Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Computer & Network Security, 51-100 employees
Less than 6 months
“overpriced builder with absent support”
Pros
Honestly almost nothing. It's an overpriced proprietary SaaS website builder with very basic features and only somewhat decent-looking templates.
Cons
Even simple DNS updates for domains registered with them take at least three days to propagate which feels completely outdated. On top of that their support is basically nonexistent.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Apparel & Fashion, 1-10 employees
More than a year
“reliable invoicing and organized sales”
Pros
Running sales through Squarespace has been really convenient. The invoicing tools are useful, everything is laid out in a way that keeps items organized and having multiple payment input options helps a lot. It also gives customers more confidence when they're checking out and the transaction receipts are a nice touch. On top of that I haven't had the app crash even once.
Cons
One thing that could be better is the transaction fees. They feel a little high and the way they're presented can be somewhat confusing to figure out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“fast website building experience”
Pros
The interface felt very user friendly so learning how to use it didn't take much time at all. The support team was also incredibly helpful and resolved a lot of my issues very quickly. On top of that building websites could be done in a very short amount of time.
Cons
At the same time, making more unique or creative designs was occasionally harder than expected because the platform sometimes pushes its own settings and limitations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 1-10 employees
Less than a year
“clean website setup for beginners”
Pros
Squarespace makes it simple to build your own website, even if you have no web design background.
Cons
Adding integrations can be tricky to figure out if you didn't set them up through the tool from the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Real Estate, 500+ employees
Less than a year
“clean and reliable website builder”
Pros
Overall this product is easy to use and it performs exactly as I expected.
Cons
At this point, we haven't come across anything we dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 51-100 employees
Less than 6 months
“quick, affordable website launches”
Pros
Squarespace works really well when you need to launch a website quickly without spending too much. Overall it is a great option for getting an affordable site up and running fast.
Cons
It would be much better if there were stronger support for customizations since the current options can feel somewhat limited.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Apparel & Fashion, 51-100 employees
Less than a year
“professional-looking site in no time”
Pros
As someone without a professional background, I was still able to build blogs, navigate websites and make quick fixes without much trouble. I was honestly surprised by how simple the setup was and how professional my website turned out.
Cons
To me it seems better suited for simpler projects so it can feel limiting if you need a more advanced, high-end website with heavier functionality.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Arts and Crafts, 1-10 employees
Less than 6 months
“versatile payments anywhere”
Pros
Where this app really delivers is taking electronic payments from just about anywhere, as long as there's a data signal. It's a versatile tool and overall it's been a very good app to use.
Cons
One area that could definitely use more attention is the promotional side. It doesn't always feel like users are especially valued or supported there.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Apparel & Fashion, 11-50 employees
More than a year
“attractive site for business”
Pros
It helps me build a very attractive, user-friendly website for my business.
Cons
The price is a little on the higher side for new business owners, though it still feels worth it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“handy inventory and payroll tools”
Pros
Navigation seems simple and having offline mode is really useful. Also it does a nice job keeping inventory and payroll organized.
Cons
There are some technical issues from time to time and it seems to need frequent updates to keep everything running properly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Design, 1-10 employees
Less than 6 months
“right for stylish and professional websites”
Pros
Compared with platforms like WordPress, Squarespace is very easy to use while still looking modern and dependable. Its features and templates clearly come from a lot of research and data so the final site always looks professional and visually appealing.
Cons
The starting price is fairly high which can make it a significant investment for small businesses.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 500+ employees
Free Trial
“user-friendly setup, pricier choice”
Pros
At first glance it feels like a pretty user-friendly platform for building and setting up websites.
Cons
When I compared the pricing to other options like Wix, it pushed me toward considering a different product instead.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Design, 1-10 employees
Less than 6 months
“beautiful sites with polish”
Pros
Building a modern, attractive website with Squarespace is pretty easy. It helps users put together beautiful pages without much hassle.
Cons
It can feel a bit limiting compared with other website builders especially for people who have stronger technical skills and want more control or flexibility.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Arts and Crafts, 11-50 employees
Less than a year
“helpful tips and simple setup”
Pros
I was able to set up and run a website pretty easily and even the built-in tips were genuinely helpful along the way.
Cons
There were a few specific things I wanted to do and it took some trial and error to figure out how to get them working the way I wanted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 11-50 employees
Less than 6 months
“fast, responsive sites for simple needs”
Pros
Squarespace works great for building quick, responsive websites when you need something simple and fast. Also it handles simple needs well and keeps the whole process efficient.
Cons
Coming from a coding background, I usually want to dig much deeper into the software and that level of control just isn't really what it is built for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Public Relations and Communications, 1-10 employees
Less than 6 months
“stylish templates and simple editing”
Pros
Squarespace is good for building pages thanks to the simple drag and drop editor. Also the professionally designed templates really stand out and the interface is user friendly overall. It even offers many of the most popular template styles for designers which is a big plus.
Cons
One downside is that it doesn't support multiple languages. On top of that the monthly or annual pricing feels too high for the features you actually get.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“feature-packed but text editing frustrating”
Pros
It comes with a lot built in. And it is fairly perfect to put together a great website structure and many useful features are included at no extra cost like calendars, events and password‑protected sections for different areas of the site. The menu setup is flexible and well designed too.
Cons
Where it becomes frustrating is with text entry and formatting. Even with years of experience working with text across different software, I still find this one harder than it should be in this area. It doesn't handle default formatting for new content very intelligently and the formatting choices feel limited unless you're willing to do heavy customization. I also ran into trouble when trying to change link colors. Overall, working with text just isn't very enjoyable and I have also had issues saving changes as a draft without having to publish them.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Consumer Goods, 101-500 employees
Less than 6 months
“user-friendly and worth it”
Pros
Well it took almost no effort to use it. The interface is very user-friendly and it doesn't take long to understand how everything works and become confident using it.
Cons
It is a bit on the expensive side but the features included make the price feel justified.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Cosmetics, 1-10 employees
More than a year
“perfect fit for my business”
Pros
Squarespace made it easy to set up my site and get it running and it came with everything I needed to build out my business website. Even after two years, I am still using it regularly and it continues to do exactly what I need.
Cons
Overall, I have had a very positive experience. If I could change anything, I'd love more design flexibility to add different looks to the site. It would also help to have an option for non-fixed pricing, like being able to add an asterisk next to prices when appointment costs can vary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Graphic Design, 1-10 employees
More than a year
“fantastic templates and guidance”
Pros
Getting a site up and running with Squarespace is very easy. Even the parts of website building that usually seem the most technical were simple enough to follow and the instructional videos did a really good job of showing exactly what to do. As someone who learns best visually, that was a huge plus. There's also a template for just about everyone and the selection feels genuinely unique while still being flexible enough to customize for your business.
Cons
It is a little more expensive than some competing options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10