Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

EM

ebrahim mohmmed

Architecture & Planning, 11-50 employees

More than a year

5.0
January 2022

Great start for online selling!

Pros

Working with this app has been really enjoyable because it's flexible, simple to set up and practical to use. It's a solid way to begin working in the online business space.

Cons

I haven't come across anything bad about this app.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

TD

Tony Diaz

Printing, 11-50 employees

More than a year

5.0
January 2022

accessible setup for anyone

Pros

Using this platform feels so easy and accessible that even my 8-year-old could probably set up an online store with only a little help from an adult.

Cons

At this point, we really haven't run into any problems or complaints with the system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 1-10 employees

More than a year

5.0
January 2022

clean design

Pros

The interface has a clean design, the platform feels lightweight to use and it includes a full set of features that work well for businesses at any stage of ecommerce growth.

Cons

Downside is that billing is in dollars and there's also a fee charged on each transaction.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

LD

Letha Davis

Arts and Crafts, 1-10 employees

More than a year

5.0
January 2022

has everything you need

Pros

Compared with other ecommerce platforms, the platform feels like the most complete solution out there. It covers just about everything and I don't have to stress over website maintenance or plugin updates. The store pretty much takes care of itself and it's definitely worth what it costs.

Cons

The one part that can be tricky is figuring out how to customize the theme and the better-looking themes tend to be really pricey.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2022

mobile setup in a day

Pros

Being able to build my store right from my phone was a huge plus and I had everything up and running in under 24 hours.

Cons

One thing I wasn't a fan of was needing to rely on third-party integrations for some of my store's essential functions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

ISM

Imran Shaik Mohideen

Broadcast Media, 1-10 employees

Less than a year

5.0
January 2022

essential tool

Pros

Everything I need for my business is packed into it especially the features and integrations. The site is simple to manage, portable and having it all built into one app makes the whole experience really convenient.

Cons

The only downside is that the free version lasts just 7 days. It would be much better to have an ongoing free plan with limited features since that would give people more time to try it and likely convince them to purchase later.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FA

Fidelis Achugamonye

Wholesale, 11-50 employees

More than a year

4.0
January 2022

powerful storefront

Pros

When it comes to selling my products online, the platform has been the best fit for what I need. The storefront looks really nice and it comes with excellent features that help me sell products, promote my goods and accept payments from customers online. On the marketing side, being able to connect my social media accounts makes promoting products much more convenient. the platform also helps me rely less on inventory management since I can dropship products from Alibaba. I was able to connect multiple payment methods using a ready-made the platform store and the whole setup process was simple and easy to use.

Cons

At the moment, I do not really have any major complaints. My only wish is that they would extend the trial period or lower the starting price because some of us in Africa may not get a customer to buy our products during the trial phase. That can make it less encouraging to launch a store. It works perfectly for people who already have customers.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

TT

Troy Troy

Apparel & Fashion, 1-10 employees

More than a year

5.0
January 2022

Makes things convenient

Pros

Having the website, inventory and POS together in one system is a huge plus. It also connects really well with marketing apps which makes managing everything much more convenient.

Cons

There are a few built in limitations in the POS when it comes to handling exchanges and returns.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

OA

Oluwadare Adedeji

Marketing and Advertising, 1-10 employees

More than a year

4.0
January 2022

helpful marketing

Pros

One thing that really helps this platform is the built in email marketing tool which lets you manage a list of more than 2,000 subscribers at no cost. On top of that, the abandoned cart recovery feature is useful for bringing shoppers back and boosting sales.

Cons

A drawback is that their payments (the platform's built in payment processor) is only available in selected countries. It's also frustrating that you have to pay for plugins to get basic functions like credit card payments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

SM

Samantha Murray

Media Production, 1-10 employees

Free Trial

5.0
January 2022

amazing website experience

Pros

This software has been amazing to use and I really love it because of the website itself.

Cons

I haven't had any problems with this website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJ

Shakema Jennings

Hospital & Health Care, 500+ employees

More than a year

5.0
January 2022

well organized selling platform

Pros

Using this platform feels very easy. It's really useful for people who sell and buy items and everything is laid out in a very organized, well thought out way. The website is also just as informative which makes the whole experience even better.

Cons

Can't really say anything bad about it because I truly love this program and it does what it says. That being said, it may not be for everyone and it might not be the right software for some people.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MS

Matt Scott

Apparel & Fashion, 101-500 employees

More than a year

4.0
January 2022

fast set up

Pros

Starting out and getting used to the platform happens quickly and there's a wide range of apps that integrate well with it.

Cons

The built in analytics feel very limited. You'll probably need a third-party tool to get the deeper data and insights you actually need.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

SJ

Sophie Jordi

Environmental Services, 11-50 employees

More than a year

5.0
January 2022

user friendly store management

Pros

the platform has been a pleasure to use. It's very user friendly and simple to set up which made onboarding quick for us. One of the biggest advantages is how well it connects with our accounting software--invoices are automatically generated in the platform and then marked as paid in our accounting system which saves a lot of time.

Cons

I honestly don't have any major complaints about the software. If anything could be improved, it would be the way invoices are exported to the accounting software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CA

Crystal Acfalle

Medical Practice, 1-10 employees

More than a year

4.0
January 2022

has built in labels

Pros

Navigating it feels pretty easy! You can create shipping labels right inside the platform instead of jumping over to a separate site which saves time. It also isn't overly complicated for new employees to pick up and remember.

Cons

The shipping cost feature has been hard to work out. the platform calculates shipping by weight but we sell supplements that come in different sizes and shapes and need different box sizes. The bottle weights can also vary from one product to another regardless of size so we end up charging customers less for shipping than what it actually costs us.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

JJ

John John

Retail, 1-10 employees

More than a year

4.0
January 2022

Excellent!

Pros

Got our online store up and running very easily and the catalog and order management tools have been excellent! It also connects with a huge number of sales channels which makes accessing and keeping listings updated much more manageable.

Cons

Issue is that it needs quite a few add ons before you can really get everything working the way you want. At first it seems inexpensive because the base cost is fair for what's included but many of the features people expect from most online stores require buying additional apps. The issue is not only the app pricing itself but also how much they can slow down the site based on Google Insights speed reports. On top of that, there are known problems in the forums that apparently go back more than five years and the platform comes across as if it has largely ignored them.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

DJ

Danielle Johnson

Apparel & Fashion, 51-100 employees

More than a year

5.0
January 2022

doesn't take much effort

Pros

Feels very easy to get started with. It's a simple platform that doesn't take much effort to set up or use which makes it a strong choice for anyone who wants a complete solution without dealing with the technical side of development or hosting. The platform itself provides the software and hosting needed to launch the site and the admin panel is accessible and user friendly. The interface overall is polished and appealing too.

Cons

A downside to it for an eCommerce store is that its themes are customized through the the platform Liquid system which can feel too technical for people without development experience.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JM

Juan macedo

Computer Software, 500+ employees

More than a year

5.0
January 2022

My thoughts

Pros

Is an excellent platform for building an ecommerce business. It's scalable, secure and reliable and it supports millions of entrepreneurs as they grow in the retail space. Getting a store up and running is also very simple.

Cons

Something that could be better is its built in resources for promoting user stores. It would help a lot if the platform offered stronger tools and support to help users market their shops and products.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JL

Johnny Lay

Retail, 1-10 employees

More than a year

5.0
January 2022

Clean navigation

Pros

Using this feels very easy especially when it comes to getting around the platform and adding products. Uploading images and setting pricing is simple so managing the store doesn't take much effort.

Cons

The part that takes more work is setting up marketing across social media platforms. That side isn't as easy and can be a bit harder to get configured properly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

KH

Keith Hovey

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
January 2022

well designed

Pros

Right from the start, the backend felt thoughtfully designed and easy to work with. I was able to get an online store up and running within minutes using my existing product catalog and connecting it to the rest of my current product stack was clear and simple to follow.

Cons

There's just one feature I absolutely need before I could switch from my current provider and frustratingly it isn't included as a standard option here. Having to pay extra for key/code distribution makes changing platforms pointless for me since it would only raise my monthly operating costs. Aside from that, the feature sets across most ecommerce platforms feel pretty much the same anyway.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LC

Liam Corbett

Retail, 1-10 employees

More than a year

5.0
January 2022

Good for beginners

Pros

It works really well for me since I'm not very well informed about building websites and it lays everything out clearly especially with how it connects to my add-ons and social media.

Cons

At times, the sheer number of options and plugins can feel overwhelming and if you add too many, they can end up slowing the webpage down.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9