Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

DE
Dr.Enoch E.

Hospital & Health Care, 500+ employees

More than a year

5.0

“powerful ecommerce and clean templates”

Pros

It was quick to set up and the platform comes with strong e‑commerce features. Managing everything is simple too and the templates are easy to work with.

Cons

Honestly I don't have any complaints. It has been an excellent platform to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Religious Institutions, 1-10 employees

Less than a year

5.0

“clean website building experience”

Pros

Squarespace has been a really amazing, user-friendly platform for both managing domains and creating websites.

Cons

One thing I wasn't a fan of was how it can feel restrictive in certain areas when you're editing a site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

YS
Youngbin S.

E-Learning, 1-10 employees

Less than a year

5.0

“smooth design and helpful ai”

Pros

A big plus for me was the clean, simple interface especially since too much visual clutter can be overwhelming day to day. I also really liked the wide range of templates because they cut down on decision fatigue while still giving enough room to make small design tweaks when needed. The newer AI tool has been useful too.

Cons

The online course templates still feel limited especially when compared with the stronger options available for other product-based ecommerce sites.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RK
Ross K.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“beautiful templates and quick setup”

Pros

Getting our site up and running with Squarespace felt very plug and play. Also the platform is easy to use and the design templates made it simple to create a modern, attractive website that matched our business needs.

Cons

A few of the site-building tools felt limited when I wanted more control over customization. I ran into repeated trouble with button sizing and font sizing which made certain parts of the design harder to fine-tune.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

ZW
Zachary W.

Marketing and Advertising, 51-100 employees

More than a year

4.0

“Fairly easy to work with”

Pros

The platform has a great infrastructure, the templates are very much plug-and-play and the builder seems fairly easy to work with.

Cons

One thing that could be improved is the area for updating URL slugs, SEO settings and site details. It's not very easy to find or edit. That section really needs to be clearer and easier to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Information Technology and Services, 51-100 employees

Free Trial

5.0

“stunning templates and strong sales tools”

Pros

Squarespace was quick to set up and the e‑commerce features are very reliable. The templates look modern too. The built‑in analytics and traffic tools make the site easy to manage and help grow your online presence without much hassle.

Cons

I honestly cannot think of any drawbacks at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Li G.

Higher Education, 500+ employees

Less than a year

5.0

“Ideal website builder”

Pros

Building a website for a small business is really easy with Squarespace. It's very user-friendly, simple to navigate and makes the whole setup process feel like a breeze.

Cons

Honestly I don't have any complaints. Unless you're a web developer hoping people will need custom help, this platform is hard not to love.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KW
Kenzie W.

Real Estate, 1-10 employees

Less than a year

5.0

“Allows website customization”

Pros

It was easy to build our website and we were able to customize it exactly the way we wanted without much hassle.

Cons

At times the platform can be a little glitchy and will occasionally kick guests off unexpectedly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SW
Sarah W.

Hospitality, 1-10 employees

Less than a year

5.0

“user-friendly with top features”

Pros

Right away Squarespace felt very user friendly. It was simple to work with, came with plenty of features and adding my team was no trouble at all. They were able to start using it without any confusion which made the whole setup even better.

Cons

One thing it was missing was the ability to add pictures to shifts or collect deposits from clients.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DG
Destiny G.

Design, 1-10 employees

More than a year

5.0

“sleek templates for business sites”

Pros

Squarespace gives you a simple yet modern way to build a website. Plus it comes with many well designed templates, strong features that work especially well for businesses with complex needs and a wide range of integrations.

Cons

One thing I have noticed is that the drag and drop builder isn't the most flexible compared to others I have tried. There are times when the customization options feel a little restrictive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Real Estate, 1-10 employees

Less than a year

4.0

“clean setup and simple workflow”

Pros

The tool is good and it is simple to use overall.

Cons

Pricing is on the higher side compared to some other available options.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

EM
Elia M.

Information Technology and Services, 11-50 employees

Less than a year

4.0

“helpful email and hosting perks”

Pros

One reason Squarespace works well for me is that it includes free email and domain hosting once the domain is registered.

Cons

The downside is that its domain pricing is quite different compared with other providers.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AM
Aaron M.

Hospitality, 1-10 employees

Less than a year

5.0

“flexible design and strong tracking”

Pros

Getting a site set up in Squarespace is very user-friendly and making changes or adding plugins is simple. The built-in data tracking is also really good and gives a clear view of how the website is performing.

Cons

My only real complaint is that the booking features cost extra. I feel like that should already be included in the standard pricing especially since a lot of other website hosts offer it as part of their regular plans.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SP
SHANNON P.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“pleasantly convenient website builder”

Pros

Using this product feels very convenient and the overall simplicity of it is really satisfying.

Cons

Honestly I don't have any complaints. I am very happy with it overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW
Tiana W.

Hospitality, 11-50 employees

Less than a year

3.0

“helpful starter templates”

Pros

Having prebuilt webpage options is really helpful for people who are just getting started and don't know how to design a website yet.

Cons

It can feel restrictive because there's only so much you're able to customize or do with it.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

DL
Declan L.

E-Learning, 1-10 employees

Less than a year

5.0

“beautiful sites and stellar support”

Pros

Squarespace is pretty easy to use, the finished pages look amazing and the customer support was excellent from beginning to end.

Cons

There is a bit of a learning curve if you're a total beginner like I was but it's manageable. The only real challenge is that if your time is limited, it can take some effort to work through everything.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

HJ
Hannah J.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“user-friendly all-in-one platform”

Pros

Everything in Squarespace feels very user-friendly. It's simple to work with and having all the tools in one platform makes managing things much more convenient.

Cons

It does feel a bit pricey especially if you only need it for more basic or simpler tasks.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

JS
Jennifer S.

Architecture & Planning, 1-10 employees

More than a year

5.0

“customizable site with powerful memberships”

Pros

It is easy to use and there's plenty of flexibility when it comes to customization. The option to build a members only section has been a huge win for the membership based nonprofit I work with and has made a real difference for us.

Cons

I do wish it offered integrations with more financial platforms beyond Stripe and Donorbox, along with additional options for setting up an online store.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MD
Mararia D.

Information Technology and Services, 11-50 employees

Less than a year

5.0

“beautiful templates and smart insights”

Pros

Compared with other website builders I have tried, Squarespace has one of the most user-friendly interfaces out there. The templates also look attractive and they are easy to customize with drag and drop tools so it doesn't take much technical know-how to get started. On top of that it includes hosting and SEO analytics which makes it easier to understand client behavior once the site is live.

Cons

It works really well for both beginners and more experienced users so honestly I don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD
Mike D.

Food & Beverages, 11-50 employees

More than a year

5.0

“website management made effortless”

Pros

Building, editing and managing a website is really easy with this tool.

Cons

Their ecommerce platform and reporting still need a lot of improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10