Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JM
Jaqlyn M.

Automotive, 11-50 employees

More than a year

3.0

“sleek templates but pricey”

Pros

Squarespace offers good designs and works well for people who don't want to handle all the heavy lifting of building a website since you can mostly just plug your content into the available templates.

Cons

It feels overpriced for what you actually get. After a while, the templates start to look too similar and anything beyond basic text edits usually means needing help from customer support or a service rep.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

AT
Arman T.

Financial Services, 11-50 employees

More than a year

5.0

“Appreciate the helpful support”

Pros

Building a website from scratch with Squarespace is very doable even without any web development background since it comes with a good range of features. The uptime has also been excellent and their support team is available whenever help is needed.

Cons

At times it doesn't feel as flexible as I'd want which can make adding custom features a bit difficult.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LM
Lianne M.

Marketing and Advertising, 11-50 employees

More than a year

5.0

“Gives independence!”

Pros

The templates look professional and the platform is easy to use. I can handle updates and changes myself without needing to hire a programmer.

Cons

Over time, it has become a bit more complicated than it used to be.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BG
Benjamin G.

Medical Practice, 11-50 employees

More than a year

5.0

“Reliable payment process”

Pros

Their system is very easy to use. The website is clear and user friendly and setting up our own items on the terminal is simple. Also it supports multiple staff members which is a big plus.

Cons

I honestly don't have much to complain about. It has worked really well for taking and tracking payments. There may be limitations on the more advanced back-end side but I don't have enough experience there to judge that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KM
Kalen M.

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

“works flawlessly across phones”

Pros

I have been able to use it without any issues on both Apple and Samsung Galaxy smartphones which makes it really convenient across devices.

Cons

One downside is that it deducts a minimum fee from every transaction and those charges can add up and become expensive over time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SR
Spenser R.

Writing and Editing, 1-10 employees

Less than a year

5.0

“team-friendly website builder”

Pros

Using it with a team felt very easy and the platform was user friendly from the start.

Cons

The pricing is on the expensive side and creating duplicate websites isn't very convenient.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

JS
JD S.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“A complete tool”

Pros

The interface feels very user friendly and the templates are beautiful while still offering plenty of customization. It also comes with built-in SEO, analytics and e-commerce tools which makes it really convenient to handle everything from one place.

Cons

The part I liked least was the limited flexibility when it comes to more advanced customization. A few features feel restrictive and the pricing is on the higher side compared to other platforms.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

NS
Nicole S.

Arts and Crafts, 1-10 employees

More than a year

5.0

“clean layouts, polished results”

Pros

It is very user friendly, the layouts look clean and it helps create a professional looking site without needing to be a web design expert.

Cons

Getting everything set up can take a bit of time but that's pretty much expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA
Angie A.

Mental Health Care, 1-10 employees

Less than a year

5.0

“website updates without coding”

Pros

Keeping my website current and relevant has been really simple and I can manage everything without needing any programming knowledge.

Cons

At this point I really don't have any complaints and we've already renewed for a second year.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH
Toylin H.

Food & Beverages, 1-10 employees

Less than 6 months

5.0

“creative freedom for entrepreneurs”

Pros

Squarespace gives you plenty of room to build, expand and be as creative as you want while still turning that creativity into profit. It really feels made for entrepreneurs and driven people who are willing to take chances and aim high.

Cons

The only downside I'd mention wasn't really the platform itself but those moments when I got a bit lazy. At the end of the day, the results you get depend a lot on your own motivation and ambition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Chris B.

Medical Practice, 1-10 employees

Less than 6 months

5.0

“simple website builder for anyone”

Pros

With it getting a website up and running was not a hassle, even without any background in building or managing one. Plus it is simple enough that just about anyone can use it and there are plenty of helpful resources available when needed. At the same time it's also simple to jump in, choose something that fits your industry and start creating. The whole process ended up being fun and enjoyable.

Cons

There are help resources covering nearly every topic but once in a while it takes a bit of digging to track down exactly what you need. Usually, though, the information is there if you keep looking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL
simon l.

Information Services, 1-10 employees

Less than a year

5.0

“simple setup with polished templates”

Pros

It is very easy to use especially for someone new to building websites. The system is quite basic in a good way and the templates are simple to work with. There are also plenty of online ideas and inspiration that help you make the site look as good as possible.

Cons

It would be better if there were more template options geared toward the fashion industry. Also once you start adding a few extras, the add-on costs can build up pretty quickly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MV
Mai V.

Financial Services, 51-100 employees

Less than 6 months

4.0

“flexible integrations for growing brands”

Pros

Squarespace makes it simple to connect third-party apps and other integrations which adds a lot of flexibility.

Cons

One downside is that there's no free plan for very small individual users, like people who are just beginning an influencer career.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SP
Sarah P.

Cosmetics, 1-10 employees

Free Trial

4.0

“Versatile and user friendly”

Pros

It has been a really versatile and user friendly platform to work with which is why I enjoy using it so much.

Cons

Honestly there's not much about it that I dislike.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RW
Ronald W.

Design, 1-10 employees

Less than 6 months

4.0

“modern templates and quick setup”

Pros

This tool is pretty easy to use and the range of portfolio templates was a big plus. The builder includes a lot of modern looking options that help you launch a site quickly without much hassle.

Cons

The downside I ran into with the site builder was the lack of customization for my website. The convenience of using it came with a tradeoff since there were only limited changes I could make.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NG
Natalie G.

Computer Software, 11-50 employees

Less than a year

4.0

“clean ui with handy integrations”

Pros

The platform is simple to use, the interface is user friendly and it integrates well with the other tools we already rely on.

Cons

Building customized landing pages can be tough unless you know how to code. The spacing controls are also really frustrating and some modules just cannot be resized to the height you want.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA
Adegboyega A.

Leisure, Travel & Tourism, 11-50 employees

More than a year

5.0

“reliable website design companion”

Pros

Since 2019 Squarespace has been an outstanding tool for website design and content management. It's also really helpful that it includes domain search and registration features.

Cons

I honestly have not run into anything that feels like a flaw with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Retail, 1-10 employees

More than a year

4.0

“Worth the price”

Pros

There's a wide range of features available which gives users a lot to work with.

Cons

Getting everything to behave the way I wanted took a little time to figure out but I was able to get the hang of it in the end.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS
Selina S.

Consumer Services, 1-10 employees

More than a year

5.0

“Comes with so many options”

Pros

One thing I really appreciated was how flexible it was and how much control it gave me to reshape the overall look of my website. I was able to build out all kinds of pages, from blog content to a recommendations page with purchase links and even set up a store to sell products. There were plenty of templates to choose from and it was also convenient to let other people access the site while keeping permissions strict enough that they could only make certain changes.

Cons

A few of the templates still didn't match exactly what I was looking for. I also ran into issues when uploading images from my computer since they didn't always align the way I wanted and often felt locked into a very segmented grid layout.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IA
Ileana A.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“Customization options are good”

Pros

Switching my existing website over to Squarespace was really easy and I liked being able to tailor the features to match exactly what I needed.

Cons

The pricing felt fairly expensive to me compared with other competitors especially when I looked at what was actually included for the cost.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10