Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Retail, 1-10 employees
Less than a year
“stylish templates for storefronts”
Pros
I run a clothing store so how my website looks really matters. Squarespace is the most visually appealing site builder I have found. I love the sleek design options and the templates are organized by website type which makes everything look user friendly. The 20% discount is also great especially for beginners.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fine Art, 11-50 employees
Less than a year
“practical website builder”
Pros
This tool has made my work much more manageable. It's very practical, simple to use and the layout is easy to follow. I genuinely enjoy working with this software.
Cons
I think it handles everything really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“clean designs and built-in tools”
Pros
Squarespace is very easy to use thanks to the drag and drop setup. The designs are clean and clear and customization is simple while still giving plenty of built-in options like an online store and integrations with other services such as MailerLite.
Cons
Compared with WordPress, there aren't as many template choices or widgets available. Still, there's more than enough for the basics and it helps keep things from feeling overwhelming.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Accounting, 500+ employees
Less than a year
“clean, professional website builder”
Pros
The platform is incredibly user friendly, the steps are clear and the whole process is simple to follow. The final design looks professional which gives any business a more refined and credible appearance.
Cons
Connecting it with our secondary systems was a little challenging at first although after some trial and error I was able to get to a place that feels manageable. It would be helpful if they offered a simpler guided walkthrough or a way to book time with a support rep to work through those early roadblocks.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Graphic Design, 1-10 employees
Less than a year
“beginner friendly creative websites”
Pros
Squarespace is easy to use especially for beginners. It lets us build high-quality, creative websites without needing much technical knowledge.
Cons
If I had to point out one downside, it would be the price which feels a bit high to me compared with some competing options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Design, 1-10 employees
Less than a year
“website building made simple”
Pros
Getting a site built with this product is incredibly easy and the whole website design process is about as simple as it gets. From the initial setup to launching the finished site, it's very quick and uncomplicated to get everything up and running.
Cons
My only wish is that it offered more room for customization. There are quite a few extra things I'd want to do but the advanced customization feels limited and the SEO options are fairly restricted too.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Law Practice, 1-10 employees
More than a year
“quick website setup”
Pros
It was easy to set up and run my site with this tool and the platform was simple to use overall.
Cons
The template selection felt a bit limited and I'd definitely appreciate having more design options to choose from.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Higher Education, 500+ employees
More than a year
“fantastic builder with built-ins”
Pros
Squarespace has an amazing set of features and an awesome website builder. The drag and drop editor is something I really enjoy because I can place things visually and watch the site come together right in front of me with built-in features already available.
Cons
The drag and drop functionality does feel a bit limited in some areas but that's pretty understandable since you cannot really expect every advanced feature from a builder focused on drag and drop use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“flexible editing with full control”
Pros
Editing in Squarespace feels really practical because you can view both the back-end version, without the formatting and the live public-facing page at the same time. That makes it much easier to check that a post looks exactly the way you want and quickly adjust anything that seems off.
Cons
At first, the interface can feel a bit overwhelming since there's a lot happening on the screen. Still, once you get used to it, the platform gives you far more editing flexibility than other website builders that are marketed as simpler.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 101-500 employees
Less than a year
“stylish site builder”
Pros
Getting a professional looking website together with this platform is pretty easy and it doesn't take much effort to make the site look professional.
Cons
I wouldn't recommend it if you need to sell physical products through Google. Connecting it with other platforms like Google Merchant Center is difficult and not very easy.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Think Tanks, 1-10 employees
Less than 6 months
“quick setup, limited power”
Pros
Setting up a basic, functional site live doesn't take much time so it's possible to have something up and running pretty quickly.
Cons
At the same time, it doesn't really have the features or overall power needed to truly stand out in a competitive market.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Food & Beverages, 1-10 employees
Free Trial
“quick publishing and editing”
Pros
With it getting posts live and making edits is really easy so using it is very user friendly.
Cons
The only real downside is that the app crashes now and then but that's about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
Less than a year
“simple setup and navigation”
Pros
Setting everything up and keeping it maintained was very easy. The menu is also clear and simple to navigate while building the website.
Cons
The only downside was that it took longer than I expected to get in touch with customer service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“beautiful templates for portfolios”
Pros
Putting together a professional looking website with it is incredibly quick. After trying a number of website builders over the years, this one feels the most beginner friendly to me. The templates look fantastic and are simple to customize so you don't need any coding knowledge or design background to make something impressive. With all of its flexible design options, Squarespace works especially well for portfolio sites, where presentation and layout matter more than advanced online selling tools. It also helps that it's such a well established platform which makes it feel dependable and secure.
Cons
Where it falls short is e-commerce. It doesn't offer the kind of built-in setup needed for practical shipping options, like free delivery over PS50 and that feels like a basic feature an online store should have. If the goal is to build a serious e-commerce site, I wouldn't suggest using it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Construction, 11-50 employees
More than a year
“fast setup and polished design”
Pros
Getting started with Squarespace feels very approachable. It doesn't take long to learn and you can realistically put together a custom, professional looking website within the first hour of using it. The latest version also adds a drag and drop builder that is a big step up from the previous one especially with the grid system for placing elements. For us, that's by far the simplest way to design a site and a big reason our company continues to use Squarespace.
Cons
One ongoing frustration has been site speed optimization. There are some things you can do to improve performance but we still have not been able to make it as fast as we want. To be fair, the site isn't slow overall but it does fall short when we compare it to other websites that load faster.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Non-Profit Organization Management, 1-10 employees
More than a year
“Works as needed”
Pros
This software is pretty easy to use, even if you don't have any experience building a website.
Cons
At times navigating through sales information and managing multiple websites can feel a bit confusing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Packaging and Containers, 1-10 employees
Less than a year
“flexible website and shop platform”
Pros
At first, Squarespace looked a bit pricey for a new business but once we compared it with other options out there, it actually felt affordable, dependable and flexible enough to be a worthwhile investment. We originally signed up just to create our website and later on we were able to switch on the eCommerce features and launch an online shop as well. Building the store itself went well and the platform works nicely with third-party services like Stripe, Shippo and TaxJar which made the setup even more useful.
Cons
One part that caused trouble was how the Shop settings are divided across different areas of the dashboard which made things more confusing than they needed to be. We did manage to sort it out in the end but it took a fair amount of frustration to get there. Shipping setup was another challenge especially when dealing with more complex products.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 1-10 employees
Less than 6 months
“powerful builder with rich features”
Pros
Squarespace is a powerful website builder packed with plenty of built-in options which makes creating and managing a site really convenient.
Cons
One thing it's still missing is an editor for error pages so there's no way to create a custom 404 page.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 500+ employees
Free Trial
“flexible payments that just work”
Pros
Customers can pay however they want, whether that's with their phone, a card and more.
Cons
I have not run into any problems yet. Overall it's been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philanthropy, 1-10 employees
Less than a year
“Drag and drop feature is good”
Pros
Everything is simple and easy to use. The pre-built templates are a big plus and the drag and drop tools make putting everything together really convenient.
Cons
I do sometimes question whether this is the most user friendly option or the best value compared to everything else available. I have not tried every platform out there but this one has still done what I needed it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10