Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

LG

Latoya Grant

Consumer Services, 500+ employees

More than a year

5.0
January 2022

my choice!

Pros

Running a business feels much more manageable this platform because it gives you visibility into pretty much every part of how things are being handled. If you want to stay informed and keep track of everything going on, I'd absolutely recommend it. It really covers just about anything you can think of.

Cons

Every now and then, it runs into a loading issue. It seems like it could be a minor bug but it never lasts very long.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JD

Jason Dean

Apparel & Fashion, 1-10 employees

More than a year

4.0
January 2022

clean layout

Pros

The layout in the platform is really well organized which makes it simple to work with and manage day to day.

Cons

The billing side though, feels a bit confusing and has been harder to fully understand.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

8

Functionality

7

JZ

Justin Zurita

Graphic Design, 1-10 employees

Free Trial

5.0
January 2022

powerful features

Pros

the platform comes with impactful features and plenty of options that can really benefit a business. It does a good job of making technology and expertise more accessible and the platform is very simple to use.

Cons

Part I like least is the pricing. Content management isn't really a strong fit this platform and you often end up paying extra for every small feature while also getting less flexibility for customization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TM

Thandiwe Masango

Marketing and Advertising, 1-10 employees

More than a year

4.0
December 2021

user friendly

Pros

Adding products is easy and the platform feels very user friendly overall. It supports most apps, includes refund and fraud detection features and offers unlimited themes and apps as well.

Cons

Working with code customization can be difficult and tracking checkouts is not very convenient. The pricing is also a bit confusing and adjusting the background while uploading themes can be hard to manage.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

7

SR

Serena Reidel

Graphic Design, 11-50 employees

Less than a year

5.0
December 2021

designer friendly and complete

Pros

Working with this software was very easy. It's a full-featured platform for launching a business and it's especially well suited for design-focused teams. Our whole team adjusted to using it very quickly.

Cons

The only downside was the length of the free trial. Considering how much time it takes to design an ecommerce store, the trial felt too short and we ended up making the first payment before we had enough time to test everything. In the end, we still decided to go this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Stephanie Bregman

Retail, 51-100 employees

More than a year

5.0
December 2021

scales from startup to enterprise

Pros

Works really well because it fits businesses at very different stages. A company that's just getting started can use it at a reasonable price and brands doing hundreds of millions in revenue can upgrade to the plus version for what they need.

Cons

Issue is that the sites can run a bit slower but larger businesses do have options to improve that like going headless or making other performance-focused changes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

TA

Taha Abdullah

Retail, 51-100 employees

More than a year

4.0
December 2021

Simple setup

Pros

Starting off with the platform is very easy and it offers a wide variety of themes to choose from. I haven't run into any issues while using it.

Cons

The downside is that the checkout page isn't editable and it includes unnecessary fields such as the ZIP code field.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

FI

Fabrice Imare

Arts and Crafts, 1-10 employees

More than a year

5.0
December 2021

syncs well with it

Pros

Setting up online payments is pretty simple and it also syncs really well with third party options like Apple Pay and Google Pay. Selling across different channels such as Amazon, Facebook and Pinterest is a big plus too. There's also a huge selection of add-on modules to improve the store with more than 1200 solid options available. Another feature I really appreciate is the automatic abandoned cart email that gets sent to customers to help complete their purchase and it's included with every plan.

Cons

A clear issue is that PHP can be a real barrier when it comes to customizing themes. Also not all third party apps are free and quite a few of them are fairly expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SBA

Sam B a

E-Learning, 1-10 employees

More than a year

5.0
December 2021

reliable storefront

Pros

Running an online store this platform has been very easy. It's simple to use, you can purchase your domain right inside the platform and the inventory management works really well. The uptime has also been solid and their support team is always friendly and ready to assist. Honestly I wouldn't recommend trying to build an ecommerce site on WordPress instead.

Cons

Something that would make it even better is the occasional membership discount. The pricing does feel a bit on the higher side although that probably reflects the value the platform delivers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JB

Jisselle Baldwin-Todd

Consumer Goods, 51-100 employees

More than a year

5.0
December 2021

Impressive platform

Pros

Has been an outstanding eCommerce platform. I've worked with it across a number of companies over the years and honestly I have no real complaints. The reporting and analytics are especially impressive.

Cons

The only minor issue is that the blog section can feel a little quirky at times. It usually needs some extra formatting work.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CR

Carmen Rodriguez

Insurance, 101-500 employees

More than a year

5.0
December 2021

powerful plugins

Pros

Getting a store up and running is pretty easy even without a strong programming background. There are also plenty of plugins and third-party apps available which makes it easier to set up the store the way we need it to work.

Cons

A downside is that some templates and apps feel like a scam because they simply do not work and the platform support cannot really help since those tools were not built by them. I have seen similar issues with WordPress too. Still, the part that bothers me most is the limited payment options in Latin America especially in Central America since not every payment method is available in our country.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

KA

Kira Abboud

Retail, 1-10 employees

More than a year

5.0
December 2021

complete solution

Pros

Running my business on the platform has been a really positive experience because it truly feels like an all in one platform. It comes with the features and apps a small business owner needs to compete right alongside the bigger brands.

Cons

The monthly subscription is definitely expensive even if I still think it's worth paying for. I also wish more of the apps for growing a business like Privy, SMS tools and similar add-ons, were free. As sales increase and the customer list grows, the platform seems to benefit more and more from that growth too.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

AA

Ahmed Abdelkader

Consumer Goods, 500+ employees

Less than 6 months

5.0
December 2021

provides a useful trial

Pros

Starting out feels very easy and the platform is simple to use overall. It doesn't take long to learn how everything works which makes managing the store much easier. Another plus is the pricing and the trial period for all the platform features let me test everything properly before paying which gave me confidence in the platform.

Cons

It has been working well for me so far and the services provided feel in line with the price. The only downside is that customer support can sometimes be slow to respond.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Luxury Goods & Jewelry, 11-50 employees

More than a year

5.0
December 2021

everything in one place

Pros

Everything related to ecommerce is brought together in one place this platform. I can keep up with inventory, handle sales and even work on the website design without jumping between different tools. If you run an online business along with a physical store, the platform does an excellent job of tying it all together.

Cons

There's definitely some difficulty when it comes to figuring out all the shortcuts and features but once they click, they're really useful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SL

Steluta Leu

Consumer Services, 1-10 employees

Less than 6 months

5.0
December 2021

custom themes

Pros

The customizable themes were a big plus and I also really appreciated the email tools and the app store with so many strong options to expand and improve the store.

Cons

As with most feature-rich platforms, there's slight difficulty if you're not already familiar with this kind of tool. That said, there are plenty of free resources available to help you learn.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Accounting, 1-10 employees

More than a year

5.0
December 2021

Simple to manage

Pros

It's easy to work with and doesn't cost as much as many other options out there.

Cons

Honestly there isn't much to complain about. The only drawback is that the pricing structure could be better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MH

Michael Husbands

Information Technology and Services, 500+ employees

More than a year

5.0
December 2021

handles everything

Pros

When it comes to ecommerce, the platform really covers everything. It handles product management, sales, fulfillment, customer retention and even helps increase customer lifetime value, all within one platform. On top of that the app ecosystem lets you expand its functions to fit just about any business need or scenario.

Cons

Because so much functions can depend on third-party apps, the monthly cost can climb over time and adding too many apps may also slow down the website you're using to sell.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SP

Sherial Pierre

Marketing and Advertising, 1-10 employees

Less than a year

4.0
December 2021

supplier sync and flexible pricing

Pros

One feature I appreciated most was how well merchandise from the supplier integrated into the store, along with how simple it was to update prices and other product details.

Cons

I didn't really feel that anything major was missing but the help pages could definitely be more user friendly and better updated. One downside I ran into was pausing the store and still being charged for it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AA

Ahmed Achtibat

E-Learning, 11-50 employees

Less than 6 months

3.0
December 2021

strong speed and analytics

Pros

The platform delivers solid speed, useful functions and analytics that help quite a bit.

Cons

Managing multiple stores really needs the right dashboard to handle everything in one place and the analytics would be much better with added machine learning and AI tools.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

5

CW

CHIFFON WRIGHT

Entertainment, 1-10 employees

Less than a year

4.0
December 2021

friendly support

Pros

When I started out, it took very little effort to get my store up and running with this option. The free trial helped me get a solid head start and the customer service team was always friendly and helpful whenever I needed assistance.

Cons

The harder part was bringing traffic to the store. Setting up the site itself was simple but growing visitors was not.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8