Anonymous
Entertainment, 11-50 employees
Less than 6 months
“stylish website builder”
Pros
Squarespace made website building pretty easy. As instead of turning it into a complicated, time-consuming project, it gave me attractive design options that were also functional and practical for a small business site.
Cons
A few design features I wanted would have been nice to see or at least offered in a more professional form but it seemed like it hadn't developed them yet. The limited availability of third-party integrations was also a drawback.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Daveon D.
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Better pricing with good features”
Pros
After the price drop it still comes with the same wide range of page layouts social media tools and built-in options for people to purchase or donate directly on the site. They also offer domain registration through Squarespace which means there's no need to use a separate service.
Cons
Getting around the platform can be a bit confusing at times. The tutorial videos do help but there still isn't enough guidance when it comes to page design. On top of that you have to pay extra to unlock payment acceptance on your site which feels like a necessary feature if you want the site to seem credible.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Stephanie M.
Marketing and Advertising, 1-10 employees
More than a year
“beautiful templates for sites”
Pros
Building a professional website with Squarespace doesn't require touching code which is a huge plus. The templates look refined and modern right from the start and they still give enough flexibility to tailor the design to fit different brands and styles.
Cons
A couple of drawbacks are worth keeping in mind. The pricing runs higher than some competing platforms which can be a concern for small businesses or personal websites. On top of that the third-party integration options are a bit limited so it may feel restrictive if you need very specific functionality.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Joshua E.
Apparel & Fashion, 1-10 employees
More than a year
“inventory and sales tracking win”
Pros
We used it for my wife's boutique and keeping up with inventory was really easy. Also it handled both cash and card sales in a way that made sales tax reporting much easier when it was time to complete everything.
Cons
The sales tax side could be a bit finicky At times especially when trying to remove tax from items that weren't supposed to be taxed. Thankfully, a recent update seems to have improved that and made it a little more manageable now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenifer M.
E-Learning, 11-50 employees
Less than 6 months
“creative control with ai boost”
Pros
The AI tools are genuinely helpful for turning your ideas into something concrete. There's a lot of control over how your page looks and if you know how to code, you can take customization even further. It gives you the freedom to build your site the way you actually pictured it.
Cons
One frustrating part is how difficult they make it to transfer your domain to another provider. Domain registration through them also feels overpriced especially since there are cheaper options available elsewhere.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Daniel R. S.
Computer Software, 1-10 employees
More than a year
“flexible contracts for business”
Pros
Running my business through Squarespace has been really helpful because I use it for more than just payment processing. It also lets me create contracts using their editable templates and my clients can e-sign them for free which adds a lot of value.
Cons
The part I am not a fan of is the payment processing fees and the website builder feels pretty basic since it doesn't offer a lot of features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Heidi B.
Non-Profit Organization Management, 1-10 employees
More than a year
“professional look with helpful tutorials”
Pros
Squarespace is pretty simple to use and the amount of tutorials available makes it even easier to figure things out. Using it has helped us put together a website that looks modern and professional.
Cons
There are still a couple of things that could be better. One is that switching from the desktop version to the mobile version is not very user friendly and it almost looks like you have to rebuild each one separately. Another is that when uploading photos, I always need to resize them into much smaller file sizes first which adds an extra step.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Johnson A.
Legal Services, 11-50 employees
More than a year
“versatile website building powerhouse”
Pros
Across more than four companies where I work, Squarespace has been a reliable tool for building and designing websites and landing pages without any hassle. On top of that it lets me host websites and email accounts and I can get into the cPanel from virtually anywhere on any device which makes managing everything really convenient.
Cons
I have been using it since 2018 and honestly I haven't run into any issue or bug that stayed unresolved for more than 24 hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Felicia S.
Telecommunications, 500+ employees
More than a year
“stylish templates and responsive sites”
Pros
Squarespace offers free CSS templates and you build websites mostly with a drag and‑drop editor which makes the design process easy.
Cons
Creating highly responsive websites without any coding has worked really well for me so I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel S.
Health, Wellness and Fitness, 1-10 employees
More than a year
“great templates for beginners”
Pros
Building a small business website with Squarespace is pretty easy, even without any background in web design, coding or site creation. The templates look professional and come with a nice range of features which made the whole process much less intimidating. I was also able to handle updates and edits on my own since the platform is fairly user-friendly. Another big plus is how naturally the email campaigns connect with my website, newsletter subscriber storage and the overall site design.
Cons
Even though it's clearly built for regular people to create and manage their own websites some of the customization options can feel a bit confusing. That said it seems to depend somewhat on which template you're using.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Stephanie B.
Health, Wellness and Fitness, 1-10 employees
Less than a year
“frustrating to use and manage”
Pros
Honestly there wasn't anything positive that stood out to me. It was difficult to navigate, definitely not user-friendly and even dealing with customer support ended up being frustrating.
Cons
The biggest problem was all the add-on options and having to rely on other software just to keep my business running with any kind of simplicity or convenience.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Daze M.
Marketing and Advertising, 1-10 employees
More than a year
“clean builder for professional sites”
Pros
Squarespace looks clean and reliable. It's very user-friendly especially for beginners and it makes putting together a professional looking website really simple.
Cons
Pricing can feel a little high once you start adding extras like add-ons and domains. It's usually a better idea to purchase your domain somewhere else.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kerrissa C.
Consumer Goods, 11-50 employees
Less than a year
“handy mobile payments option”
Pros
One thing I really appreciate is being able to add the payment feature right from my phone without needing to buy the Square device.
Cons
Getting the app set up was a little tricky. I had to search Google several times just to figure out where certain information was and how to add features to make transactions work properly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Design, 1-10 employees
Less than a year
“quick start, limited options”
Pros
Getting a site up and running was fast which made it a great choice as a beginner. The interface is also user friendly and I was able to use it without any coding knowledge.
Cons
Compared with Wix or WordPress, I came across fewer website elements and that eventually pushed me to move to another platform. The pricing also felt a little high for what was offered.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Madeline O.
Non-Profit Organization Management, 1-10 employees
More than a year
“user-friendly design freedom”
Pros
It is very user-friendly. Its features made it feel like I could turn my ideas into something real without much trouble.
Cons
One area I struggled with was the sales side of it. When it comes to ecommerce, it's tough for it to compete with Shopify.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris S.
Marketing and Advertising, 1-10 employees
Less than a year
“A capable tool”
Pros
Squarespace is very capable. It offers a strong mix of customization and flexibility making it a great fit for both individuals and businesses. Also the interface is user-friendly and the drag and drop editor is user friendly enough to make creating and managing a website simple whether it's a basic blog or a more involved online store.
Cons
A few users mention that the customization can still feel somewhat limited when they want to fine-tune the site around very specific needs. On top of that its pricing can come across as expensive for smaller businesses which may make some people think twice before committing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Francesco P.
Arts and Crafts, 1-10 employees
Less than a year
“professional site”
Pros
Launching a modern, visually engaging website with Squarespace was surprisingly fast and it really captures our mission well. Even without any technical background, we can keep the content updated ourselves which matters a lot for a nonprofit with limited time and resources. Compared with other platforms we tried especially Wix and WordPress which turned into a mess of plugins and constant updates it offers great value. Embeds are simple to add, the integrations we need for forms and analytics are there and the site works well on mobile too.
Cons
One area that really lets us down is the Events tool especially for nonprofits running regular programs. There's no proper time zone support which causes confusion for people joining virtually and while a custom CSS fix can help, that really shouldn't be necessary. The absence of recurring events is also frustrating. Since we run weekly workshops, we have to copy each event manually every time. Our workaround was creating a permanent Programs page and embedding a calendar from an outside service like Google Calendar but for a premium platform, that feels like something we shouldn't have to do.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Robert M.
Information Technology and Services, 1-10 employees
More than a year
“stylish templates with full control”
Pros
It stands out for its elegant templates and the control it gives over your site's look and feel. The drag and drop builder is very user‑friendly and customizing structural parts like an online store layout is also easy. Plus it makes it possible to build multiple high‑quality, professional looking websites without much hassle.
Cons
Honestly I haven't run into any real issues with this product. It feels reliable, secure and I cannot think of a time when it failed to meet expectations or performed slowly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Esami Allan J.
Information Technology and Services, 11-50 employees
More than a year
“efficient sites with strong ecommerce”
Pros
Building a modern website with Squarespace is very easy thanks to its drag and drop editor and it only takes a few clicks to get things looking good even if you are not a technical person. There is also a wide selection of plugins and extensions available, plus plenty of customization options to shape the site exactly the way you want. On top of that its eCommerce features are powerful and work really well.
Cons
One downside is that customer support is not always reachable by phone which can be really inconvenient when you need urgent help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sandrine K.
Marketing and Advertising, 51-100 employees
More than a year
“beautiful templates and simple setup”
Pros
With Squarespace building a modern, professional website is quick and easy especially since no coding is needed at all. The platform is also very user-friendly for just about anyone and the selection of beautifully designed templates is one of the things I like most. Its drag and drop functionality keeps the process simple and helps cut down on mistakes while putting pages together.
Cons
something I'd still like to see improved in it is a wider range of animation options and more advanced editing tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10