.0
March 2022

user friendly for every age

Pros

The platform is very user friendly and simple to use even for older people.

Cons

At times, it can become very slow because of network issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

DB

Darya Badiei

Apparel & Fashion, 1-10 employees

More than a year

4.0
March 2022

SO easy to use

Pros

Compared with other similar platforms, this one is much simpler to use. It's pretty easy to learn on your own and whenever you need support, help is available.

Cons

A few features feel somewhat limited but you can add extra free apps if needed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

GC

Garrick Cline

Retail, 1-10 employees

More than a year

4.0
March 2022

flawless orders and shipping

Pros

It was to easy to use the platform. Order processing works flawlessly and handling shipping internally is very convenient.

Cons

What I really dislike is that website templates won't update once they've been modified at all. That can hurt Google rankings and end up costing sales.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Computer Software, 1-10 employees

More than a year

5.0
March 2022

Customizable

Pros

Starting off with it is easy, the platform is simple to understand and customizing it to fit different needs is very manageable.

Cons

A limitation is that native multi-language support isn't built in so you have to rely on third-party apps to add that functions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8