Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

VC
Veronica C.

Consumer Goods, 1-10 employees

Less than a year

4.0

“clean layouts and top support”

Pros

Setting up my website with Squarespace was easy, thanks to the clean page layouts. The platform was simple to use overall and the customer support was excellent whenever I needed help.

Cons

The subscription price went up which ultimately pushed me to move over to Wix. I also felt the inventory system was more complicated than it needed to be.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

LW
Lena W.

Leisure, Travel & Tourism, 1-10 employees

Less than a year

5.0

“fun templates for creators”

Pros

Building my site with Squarespace has been a really enjoyable process. There are lots of templates and features available and they make the whole creation experience feel engaging and fun to use.

Cons

Honestly I don't have anything negative to say about it. It feels like a very suitable platform for content creators and website builders who want to create and build their sites.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

BO
Becky O.

Hospital & Health Care, 1-10 employees

Less than a year

4.0

“Templates are amazing”

Pros

One thing I really appreciated was the design flexibility especially since the templates look professional and are also mobile responsive.

Cons

Well the downside was that many of the more advanced features were locked behind the higher-priced plans which isn't how some other platforms handle it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DS
Darren S.

Computer Software, 11-50 employees

Less than 6 months

4.0

“Covers almost everything”

Pros

Putting together a professional, high performing website with Squarespace takes very little time and the range of templates gives you plenty of attractive starting points. It covers pretty much everything in one place too, including SSL, SEO, marketing campaigns, ecommerce and a good selection of integrations.

Cons

The downside is that template customization is fairly limited so if you want your site to look noticeably different from the original design, you may hit a wall. Wordpress is much more flexible in that regard. Also because it keeps everything inside its own platform, you end up fairly locked in and moving or exporting your site elsewhere can be difficult.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

OB
Oliver B.

Marketing and Advertising, 11-50 employees

Free Trial

5.0

“Offers decent support”

Pros

it has been excellent value for the price and the customer support team is always incredibly helpful whenever needed. Overall it's very easy to use and I haven't run into any bugs or technical issues at all.

Cons

At this point I honestly haven't had any problems with it. The interface looks professional and the page layout is simple to work with which makes it especially beginner-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TV
Thomas V.

Market Research, 51-100 employees

Less than a year

5.0

“Cost-effective boost for growth”

Pros

Running my small business has been a lot more manageable with this service. It's extremely simple to use, does a really good job supporting business growth and the pricing feels cost-effective compared with other options out there.

Cons

The free trial would have been better if it included more functions and features and the mobile app could be a bit more user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DA
Dharmpreet A.

Financial Services, 1-10 employees

More than a year

5.0

“Versatile platform for branding”

Pros

At work I rely on Squarespace every day to simplify website design and put together creative sites and portfolio showcases efficiently.

Cons

It has consistently handled everything I need, from supporting our financial services branding to helping us run webinars and conferences without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DS
Dave S.

Consumer Services, 1-10 employees

More than a year

5.0

“powerful site builder and templates”

Pros

Building a website with Squarespace feels powerful without being complicated. It gives you full control over your page layout while also offering plenty of prebuilt templates to start from. On top of that it delivers really good value for the price.

Cons

Only downside I can think of is that it offers so many template options that it actually took me a while to decide which one I wanted to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BT
brianna t.

Professional Training & Coaching, 1-10 employees

More than a year

3.0

“Quite pricey!”

Pros

It makes invoicing simple and the platform is user friendly when it comes to finding the information we need.

Cons

The transaction fee charged on each payment is higher than on other similar platforms. There are also restrictions on how much flexibility you have with the invoices.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

CK
Caroline K.

Health, Wellness and Fitness, 1-10 employees

Free Trial

3.0

“Limitations are annoying”

Pros

It does a good job of combining professional looking design with a setup that still seems simple and accessible. There's less hassle, less of a learning curve and you can end up with a website you're genuinely proud of even without being a developer.

Cons

At the same time it starts to feel restrictive right when you want more flexibility, added complexity or room to scale. On top of that leaving the platform after you're invested can be difficult and sometimes expensive. Those tradeoffs come with the stability and usability it offers.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

JL
Jessica L.

Events Services, 1-10 employees

Less than 6 months

4.0

“Liked it!”

Pros

Designing the website is easy and the platform includes decent options for clients to make payments. They also offer marketing design tools which is a nice bonus.

Cons

One limitation is that there isn't an option to process a separate independent payment as you need to have the customer pay directly through the site.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KC
Kimberly C.

Executive Office, 1-10 employees

Less than a year

4.0

“Helps build website without a designer”

Pros

Squarespace is very user friendly and it was simple to navigate and figure out. As a first time business owner without much budget to bring in a web designer, it really did exactly what I needed, even with zero web design experience. In the end my website turned out beautifully.

Cons

The only real downside for me was that the template options felt a bit limited for what I needed, although that may also have been because I wasn't completely sure what I wanted overall.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

OR
Oly R.

Design, 1-10 employees

More than a year

4.0

“Good tool”

Pros

There's a strong selection of pre-designed templates which makes it possible for almost anyone to update content or build a simple website without much trouble.

Cons

Its templates don't offer as much flexibility or as many customization options as I'd want. I'd really appreciate having more control over things like fonts and layout choices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DJM
Dionne Joy M.

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0

“Packed with useful features”

Pros

It is decent and consistent across the board which is something I really like. Plus it comes with plenty of features, the customer support is strong, pages load fast and the interface stays clean and organized. The mobile-responsive designs also work with almost no extra effort which makes it a decent choice for small businesses, creatives and entrepreneurs.

Cons

The tool does have some limits when it comes to flexibility. Even though the drag and drop editor is user-friendly, it can feel restrictive when you need very specific layouts, newsletters or more advanced customization. The pricing is also a bit high compared to some competitors especially if you need access to the more advanced features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HS
Holly S.

Fine Art, 1-10 employees

More than a year

5.0

“Has top-tier store tools”

Pros

Squarespace really delivers when it comes to template quality and the online store experience. Building a professional, attractive website takes very little web development knowledge and that part feels hard to beat.

Cons

Getting a quick response from customer support can be a bit challenging when you need help right away. They do follow up consistently but sometimes the reply takes a full day or even longer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RC
Robert C.

Entertainment, 1-10 employees

Less than 6 months

3.0

“good start for beginners”

Pros

It was easy to set up the website and email and it works well for beginners or anyone just launching a business.

Cons

The downside is the limited toolset especially when certain features you'd expect to be built in like the ability to display live Google reviews aren't available which would be really helpful for me.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

CF
Claire F.

Civic & Social Organization, 1-10 employees

More than a year

3.0

“Very limited flexibility”

Pros

Getting a site live on Squarespace doesn't take much effort and you don't need any coding knowledge to make it happen. You can update, edit and publish a website within minutes which is really convenient.

Cons

It does feel restrictive when it comes to editing. Only certain sections can be changed so the design flexibility isn't as open as it could be. On top of that the selection of website templates is fairly limited.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

NV
Neil V.

Construction, 11-50 employees

More than a year

4.0

“Great features for building sites”

Pros

Squarespace comes with plenty of useful features that let you build a great, fully working website in a short amount of time without much hassle.

Cons

At the same time parts of it seem confusing. Compared with something like WordPress, customizing certain pages or sections the way you want can be a bit of a slog. It's more fiddly than I'd prefer.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

KG
Kimberly G.

Veterinary, 11-50 employees

More than a year

5.0

“Overall great experience”

Pros

Using Squarespace has been a really amazing experience as an all in one website platform. It lets you put together clean, modern-looking sites in just a few clicks, while still giving you plenty of room to dig in and fine-tune things when needed. One thing that has worked especially well is how simple it is to walk clients through the platform so they can confidently manage their own website afterward.

Cons

The templates look professional but there are definitely some limitations to them. A few of the individual modules also feel weaker than I'd expect. The Menu module especially for restaurants or pricing layouts, is more complicated than it should be and doesn't offer much flexibility in how it can be used.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

HFM
Herly Fiorella M.

Information Technology and Services, 51-100 employees

More than a year

4.0

“Clean layouts and quick setup”

Pros

Getting a site up and running with Squarespace takes just minutes and the layouts look professional. The design quality is strong and there are plenty of features available to work with.

Cons

At times certain settings are a bit tricky to track down, like code injection or the place to add custom CSS. Once you locate them, though, everything works well.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8