Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

BS

Brittany S.

Real Estate, 1-10 employees

Free Trial

5.0
November 2024

quick setup for product management

Pros

I find it easy to use and managing products was simple throughout.

Cons

One frustrating part was how difficult it was to delete recurring invoices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

TC

Tiffany C.

Retail, 1-10 employees

Less than a year

4.0
November 2024

custom storefront and marketing perks

Pros

One thing that really stood out with Squarespace was how simple it was to add products to my website and include all the important details and descriptions for each one. I also appreciated that payments for products could be deposited directly into my bank account. On top of that I was able to choose the themes and colors for my web page which made it feel tailored to me and the people using the site. Being able to pick my own domain and website name was another big plus since it fit my online retail business perfectly. It also comes with marketing tools and email marketing features that helped us work on growing our customer base. Another feature I enjoyed was the option to create a logo for my business, along with a business name generator for clients who are struggling to come up with a good original business name. The pricing was also a strong advantage because it felt fair for everything they let us use to build an online store.

Cons

The part I liked least was that setting up multiple payment options took quite a bit of work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TK

Timothy K.

Marketing and Advertising, 500+ employees

More than a year

5.0
November 2024

simple setup and helpful support

Pros

Getting web pages up and running is very easy and the customer service has been really helpful as well.

Cons

The pricing structure was a bit confusing to understand at first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

HT

Heather T.

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
November 2024

sleek storefront with everything included

Pros

Building a modern online store with all the core e‑commerce features you need seems pretty easy with this tool.

Cons

Compared with certain other website builders, it can come across as a bit pricey especially once you add extras like email campaigns or e-commerce services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DP

Daniel P.

Photography, 1-10 employees

Less than 6 months

5.0
November 2024

beautiful designs and reliable tools

Pros

Out of all the website builders I have tried, this one has been the best. The designs are excellent, the functionality is amazing and I really cannot fault it at all.

Cons

I honestly don't have any major complaints. The only thing worth mentioning is the price of the service.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

EL

Ely L.

Design, 1-10 employees

Less than a year

5.0
November 2024

data management done right

Pros

Managing data with it is very easy which is something I really like.

Cons

At the moment, I don't have anything to point out as a downside about using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD

Justin D.

Construction, 11-50 employees

More than a year

5.0
November 2024

simple to teach and use

Pros

Squarespace works well for us because we can train clients on it whenever they need help. It's pretty easy to use and it doesn't take long to become confident with it.

Cons

One thing we weren't happy about was the pricing since not everything was included upfront.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
November 2024

sleek site in minutes

Pros

Getting a basic website up and running is very simple and it still ends up looking professional and modern.

Cons

Since the templates are so easy to use, websites can end up feeling less distinctive and not all that different from others.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SM

Stephen M.

Apparel & Fashion, 1-10 employees

Less than a year

4.0
November 2024

beautiful templates and themes

Pros

Their templates and themes make it simple to put together visually stunning websites.

Cons

I needed more of an e-commerce platform and I realized its selling features aren't as good as what you get with something like Shopify.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SF

Sarah F.

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
November 2024

Perfect e-commerce alternative

Pros

Squarespace works really well as an alternative to using Shopify for an e-commerce website.

Cons

One thing I wasn't happy with was the limited customization compared with what Shopify offers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NM

Natalie M.

Design, 1-10 employees

Free Trial

3.0
November 2024

Good templates, limited flexibility

Pros

The templates look professional and the e-commerce tools cover the basics really well. Getting everything set up and managing the site day to day doesn't take much effort and the analytics and traffic management features are useful for keeping an eye on performance.

Cons

The navigation bar can be frustrating to work with and customization feels very limited unless you add code. The login process is also annoying and makes simple access feel harder than it should.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

RM

Rachel M.

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
November 2024

build a site on your own

Pros

Putting together a website on my own was very doable with Squarespace and I didn't need to bring in outside help to get it done.

Cons

I wasn't a fan of every single function but overall it still helps create a really nice-looking website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 1-10 employees

More than a year

4.0
November 2024

Strong option in the market

Pros

Whenever I need to get a website up and running fast, Squarespace still seems like one of the strongest options available. Plus it offers a good range of templates and customizing them doesn't take much effort. That said even with the flexibility, a lot of the designs still come across as a little too template-like.

Cons

One thing that really bothers me is the lack of separate mobile editing. If you change something while working in the mobile view, it also changes the desktop version which is frustrating. It could really learn from Unbounce here since that platform allows you to optimize mobile independently from desktop. I also wish there were more AJAX or jQuery style animation options to make sites feel less generic. Right now, animation is basically missing apart from gallery fade-ins and the text underline effect. Another annoyance is how often it pushes upgrades to the eCommerce plan even when the site isn't meant to be an online store. They've even put an error icon next to one of the templates I am currently using and that gets irritating fast.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

RA

Rachel A.

Child Day Care Services, 11-50 employees

More than a year

5.0
November 2024

handy tools for mobile sales

Pros

Using Squarespace has been very easy and it makes handling transactions while I am on the go incredibly convenient.

Cons

I have really enjoyed the features it offers and the platform fits what I need very well. So nothing to mention when it comes to cons!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BDM

Brie Danielle M.

Construction, 1-10 employees

Less than a year

4.0
November 2024

Simplifies website setup

Pros

Building my website with Squarespace was something I genuinely enjoyed. The initial setup guide was really helpful for getting started and adding custom pages, different elements and updating the overall site style was very easy. It doesn't take much experience to use either since they make things like embedding calendars and other files incredibly simple. The domain module is also very user-friendly and feels almost foolproof.

Cons

One area that really needs improvement is the font system. You have to choose your fonts through the site style settings but you're limited to only three font styles so if you want something different, you have to change the entire site-wide font system. The problem is that doing that also affects edits you already saved across the website. Even though the site style settings are simple enough to work with, changing just one font should be much more flexible. I also feel like customer service is lacking. They haven't been very responsive and I only got past my issue because I ended up figuring it out myself.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

LD

Lorvezline D.

Retail, 1-10 employees

Less than 6 months

5.0
November 2024

simple site management

Pros

This platform is simple and managing everything stays hassle-free.

Cons

It also gives you different options to choose from when deciding how to begin your business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OK

Onur K.

Retail, 1-10 employees

Less than 6 months

5.0
November 2024

Offer professional results

Pros

Right away the modern, well designed templates stood out and the platform's focus on clean visuals made it quick to put together a website that looked professional.

Cons

One thing that felt limiting was the level of customization especially when trying to add more advanced features or integrations compared with other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EE

Elizabeth E.

Media Production, 11-50 employees

Less than a year

5.0
November 2024

beautiful templates, no coding needed

Pros

Being able to build a website without touching any code has been a big plus and the templates look really professional and attractive.

Cons

The price is a bit higher than some other website builders I know about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AZ

Angelica Z.

Retail, 1-10 employees

Less than 6 months

5.0
November 2024

sleek templates and built-ins

Pros

It stands out with modern templates that work really well for building visually impressive websites. It also comes with useful built-in features like SEO optimization, analytics and e-commerce tools so it covers a lot of business needs in one place. The interface is clean and simple too which makes the whole design process feel simple and organized.

Cons

That said it can feel a bit restrictive when it comes to advanced customization since the platform depends a lot on preset templates and doesn't offer as much flexibility as some competitors. The pricing is also on the higher side especially for businesses that need more advanced e-commerce functionality. On top of that website load times can occasionally be slower than expected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KD

Krystina D.

Consumer Services, 11-50 employees

Less than 6 months

5.0
November 2024

helpful for client page creation

Pros

Squarespace has been really useful for my team when we need to build pages for clients who just don't have the time in their busy schedules to handle it themselves.

Cons

There's nothing coming to mind right now in terms of drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10