Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MP
Mende P.

Computer & Network Security, 51-100 employees

Less than 6 months

1.0

“overpriced builder with absent support”

Pros

Honestly almost nothing. It's an overpriced proprietary SaaS website builder with very basic features and only somewhat decent-looking templates.

Cons

Even simple DNS updates for domains registered with them take at least three days to propagate which feels completely outdated. On top of that their support is basically nonexistent.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

TW
Timmy W.

Apparel & Fashion, 1-10 employees

More than a year

5.0

“reliable invoicing and organized sales”

Pros

Running sales through Squarespace has been really convenient. The invoicing tools are useful, everything is laid out in a way that keeps items organized and having multiple payment input options helps a lot. It also gives customers more confidence when they're checking out and the transaction receipts are a nice touch. On top of that I haven't had the app crash even once.

Cons

One thing that could be better is the transaction fees. They feel a little high and the way they're presented can be somewhat confusing to figure out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

LW
Levent W.

Information Technology and Services, 500+ employees

Less than a year

4.0

“fast website building experience”

Pros

The interface felt very user friendly so learning how to use it didn't take much time at all. The support team was also incredibly helpful and resolved a lot of my issues very quickly. On top of that building websites could be done in a very short amount of time.

Cons

At the same time, making more unique or creative designs was occasionally harder than expected because the platform sometimes pushes its own settings and limitations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

BM
Bridget M.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“clean website setup for beginners”

Pros

Squarespace makes it simple to build your own website, even if you have no web design background.

Cons

Adding integrations can be tricky to figure out if you didn't set them up through the tool from the start.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JT
Jess T.

Real Estate, 500+ employees

Less than a year

5.0

“clean and reliable website builder”

Pros

Overall this product is easy to use and it performs exactly as I expected.

Cons

At this point, we haven't come across anything we dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NS
Nicholas S.

Civil Engineering, 51-100 employees

Less than 6 months

4.0

“quick, affordable website launches”

Pros

Squarespace works really well when you need to launch a website quickly without spending too much. Overall it is a great option for getting an affordable site up and running fast.

Cons

It would be much better if there were stronger support for customizations since the current options can feel somewhat limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Apparel & Fashion, 51-100 employees

Less than a year

4.0

“professional-looking site in no time”

Pros

As someone without a professional background, I was still able to build blogs, navigate websites and make quick fixes without much trouble. I was honestly surprised by how simple the setup was and how professional my website turned out.

Cons

To me it seems better suited for simpler projects so it can feel limiting if you need a more advanced, high-end website with heavier functionality.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

BL
Brandon L.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“versatile payments anywhere”

Pros

Where this app really delivers is taking electronic payments from just about anywhere, as long as there's a data signal. It's a versatile tool and overall it's been a very good app to use.

Cons

One area that could definitely use more attention is the promotional side. It doesn't always feel like users are especially valued or supported there.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HS
Himanshu S.

Apparel & Fashion, 11-50 employees

More than a year

5.0

“attractive site for business”

Pros

It helps me build a very attractive, user-friendly website for my business.

Cons

The price is a little on the higher side for new business owners, though it still feels worth it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0

“handy inventory and payroll tools”

Pros

Navigation seems simple and having offline mode is really useful. Also it does a nice job keeping inventory and payroll organized.

Cons

There are some technical issues from time to time and it seems to need frequent updates to keep everything running properly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

HS
Hannah S.

Design, 1-10 employees

Less than 6 months

5.0

“right for stylish and professional websites”

Pros

Compared with platforms like WordPress, Squarespace is very easy to use while still looking modern and dependable. Its features and templates clearly come from a lot of research and data so the final site always looks professional and visually appealing.

Cons

The starting price is fairly high which can make it a significant investment for small businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CT
Callum T.

Education Management, 500+ employees

Free Trial

3.0

“user-friendly setup, pricier choice”

Pros

At first glance it feels like a pretty user-friendly platform for building and setting up websites.

Cons

When I compared the pricing to other options like Wix, it pushed me toward considering a different product instead.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

A
Anonymous

Design, 1-10 employees

Less than 6 months

4.0

“beautiful sites with polish”

Pros

Building a modern, attractive website with Squarespace is pretty easy. It helps users put together beautiful pages without much hassle.

Cons

It can feel a bit limiting compared with other website builders especially for people who have stronger technical skills and want more control or flexibility.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

TB
Trina B.

Arts and Crafts, 11-50 employees

Less than a year

5.0

“helpful tips and simple setup”

Pros

I was able to set up and run a website pretty easily and even the built-in tips were genuinely helpful along the way.

Cons

There were a few specific things I wanted to do and it took some trial and error to figure out how to get them working the way I wanted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Accounting, 11-50 employees

Less than 6 months

5.0

“fast, responsive sites for simple needs”

Pros

Squarespace works great for building quick, responsive websites when you need something simple and fast. Also it handles simple needs well and keeps the whole process efficient.

Cons

Coming from a coding background, I usually want to dig much deeper into the software and that level of control just isn't really what it is built for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KH
Kiran H.

Public Relations and Communications, 1-10 employees

Less than 6 months

4.0

“stylish templates and simple editing”

Pros

Squarespace is good for building pages thanks to the simple drag and drop editor. Also the professionally designed templates really stand out and the interface is user friendly overall. It even offers many of the most popular template styles for designers which is a big plus.

Cons

One downside is that it doesn't support multiple languages. On top of that the monthly or annual pricing feels too high for the features you actually get.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BG
Betsy G.

Mental Health Care, 1-10 employees

More than a year

3.0

“feature-packed but text editing frustrating”

Pros

It comes with a lot built in. And it is fairly perfect to put together a great website structure and many useful features are included at no extra cost like calendars, events and password‑protected sections for different areas of the site. The menu setup is flexible and well designed too.

Cons

Where it becomes frustrating is with text entry and formatting. Even with years of experience working with text across different software, I still find this one harder than it should be in this area. It doesn't handle default formatting for new content very intelligently and the formatting choices feel limited unless you're willing to do heavy customization. I also ran into trouble when trying to change link colors. Overall, working with text just isn't very enjoyable and I have also had issues saving changes as a draft without having to publish them.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

CR
Cameron R.

Consumer Goods, 101-500 employees

Less than 6 months

5.0

“user-friendly and worth it”

Pros

Well it took almost no effort to use it. The interface is very user-friendly and it doesn't take long to understand how everything works and become confident using it.

Cons

It is a bit on the expensive side but the features included make the price feel justified.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

DB
Daniella B.

Cosmetics, 1-10 employees

More than a year

5.0

“perfect fit for my business”

Pros

Squarespace made it easy to set up my site and get it running and it came with everything I needed to build out my business website. Even after two years, I am still using it regularly and it continues to do exactly what I need.

Cons

Overall, I have had a very positive experience. If I could change anything, I'd love more design flexibility to add different looks to the site. It would also help to have an option for non-fixed pricing, like being able to add an asterisk next to prices when appointment costs can vary.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

PS
Paige S.

Graphic Design, 1-10 employees

More than a year

5.0

“fantastic templates and guidance”

Pros

Getting a site up and running with Squarespace is very easy. Even the parts of website building that usually seem the most technical were simple enough to follow and the instructional videos did a really good job of showing exactly what to do. As someone who learns best visually, that was a huge plus. There's also a template for just about everyone and the selection feels genuinely unique while still being flexible enough to customize for your business.

Cons

It is a little more expensive than some competing options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10