Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

CU

Chibuike U.

Management Consulting, 1-10 employees

Less than 6 months

5.0
March 2023

powerful site builder for stores

Pros

Building professional websites and online stores feels much more manageable with this platform because the interface is user friendly and the templates are highly customizable. It also comes with useful features like built-in SEO tools, eCommerce support and analytics which help users get more from their online presence and improve traffic and sales. On top of that the customer service has been excellent, with 24/7 live chat, email support and a thorough knowledge base available whenever questions come up.

Cons

One thing that has been disappointing is how restricted the design flexibility can feel since you still have to stay within the limits of the available templates. Even though there are customization options, it can be hard to make more advanced design changes without coding knowledge. The platform also has fewer third-party integrations than I'd prefer which makes connecting some favorite tools more difficult.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 1-10 employees

Less than a year

4.0
March 2023

Simple editing options

Pros

Using Squarespace has been a really positive experience. The website builder feels user friendly, there's a wide variety of templates to pick from and the drag and drop editor is very simple to work with.

Cons

That said the pricing is on the higher side compared to some other website builders out there especially when stacked against tools like Elementor.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JB

Joel B.

Religious Institutions, 1-10 employees

More than a year

5.0
March 2023

beautiful design and dependable support

Pros

Squarespace felt very user friendly. Customizing the site was simple and the whole platform was thoughtfully designed, efficient and practical to use. The customer support team was excellent and the Squarespace community was helpful whenever I needed extra guidance. I also appreciated that my site looked consistent on both desktop and mobile without any extra hassle. Being able to make visual edits without needing much coding knowledge or back-end work was a huge plus.

Cons

My only real issue was the price. Eventually, we just couldn't keep up with the cost of the product. That said it definitely delivers on quality and you really do get what you pay for. If the pricing fits your budget, it's absolutely worth considering.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FA

Federico A.

Banking, 1-10 employees

Free Trial

4.0
March 2023

Modern software overall

Pros

Launching a website or online store with Squarespace works really well if you are not a programmer. The platform is built in a very user friendly way, with a clear flow that is simple to follow and it also includes some powerful back-end tools. The UX seems modern and the templates have an artistic, beautiful and professional look.

Cons

One problem we ran into was the short 14-day trial period. It would also be a better product if they expanded the number of templates and added more settings for customization.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Computer Software, 500+ employees

Free Trial

4.0
March 2023

powerful store tools and insights

Pros

Running my business online became much more manageable with Squarespace especially when it came to handling inventory and getting my store up and running. I could also keep track of traffic and sales performance and the built-in SEO features and analytics helped me optimize the site without needing extra tools.

Cons

One thing that let me down was the pricing. It feels pretty expensive especially for small businesses or anyone just getting started. Even the lowest-tier plan has a fairly high monthly cost and several of the more advanced features are locked behind the pricier plans.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

SA

Said A.

Building Materials, 11-50 employees

Less than a year

4.0
March 2023

beautiful templates for standout sites

Pros

There are plenty of attractive templates available and they really make websites look much better.

Cons

One thing that gets annoying is having to save my work after every single change.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JW

Josephine W.

Oil & Energy, 500+ employees

Less than 6 months

5.0
February 2023

Quick onboarding win

Pros

Squarespace is easy to use and comes with a wide range of customizable templates. The 14-day trial gave me enough time to test the platform properly before committing to a paid plan.

Cons

Even with all the features and benefits it offers, it can sometimes feel limited when it comes to plugins and extensions for deeper customization and integrations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HS

Harsha S.

Computer Software, 1-10 employees

More than a year

4.0
February 2023

customizable options

Pros

The tool is very much accessible even without much web development background because the interface is easy to navigate. Plus it offers a wide selection of customizable templates so building a professional, distinctive website doesn't take much effort. It even includes many built‑in tools like analytics, SEO features, e‑commerce options and mobile optimization making it feel like a complete all in one platform. The hosting is dependable too so websites stay online and run consistently.

Cons

A few things can be drawbacks though, including the limited flexibility of the templates, the pricing, the learning curve and the smaller range of integrations. Its connections with third-party apps and tools are not as broad as what some other website builders offer and that can make the platform feel more limited in terms of functionality.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Design, 500+ employees

Less than 6 months

4.0
February 2023

flexible and user friendly website builder

Pros

Squarespace is very user friendly which makes it an excellent option for people who aren't particularly tech-savvy. It's also highly flexible, allowing me to build responsive, multilingual websites without much effort.

Cons

At this point I have not run into any issues with this tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Industrial Automation, 1-10 employees

Less than 6 months

5.0
February 2023

beautiful websites without coding

Pros

One of the best things about Squarespace is that you can build beautiful websites without needing any technical skills.

Cons

The downside for me is the pricing. It feels very expensive compared to other website builders.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MLI

Maria Lea I.

E-Learning, 500+ employees

Less than a year

5.0
February 2023

stylish storefront and helpful support

Pros

Squarespace works really well for an online store or a smaller website. Everything feels prompt and the design options are something you'll probably enjoy a lot. I should also mention the contact management team because they've been very supportive too.

Cons

One limitation is that it doesn't handle the more complex menu setups that bigger websites might need. That said in my case I can still make it work so it's not really a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

YA

Yves A.

Cosmetics, 500+ employees

Less than a year

5.0
February 2023

practical and user friendly platform

Pros

Using it is not a hassle and the app is really good for handling tasks and processing work.

Cons

It would be helpful if the software language could be changed more easily, please.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Outsourcing/ Offshoring, 500+ employees

Free Trial

5.0
January 2023

fantastic for photography blogs

Pros

It has been excellent for photography and blogging. Also it is user‑friendly, the templates look great and switching from a traditional website builder is very easy.

Cons

Every now and then, I run into a few glitches while using it and the editor not autosaving can be frustrating but it's still manageable. I still really enjoy it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Food & Beverages, 1-10 employees

Free Trial

5.0
January 2023

Loving the all in one builder

Pros

Squarespace won me over really quickly because it's so user friendly and flexible. During the 14-day trial, I ended up loving the all in one setup especially the website builder. I also appreciate that I don't need any coding skills or HTML knowledge to use it and the ready-made templates are a huge help since I don't have to build everything from scratch. That has made the whole process much easier for me.

Cons

While it offers a lot of useful features and benefits, one area that could be better is the limited selection of plugins and extensions for deeper customization and integrations. I'd love to see that expand with more features in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mental Health Care, 1-10 employees

More than a year

5.0
December 2022

stylish templates and simple CMS

Pros

The templates look reliable and are simple to customize so it's easy to make the site feel personalized. The CMS is also very user friendly and easy to work with.

Cons

Because the platform relies heavily on JavaScript, page load times and file sizes can end up larger than they really need to be. The iOS app can be a bit annoying too since it doesn't allow editing for every page on the site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HS

Himanshu S.

Construction, 101-500 employees

Less than a year

4.0
December 2022

Simple editor

Pros

The editor is very easy to use and the templates are professional and user friendly.

Cons

The templates can feel a bit restrictive and overall they offer less flexibility than some competitors.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RM

Rashi M.

Broadcast Media, 1-10 employees

More than a year

5.0
December 2022

beautiful templates and reliable support

Pros

Beautiful design is one of the biggest reasons I enjoy using Squarespace. It comes with a strong selection of templates that make building a visually appealing website feel very natural. The interface is also clean and user friendly so it's simple to move around the platform and update the site without much hassle. Another big plus is the customer support. Help is available through email, chat and phone so getting assistance when needed has never been a problem.

Cons

The only real downside is the higher price compared with some other website builders so it may not fit every budget. That said since we work with different e-commerce companies, the cost has not really been an issue for them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JB

Jacob B.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
December 2022

user friendly website growth

Pros

Coming in with zero background in tech or website design, I was still able to sit down with Squarespace and put together a good website within just a few weeks. Over the last 3 years as I have grown the organization, the platform has helped me build our presence and reach more than 30 countries worldwide.

Cons

I don't have any major complaints. It was very simple to use, manage and keep up over time. The only downside was that the annual cost to maintain the website went up after I had been using it for 3 years.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AR

Ashley R.

Design, 1-10 employees

Less than a year

5.0
December 2022

tools for every site

Pros

The platform is really user friendly and it offers a good mix of features that can handle all kinds of website needs.

Cons

Getting help from customer support has been frustrating because they're hard to reach and not very responsive. I have not been able to get answers about my own account and a client I worked with ran into the same issue as well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

DW

Daniel W.

Sports, 1-10 employees

Less than 6 months

4.0
December 2022

mobile-ready templates and integrations

Pros

One thing that works really well with Squarespace is that its templates are built to be mobile-friendly so the website looks professional on any device. It also connects with a range of third-party apps and services our business already uses, such as Mailchimp which makes things more convenient.

Cons

A downside is that some templates come at an extra cost. The pricing plans can also be higher than those of a few other website-building platforms.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7