Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AT

Andie Toderovitz

Writing and Editing, 500+ employees

More than a year

5.0
March 2022

best platform for online stores

Pros

This has been the best platform I've used for building online stores.

Cons

Making custom changes to the theme can be tricky but customer support is always there to help and the community is really helpful too.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JB

Jason Brydon

Automotive, 101-500 employees

More than a year

5.0
March 2022

Handy app integrations

Pros

Was really easy to get a basic site up and running was really easy and having access to the app store opens up plenty of options for extra features and design choices. We also connect it with eBay which gives us one central dashboard to handle all incoming orders and shipping in one place.

Cons

One thing to watch closely is how quickly added apps and transaction fees can build up. If you go over the stated monthly limit, there's also an extra charge so it's worth keeping an eye on the costs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LS

Laura Shearer

Retail, 11-50 employees

More than a year

5.0
March 2022

quick shipping

Pros

Got my products online and then ready to sell which was all very easy! Once orders come in, I can handle shipping from the same place too.

Cons

I've been really happy with it overall so I honestly don't have anything negative to point out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MR

Mike Rollerson

Retail, 51-100 employees

More than a year

5.0
March 2022

scales with retail growth

Pros

Having an online store running with it takes very little time and it scales really well for just about any retail business model. It gives you a secure, hosted, trusted website quickly and the bigger advantage is how well it grows with your business. No coding knowledge is needed and there's no manual updating either. As long as the store is set up properly from the start, it handles inventory orders and payments for you.

Cons

There's honestly not much to complain about. The only slight downside is that apps can be a bit tricky to manage especially when several add-ons start overlapping with each other.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AB

Andrés Baciocco

Government Administration, 101-500 employees

More than a year

5.0
March 2022

Love it!

Pros

It works as a CMS with a strong community solid documentation and a global network of people ready to help. It gives you everything needed to get started and keep inventory under control.

Cons

The only problem is that image cropping has to be done manually. It would be much better if that were built in as an automatic feature.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MS

Matthew Skinner

Internet, 1-10 employees

More than a year

5.0
March 2022

user friendly

Pros

Starting off with the platform feels very easy. Updating page designs and layouts organizing products and handling day-to-day store management are all simple to do. From a developer's side, the extensive documentation and very helpful support team also make working with themes and plugins a really positive experience.

Cons

Every now and then, I ran into a few plugin integration issues with a client's store but there was always another option that worked.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

RN

Rickalia Newton

Graphic Design, 1-10 employees

More than a year

5.0
March 2022

Has really reliable support

Pros

Feels very approachable to work with especially if you are not very tech savvy. It is one of the best platforms to use for beginners and the customer service support has also been really helpful.

Cons

My only issue this platform is that the number of free website templates is quite limited. Aside from that, it has been an amazing app for my business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

CH

Chris Hayes

Entertainment, 1-10 employees

Less than 6 months

4.0
March 2022

Solid starting point

Pros

Something that makes the platform appealing is that it runs on its own servers so there's no need to purchase separate web hosting. It's a solid starting point for beginners who want to build a website or online store and there's still plenty of room for customization including access to HTML and CSS. As long as you're connected to the internet, you can get into your store anytime. There are also several layout options to choose from. The shipping setup is easy too, with choices for delivery or local pickup and you can even purchase and print shipping labels directly to save time.

Cons

Pricing is where it becomes harder to justify. It costs noticeably more than many other selling platforms and once you start adding the third-party apps your store may need, the monthly cost can climb even higher.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

SC

Skyler Caufield

Construction, 51-100 employees

More than a year

5.0
March 2022

packed with awesome features

Pros

It comes with every feature I need and honestly I have nothing to complain about here.

Cons

There's nothing I'd want to change--when something is this easy and awesome, it just works.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PA

Philip akinola

Design, 101-500 employees

More than a year

5.0
March 2022

clean interface

Pros

Using it feels really pleasant because the interface is very well designed and the overall user experience is excellent. The features are also very simple to use which makes the platform enjoyable to work with.

Cons

There are occasional delays during registration and a few more features still need to be added to make the service even more enjoyable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Writing and Editing, 1-10 employees

More than a year

5.0
March 2022

versatile editing

Pros

The editing options and content management are very user friendly and the platform comes with multiple useful functions that make running things much easier.

Cons

One issue is the multi-store functions and there are occasional payment issues at times when you're the owner of the store.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

RT

Rachael Tam

Cosmetics, 1-10 employees

More than a year

5.0
February 2022

Love the layout

Pros

Right from the start, everything feels well organized and easy to figure out. The interface has a simple, clean look that's comfortable on the eyes which makes using it for long stretches much better. Keeping up with purchases, sales, shipping and deliveries is a lot more manageable and takes far less time. Also I haven't run into any problems with the system glitching or shutting down.

Cons

At this point, the only major downside for me is the notifications. I still haven't been able to figure out how to reduce or minimize them and it seems like there's always some new alert coming through.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

MJYK

Muhammad Jibran Yousuf Khan

Information Technology and Services, 1-10 employees

More than a year

5.0
February 2022

powerful analytics

Pros

Getting an online store up and running this platform is really easy and managing products day to day doesn't take much effort either. The analytics dashboard is useful for keeping track of performance and the content management tools make it simple to update the site when needed.

Cons

The only thing I'd really want is a free version because that would make it much more accessible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

NG

Nnyaladzi Gobagoba

Biotechnology, 1-10 employees

Less than a year

4.0
February 2022

My review

Pros

Email marketing and data transfer have been really useful since they help expand the business's reach and also cut down on tedious manual work.

Cons

It does cost more than some competing platforms with lower pricing although the features it offers still make it feel worth paying for.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

BS

belkis saadi

Information Technology and Services, 500+ employees

More than a year

4.0
February 2022

Perfect tools for online selling

Pros

Is a really solid choice for building an ecommerce website. It's easy to use and the platform comes with strong tools that help bring in customers and keep your online store running efficiently.

Cons

Once your business starts growing, you'll probably need extra features like advanced reporting and getting those capabilities means paying more.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

PR

Pavel Ryjenkov

Marketing and Advertising, 1-10 employees

Less than a year

5.0
February 2022

accessible platform

Pros

Coming from online marketing and especially ecommerce, I really value the platform for building online stores whether it's for my own projects or for clients. The platform is simple to use and the guides it provides are genuinely useful especially when a question comes up about one of its features. I also appreciate how many features are included and how logically and accessiblely everything is organized.

Cons

All in all, the platform has very few weaknesses. That said even with all of its advantages, there are still some bugs in the interface from time to time. On top of that compared with the desktop version, the mobile interface feels a bit more complicated to figure out and use.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

9

RR

Rhizlane Rabhi

Accounting, 1-10 employees

More than a year

5.0
February 2022

Easy to use and efficient

Pros

One thing that really stands out it is how powerful it is while still being simple to use which is usually the biggest challenge for platforms trying to offer lots of features without overwhelming their users.

Cons

When they refused an issue, the vendor was very apologetic and mentioned they hear from customers all the time about how unprofessional the platform's policies are.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

HD

Haradhan Das

Computer Software, 11-50 employees

More than a year

4.0
February 2022

Great site

Pros

The interface feels very user friendly which immediately stood out to me. There's no need to build an online store from the ground up because the platform already provides prebuilt tools and layouts that can be used right away and customized to fit specific needs. On top of that, hosting is completely taken care of so there's nothing extra to manage. Everything comes under one plan--just pay the subscription and start running the business with confidence and accuracy.

Cons

Handling the catalog has been very easy. Adding new products to the store is simple and updating product details later can be done without any trouble. Inventory management is also uncomplicated. Another thing worth mentioning is their support team which has been very helpful whenever small issues come up and they are always there to assist.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

7

CC

Carlos Correia

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

4.0
February 2022

standout designs

Pros

Feels pretty easy to use overall especially with the amount of beginner friendly content they provide. The design options are impressive in both quality and variety and they're very user friendly too. You can pick from the many themes they offer, build your own or purchase additional ones if needed. Its flexibility and scalability are some of its strongest points making it a powerful platform for growing stores. The the platform community also deserves credit because it can be very helpful and when that's not enough, the platform's support team is there to assist. To me, it's the best option on the market.

Cons

Something I really don't appreciate is its transaction fees. If you don't use their payments, you end up paying extra processing charges and the biggest issue is that option still isn't available in every country. I'm also not a fan of the URL structure since it relies on subdirectories which can have a negative impact on SEO.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

KP

Kate Pierce

Marketing and Advertising, 1-10 employees

More than a year

4.0
February 2022

fast path to selling online

Pros

Setting up an ecommerce store and running it with the platform is pretty easy and it takes a lot of the trouble out of launching online.

Cons

The downside is that site customization can feel limited unless you're willing to get technical yourself or bring in a professional to handle it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7