Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Restaurants, 51-100 employees
Less than a year
“flexible DNS and clear menus”
Pros
The menu interface is very user friendly and I really like the flexibility to adjust our DNS settings so we can connect different ordering sites without much hassle.
Cons
There are plenty of tools available but a lot of them require extra payment. That would feel more worthwhile if the marketing features included more free options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Online Media, 1-10 employees
Free Trial
“quick payment setup”
Pros
Thanks to this tool, getting started with accepting payments was really simple and easy.
Cons
I cannot think of anything I disliked about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sports, 1-10 employees
More than a year
“flexible pages and quick setup”
Pros
It was easy to set up everything and run and keeping the site maintained has been simple too. Also there are plenty of page options to work with and setting up the store was also very manageable.
Cons
A few templates and features can be tricky to customize and aren't always the easiest to work with.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Internet, 51-100 employees
More than a year
“stylish setup with simplicity”
Pros
Squarespace focuses on the basics done well such as attractive design and an easy to use builder. That's the real value. The whole platform is built around simplicity.
Cons
Beyond the basic website tools, there really isn't much extra included in the subscription especially for the price. It feels overpriced and the functionality is fairly limited.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Events Services, 1-10 employees
Less than a year
“beautiful templates with creative freedom”
Pros
Its pre-built templates are one of my favorite parts especially because they still leave plenty of room to customize. That makes it possible to be creative whether you have a lot of time, very little experience with building websites or both. Once the site is live, the end result looks professional and beautiful. Compared with other platforms, you would never guess it comes from a beginner friendly web design tool. The overall look is clean, professional and keeps the attention on communicating with your audience. Squarespace handles the visual side really well which lets you focus more on the content that actually matters.
Cons
The only downside for us was the domain cost since it was cheaper to buy our domain through another provider instead of directly through it. That said connecting the outside domain to the website ended up being a bit more complicated than expected. If their domain pricing were more competitive with other providers, we probably would not feel the need to purchase it elsewhere.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“fantastic for team collaboration”
Pros
Working with a team in Squarespace even remotely has been very easy. The platform is user‑friendly so even beginners get comfortable with it quickly.
Cons
The media library still feels a bit underdeveloped and could use better organization.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“simple to use and fix”
Pros
Using it is very easy and if something goes wrong, correcting errors is just as simple.
Cons
Nothing comes to mind as a downside or anything that would make me enjoy it less.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, 1-10 employees
More than a year
“Best website editing tools”
Pros
Switching to Squarespace made website design and day to day management much easier for us. Updating content and making redesign changes can be done quickly which was a big reason we moved over in the first place. We wanted a platform that anyone could handle without needing technical web skills and it does that well.
Cons
At times the way certain features work is not very user friendly. It's still simple enough once you figure it out but the path to getting something done is not always obvious at first. I also don't think it's really built for high-end, highly functional websites so depending on what someone needs, the platform may feel a bit limiting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Farming, 11-50 employees
More than a year
“clean portfolio sharing”
Pros
Very user friendly and professional overall. I also like how simple it is to share a link with clients so they can view my work.
Cons
At the start it was a bit hard to figure out and navigate but it works really well once you understand how to use it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“decent email design tools”
Pros
Compared with other platforms, it's simpler to use and put together email marketing designs.
Cons
It still doesn't feel as polished or refined as options like Mailchimp.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Hospital & Health Care, 51-100 employees
More than a year
“hosting handled without the hassle”
Pros
One thing I really like is not having to deal separately with hosting or domain costs since users don't need to worry about those fees.
Cons
At times it can feel expensive and a bit overpriced compared with certain other products.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“powerful integrations”
Pros
Squarespace comes with strong integrations that really support the site and overall product. The Fluid Engine update has made the design process much more effective and we also began using Acuity Scheduling which has been a total game changer for handling more complex scheduling needs.
Cons
Once in a while, there are still a few features that need custom code. Aside from that, it's very user friendly and offers a lot of flexibility without requiring any coding knowledge at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cosmetics, 1-10 employees
Less than 6 months
“fun and clear website building”
Pros
Building my website on this platform felt very easy and clear which made the whole project a lot more enjoyable. I had a really good time putting everything together and customizing it so it matched exactly what I wanted.
Cons
The only trouble I ran into was setting up a payment method through it but that seemed to be an issue on my side rather than with the platform itself. Everyone I know who uses this site has been able to do it without any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
Less than a year
“beautiful templates”
Pros
Right away the variety of templates stood out and they all look really attractive. I also appreciated the different ways they guide you through getting started with building a website. Another plus is being able to add payment plans to your site and offer different payment options.
Cons
One thing I wish they offered is better help when setting up shipping for products sold through the website. It would also be nice to have more built-in support and ideas to help users while putting their websites together.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Civil Engineering, 500+ employees
Less than 6 months
“Amazing experience overall”
Pros
Squarespace makes designing and building websites is fairly easy and it's a really useful tool whenever I need to update a design or put together a completely new page from scratch.
Cons
It does cost a bit more than some other options but to me the quality of the product makes the higher price feel justified.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“mobile-first design that delivers”
Pros
The mobile-first responsive design is a big plus especially now that most people browse the web on their phones. With so much of online traffic coming from mobile users, having a website that looks right and works well on smaller screens really matters.
Cons
The price is definitely higher compared with other options out there. That said the quality does back it up so the higher cost feels like part of the trade-off.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
Less than 6 months
“beautiful responsive site builder”
Pros
Squarespace really shines when it comes to design. It lets you build a professional, visually attractive website without needing any coding skills. You can fine-tune the look of your site with good control over typography, color palettes, image galleries and multimedia elements so the overall style feels very customizable. Another big plus is the responsive design which helps the site display beautifully across different devices and gives visitors a better viewing experience.
Cons
Getting comfortable with everything can take a little time. Even though the platform is fairly user friendly, there is still a bit of a learning curve when it comes to understanding all the features and customization settings especially for someone new to building websites. That said the simple layout and helpful support resources do make the process easier to manage.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Apparel & Fashion, 1-10 employees
Free Trial
“Top website builder”
Pros
Putting together a quality website with Squarespace has worked out well overall and the process is fairly simple.
Cons
It doesn't include every feature you'll find in some other website builders.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Apparel & Fashion, 1-10 employees
Less than 6 months
“Happy with it”
Pros
After checking out a bunch of website builders, I ended up using this one because it was recommended to me and I was really pleased with how simple it was to get started and build what I needed.
Cons
The only thing I'd point out is the price since it isn't the cheapest option out there, even if it does feel like one of the most effective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 11-50 employees
Less than 6 months
“blog publishing that just works”
Pros
I am still getting familiar with Squarespace and I am pretty happy I chose it. It's fairly simple to use, works well and once the settings are in place, publishing blog posts across the board becomes really quick and convenient.
Cons
Website management can feel a bit complicated at first and the support or guidance you get isn't always of the highest quality.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9