Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Non-Profit Organization Management, 1-10 employees
More than a year
“user friendly website growth”
Pros
Coming in with zero background in tech or website design, I was still able to sit down with Squarespace and put together a good website within just a few weeks. Over the last 3 years as I have grown the organization, the platform has helped me build our presence and reach more than 30 countries worldwide.
Cons
I don't have any major complaints. It was very simple to use, manage and keep up over time. The only downside was that the annual cost to maintain the website went up after I had been using it for 3 years.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Design, 1-10 employees
Less than a year
“tools for every site”
Pros
The platform is really user friendly and it offers a good mix of features that can handle all kinds of website needs.
Cons
Getting help from customer support has been frustrating because they're hard to reach and not very responsive. I have not been able to get answers about my own account and a client I worked with ran into the same issue as well.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Sports, 1-10 employees
Less than 6 months
“mobile-ready templates and integrations”
Pros
One thing that works really well with Squarespace is that its templates are built to be mobile-friendly so the website looks professional on any device. It also connects with a range of third-party apps and services our business already uses, such as Mailchimp which makes things more convenient.
Cons
A downside is that some templates come at an extra cost. The pricing plans can also be higher than those of a few other website-building platforms.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Computer Software, 1-10 employees
Less than a year
“All in one tool”
Pros
Running a small business, I have found this to be a true all in one platform. It takes a lot of the hassle out of creating a website especially for people who don't have much technical knowledge or design experience. The domain search feature and ready-made templates really help simplify the entire website-building process.
Cons
It does feel a bit pricey and I'd like to see it compete more closely on cost with other platforms out there like Shopify and Wix.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Market Research, 1-10 employees
Less than a year
“Loved it”
Pros
The website builder is really simple to use and that's been a big plus.
Cons
I just wish there were more templates available to choose from.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than a year
“Find it beginner friendly”
Pros
It is pretty easy to use. Overall the platform is very user friendly, even if you're a complete beginner.
Cons
Every now and then, there are plugins you have to purchase separately. Still, I don't really mind paying for them as long as they're actually useful.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Financial Services, 500+ employees
Less than 6 months
“online store setup made simple”
Pros
Setting up an online store with Squarespace is easy and it covers the essentials well from taking payments to handling orders and shipping management.
Cons
Customization options feel somewhat limited and it would be better if there were a free plan available.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Computer Networking, 1-10 employees
More than a year
“simple updates without web skills”
Pros
Keeping the site updated is really convenient because making changes and text edits is very easy. Even without knowing much about web design, we can still keep everything current which has been really helpful.
Cons
The downside is that once you're on the platform, it feels hard to move away which works out better for them than for us. On top of that the renewal pricing is expensive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“powerful store tools and integrations”
Pros
Squarespace is pretty good because the interface is user friendly and the drag and drop editor lets you customize a site without much hassle. There are also plenty of guides and tutorials available which makes the setup process less overwhelming. On top of that it iintegrates well with a range of third-party tools and services like Google Analytics, Mailchimp and social media platforms so managing and expanding an online presence is much more convenient. Another strong point is its e-commerce functionality. It includes several options for building an online store, such as customizable product pages, built-in payment gateways and tools to handle orders and shipments.
Cons
That said there are a few downsides worth keeping in mind. One of them is that customization can feel a bit restricted. Even though there are many templates available, they do not always provide the level of flexibility that more advanced users might be looking for. Another drawback is the pricing which can feel a little high compared to other website builders especially if extra features are needed or if upgrading to a more advanced plan becomes necessary.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Design, 1-10 employees
Less than a year
“Quick setup”
Pros
It is incredibly easy to use. the features are so quick and simple that it would be hard for anyone to struggle with using them.
Cons
If I had to point out one downside, it would be the price still feeling a little higher than I'd like. That said it's not by much so it's not something I can complain about too heavily.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than a year
“manageable tools that deliver”
Pros
Everything feels very manageable, the tools are convenient and the platform is simple to use overall.
Cons
It's not the most beginner friendly at first but it still gets the job done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
Free Trial
“E-commerce checkout are smooth”
Pros
One thing I really appreciate is how effortless the e-commerce transactions feel when using Squarespace.
Cons
I don't have any complaints or issues with the software at this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“feature packed and fantastic”
Pros
Squarespace comes with so many built-in features that it feels like there's almost no limit to what you can create. Getting it connected with our existing business processes took a bit of effort since it was my first time using something like this but once we got everything sorted out, it worked incredibly well.
Cons
Since this was the first product of this kind I have used, I really don't have anything else to compare it against. It did what we needed and has continued to run without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
More than a year
“discovering useful website features”
Pros
Updating and making changes to the website is manageable once you get the hang of it. It definitely took some time to learn how to do a lot of things but I am still picking up new tricks and it's always exciting to come across a feature I hadn't noticed before.
Cons
The small differences between the pricing plans are frustrating. I ended up having to upgrade just to add a clickable banner or link on my blog and when important details are buried, it's easy to get stuck in the weeds.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Consumer Services, 11-50 employees
Less than a year
“Lightweight on windows and MAC”
Pros
Runs very lightly and works reliably. I use it on both Windows and Mac and it performs well on each platform.
Cons
The interface and the installation process could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 51-100 employees
Less than 6 months
“Built-in email”
Pros
Squarespace is very user friendly and if you're aiming to build a high quality, visually rich website, it's an excellent option. The design templates look fantastic and are optimized across desktop, tablet and mobile devices. One feature I really like is the built-in email marketing tool which lets you create attractive emails using templates without needing any third-party service.
Cons
Even though it's a strong platform overall one concern is the limited control over your domain name. If you purchase a domain through it, moving it to another hosting provider isn't possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
Less than 6 months
“user friendly website and payments”
Pros
Their platform feels very user friendly. It makes it simple to accept payments and put together a professional looking website without much hassle.
Cons
One thing that didn't work well for me was selling digital files. Even though I could list them on my website, I still had to send them manually which is why I didn't stick with it long term.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“fast website launch tools”
Pros
Getting a new website live with Squarespace is pretty easy. The tools are user friendly and efficient so the whole setup process feels quick and manageable.
Cons
There are still a few limitations that come with website builders, such as only being able to protect pages with a shared password rather than setting up individual user accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“stylish site-wide design control”
Pros
One thing I appreciate most about Squarespace is how the design settings let me define a consistent style for the entire website without much effort.
Cons
The new website builder does offer more flexibility but pages aren't always automatically optimized for mobile so you sometimes have to make a few manual adjustments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“drag and drop website winner”
Pros
If you want a simple drag and drop website builder, this is the one to go with.
Cons
It does cost a bit more than some other options but if it fits your budget, it's worth paying for.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8