Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AG

Amber G.

Performing Arts, 1-10 employees

More than a year

5.0
May 2023

booking and pricing done right

Pros

I have been on Squarespace for a long time and once I learned from other people that I could book customers and set up my price lists right inside it, I was completely sold. I have been hooked ever since!!!

Cons

I love everything about it and really don't have anything negative to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

Alvaro C.

Transportation/ Trucking/ Railroad, 500+ employees

Less than 6 months

4.0
May 2023

So many template options

Pros

Building a site with Squarespace is very easy. It has a user friendly website builder, plus a wide range of templates and customization options so putting together a professional looking website is possible even without any coding knowledge.

Cons

The biggest downside, in my view, is the pricing since it can cost more than some other website builders available on the market.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LB

Lucrecia B.

Photography, 1-10 employees

More than a year

3.0
May 2023

too limited for custom style

Pros

I could use it without much hassle when I needed a very simple website. The basic menus were also fairly easy to navigate.

Cons

It was missing a lot of features and the level of customization I really needed to build a website that actually reflects my style.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

JR

Juan R.

Transportation/ Trucking/ Railroad, 500+ employees

Less than a year

4.0
May 2023

stylish templates and useful tools

Pros

There's a strong selection of customizable templates and designs, the interface is simple to use and it comes with a good range of marketing and analytics tools.

Cons

One downside is the limited flexibility when it comes to electronic payments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EG

Eylon g.

Design, 1-10 employees

Less than 6 months

3.0
May 2023

fluid editing with mobile issues

Pros

The fluid editor is a nice touch and the animation options are pretty cool too.

Cons

At the same time, the overall editing UX feels kind of terrible and switching over to mobile almost always throws everything out of place.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

KB

Kyle b.

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0
May 2023

sleek interface and beyond expectations

Pros

Highly recommended. The interface is decent and the product has gone beyond what I expected.

Cons

I'd still like to see some overall improvements to the graphics.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ID

Irie D.

Consumer Goods, 1-10 employees

Less than a year

5.0
May 2023

Best in class website templates

Pros

Squarespace has been my go-to for website templates and no one else in this space comes close to matching what they offer.

Cons

At this stage I really have not come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL

Casey L.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
May 2023

everything works together beautifully

Pros

Everything connects in one place. The email campaign feature blends right in with the forms and if scheduling is needed, that integration is available too. It really has all the pieces there.

Cons

The email campaign service was really good at the beginning but eventually I outgrew what it could do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LR

Londeka R.

Retail, 11-50 employees

More than a year

5.0
May 2023

stylish templates and polished setup

Pros

Building a website with Squarespace was pretty easy and the whole experience has been enjoyable. The interface is clean and simple to navigate so it never feels overwhelming. The way the preset layouts are put together is probably its best feature. Even without professional design skills, the final result still looks refined and sophisticated. There's also a good range of templates to choose from which makes creating a personalized design fairly simple.

Cons

The subscription cost can feel a little high at times. It also has more limitations compared with competitors like Wix.com especially when it comes to creative freedom. It feels more structured which can be a downside if you want more control over customization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JL

Joy L.

Retail, 1-10 employees

More than a year

4.0
May 2023

clean branding and visuals

Pros

Getting a site up and showing what our product or service offers is very easy with Squarespace especially when we only have a few things to present. Plus it does a great job of maximizing the visual side and helps showcase our brand effectively through the built‑in tools.

Cons

It's not the strongest option if you plan to scale significantly. For a full-scale eCommerce setup, I'd probably suggest going with a different platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MM

Mark M.

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
May 2023

affordable value for websites

Pros

The pricing feels very reasonable and it gives you a lot for what you pay. There's a good set of features included, even if it doesn't offer a ton of advanced functionality.

Cons

Some parts of the platform could use more customization since a few features feel a bit limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RJ

Ryan J.

Architecture & Planning, 1-10 employees

More than a year

5.0
May 2023

customizable templates that keep us updated

Pros

When we first launched the business someone else built our website but it didn't take long before it felt outdated and needed outside help every time we wanted to make changes. After switching to Squarespace, we could start from a template and tailor it to fit our brand which made updating the site ourselves much more manageable.

Cons

One thing to keep in mind is that when newer versions or builds come out and your site starts to age, you might end up needing a full rebuild. That said this isn't really unusual since a lot of other platforms run into the same issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VM

Victoria M.

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2023

stylish templates and great support

Pros

Building a professional looking website with Squarespace is very easy because the templates are modern and visually professional. Even without any design background, it's possible to put together a site that looks high quality. The platform is easy to use so getting around the editor doesn't take much effort and there's no need for coding knowledge. Real-time editing is helpful and being able to preview how the site appears across different devices makes the process even better. It also includes useful features like SEO tools, e-commerce options and analytics. On top of that customer support has been excellent, with live chat and ticket responses that are usually handled within a few hours. Considering everything it includes, the pricing is quite reasonable and the different plans work well for different types of users.

Cons

Compared with WordPress, this one isn't as flexible and certain templates come with design limitations that can make customization harder if more advanced features are needed. The blogging tools have gotten better recently but they still don't feel as fully developed as WordPress. Another downside is the lack of third-party apps, plugins or extensions which can be limiting when compared to other website builders that offer a larger ecosystem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

KC

Kelvin C.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
April 2023

Has some amazing features

Pros

The website templates are easy to work with and the design tools are really appealing. It offers features that are on par with other website-building platforms.

Cons

Switching over from other website platforms could definitely be handled better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LS

Lyndsey S.

Real Estate, 1-10 employees

More than a year

4.0
April 2023

beautiful templates and helpful analytics

Pros

Squarespace lets us build clean, attractive websites that present our real estate listings really well. Connecting the domain is a very quick process and it doesn't take long at all to launch a site. The templates come with plenty of customization options and moving page elements around is pretty easy too. The analytics section is a big plus too as they are clear, simple to navigate and useful for sharing updates with clients.

Cons

One thing that gets frustrating is how font size and style are controlled through the settings so there's not much flexibility while you're actively editing inside a text box. If you want to switch fonts or use more than one, the process feels way more complicated than it needs to be. It would be a lot better if each text box had its own formatting options. Another downside is the admin side of billing as when billing details need to be updated, you have to open each site in the account and change them individually. A more centralized way to manage billing across the full website portfolio would make a lot more sense.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

AV

Annabel V.

Retail, 51-100 employees

Less than 6 months

4.0
April 2023

fast launch with flexible design

Pros

When we needed to put together a temporary website for a new product line, Squarespace helped us get it live within just a few days without spending much. It gave us enough customization options to design the site the way we wanted and tailor the look to fit the promotion.

Cons

It doesn't offer the full range of features or functionality you'd get from platforms like Shopify or WooCommerce so it's not something to expect for a more advanced store. That said for a basic website, it still works well and lets you handle the design yourself.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SK

Sukh K.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0
April 2023

creative storefront with strong customization

Pros

Squarespace is a really good option if you need a website builder on a smaller budget to showcase creative work and host an online store for selling products. It comes with plenty of useful features, including SEO and marketing tools and it also does well on the security side. The customization is one of its biggest strengths too, with lots of flexibility for layouts, fonts, themes and more.

Cons

The downside is that the plugin selection is fairly limited and automatic updates can be difficult across different versions. Integration choices are also somewhat restricted and the technical support team could be much more proactive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SP

Sian P.

Food & Beverages, 11-50 employees

Less than a year

5.0
April 2023

Use it without much hassle

Pros

It doesn't take long to get comfortable with Squarespace. The platform is easy to use, has amazing functionality and includes some really attractive templates that make launching a new website pretty quick.

Cons

A few page types, like blog pages, don't support custom backgrounds which is a bit limiting. Still, it's something I can work around for now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KV

Kobus v.

Restaurants, 1-10 employees

Free Trial

4.0
April 2023

customizable site builder

Pros

Publishing web content is easy and the platform is simple to work with. Also it is customizable and genuinely useful for building what I need.

Cons

Compared with other available options, the overall value for money feels a bit lower.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

JT

Josiah T.

Non-Profit Organization Management, 11-50 employees

More than a year

4.0
April 2023

Has professional templates

Pros

Getting a site live with Squarespace doesn't take much effort and that's something I really appreciate. It lets you launch a professional looking website pretty quickly without needing much technical know-how or specialized skills.

Cons

The pricing options feel more complicated than they need to be. On top of that some very basic features are locked behind higher-tier plans which makes upgrading feel more forced than optional.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7