Benjamin G.
Medical Practice, 11-50 employees
More than a year
“Reliable payment process”
Pros
Their system is very easy to use. The website is clear and user friendly and setting up our own items on the terminal is simple. Also it supports multiple staff members which is a big plus.
Cons
I honestly don't have much to complain about. It has worked really well for taking and tracking payments. There may be limitations on the more advanced back-end side but I don't have enough experience there to judge that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kalen M.
Health, Wellness and Fitness, 11-50 employees
More than a year
“works flawlessly across phones”
Pros
I have been able to use it without any issues on both Apple and Samsung Galaxy smartphones which makes it really convenient across devices.
Cons
One downside is that it deducts a minimum fee from every transaction and those charges can add up and become expensive over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Spenser R.
Writing and Editing, 1-10 employees
Less than a year
“team-friendly website builder”
Pros
Using it with a team felt very easy and the platform was user friendly from the start.
Cons
The pricing is on the expensive side and creating duplicate websites isn't very convenient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
JD S.
Marketing and Advertising, 1-10 employees
Less than a year
“A complete tool”
Pros
The interface feels very user friendly and the templates are beautiful while still offering plenty of customization. It also comes with built-in SEO, analytics and e-commerce tools which makes it really convenient to handle everything from one place.
Cons
The part I liked least was the limited flexibility when it comes to more advanced customization. A few features feel restrictive and the pricing is on the higher side compared to other platforms.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nicole S.
Arts and Crafts, 1-10 employees
More than a year
“clean layouts, polished results”
Pros
It is very user friendly, the layouts look clean and it helps create a professional looking site without needing to be a web design expert.
Cons
Getting everything set up can take a bit of time but that's pretty much expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angie A.
Mental Health Care, 1-10 employees
Less than a year
“website updates without coding”
Pros
Keeping my website current and relevant has been really simple and I can manage everything without needing any programming knowledge.
Cons
At this point I really don't have any complaints and we've already renewed for a second year.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Toylin H.
Food & Beverages, 1-10 employees
Less than 6 months
“creative freedom for entrepreneurs”
Pros
Squarespace gives you plenty of room to build, expand and be as creative as you want while still turning that creativity into profit. It really feels made for entrepreneurs and driven people who are willing to take chances and aim high.
Cons
The only downside I'd mention wasn't really the platform itself but those moments when I got a bit lazy. At the end of the day, the results you get depend a lot on your own motivation and ambition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris B.
Medical Practice, 1-10 employees
Less than 6 months
“simple website builder for anyone”
Pros
With it getting a website up and running was not a hassle, even without any background in building or managing one. Plus it is simple enough that just about anyone can use it and there are plenty of helpful resources available when needed. At the same time it's also simple to jump in, choose something that fits your industry and start creating. The whole process ended up being fun and enjoyable.
Cons
There are help resources covering nearly every topic but once in a while it takes a bit of digging to track down exactly what you need. Usually, though, the information is there if you keep looking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
simon l.
Information Services, 1-10 employees
Less than a year
“simple setup with polished templates”
Pros
It is very easy to use especially for someone new to building websites. The system is quite basic in a good way and the templates are simple to work with. There are also plenty of online ideas and inspiration that help you make the site look as good as possible.
Cons
It would be better if there were more template options geared toward the fashion industry. Also once you start adding a few extras, the add-on costs can build up pretty quickly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mai V.
Financial Services, 51-100 employees
Less than 6 months
“flexible integrations for growing brands”
Pros
Squarespace makes it simple to connect third-party apps and other integrations which adds a lot of flexibility.
Cons
One downside is that there's no free plan for very small individual users, like people who are just beginning an influencer career.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sarah P.
Cosmetics, 1-10 employees
Free Trial
“Versatile and user friendly”
Pros
It has been a really versatile and user friendly platform to work with which is why I enjoy using it so much.
Cons
Honestly there's not much about it that I dislike.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ronald W.
Design, 1-10 employees
Less than 6 months
“modern templates and quick setup”
Pros
This tool is pretty easy to use and the range of portfolio templates was a big plus. The builder includes a lot of modern looking options that help you launch a site quickly without much hassle.
Cons
The downside I ran into with the site builder was the lack of customization for my website. The convenience of using it came with a tradeoff since there were only limited changes I could make.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Natalie G.
Computer Software, 11-50 employees
Less than a year
“clean ui with handy integrations”
Pros
The platform is simple to use, the interface is user friendly and it integrates well with the other tools we already rely on.
Cons
Building customized landing pages can be tough unless you know how to code. The spacing controls are also really frustrating and some modules just cannot be resized to the height you want.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Adegboyega A.
Leisure, Travel & Tourism, 11-50 employees
More than a year
“reliable website design companion”
Pros
Since 2019 Squarespace has been an outstanding tool for website design and content management. It's also really helpful that it includes domain search and registration features.
Cons
I honestly have not run into anything that feels like a flaw with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
More than a year
“Worth the price”
Pros
There's a wide range of features available which gives users a lot to work with.
Cons
Getting everything to behave the way I wanted took a little time to figure out but I was able to get the hang of it in the end.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Selina S.
Consumer Services, 1-10 employees
More than a year
“Comes with so many options”
Pros
One thing I really appreciated was how flexible it was and how much control it gave me to reshape the overall look of my website. I was able to build out all kinds of pages, from blog content to a recommendations page with purchase links and even set up a store to sell products. There were plenty of templates to choose from and it was also convenient to let other people access the site while keeping permissions strict enough that they could only make certain changes.
Cons
A few of the templates still didn't match exactly what I was looking for. I also ran into issues when uploading images from my computer since they didn't always align the way I wanted and often felt locked into a very segmented grid layout.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ileana A.
Arts and Crafts, 1-10 employees
Less than 6 months
“Customization options are good”
Pros
Switching my existing website over to Squarespace was really easy and I liked being able to tailor the features to match exactly what I needed.
Cons
The pricing felt fairly expensive to me compared with other competitors especially when I looked at what was actually included for the cost.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
James Edward A.
Food & Beverages, 11-50 employees
Less than 6 months
“fast online store setup”
Pros
Getting an online store up and running takes just minutes and the drag and drop builder makes the whole process feel really simple.
Cons
The design side can be tricky at first when you're trying to create something visually appealing without having a background in design.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jaquelin Q.
Education Management, 1-10 employees
More than a year
“cash-free payments everywhere”
Pros
These days I don't need to carry cash with me since I know many small vendors use Squarespace to handle my payments.
Cons
I still have not come across tap payment support on a mobile setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Adam H.
Information Technology and Services, 1-10 employees
Less than a year
“stylish templates for fast launches”
Pros
It offers an impressive selection of website templates that make it possible for us to create and grow our site quickly, even without much technical training.
Cons
At times the landing pages take a little longer than expected to build and load. The pricing can also feel somewhat expensive.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8