Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Publishing, 1-10 employees
More than a year
“flexible site and email tools”
Pros
Being able to build the site myself and make updates on my own is a big plus and there are plenty of tools available for both website creation and email development.
Cons
Since it's a DIY platform, it can take some time to figure out how to do everything you want and it still doesn't offer all the functionality that MailChimp has.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“modern templates and automation”
Pros
A lot of the process seems nicely automated and most of the templates look professional, modern and visually appealing.
Cons
Since it works as a boxed-in website builder, you're limited to the options and design controls they provide.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 500+ employees
More than a year
“affordable site building freedom”
Pros
Needing a website usually means spending a lot of time explaining every detail to a developer and that can get expensive fast. Squarespace has been a really practical alternative for me. Even without being a developer, I have been able to build several websites for my professional work at a reasonable cost. I can pick a template, customize the pages the way I want and get the site published without much hassle.
Cons
One thing I'd still want is a wider selection of templates. There are already plenty available but I sometimes struggle to find ones that match my specific purpose a bit better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, 1-10 employees
More than a year
“clean website builder”
Pros
Getting my website created and set up was fairly easy. I also tried adding an ecommerce site to go along with it.
Cons
Setting up the online store side is pretty difficult and making edits afterward feels even more challenging. Since I am new to this, I really wish there were a video tutorial I could follow.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Retail, 1-10 employees
Less than a year
“sleek design with built-in tools”
Pros
Squarespace really focuses on sleek, minimalist design and that's a big plus. Also the interface is easy to use and it comes with plenty of built‑in tools for content management, marketing and online sales.
Cons
The downside is that it can get pricey compared to other platforms especially once you add e-commerce or need more advanced features. Template customization is possible but it still doesn't offer the same level of flexibility as platforms that give you deeper control over code and functionality.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Media Production, 1-10 employees
More than a year
“clean builder for quick sites”
Pros
It is very easy to use and it handles what I need regarding a website without requiring me to write any code.
Cons
It does act a little wonky once in a while and without coding knowledge, creating a highly custom website is pretty limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Investment Banking, 500+ employees
More than a year
“Perfect tool for beginners”
Pros
To me its biggest plus is its attractive, customizable templates which make it simple to put together a professional looking website even if you're just getting started.
Cons
One drawback is that more advanced customizations can require coding knowledge which makes it less flexible for users without a technical background.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospitality, 1-10 employees
More than a year
“built a client site fast”
Pros
It is surprisingly easy to use. I am not a tech expert and don't have much IT background but as a marketing professional, building and updating client websites is important. It was so simple to learn that I was honestly shocked and relieved. I ended up creating a full website for a client from scratch. It looked professional and it took barely half the time I expected.
Cons
At times moving certain elements around on the site can be a little tricky but it's not a major issue. It just means taking a bit more time to place everything carefully.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than 6 months
“Modern templates and simple setup”
Pros
Setting up and running my site with Squarespace was very easy. The platform is user friendly, the templates look modern and the pricing is reasonable compared to other options. I also really like the domain name auto‑complete feature as it makes searching for available domains much faster and more convenient.
Cons
From a small business owner's perspective, the biggest downside still comes back to cost. As it is not overly expensive but it is still the main con for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
More than a year
“fantastic website builder”
Pros
Squarespace is probably the most user-friendly web design platform out there.
Cons
A few design elements feel a bit locked into the grid so getting every placement perfectly clean isn't always possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“blog publishing feels effortless”
Pros
Putting together blog posts in Squarespace is pretty easy and creating content in general feels simple and manageable.
Cons
Honestly there is not really anything I dislike about this tool. It is very simple to work with.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 1-10 employees
More than a year
“fantastic for building from scratch”
Pros
Designing and setting up a website with this tool is very easy. It's an ideal choice when you're creating a site from scratch.
Cons
One downside is that you cannot actually edit your website through the mobile or iPad app which makes the app feel a little pointless.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Construction, 1-10 employees
Free Trial
“Modern design and good trial value”
Pros
Squarespace had a modern look and feel that made the platform enjoyable to use and the free trial offered a lot of value for what was included.
Cons
The downside is that there are limits when it comes to SEO options and deeper customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“simple launch and room to grow”
Pros
It is easy to use and putting together and publishing a website doesn't require any coding knowledge. It also scales well as your business or project expands.
Cons
The editing tools can feel restrictive if you know how to code and have a very specific vision for how you want your website to look.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“beginner-friendly website builder”
Pros
Getting a site up and running was very manageable, even with almost no technical skills or prior website-building experience.
Cons
The mobile setup can be a bit glitchy At times especially compared with how the desktop version behaves.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cosmetics, 1-10 employees
Less than a year
“powerful ecommerce built in”
Pros
Most plans include built-in ecommerce tools and they've been really useful to work with.
Cons
It's not as user-friendly as some other website builders.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Human Resources, 1-10 employees
Less than a year
“stylish templates with lots of options”
Pros
Squarespace gives us a decent collection of templates that really help when building a website. Having those designs ready to use makes the whole setup process much more convenient.
Cons
At times the platform feels a bit overloaded with features. Some templates are also overly complicated and there isn't enough guidance or coaching on how to properly edit and customize them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“fundraising game changer”
Pros
At our off-site fundraising events, whether they're held in churches or other venues, being able to accept donations on the spot has made a huge difference. Fewer and fewer people carry cash and checks are even less common now so we needed a way to capture that goodwill in the moment and not miss out on contributions. Squarespace completely changed that for us. It allows us to take donations right away and the transaction fee is in line with the standalone card reader we already use in our office.
Cons
Early on we did run into some hesitation from people who weren't comfortable handing over their credit card while we were holding a phone. That said it has kept rolling out updates over time that have helped resolve those concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“setup process was smooth”
Pros
Building a professional website with Squarespace has been a fantastic experience especially since I didn't need any coding skills to get started. The clean, modern templates helped me put together a visually attractive site very quickly. I also really appreciate how well everything works together, from the design tools to the e-commerce features which makes the entire process feel efficient and hassle-free.
Cons
Even though I enjoy using it, there are a few limits when it comes to customization. If you need more advanced or highly tailored features, the template-based system can start to feel a bit restrictive. On top of that some of the more advanced tools are fairly expensive which may be a drawback for small businesses or personal projects.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Fine Art, 1-10 employees
Free Trial
“clean designs, extra costs”
Pros
Customizable, minimalist designs make it possible to create a really attractive website.
Cons
Important features require paying extra money.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5