Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JN
Joseph N.

Apparel & Fashion, 1-10 employees

Less than a year

4.0

“helpful app integrations”

Pros

It gives me a lot of flexibility when connecting with other apps I use for my business which has been really helpful.

Cons

I have not run into anything I dislike about it yet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AT
Antonio T.

Photography, 1-10 employees

Less than 6 months

5.0

“Good tool for beginners”

Pros

The way it works is very user friendly especially for people who don't already know how to use it and it lets you build and customize things to match your own style.

Cons

At the moment, I really have not noticed any major downsides. If I had to mention something minor, it would be that they sometimes send a bit too much spam by email.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LK
Lucy K.

Marketing and Advertising, 51-100 employees

Less than a year

5.0

“portfolio site up in no time”

Pros

The thing I like is that putting together a website for my design portfolio takes hardly any time with this tool and the whole process is really simple. It's been especially useful having something professional and ready to show during job interviews.

Cons

The subscription price feels pretty high and it's frustrating that you cannot keep the website online once you stop paying. That part can be pretty annoying.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

NE
Nneoma E.

Media Production, 1-10 employees

Less than a year

3.0

“slow support”

Pros

It is really easy to use, has a nice-looking interface and is pretty decent overall.

Cons

Customer support can be an issue because it takes a while to get help.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

AB
Angelica B.

Pharmaceuticals, 500+ employees

Less than a year

5.0

“Stylish websites without coding”

Pros

Building a website with Squarespace is easy. The drag‑and‑drop editor is simple to use and you don't need any coding skills. The templates look modern and work well on all devices. It also includes built‑in tools for e‑commerce, blogging and SEO. Hosting, security and support are reliable too so managing your site is less stressful. Overall it helps you create professional, attractive websites with very little hassle.

Cons

Even with all of its strengths it has a few downsides. The customization tools are good but they still do not offer the same freedom you would get from building a site completely from scratch with code. If someone wants a very detailed or highly complex design, the platform can start to feel a bit restrictive. Some more advanced functions also depend on third-party integrations or extra coding which is not always ideal for people without technical skills. Another consideration is pricing since its plans tend to be higher than some other website builders and that can be a disadvantage for small businesses or anyone trying to keep costs down.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

SS
Sherri S.

Civic & Social Organization, 1-10 employees

Less than a year

4.0

“simple to get started”

Pros

This was new to us but it was still very easy to access.

Cons

I wanted to test another platform as well to compare how simple it was to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Hospital & Health Care, 1-10 employees

Free Trial

4.0

“clean website building experience”

Pros

Building websites with it is very easy and I really like how simple the whole creation process is along with the ongoing improvements in site development.

Cons

The free trial feels too short and doesn't give enough time to fully explore everything.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

CS
Caroline S.

Information Technology and Services, 500+ employees

More than a year

5.0

“Fits our needs”

Pros

Squarespace is very user friendly and it lets us put together turnkey microsites for individual clients without much hassle which fits our internal use case really well.

Cons

It does come with quite a few features and options so it takes some time to get familiar with everything available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KS
Katherine S.

Law Practice, 1-10 employees

More than a year

4.0

“stylish website builder for beginners”

Pros

Its gives individuals and small businesses a practical way to build a website on their own, even with just a basic understanding of web design.

Cons

I just wish the preset templates offered a few more optional settings for changes and customization.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SH
Salmaan H.

Design, 1-10 employees

More than a year

5.0

“mobile-ready templates and fast support”

Pros

Squarespace offers good templates that are optimized really well for both phones and tablets. The content creation tools are perfect for making videos and I can edit them and share them directly to any social media account. Their customer support has also been excellent. Live chat usually gets me answers within minutes and the support team does a good job of giving clear, exact steps whenever there's a problem.

Cons

Page speed has been weak and that has hurt the user experience on mobile devices. The sub-navigation is also limiting. Since there is only one level of sub-navigation, it doesn't work well for larger websites and it also makes creating bilingual websites impossible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EB
Emils B.

Construction, 1-10 employees

More than a year

4.0

“Decent for simple website tasks”

Pros

Using Squarespace is not a hassle and it works really well when all you need is to handle simple tasks.

Cons

At times customer service feels lacking.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

PV
Pablo V.

Computer Software, 1-10 employees

Less than 6 months

5.0

“templates and strong ecommerce”

Pros

Squarespace comes with more than 100 customizable templates across different industries so it's simple to pick a design that matches what you need. All of the templates are mobile responsive as well which is a big plus. Another thing I appreciate is how much control the platform gives over the look and feel of the site. It also does especially well with e-commerce, offering useful tools for selling products or services online, such as payment processing, inventory management and discount code creation.

Cons

One thing to keep in mind is flexibility. Even though the templates are very good, trying to build a design completely from scratch or doing more advanced custom work can get a bit buggy and sometimes the end result leads to slower web pages. Pricing can also be a downside. There is a free trial but the paid plans are fairly expensive especially for small businesses or people just getting started. On top of that its SEO features are somewhat limited compared to other website builders which can affect how visible your site is in search engine results.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

FQ
Farah Q.

Architecture & Planning, 500+ employees

More than a year

4.0

“polished templates and engaging design”

Pros

One of the best parts is the wide selection of customizable templates available. The platform also keeps rolling out updates and adding new features which is a big plus. Overall the backend is really simple to navigate and is very user friendly. I can make changes to a webpage within minutes. It also lets me build a more interactive website which helps visitors engage more with the content. The graphic layouts look appealing and there are plenty of user guides available when I need help troubleshooting something. On top of that the professional layouts make my business appear much more presentable.

Cons

The biggest downside is that the pricing went up for users without keeping older rates for long-time customers who had been paying the previous price. That makes me question how often they might continue raising costs for loyal users. Another frustration is that once you choose a template, switching to a different one is not very convenient. Customer service is also limited since there is no real-time support unless you pay additional fees and otherwise you have to rely on email.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

CD
Cheryl D.

Professional Training & Coaching, 1-10 employees

More than a year

4.0

“user friendly for beginners”

Pros

Coming in with zero website-building or tech experience, Squarespace felt very user friendly to use.

Cons

I had a hard time getting my payment plan integrated into the site.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JM
James M.

Medical Practice, 500+ employees

Less than 6 months

5.0

“useful storage after checkout”

Pros

Overall the tool is easy to use and it does a good job of storing the information that needs to be submitted after a transaction.

Cons

One thing that still worries me a bit is security since it feels like people who aren't affiliated with a company could potentially access it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AG
Aaron G.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Design tools win”

Pros

Squarespace has been incredibly accessible and flexible to work with. As a web designer, I have built a large number of client websites on it and it consistently leaves me satisfied. It's tough to come across another website builder at this price point that offers as much as Squarespace does.

Cons

A few features are locked behind the higher-tier plans so getting access to them can cost a bit more though that feels like a pretty minor downside. From a designer's perspective, adding custom code for extra details can also be a little finicky at first but once you get used to the process, it's not a major problem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

RG
Renee G.

Sporting Goods, 1-10 employees

More than a year

5.0

“perfect fit for our website”

Pros

Launching and customizing a website for our small business with Squarespace was incredibly easy. We ended up with a really charming site and being able to update it instantly whenever we add new products or services has been a huge plus. The pricing was exactly right for what we needed and we fully expect to keep using Squarespace for as long as our business is around.

Cons

There wasn't anything missing for us as we've had access to all the features and options we need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CS
Charles S.

Security and Investigations, 51-100 employees

Free Trial

5.0

“simple website builder”

Pros

The platform is simple enough that almost anyone can use it without much trouble.

Cons

Nothing really stood out as missing or lacking to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KN
Kristi N.

Law Practice, 1-10 employees

More than a year

5.0

“recognizable and useful platform”

Pros

It is well known and genuinely useful. Plus it is easy for customers to navigate and just as practical for the business to manage.

Cons

In the parts I have worked with, I have not run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PB
Prince B.

Real Estate, 11-50 employees

Less than a year

5.0

“beautiful media showcase tools”

Pros

Squarespace does an excellent job with media heavy websites. It lets you present high-quality images, add videos and build impressive galleries that really highlight your work or products. Everything looks professional across different devices and the platform gives you the tools and flexibility to create a website that feels both visually striking and practical.

Cons

One area that could be better is navigation customization. I'd like to see more options for building custom navigation menus and structures, with added flexibility to organize and style them around specific website needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9