Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Design, 1-10 employees
More than a year
“Frustrating image SEO”
Pros
Getting started with Squarespace is probably one of the simplest ways for a beginner to put together a basic website.
Cons
What's hard to believe is that even after all this time, it still doesn't allow users to enter alt text for images. Instead, it automatically uses the image file name as the alt text. And if your file is named something like I987698-3, that becomes your alt text and your SEO.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Information Technology and Services, 1-10 employees
Less than a year
“custom templates”
Pros
The templates are a big plus and I can customize them without much trouble. The standout feature for me is the real-time website editing which makes updates feel quick and convenient.
Cons
The SEO and analytics tools still have room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“helpful templates and guidance”
Pros
One thing I really appreciate about this website is the variety of templates it offers for building a site. It also provides a lot of helpful information which makes the process of creating your own website much easier to follow and understand.
Cons
The only downside for me is that some of the tools are locked behind a subscription. Not everyone can afford to pay for that so some people have to rely only on the features they already have and do their best to make their website look as professional as possible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
Less than 6 months
“powerful site builder for stores”
Pros
Building professional websites and online stores feels much more manageable with this platform because the interface is user friendly and the templates are highly customizable. It also comes with useful features like built-in SEO tools, eCommerce support and analytics which help users get more from their online presence and improve traffic and sales. On top of that the customer service has been excellent, with 24/7 live chat, email support and a thorough knowledge base available whenever questions come up.
Cons
One thing that has been disappointing is how restricted the design flexibility can feel since you still have to stay within the limits of the available templates. Even though there are customization options, it can be hard to make more advanced design changes without coding knowledge. The platform also has fewer third-party integrations than I'd prefer which makes connecting some favorite tools more difficult.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
Less than a year
“Simple editing options”
Pros
Using Squarespace has been a really positive experience. The website builder feels user friendly, there's a wide variety of templates to pick from and the drag and drop editor is very simple to work with.
Cons
That said the pricing is on the higher side compared to some other website builders out there especially when stacked against tools like Elementor.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Religious Institutions, 1-10 employees
More than a year
“beautiful design and dependable support”
Pros
Squarespace felt very user friendly. Customizing the site was simple and the whole platform was thoughtfully designed, efficient and practical to use. The customer support team was excellent and the Squarespace community was helpful whenever I needed extra guidance. I also appreciated that my site looked consistent on both desktop and mobile without any extra hassle. Being able to make visual edits without needing much coding knowledge or back-end work was a huge plus.
Cons
My only real issue was the price. Eventually, we just couldn't keep up with the cost of the product. That said it definitely delivers on quality and you really do get what you pay for. If the pricing fits your budget, it's absolutely worth considering.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Banking, 1-10 employees
Free Trial
“Modern software overall”
Pros
Launching a website or online store with Squarespace works really well if you are not a programmer. The platform is built in a very user friendly way, with a clear flow that is simple to follow and it also includes some powerful back-end tools. The UX seems modern and the templates have an artistic, beautiful and professional look.
Cons
One problem we ran into was the short 14-day trial period. It would also be a better product if they expanded the number of templates and added more settings for customization.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 500+ employees
Free Trial
“powerful store tools and insights”
Pros
Running my business online became much more manageable with Squarespace especially when it came to handling inventory and getting my store up and running. I could also keep track of traffic and sales performance and the built-in SEO features and analytics helped me optimize the site without needing extra tools.
Cons
One thing that let me down was the pricing. It feels pretty expensive especially for small businesses or anyone just getting started. Even the lowest-tier plan has a fairly high monthly cost and several of the more advanced features are locked behind the pricier plans.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Building Materials, 11-50 employees
Less than a year
“beautiful templates for standout sites”
Pros
There are plenty of attractive templates available and they really make websites look much better.
Cons
One thing that gets annoying is having to save my work after every single change.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Oil & Energy, 500+ employees
Less than 6 months
“Quick onboarding win”
Pros
Squarespace is easy to use and comes with a wide range of customizable templates. The 14-day trial gave me enough time to test the platform properly before committing to a paid plan.
Cons
Even with all the features and benefits it offers, it can sometimes feel limited when it comes to plugins and extensions for deeper customization and integrations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
More than a year
“customizable options”
Pros
The tool is very much accessible even without much web development background because the interface is easy to navigate. Plus it offers a wide selection of customizable templates so building a professional, distinctive website doesn't take much effort. It even includes many built‑in tools like analytics, SEO features, e‑commerce options and mobile optimization making it feel like a complete all in one platform. The hosting is dependable too so websites stay online and run consistently.
Cons
A few things can be drawbacks though, including the limited flexibility of the templates, the pricing, the learning curve and the smaller range of integrations. Its connections with third-party apps and tools are not as broad as what some other website builders offer and that can make the platform feel more limited in terms of functionality.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Design, 500+ employees
Less than 6 months
“flexible and user friendly website builder”
Pros
Squarespace is very user friendly which makes it an excellent option for people who aren't particularly tech-savvy. It's also highly flexible, allowing me to build responsive, multilingual websites without much effort.
Cons
At this point I have not run into any issues with this tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Industrial Automation, 1-10 employees
Less than 6 months
“beautiful websites without coding”
Pros
One of the best things about Squarespace is that you can build beautiful websites without needing any technical skills.
Cons
The downside for me is the pricing. It feels very expensive compared to other website builders.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
E-Learning, 500+ employees
Less than a year
“stylish storefront and helpful support”
Pros
Squarespace works really well for an online store or a smaller website. Everything feels prompt and the design options are something you'll probably enjoy a lot. I should also mention the contact management team because they've been very supportive too.
Cons
One limitation is that it doesn't handle the more complex menu setups that bigger websites might need. That said in my case I can still make it work so it's not really a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cosmetics, 500+ employees
Less than a year
“practical and user friendly platform”
Pros
Using it is not a hassle and the app is really good for handling tasks and processing work.
Cons
It would be helpful if the software language could be changed more easily, please.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/ Offshoring, 500+ employees
Free Trial
“fantastic for photography blogs”
Pros
It has been excellent for photography and blogging. Also it is user‑friendly, the templates look great and switching from a traditional website builder is very easy.
Cons
Every now and then, I run into a few glitches while using it and the editor not autosaving can be frustrating but it's still manageable. I still really enjoy it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Food & Beverages, 1-10 employees
Free Trial
“Loving the all in one builder”
Pros
Squarespace won me over really quickly because it's so user friendly and flexible. During the 14-day trial, I ended up loving the all in one setup especially the website builder. I also appreciate that I don't need any coding skills or HTML knowledge to use it and the ready-made templates are a huge help since I don't have to build everything from scratch. That has made the whole process much easier for me.
Cons
While it offers a lot of useful features and benefits, one area that could be better is the limited selection of plugins and extensions for deeper customization and integrations. I'd love to see that expand with more features in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“stylish templates and simple CMS”
Pros
The templates look reliable and are simple to customize so it's easy to make the site feel personalized. The CMS is also very user friendly and easy to work with.
Cons
Because the platform relies heavily on JavaScript, page load times and file sizes can end up larger than they really need to be. The iOS app can be a bit annoying too since it doesn't allow editing for every page on the site.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Construction, 101-500 employees
Less than a year
“Simple editor”
Pros
The editor is very easy to use and the templates are professional and user friendly.
Cons
The templates can feel a bit restrictive and overall they offer less flexibility than some competitors.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Broadcast Media, 1-10 employees
More than a year
“beautiful templates and reliable support”
Pros
Beautiful design is one of the biggest reasons I enjoy using Squarespace. It comes with a strong selection of templates that make building a visually appealing website feel very natural. The interface is also clean and user friendly so it's simple to move around the platform and update the site without much hassle. Another big plus is the customer support. Help is available through email, chat and phone so getting assistance when needed has never been a problem.
Cons
The only real downside is the higher price compared with some other website builders so it may not fit every budget. That said since we work with different e-commerce companies, the cost has not really been an issue for them.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9