Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
International Affairs, 51-100 employees
Less than a year
“powerful website-building tools”
Pros
Squarespace gives you an impressive set of tools that can help you put together a professional looking website in just a matter of minutes.
Cons
The pricing feels far too expensive especially for something billed as a monthly service.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“perfect for small business stores”
Pros
Squarespace worked really well for my small business and was a good fit for running a lighter e-commerce setup which is exactly what I needed it for. The interface is extremely user friendly and feels simple especially for anyone who isn't very tech-savvy.
Cons
The platform does have some limits when it comes to building highly complex or deeply customized setups. That said I personally never ran into any problems because of those limitations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Internet, 1-10 employees
Less than 6 months
“fantastic website builder online”
Pros
Putting together a website quickly without needing any software has been a huge plus with Squarespace.
Cons
It would be even better if there were more options tailored specifically for non-profit organizations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Automotive, 11-50 employees
More than a year
“top-tier customization and speed”
Pros
Ever since I began using this editor, I have been really pleased with it. Other options were recommended to me but they just don't match the quality, customization or speed this one offers.
Cons
It's not the most affordable web hosting option out there but the professional-level service and customization still make it one of the best choices available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Insurance, 11-50 employees
More than a year
“all in one site design hub”
Pros
Squarespace lets me build websites and handle all my site content from a single place.
Cons
Compared with options like GoDaddy, it doesn't include domain registration.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Civil Engineering, 1-10 employees
More than a year
“stylish templates with lots of options”
Pros
It is pretty easy to use and it's simple to understand when customizing a blog. The templates look really well designed, they can be edited without much trouble and there are plenty of plugins available to add more functionality.
Cons
The hosting cost feels a bit expensive and it's also not ideal that some of the newer features require paying extra.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Photography, 1-10 employees
Free Trial
“A complete website toolkit”
Pros
Squarespace gives me everything in one place, including hosting, domain registration, design features, e-commerce tools and more.
Cons
There can still be a bit of a learning curve for beginners especially if website design and the terminology are new to them. That was exactly the case for me when I first started out with it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 1-10 employees
Less than a year
“helpful videos and event calendar”
Pros
The event calendar is really useful and the tutorial videos do a good job of guiding you through things.
Cons
When it comes to web design, making changes can be frustrating. Lining elements up, adding content and uploading new pictures or articles to pages feels harder than it should. The platform doesn't offer the best options and overall it's not very easy to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Education Management, 101-500 employees
Free Trial
“creative branding that shines”
Pros
One thing I really enjoy about Squarespace is how simple the web design and customization tools are to work with. It gives creative people like me the space to bring our own branding to life online which I absolutely love.
Cons
The part that bothers me most is the cost of the subscription. That said the quality of the service really makes up for it so it still feels like a worthwhile win-win for creatives and the platform.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“fantastic website builder support”
Pros
Building and managing a website with Squarespace is very easy and user friendly, even if you don't have much technical experience. Also it includes hosting which means there's no need to spend time looking for a separate hosting provider. Another big plus is how responsive the customer service is, with both live chat and email support available when needed.
Cons
The biggest downside is the pricing which can feel a bit expensive for some users especially if you're working with a tight budget. There are definitely cheaper website builder alternatives out there.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Non-Profit Organization Management, 51-100 employees
More than a year
“Simplifies website building process”
Pros
Putting together a website on Squarespace is pretty easy even if you don't have any web design background. There are also plenty of templates available and the designs look modern and professional.
Cons
A few features still feel somewhat limited but they do keep rolling out new ones on a regular basis.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Alternative Medicine, 1-10 employees
Free Trial
“powerful platform, pricey plans”
Pros
Using the platform has been enjoyable overall and it offers a really good space to work in but there should be a more affordable plan available. I also don't like having to rely on integrations.
Cons
It's a strong platform but the pricing is simply too high for people in Botswana or South Africa to realistically sign up. It really needs a more affordable option for the African market.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Writing and Editing, 1-10 employees
Less than 6 months
“versatile features and simple setup”
Pros
Squarespace is very easy to use and the platform offers a versatile set of features that covers a lot of different needs.
Cons
Their marketing can feel fairly aggressive At times although it's still within an acceptable range.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
More than a year
“clean templates”
Pros
It only takes a few days to get a business site up and running. The templates look really good and the customization process was simple to work through. Publishing the site was simple, updates and new posts are hassle free and they keep rolling out new features regularly. The subscription pricing is also fairly affordable.
Cons
There are probably fewer template choices compared with some of the more established platforms. Connecting it to my CRM also needed a middleware tool like Zapier which wasn't a major problem but some other website CMS options offer that connection directly without needing an extra app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Arts and Crafts, 1-10 employees
More than a year
“all in one for my business”
Pros
Squarespace gives me a complete setup for running my small business. I use the blog, e-commerce tools, course builder and email campaigns and everything connects really well. The whole platform looks professional and I don't need much coding or developer experience to make it work.
Cons
I am very happy with it overall and only have a couple of minor complaints. I'd love the option to bundle online classes sold through Member Areas and it would also help to offer products in multiple currencies. Aside from those small things, I really enjoy managing my business with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cosmetics, 1-10 employees
Less than a year
“Powerful website and business tools”
Pros
Starting from scratch I was able to design and build a full website on Squarespace. Beyond just creating the site, it also let me accept payments, send invoices, print receipts and even handle payroll which made it really useful for running the business too.
Cons
One frustration was that the only verification option was tied to a phone number. When my personal number changed, I didn't realize it would affect access to my website and I ended up having to contact customer service to confirm my identity. I really wish there were other verification methods besides just a phone number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“Provides the best support”
Pros
High-quality templates and designs fit well with different kinds of websites. The customer support is very complete too, with live chat, training videos, a forum and email assistance. For online stores, it offers several secure payment options such as Stripe, PayPal and Apple Pay. The site is also well optimized for SEO, with the option to enable AMP technology to improve mobile loading speed.
Cons
It costs more than some competing platforms, doesn't offer as much customization as certain alternatives and isn't especially well suited for international ecommerce.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Education Management, 11-50 employees
Less than a year
“professional look and helpful support”
Pros
It gave my website a very professional appearance and the customer support was really excellent.
Cons
Like most website builders, it comes with limited features and is quite expensive. It's also hard to troubleshoot your site without having to remove customizations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Photography, 1-10 employees
More than a year
“stylish templates and reliable tools”
Pros
Squarespace comes with modern design templates, a user friendly interface and dependable built-in features. It's nice not having to deal with plugins, constant updates and the extra hassles that tend to come with some other platforms.
Cons
That said I have run into limits when it comes to customization and the move to their latest version was anything but smooth since customers had to rebuild their sites instead of simply upgrading. It's also definitely pricier than some other options out there.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 11-50 employees
Less than a year
“fun templates and helpful support”
Pros
Building a small personal website with Squarespace was the best choice for me. I started with zero web design experience and only wanted to launch my own blog so I expected the learning curve to be a bit intimidating. Still, Squarespace made the whole process feel very manageable. On top of that whenever I had a question, I could usually find a clear answer in their General Questions section which was surprisingly useful compared to most other sites. And if I still needed help, their customer support was easy to reach, genuinely helpful and really nice to deal with. I am so glad I picked Squarespace over the other options. Having ready-made templates that were also fully customizable made the whole experience even more enjoyable and fun.
Cons
At the moment, I really don't have any major negatives to point out. The only part that gave me some trouble was setting up an email list but I was able to figure it out in the end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10