Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MH
Matt H.

Marketing and Advertising, 500+ employees

Less than a year

5.0

“Website building made easy”

Pros

Building a website on this platform has not been a problem. As it is easy to use and the templates are simple to work with and easy to understand when developing a site.

Cons

nothing specific comes to mind. The portal seems user friendly overall and works really well when building within it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

Free Trial

5.0

“clean tile-based design control”

Pros

The square tile layout was really helpful because it let me tweak designs neatly within set sections without things feeling all over the place.

Cons

There wasn't much to complain about. Changing the website styles took a little effort and wasn't the most user friendly part but it was still manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DS
Dallas S.

Marketing and Advertising, 11-50 employees

Less than a year

5.0

“traffic growth and total confidence”

Pros

Between the user friendly website builder, the simple inventory management and the advanced analytics, Squarespace gives me real peace of mind and total confidence. Every time we sign in and see thousands more visits on the site, it is exciting and makes me feel like we made a smart choice.

Cons

I would have liked a bit more creative flexibility built into the system but overall the platform worked well and we were pleased with the results.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Law Practice, 11-50 employees

More than a year

3.0

“frustrating editor and limited options”

Pros

Keeping sites organized works well and being able to create password-protected drafts is definitely useful.

Cons

I really cannot stand the way the websites are built in this interface. It doesn't feel very customizable, working with the block system can be a real headache, the features feel limited and there isn't much guidance for SEO.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

CB
Chandra B.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“simple and user friendly setup”

Pros

Overall it is user friendly and the whole platform is simple to use.

Cons

It falls a bit short on features compared with what I'd want.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CS
Chris S.

Information Technology and Services, 1-10 employees

More than a year

4.0

“user friendly when it works”

Pros

When everything is functioning properly, the platform is pretty easy to use. It's simple to navigate Overall even though updates don't come as often and some features still don't work correctly and can cause crashes.

Cons

Quite a few options end up crashing the website which makes the whole experience very frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

YB
Yana B.

Entertainment, 51-100 employees

Less than a year

5.0

“fantastic for online sales”

Pros

Squarespace works really well as a sales tool for an online business and it also lets you build professional looking websites.

Cons

Because the platform includes so many features and options, it can sometimes take a while to locate the right tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AF
Azaziah F.

Airlines/ Aviation, 51-100 employees

Less than 6 months

5.0

“customer reach made simple”

Pros

It's a very easy way to attract and connect with customers.

Cons

There isn't any assistance available when you need help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

Free Trial

5.0

“flexible website design options”

Pros

Being able to customize the website exactly the way I want is one of the best parts of using Squarespace.

Cons

It is a bit on the expensive side although I understand the price since the convenience it provides really does justify the cost.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MM
Melinda M.

Construction, 1-10 employees

Less than a year

5.0

“Setting it up is easy”

Pros

Squarespace is very user friendly and it was easy to navigate while setting up all the content our company needed.

Cons

I didn't come across anything that felt unnecessary or unhelpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC
Kerryn C.

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

“stylish templates and flexible control”

Pros

It is a good option to build a site with Squarespace for anyone who doesn't have much experience creating a website from the ground up. Even with very limited design knowledge, it's possible to get things up and running by picking from the wide range of templates and then adjusting them to match your brand colours and overall style. You can also enable Google Fonts to give the site a more distinct personality and there's room for custom code if you want to take the design further. It also handles team access well since other contributors can be given different permission levels without being able to alter the design itself. That helps keep the website looking consistent across all pages, instead of ending up with random formatting choices like a level one heading suddenly appearing in comic sans italic because someone thought it looked amazing.

Cons

Like most drag and drop website builders, it probably won't provide some of the more advanced capabilities that a fully bespoke site built specifically for your needs can deliver. That said it's not really trying to be that. It's aimed at people who want an attractive online presence with the standard features most businesses need, such as an online store, email management and similar tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Chemicals, 11-50 employees

Less than 6 months

5.0

“Customizable options win”

Pros

Building a customizable website with Squarespace has been really helpful and the template designs look excellent.

Cons

There aren't any features available for free and it can sometimes be tricky to manage if you're not very tech-savvy.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

CY
Courtney Y.

Writing and Editing, 1-10 employees

More than a year

5.0

“fantastic platform for brand websites”

Pros

Squarespace has been a really decent web design platform to use. It's very user friendly, simple to work with and still gives you customization options for imported templates. I'd definitely recommend it to anyone just getting started with building their brand and turning it into a website.

Cons

A few features aren't quite as customizable as I'd personally like but aside from that, it offers pretty much everything needed to build and design a site around your brand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ED
eva d.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

4.0

“clean designs without coding”

Pros

It is pretty easy to use and it gives us plenty of options to work with. I enjoy most of the templates and the biggest advantage is that building a site is simple. You really don't need any coding knowledge to use it.

Cons

The price is a little higher than I'd prefer but it's especially worthwhile if you don't have much experience creating websites. If you already know your way around web design though, there may be better alternatives out there.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KD
katie d.

Sports, 1-10 employees

Free Trial

5.0

“stylish websites with tons of options”

Pros

Building modern, good looking web pages for a business is where Squarespace really shines. It comes with plenty of ready-made templates, lots of imagery and even without much creative skill, you can still put together a site that seems user friendly and looks beautiful. I also appreciate that it supports so many parts of running a business in one place, including mailing list signups, shopping carts, product purchases and multiple pages. Another nice touch is the option to connect your own domain or stay on the trial first which gives you a chance to test everything before committing.

Cons

There's a lot to work through and with so many features and customization paths, it can start to feel a bit complicated and overwhelming. There are countless ways to design and present your site which is helpful but that also makes it easier to get confused. Still, there is guidance and support available when you need it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MT
Mike T.

Transportation/ Trucking/ Railroad, 51-100 employees

Less than a year

5.0

“Give plenty of options”

Pros

Putting a site together felt very approachable thanks to the user friendly interface. Another big plus was the broad selection of templates available which gave me plenty of good design options to work with.

Cons

The biggest downside is that it doesn't offer much flexibility when it comes to customization. You're mostly limited to adjusting the preset rows within the templates. On top of that there's no autosave feature so after making changes it only prompts you to save them manually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CA
Cedric A.

Computer Hardware, 1-10 employees

Less than 6 months

5.0

“clear features and simple use”

Pros

The features are clear and the platform is simple to use.

Cons

At first, it can feel a bit complicated but after spending more time with it, you eventually get the hang of it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

EU
Efezino U.

Transportation/ Trucking/ Railroad, 1-10 employees

Less than a year

5.0

“stylish sites with reliable uptime”

Pros

A client asked me to create a website that looked professional and stayed online without interruptions. This tool helped me pull all of that together in a very short timeframe. The builder was easy to move through and I was also able to get the site hosted very quickly.

Cons

One thing that would make it even better is support for frameworks such as React JS.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

CW
Chandler W.

Management Consulting, 1-10 employees

More than a year

5.0

“Build professional site without coding”

Pros

Building a professional looking website with Squarespace is possible even without knowing much about web development. It offers plenty of customization and the platform is set up in a way that makes it pretty hard to accidentally ruin your site.

Cons

When it introduced its membership community feature, I really wanted to move my existing subscribers over to memberships. The problem is there's no way to transfer their billing so the only option would be asking every subscriber to sign up again with their card information which just isn't realistic. I'd love to use the member areas for my subscribers but without a way to move their payments over, I don't see how that can work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SM
sushil m.

Renewables & Environment, 51-100 employees

More than a year

5.0

“simple to manage”

Pros

Using this software has not been a problem and it's really manageable overall.

Cons

Customization can be a bit less user friendly when you need to make changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10