Amy I.
Human Resources, 1-10 employees
More than a year
“So many frustrations!”
Pros
One thing I did appreciate was the quality of the images available to choose from while building the website.
Cons
The biggest problems were Acuity Scheduling and the customer support.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Hoi C.
Marketing and Advertising, 1-10 employees
More than a year
“So happy with the tool”
Pros
Building websites with Squarespace is easy because the drag and drop tools remove the need to do any coding during the design process.
Cons
Honestly I am happy with every part of it since it works perfectly for what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Real Estate, 1-10 employees
Less than a year
“Free site but confusing editing”
Pros
At the end of the day the biggest advantage is that the basic site covers what we need and doesn't cost us anything. We use it to sell shirts and tickets for events and it handles that part well enough.
Cons
Editing the site isn't very easy which has been frustrating. There are multiple places where items can be uploaded and even after adding them, they don't always appear on the site the way they should.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Nate P.
Internet, 1-10 employees
Free Trial
“Setup process was smooth”
Pros
Everything about it works for me and I love how easy it is to use.
Cons
Honestly nothing comes to mind as it is perfect exactly the way it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carl D.
Broadcast Media, 1-10 employees
Less than a year
“quick website launch delight”
Pros
Squarespace is very easy to use as we can connect a domain and begin building our own site almost immediately.
Cons
It can feel a bit limited in some areas but if you don't have much experience with more advanced website building, that's usually not a problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Brenda D.
Cosmetics, 1-10 employees
Less than 6 months
“Well organized layout”
Pros
Everything stays well organized and navigating through it is simple and easy.
Cons
There were times when it would freeze, although that hasn't really been an issue lately.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria T.
Public Relations and Communications, 1-10 employees
Less than a year
“fantastic website management tools”
Pros
Building and managing websites with Squarespace has been excellent. The drag and drop editor makes it simple to create and update my clients sites, even without having strong technical skills. On top of that the large selection of customizable templates helped me put together professional websites that matched each client's brand perfectly.
Cons
I honestly didn't run into anything I disliked about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lawrence N.
Education Management, 1-10 employees
Less than a year
“affordable site builder”
Pros
Editing the templates is really easy, bringing in a domain is hassle-free and the pricing is also very reasonable.
Cons
It would be nice to have a few more template design options but aside from that, there's really nothing else to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy W.
Writing and Editing, 1-10 employees
More than a year
“powerful blogging tools”
Pros
This blogging platform comes with a wide range of built-in features and capabilities and once I got past the initial learning curve, I was able to make good use of most of them.
Cons
It took me a little more time to learn than some other blogging platforms but it's still user friendly and offers a lot of tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daja H.
Cosmetics, 1-10 employees
More than a year
“One place for everything”
Pros
Having templates, customizable editing, landing pages, a booking page and an online shop all in one platform is exactly what I wanted. It's really convenient to manage everything in a single place.
Cons
There's honestly not much to complain about. It was pretty simple to learn and building a website that works well for both me and my clients/customers has been very convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chris M.
Writing and Editing, 1-10 employees
More than a year
“limited control for serious sites”
Pros
If you have little to no experience building a website, Squarespace is still a great choice. For a solo startup, it can also be a cost-effective way to get online.
Cons
That said I wouldn't recommend a proprietary platform like this to clients. You give up too much control, moving your content elsewhere isn't simple, there's no real test environment, parts of the code cannot be customized and you're ultimately stuck operating under their terms of service instead of your own. Those are only some of the reasons I wouldn't suggest it to anyone serious about building an online business.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
ROHIT A.
Financial Services, 1-10 employees
Less than a year
“clean site setup”
Pros
Putting together a functional, attractive website with Squarespace is pretty easy and it doesn't take much effort to get something professional online.
Cons
The downside is that it isn't very flexible when it comes to customization and the selection of widgets and apps feels more limited compared with something like WordPress.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Chermaine C.
Retail, 1-10 employees
More than a year
“appointments and analytics win”
Pros
Managing appointments with Squarespace is very easy and checking analytics is just as convenient. It makes both tasks simple to handle in one place.
Cons
Connecting it with other business software isn't very easy so integrations can be a bit challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ellenore K.
Health, Wellness and Fitness, 1-10 employees
More than a year
“flexible website design tools”
Pros
Being able to customize my website exactly the way I want is a huge plus. Even the editor on my phone works really well which makes updating things much more convenient.
Cons
Every now and then some of my changes don't get saved while I am editing. That said it's usually because of something I did.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dorothy L.
Arts and Crafts, 1-10 employees
More than a year
“clean setup for beginners”
Pros
I find it quite manageable even without any web development background. Also the interface is fairly user friendly and doesn't take too long to figure out.
Cons
The templates don't offer much room for customization so flexibility feels pretty restricted. You're also limited in what you can do with your site unless you upgrade and pay more especially for things like extra pages or e-commerce.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Tracy B.
Marketing and Advertising, 1-10 employees
Less than a year
“thoughtful integrations for selling online”
Pros
Using Squarespace has been really easy and the way its integrations are put together feels well thought out. Having the eCommerce tools and the calendar built into the same platform has made managing everything much more convenient for me.
Cons
My biggest frustration is how restrictive the templates are around currency display. Since I sell to customers in different countries, it's been hard to create a clear currency experience especially because there's nowhere to show the currency on an invoice.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Perry M.
Music, 1-10 employees
More than a year
“Feature packed, budget friendly tool”
Pros
The tool comes with plenty of features and the pricing stays competitive compared to similar platforms.
Cons
It falls short when it comes to managing clients and students and it can still feel a little expensive.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Sonja V.
Events Services, 1-10 employees
Less than a year
“Condescending support and no help”
Pros
It does offer options for both e-commerce transactions and onsite payments which is useful.
Cons
When I ran into a problem, the customer support was really disappointing. They were inflexible, came across as condescending and mostly gave generic responses without offering any real help.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Bernadine B.
Design, 1-10 employees
Free Trial
“perfect for small websites”
Pros
Works really well when putting together smaller websites.
Cons
The downside is that third-party tools and integrations are fairly limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Accounting, 1-10 employees
Free Trial
“website built like magic”
Pros
Watching a website come together that quickly was honestly amazing. It only took a short time and it almost felt like magic to me.
Cons
I really cannot point to anything I disliked. Everything about it was so impressive that I didn't run into any issues worth complaining about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10