Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

KW
Kieran W.

Financial Services, 1-10 employees

More than a year

5.0

“powerful all-in-one website toolkit”

Pros

Building a site with Squarespace is incredibly easy and having websites, domains, email marketing, e-commerce, booking and scheduling all in one place makes everything much more convenient.

Cons

The only downside is that the pricing is a bit higher than some other alternatives.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CD
Chris D.

Marketing and Advertising, 51-100 employees

More than a year

4.0

“flexible website and payments”

Pros

Squarespace gave us a really flexible way to build our websites and handle payments in one place. It worked well for what we needed and I'd definitely recommend it.

Cons

One downside is that customer support can be a bit slow when it comes to getting back to you.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

TW
Tamia W.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“reliable pos that works”

Pros

Running the POS with Squarespace has been simple and hassle-free and I'd definitely recommend it.

Cons

Honestly I think it's the best system out there and I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL
Randall L.

Import and Export, 1-10 employees

Less than 6 months

3.0

“Pretty restrictive setup”

Pros

The template choices are strong and the built-in mobile optimization is a real plus. Squarespace also does a nice job with its all in one setup for domains, website management, analytics and eCommerce.

Cons

At the same time it felt pretty restrictive and made it hard to fully create the site I had in mind. Even though they now offer built-in domain support, connecting my existing domain took several tries and I kept running into an endless is updating message that never actually completed. I had to contact support multiple times and the issue still wasn't resolved. On top of that while the all in one setup is convenient, integrating apps outside their fairly limited library was difficult or not possible at all.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

5

QB
Quantieshia B.

Entertainment, 1-10 employees

More than a year

5.0

“Clean storefront and professional design”

Pros

The interface seems modern yet simple and it lets me list and publish my products without any hassle.

Cons

The part I struggled with was SEO optimization since it was pretty difficult to figure out and set up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AL
Annie L.

Retail, 1-10 employees

More than a year

3.0

“templates helped, store tools didn't”

Pros

Having a selection of templates to pick from was definitely a plus.

Cons

It didn't perform well for our online store and making custom design changes was harder than it should have been. A lot of the time, it felt like the platform was working against me instead of helping.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

BS
Ben S.

Consumer Services, 51-100 employees

More than a year

5.0

“limitless creative possibilities”

Pros

Squarespace gives users a lot of creative freedom and the possibilities for building and customizing with it feel almost endless.

Cons

There's a small learning curve at first but it's nothing too hard to get past. Beyond that the platform seems very easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES
Ellie S.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“all-in-one website setup delight”

Pros

Picking a template and building the site I had in mind was really easy. Getting my domain purchased and setting up Google Workspace was simple too and having everything handled in one place made the whole process much more convenient.

Cons

The pricing felt a bit higher than I hoped, though I am not sure there's a cheaper option that delivers results this good.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KB
Kevin B.

Design, 1-10 employees

More than a year

5.0

“flexible design with simple setup”

Pros

It is very user-friendly but it still gives enough freedom to customize things and make the site feel like your own.

Cons

One limitation I noticed was that some marketing tools especially email automation, were a bit restricted unless I upgraded with the add-on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AT
Adrian T.

Entertainment, 1-10 employees

More than a year

4.0

“clean design and helpful support”

Pros

Squarespace combines a clean, simple design with customer service that's exactly right for a startup website platform.

Cons

Getting started can feel a bit overwhelming because of all the options, even if that seems intentional. It does become more manageable over time once you understand how the different projects connect and work together.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Design, 1-10 employees

Less than a year

4.0

“stylish templates with flexibility”

Pros

It comes with beautiful, professionally designed templates that can be customized a lot so putting together a visually appealing website feels very achievable.

Cons

Compared with competitors like Wix, the editing interface is not as user friendly which can make things a little challenging when you're just starting out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JL
Jarah L.

Retail, 1-10 employees

Less than a year

3.0

“drag-and-drop but limited control”

Pros

The drag and drop setup makes the platform simple to work with and helps put pages together quickly.

Cons

Customization feels pretty restricted and I cannot tailor sites as much as I can with other builders.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

NH
Nina H.

Banking, 51-100 employees

More than a year

5.0

“out-of-the-box site creation”

Pros

With this platform getting a site up and running right away is really easy. Overall it works well out of the box and makes the whole creation process feel very simple.

Cons

The only downside is that the customization options weren't as extensive as we originally expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DC
David C.

Retail, 1-10 employees

Less than a year

5.0

“affordable website builder”

Pros

A really great option for any small website as it's affordable, easy to work with and makes it simple to build a beautiful site whether you need e-commerce features or just a standard website.

Cons

It doesn't feel like the best fit for large-scale e-commerce stores that need a lot of customization and flexibility.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LC
Leigh C.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“stylish templates for quick setup”

Pros

The built-in templates are a big plus and right from the start it asks a few questions so the website can be tailored to what you need.

Cons

The downside is that the available options feel pretty limited so there is not a lot of flexibility when choosing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

CM
Cristian M.

Information Technology and Services, 51-100 employees

Less than a year

5.0

“powerful website building for brands”

Pros

Squarespace makes it simple for businesses to create and tailor a website. It takes very little effort to build a brand by establishing an online presence.

Cons

It includes all the useful features we need and we haven't run into any issues to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KK
Kimberly K.

Retail, 1-10 employees

Less than a year

3.0

“team invoicing in one place”

Pros

Having everything for the whole team in one place is really useful with Squarespace. It also makes sending invoices pretty simple and convenient.

Cons

The one part that bothered me was the security side. I didn't really feel comfortable putting personal information in there because it didn't seem very secure.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

JB
Joy B.

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

“simple setup and beginner-friendly”

Pros

The thing I like is that getting a basic website up and running is pretty quick. Also the drag and drop editor makes the whole process seem very approachable. Plus it is easy to learn right away and you definitely don't need any web development experience to start using it.

Cons

The available templates and design styles can feel a bit limiting when you want more creative flexibility.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LW
Laina W.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“versatile sales setup”

Pros

Works really well for both online and in-person sales and the platform is simple to use in either setup.

Cons

When you have a large inventory, adding products takes some careful attention since each item needs to be entered individually but once everything is set up, managing it is pretty easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CF
christopher f.

Wireless, 1-10 employees

Less than 6 months

4.0

“stylish templates and all-in-one setup”

Pros

The interface looks very user-friendly and the design templates look really attractive. Also it is very convenient having everything, including hosting and e-commerce, available in one place.

Cons

At the same time, the customization features feel a little restricted and the pricing is somewhat higher than some other platforms. It's also a downside that phone support isn't available.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7