Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Marketing, 1-10 employees
Less than a year
“Highly recommended!!!”
Pros
My favorite part of Squarespace is that they sent me a free card swipe reader to plug into my phone's charging port. It's an awesome tool for my baking business, and I plan to use it again in the future.
Cons
So far, I haven't encountered any major downsides with Squarespace during my use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 11-50 employees
Less than a year
“quick website and storefront setup”
Pros
Setting up a website and online storefront was really easy which makes it a great option for everyday users who don't have a lot of technical experience.
Cons
I do wish there were a little more control over page placement since getting certain elements exactly where I want them can be a bit limiting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Music, 1-10 employees
More than a year
“best pick for beginners”
Pros
Without a doubt, it's the most user-friendly website builder I have used especially for anyone who has zero knowledge of HTML or coding.
Cons
At first, the template selection can feel a bit restrictive but having fewer options actually helps lead to better-looking results.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Free Trial
“quick setup for product management”
Pros
I find it easy to use and managing products was simple throughout.
Cons
One frustrating part was how difficult it was to delete recurring invoices.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than a year
“custom storefront and marketing perks”
Pros
One thing that really stood out with Squarespace was how simple it was to add products to my website and include all the important details and descriptions for each one. I also appreciated that payments for products could be deposited directly into my bank account. On top of that I was able to choose the themes and colors for my web page which made it feel tailored to me and the people using the site. Being able to pick my own domain and website name was another big plus since it fit my online retail business perfectly. It also comes with marketing tools and email marketing features that helped us work on growing our customer base. Another feature I enjoyed was the option to create a logo for my business, along with a business name generator for clients who are struggling to come up with a good original business name. The pricing was also a strong advantage because it felt fair for everything they let us use to build an online store.
Cons
The part I liked least was that setting up multiple payment options took quite a bit of work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Marketing and Advertising, 500+ employees
More than a year
“simple setup and helpful support”
Pros
Getting web pages up and running is very easy and the customer service has been really helpful as well.
Cons
The pricing structure was a bit confusing to understand at first.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 1-10 employees
Less than 6 months
“sleek storefront with everything included”
Pros
Building a modern online store with all the core e‑commerce features you need seems pretty easy with this tool.
Cons
Compared with certain other website builders, it can come across as a bit pricey especially once you add extras like email campaigns or e-commerce services.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Photography, 1-10 employees
Less than 6 months
“beautiful designs and reliable tools”
Pros
Out of all the website builders I have tried, this one has been the best. The designs are excellent, the functionality is amazing and I really cannot fault it at all.
Cons
I honestly don't have any major complaints. The only thing worth mentioning is the price of the service.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Design, 1-10 employees
Less than a year
“data management done right”
Pros
Managing data with it is very easy which is something I really like.
Cons
At the moment, I don't have anything to point out as a downside about using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
More than a year
“simple to teach and use”
Pros
Squarespace works well for us because we can train clients on it whenever they need help. It's pretty easy to use and it doesn't take long to become confident with it.
Cons
One thing we weren't happy about was the pricing since not everything was included upfront.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“sleek site in minutes”
Pros
Getting a basic website up and running is very simple and it still ends up looking professional and modern.
Cons
Since the templates are so easy to use, websites can end up feeling less distinctive and not all that different from others.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Apparel & Fashion, 1-10 employees
Less than a year
“beautiful templates and themes”
Pros
Their templates and themes make it simple to put together visually stunning websites.
Cons
I needed more of an e-commerce platform and I realized its selling features aren't as good as what you get with something like Shopify.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Apparel & Fashion, 1-10 employees
Less than 6 months
“Perfect e-commerce alternative”
Pros
Squarespace works really well as an alternative to using Shopify for an e-commerce website.
Cons
One thing I wasn't happy with was the limited customization compared with what Shopify offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 1-10 employees
Free Trial
“Good templates, limited flexibility”
Pros
The templates look professional and the e-commerce tools cover the basics really well. Getting everything set up and managing the site day to day doesn't take much effort and the analytics and traffic management features are useful for keeping an eye on performance.
Cons
The navigation bar can be frustrating to work with and customization feels very limited unless you add code. The login process is also annoying and makes simple access feel harder than it should.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Apparel & Fashion, 1-10 employees
Less than 6 months
“build a site on your own”
Pros
Putting together a website on my own was very doable with Squarespace and I didn't need to bring in outside help to get it done.
Cons
I wasn't a fan of every single function but overall it still helps create a really nice-looking website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“Strong option in the market”
Pros
Whenever I need to get a website up and running fast, Squarespace still seems like one of the strongest options available. Plus it offers a good range of templates and customizing them doesn't take much effort. That said even with the flexibility, a lot of the designs still come across as a little too template-like.
Cons
One thing that really bothers me is the lack of separate mobile editing. If you change something while working in the mobile view, it also changes the desktop version which is frustrating. It could really learn from Unbounce here since that platform allows you to optimize mobile independently from desktop. I also wish there were more AJAX or jQuery style animation options to make sites feel less generic. Right now, animation is basically missing apart from gallery fade-ins and the text underline effect. Another annoyance is how often it pushes upgrades to the eCommerce plan even when the site isn't meant to be an online store. They've even put an error icon next to one of the templates I am currently using and that gets irritating fast.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Child Day Care Services, 11-50 employees
More than a year
“handy tools for mobile sales”
Pros
Using Squarespace has been very easy and it makes handling transactions while I am on the go incredibly convenient.
Cons
I have really enjoyed the features it offers and the platform fits what I need very well. So nothing to mention when it comes to cons!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Less than a year
“Simplifies website setup”
Pros
Building my website with Squarespace was something I genuinely enjoyed. The initial setup guide was really helpful for getting started and adding custom pages, different elements and updating the overall site style was very easy. It doesn't take much experience to use either since they make things like embedding calendars and other files incredibly simple. The domain module is also very user-friendly and feels almost foolproof.
Cons
One area that really needs improvement is the font system. You have to choose your fonts through the site style settings but you're limited to only three font styles so if you want something different, you have to change the entire site-wide font system. The problem is that doing that also affects edits you already saved across the website. Even though the site style settings are simple enough to work with, changing just one font should be much more flexible. I also feel like customer service is lacking. They haven't been very responsive and I only got past my issue because I ended up figuring it out myself.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Retail, 1-10 employees
Less than 6 months
“simple site management”
Pros
This platform is simple and managing everything stays hassle-free.
Cons
It also gives you different options to choose from when deciding how to begin your business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Offer professional results”
Pros
Right away the modern, well designed templates stood out and the platform's focus on clean visuals made it quick to put together a website that looked professional.
Cons
One thing that felt limiting was the level of customization especially when trying to add more advanced features or integrations compared with other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9