Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

SC

sonia calvo

Machinery, 101-500 employees

More than a year

5.0
February 2022

Dependable storefront

Pros

It feels like a modern, dependable platform that includes all the essential security features for both sellers and buyers. There's also a wide range of products available, along with plenty of promotions.

Cons

At the beginning, delivery times were slower although that has been getting better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PR

Patrick Rego

Cosmetics, 1-10 employees

More than a year

5.0
February 2022

package tracking keeps us moving

Pros

Keeping track of where shipments are and when specific packages will arrive is the biggest benefit for me because that information is essential to keeping my business running without interruptions.

Cons

There is one small annoyance: every now and then it asks me to enter my login details again. I understand that it is there for security but it can still be a little frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AE

Ali Elkandoussi

Chemicals, 1-10 employees

Free Trial

4.0
February 2022

flexible templates

Pros

Being able to customize the website's code and templates is what I appreciated most about it.

Cons

Cost and the commission charged on each transaction felt a little too expensive for me.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

JD

John Dorey

Retail, 1-10 employees

More than a year

5.0
February 2022

reliable online sales platform

Pros

Has been established for a long time and after using it for several years, I've only run into a few small issues now and then. It's a trusted platform that covers all the essentials you need to run online sales.

Cons

Once you start adding extra features and apps, the cost can climb pretty quickly so it's important to be selective about what you include.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KK

Kassem Kayyal

Computer Software, 1-10 employees

More than a year

5.0
February 2022

Good tools for growth

Pros

Launching a business this platform or the plus version is quick and easy and the platform also gives you plenty of tools to help you grow and get the most out of your store.

Cons

The more advanced features can get expensive and they're tough to figure out without the right guidance or a lot of trial and error.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

SJR

Shae J Rome

Apparel & Fashion, 1-10 employees

More than a year

5.0
February 2022

powerful ecommerce platform

Pros

Running a larger online business, the platform feels like one of the strongest ecommerce platforms out there right now. It's built to help people create their own flexible online store, with plenty of built in features and a massive app selection. You can sell products directly through your website and also across multiple marketplaces and social media channels.

Cons

A limitation is that there are only ten free theme templates available. If none of those free options work for you, then you'll need to pay a one-time fee for the other themes. And if you want deeper customization, you'll need to understand the platform's Liquid code or hire an expert to handle it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

AS

Ayman Shaker

Design, 500+ employees

More than a year

5.0
February 2022

global store setup done right

Pros

Is a major platform for new and growing brands that want to build online stores and sell products worldwide. It gives you different ways to showcase your store and from the settings panel you can create your own space to present products in a style that appeals to customers. You can also accept payments for goods or services through multiple methods. Uploading product photos and links is very easy and the support team is always quick to respond.

Cons

Nothing really stands out as a downside. the platform is very user friendly, the processes are fast and the membership plans are affordable while still helping you grow sales and attract new customers.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KS

Kid Stizz

Music, 1-10 employees

Less than a year

5.0
February 2022

best option!

Pros

Using this solution has been really easy and it honestly feels best in class. It's something I'd strongly recommend to anyone who shops online often or runs an online store regularly.

Cons

Everything has been going really well and I'm very happy with the service. At this point, I haven't come across anything I'm unhappy with though maybe that could change down the line.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Staffing and Recruiting, 51-100 employees

Less than a year

5.0
February 2022

one click integrations!

Pros

Starting on the platform felt really easy and connecting it with Oberlo and other tools was basically just a one-click process which I really appreciated.

Cons

there wasn't anything I disliked. Whenever something came up, it was usually more of a user mistake than a platform problem and I could either contact support or look up a YouTube video and find that other people had run into the same thing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JM

Jamaima Mabisi

Apparel & Fashion, 1-10 employees

More than a year

5.0
February 2022

makes selling simple

Pros

Between the wide range of features in this software, handling my work has become much more convenient. I'm honestly really thankful to have the platform and I'd gladly recommend it to any business owner.

Cons

Personally, I haven't run into any issues with this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

PM

Primrose Motaung

Design, 1-10 employees

Less than 6 months

5.0
February 2022

Has a global reach

Pros

Working with it is quick and it doesn't require any design background to put together a professional looking store. The platform is well structured and there's a broad selection of themes that can be customized to fit specific needs. It also makes expanding into international markets much more manageable while continuously adding important technology updates around things like privacy, compliance and security that would take a lot of time and effort to handle on your own.

Cons

The monthly subscription isn't the only cost involved. If you decide to use a third party payment processor instead of their payments, you end up paying extra fees. On top of that they keep pushing apps which can hurt site performance and many of those come with their own recurring monthly charges.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NP

Narisse Philip

Construction, 500+ employees

More than a year

5.0
February 2022

Strong support

Pros

Running an online store this platform feels very approachable whether you're selling a few products or building out a full shop. The tools are simple to work with and make launching a site pretty easy even without much website knowledge. Since it's such a well-known platform, it does a good job of helping sellers offer what they need while making it simple for customers to find and buy products. It's also a solid option for anyone wanting to get into dropshipping. On top of that, the 24/7 customer support and wide range of store design options make it even more appealing.

Cons

One downside is that you may need to pay extra if you want your supporters or customers to leave product reviews and the blogging feature still doesn't feel fully developed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

EJ

Ezeja Jennifer

Cosmetics, 1-10 employees

Less than 6 months

5.0
February 2022

expanded sales beyond my city

Pros

Using this app helped me make my products available to customers outside my city. People can now place orders from other areas and it also gives me a clearer idea of which products are selling the most.

Cons

At the beginning, it took me a little while to understand how everything worked but after watching a few YouTube videos, I was able to get going without any issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JZ

Jocelyn Zamudio

Retail, 1-10 employees

More than a year

5.0
February 2022

Inventory done right!

Pros

Shipping and returns are where the platform really shines for me. It handles inventory tracking smoothly whether it updates automatically or I need to jump in and make manual adjustments.

Cons

I really don't have any complaints though it would be helpful to see shipping cost savings more clearly or have those funds transfer directly into the Shipping Easy app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AM

Allison Moore

Consumer Goods, 1-10 employees

More than a year

5.0
February 2022

Tracking made simple

Pros

Keeping track of on-hand inventory with this service has been really easy and I can quickly see what's been sold at any time. It also makes it simple to go back through my sales history whenever I need to review past orders.

Cons

I honestly can't think of any downsides with this software for my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

CD

Cecilia Deluna

Retail, 1-10 employees

More than a year

5.0
February 2022

my favorite store platform!

Pros

After it to manage my website, I really can't picture moving to anything else. It's very simple to work with and has easily become my favorite platform.

Cons

My only real complaint this platform is that it doesn't let me create stackable discounts and that's the part I like least.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

YO

Yetunde Ogundare

Banking, 51-100 employees

Free Trial

5.0
February 2022

sales boost with simple setup

Pros

Working with the software feels very easy. It helps simplify the selling process and has made a noticeable difference in improving sales.

Cons

Blogging features are fairly limited and the subscription cost along with the transaction fees can be quite expensive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

RH

Riaan Heyns

Construction, 1-10 employees

Less than a year

3.0
February 2022

useful tools, short trial

Pros

There are a lot of tools available and for people who are just getting started, the platform feels fairly user friendly.

Cons

Issue is that the free trial only lasts 14 days instead of a full month.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

RSJ

Renoir St Juste

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
February 2022

fast store launch with it

Pros

Having an online store up and running with it is really easy. Building the website feels simple and it's possible to set everything up and launch the same day. Compared with other platforms that are difficult to use and sometimes make you bring in a developer, this is much quicker to work with.

Cons

That simplicity does come with a trade-off. The websites aren't quite as customizable so you usually need to choose a theme that already matches most of what you want or hire someone who knows how to code in the platform's Liquid language.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

E-Learning, 500+ employees

Less than a year

4.0
February 2022

powerful features, simple setup

Pros

A big plus this platform is how user friendly the interface feels, along with the many unique features it offers.

Cons

Pricing could definitely be a bit better but aside from that, I really haven't come across any major issues with it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7