Randall L.
Import and Export, 1-10 employees
Less than 6 months
“Pretty restrictive setup”
Pros
The template choices are strong and the built-in mobile optimization is a real plus. Squarespace also does a nice job with its all in one setup for domains, website management, analytics and eCommerce.
Cons
At the same time it felt pretty restrictive and made it hard to fully create the site I had in mind. Even though they now offer built-in domain support, connecting my existing domain took several tries and I kept running into an endless is updating message that never actually completed. I had to contact support multiple times and the issue still wasn't resolved. On top of that while the all in one setup is convenient, integrating apps outside their fairly limited library was difficult or not possible at all.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Quantieshia B.
Entertainment, 1-10 employees
More than a year
“Clean storefront and professional design”
Pros
The interface seems modern yet simple and it lets me list and publish my products without any hassle.
Cons
The part I struggled with was SEO optimization since it was pretty difficult to figure out and set up.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Annie L.
Retail, 1-10 employees
More than a year
“templates helped, store tools didn't”
Pros
Having a selection of templates to pick from was definitely a plus.
Cons
It didn't perform well for our online store and making custom design changes was harder than it should have been. A lot of the time, it felt like the platform was working against me instead of helping.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Ben S.
Consumer Services, 51-100 employees
More than a year
“limitless creative possibilities”
Pros
Squarespace gives users a lot of creative freedom and the possibilities for building and customizing with it feel almost endless.
Cons
There's a small learning curve at first but it's nothing too hard to get past. Beyond that the platform seems very easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellie S.
Marketing and Advertising, 1-10 employees
Less than 6 months
“all-in-one website setup delight”
Pros
Picking a template and building the site I had in mind was really easy. Getting my domain purchased and setting up Google Workspace was simple too and having everything handled in one place made the whole process much more convenient.
Cons
The pricing felt a bit higher than I hoped, though I am not sure there's a cheaper option that delivers results this good.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kevin B.
Design, 1-10 employees
More than a year
“flexible design with simple setup”
Pros
It is very user-friendly but it still gives enough freedom to customize things and make the site feel like your own.
Cons
One limitation I noticed was that some marketing tools especially email automation, were a bit restricted unless I upgraded with the add-on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adrian T.
Entertainment, 1-10 employees
More than a year
“clean design and helpful support”
Pros
Squarespace combines a clean, simple design with customer service that's exactly right for a startup website platform.
Cons
Getting started can feel a bit overwhelming because of all the options, even if that seems intentional. It does become more manageable over time once you understand how the different projects connect and work together.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Design, 1-10 employees
Less than a year
“stylish templates with flexibility”
Pros
It comes with beautiful, professionally designed templates that can be customized a lot so putting together a visually appealing website feels very achievable.
Cons
Compared with competitors like Wix, the editing interface is not as user friendly which can make things a little challenging when you're just starting out.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jarah L.
Retail, 1-10 employees
Less than a year
“drag-and-drop but limited control”
Pros
The drag and drop setup makes the platform simple to work with and helps put pages together quickly.
Cons
Customization feels pretty restricted and I cannot tailor sites as much as I can with other builders.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Nina H.
Banking, 51-100 employees
More than a year
“out-of-the-box site creation”
Pros
With this platform getting a site up and running right away is really easy. Overall it works well out of the box and makes the whole creation process feel very simple.
Cons
The only downside is that the customization options weren't as extensive as we originally expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David C.
Retail, 1-10 employees
Less than a year
“affordable website builder”
Pros
A really great option for any small website as it's affordable, easy to work with and makes it simple to build a beautiful site whether you need e-commerce features or just a standard website.
Cons
It doesn't feel like the best fit for large-scale e-commerce stores that need a lot of customization and flexibility.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Leigh C.
Arts and Crafts, 1-10 employees
Less than 6 months
“stylish templates for quick setup”
Pros
The built-in templates are a big plus and right from the start it asks a few questions so the website can be tailored to what you need.
Cons
The downside is that the available options feel pretty limited so there is not a lot of flexibility when choosing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Cristian M.
Information Technology and Services, 51-100 employees
Less than a year
“powerful website building for brands”
Pros
Squarespace makes it simple for businesses to create and tailor a website. It takes very little effort to build a brand by establishing an online presence.
Cons
It includes all the useful features we need and we haven't run into any issues to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kimberly K.
Retail, 1-10 employees
Less than a year
“team invoicing in one place”
Pros
Having everything for the whole team in one place is really useful with Squarespace. It also makes sending invoices pretty simple and convenient.
Cons
The one part that bothered me was the security side. I didn't really feel comfortable putting personal information in there because it didn't seem very secure.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Joy B.
Non-Profit Organization Management, 1-10 employees
More than a year
“simple setup and beginner-friendly”
Pros
The thing I like is that getting a basic website up and running is pretty quick. Also the drag and drop editor makes the whole process seem very approachable. Plus it is easy to learn right away and you definitely don't need any web development experience to start using it.
Cons
The available templates and design styles can feel a bit limiting when you want more creative flexibility.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Laina W.
Health, Wellness and Fitness, 1-10 employees
More than a year
“versatile sales setup”
Pros
Works really well for both online and in-person sales and the platform is simple to use in either setup.
Cons
When you have a large inventory, adding products takes some careful attention since each item needs to be entered individually but once everything is set up, managing it is pretty easy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
christopher f.
Wireless, 1-10 employees
Less than 6 months
“stylish templates and all-in-one setup”
Pros
The interface looks very user-friendly and the design templates look really attractive. Also it is very convenient having everything, including hosting and e-commerce, available in one place.
Cons
At the same time, the customization features feel a little restricted and the pricing is somewhat higher than some other platforms. It's also a downside that phone support isn't available.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Publishing, 1-10 employees
More than a year
“flexible site and email tools”
Pros
Being able to build the site myself and make updates on my own is a big plus and there are plenty of tools available for both website creation and email development.
Cons
Since it's a DIY platform, it can take some time to figure out how to do everything you want and it still doesn't offer all the functionality that MailChimp has.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Evan R.
Marketing and Advertising, 1-10 employees
More than a year
“modern templates and automation”
Pros
A lot of the process seems nicely automated and most of the templates look professional, modern and visually appealing.
Cons
Since it works as a boxed-in website builder, you're limited to the options and design controls they provide.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Avash K.
Health, Wellness and Fitness, 500+ employees
More than a year
“affordable site building freedom”
Pros
Needing a website usually means spending a lot of time explaining every detail to a developer and that can get expensive fast. Squarespace has been a really practical alternative for me. Even without being a developer, I have been able to build several websites for my professional work at a reasonable cost. I can pick a template, customize the pages the way I want and get the site published without much hassle.
Cons
One thing I'd still want is a wider selection of templates. There are already plenty available but I sometimes struggle to find ones that match my specific purpose a bit better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10