Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

TT

Tarmetria T.

Consumer Services, 500+ employees

Less than 6 months

4.0
October 2023

dependable website builder

Pros

Using Squarespace seems very natural if you're comfortable with computers and electronics. Overall it is a dependable platform, communication through it is easy and the app runs really well. If I had to put a number on it, I'd choose this 100%.

Cons

The only thing I'd point to for improvement is that updates or changes can feel a little hard to notice. If something needs attention, it would be better to catch it sooner instead of realizing it too late and dealing with the frustration afterward.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

LG

Laurent G.

Commercial Real Estate, 1-10 employees

Free Trial

4.0
October 2023

flexible and very useful

Pros

It's interesting, simple, flexible and really useful for advertising campaigns. I like what it offers.

Cons

It's an excellent product for marketing emails and I honestly have not run into any drawbacks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CH

Cassidy H.

Entertainment, 11-50 employees

More than a year

5.0
October 2023

Valuable solution

Pros

Right away the web-based site builder stands out as the most valuable part of Squarespace. It's very simple to use, feels user friendly and overall is extremely user friendly.

Cons

After using it over the years all the small quirks and updates they've made have really improved the platform. At this point I can honestly say there aren't any major issues or obvious flaws.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ET

Essime T.

Retail, 1-10 employees

Free Trial

4.0
October 2023

excellent subscription and email management

Pros

Squarespace is a very professional tool for managing subscriptions and emails and it's also very user friendly. I definitely recommend it.

Cons

I honestly have not run into any drawbacks with this software. I would absolutely recommend it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JV

Joana V.

Music, 1-10 employees

Free Trial

5.0
October 2023

finally running my own store

Pros

Having this platform makes me feel empowered. I am in control and I can actually run my own e-commerce site without needing to build a website from scratch.

Cons

Honestly I don't really have any complaints. I am very happy with it. Having my own website has been a dream of mine and now it feels much more achievable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JG

Jade G.

Design, 1-10 employees

More than a year

5.0
October 2023

clean design with flexible css

Pros

Squarespace has been simple and dependable to use and I really appreciate that I can expand what it does by learning and applying custom CSS without needing advanced skills.

Cons

Trying to bring certain ideas to life can be frustrating when they fall outside the built-in template limits. There's definitely room for more customization without taking away from how user friendly it is, although custom CSS does help offset that to some extent. I also wish the pricing were a bit lower.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

QT

Qiana T.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
September 2023

Simple site navigation

Pros

The site is very user friendly and navigating through it is simple and easy.

Cons

At this point I honestly don't have any complaints at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YA

Yuri A.

Information Technology and Services, 1-10 employees

More than a year

5.0
September 2023

clean integrations and navigation

Pros

Most of our work involves integrations for clients whose websites are built on Squarespace and I can say the platform is quite easy to work with and navigate.

Cons

Honestly I have not come across anything that feels off or anything that isn't functioning the way it should.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LS

Larush S.

Design, 1-10 employees

Free Trial

4.0
September 2023

stylish sites on a budget

Pros

It is one of my favorite website platforms. It lets me build really impressive sites without spending much money.

Cons

The trial periods for websites do expire which isn't ideal for a small business that doesn't have much budget to work with.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

YY

Yanyu Y.

Information Technology and Services, 51-100 employees

More than a year

5.0
September 2023

powerful design and marketing tools

Pros

Squarespace makes it easy to work with a skilled designer who uses modern technology. There are plenty of customization settings so you can build a site that fits your business closely. The platform also includes many marketing and advertising tools to help you reach more customers. Every question I had was answered so I really like the support. The interface is clear, user‑friendly and very easy to navigate.

Cons

Getting a website certificate set up can be difficult in some cases, depending on the domain. Still, the support team is there to help when needed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AA

Ashley A.

Real Estate, 1-10 employees

Less than 6 months

5.0
September 2023

website setup made simple

Pros

Watching the videos made it pretty easy to learn how to put my first website together. I really needed something that wouldn't take up all my time and Squarespace's features do a lot of the heavy lifting when it comes to building the site.

Cons

A few parts were a bit confusing especially when it came to adding tax to sales.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SW

Steven W.

Medical Devices, 51-100 employees

Less than 6 months

5.0
September 2023

flexible website customization

Pros

Website creation with Squarespace is very easy and it comes with plenty of customization options. Whether it's for a small school assignment or a bigger project at a larger company, there's a broad selection of features and tools available so you can tailor the site closely to exactly what you need.

Cons

When a site requires a highly complex setup and a lot of backend support, it can feel a bit limiting. That said that's fairly expected since trying to create a massive, intricate website with a prebuilt drag and drop template system would naturally be more challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

ST

Sonia T.

Consumer Services, 1-10 employees

Less than a year

5.0
September 2023

clean design with powerful tools

Pros

Everything is laid out in a simple, clean way which makes the platform really enjoyable to use. At the same time, it still includes all the essential features needed to build a custom website from the ground up.

Cons

One frustrating part is that invoices are not very easy to locate and that takes extra time when they need to be downloaded for the many customers across the website list. It would be much more helpful if they were all available in one place for accounting. I am also not fully convinced that the renewal notifications are working as they should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Computer & Network Security, 500+ employees

Less than a year

5.0
September 2023

powerful features and excellent support

Pros

One thing that really stands out with Squarespace is the excellent customer support. They provide 24/7 help through live chat and email which has been very reassuring whenever assistance is needed. It also comes with a rich set of features, including built-in SEO tools and integrated e-commerce functionality that can really help take a website to the next level.

Cons

The downside is that the design flexibility feels somewhat limited. On top of that integration with third-party applications is restricted to a certain extent.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AI

Asif I.

Education Management, 11-50 employees

Less than a year

4.0
September 2023

stylish templates and flexibility

Pros

Building a website with Squarespace feels quick thanks to its ready-made templates and I am really impressed by how much customization it gives me as well.

Cons

One downside is that it doesn't provide as many plugins and extensions as some of its competitors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0
September 2023

flexible templates and clean integrations

Pros

Using a template or building with the blocks themselves, you can create and design your website in a pretty clear and simple manner. There's also room to go a bit deeper into the design side if you're more advanced. Once everything is set up, keeping the site up to date is also quite manageable. Integrating other apps is possible too and that works well.

Cons

At times you can only customize things within its own design guidelines which can be frustrating for someone who wants full creative freedom. A real designer may end up feeling somewhat restricted by that.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

RO

Ricardo O.

Retail, 500+ employees

More than a year

5.0
September 2023

portfolio builder that keeps improving

Pros

Seven years later I am still using it for my portfolio site and that says a lot. I started with it before it became widely popular and it has only improved over time. It comes with the features needed to put together a website that's both professional and functional. Whenever I feel like changing the design, it just takes a bit of time and effort on my end but Squarespace itself is never the issue. I'd absolutely recommend it.

Cons

My only real complaint is the upload file size restriction. Having to compress and reduce files before uploading can be a bit annoying and I believe the cap is around 20MB. I do wish they would raise that limit, even though I understand there are probably technical reasons behind it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

International Affairs, 51-100 employees

Less than a year

5.0
September 2023

powerful website-building tools

Pros

Squarespace gives you an impressive set of tools that can help you put together a professional looking website in just a matter of minutes.

Cons

The pricing feels far too expensive especially for something billed as a monthly service.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

KB

Kirstin B.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
August 2023

perfect for small business stores

Pros

Squarespace worked really well for my small business and was a good fit for running a lighter e-commerce setup which is exactly what I needed it for. The interface is extremely user friendly and feels simple especially for anyone who isn't very tech-savvy.

Cons

The platform does have some limits when it comes to building highly complex or deeply customized setups. That said I personally never ran into any problems because of those limitations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JJ

joshua j.

Internet, 1-10 employees

Less than 6 months

5.0
August 2023

fantastic website builder online

Pros

Putting together a website quickly without needing any software has been a huge plus with Squarespace.

Cons

It would be even better if there were more options tailored specifically for non-profit organizations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10