Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Non-Profit Organization Management, 1-10 employees
More than a year
“Getting better everyday”
Pros
The layouts look amazing and I really like that the platform keeps improving. Also it is very convenient that you can easily turn a blog post into an email campaign.
Cons
The only thing that comes to mind is that it could maybe offer even more features. Aside from that, finding the specific feature I am looking for can sometimes take a little effort.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than a year
“proven helpful”
Pros
When I started with Squarespace, I liked the wide range of template styles. They gave me a good foundation and the platform helped me push through the challenges of building my first website while I learned along the way.
Cons
The downside for me was that it felt a bit limited at times and it wasn't the easiest platform to navigate or figure out at first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
Less than 6 months
“limited optimization options”
Pros
I find a basic website up and running easy especially for non-technical users. It also comes with plenty of built-in features that support a wide variety of use cases.
Cons
After helping a few clients with their websites, performance has been a recurring problem. The platform is somewhat restrictive when it comes to optimizing pages and assets which limits what you can really do to improve speed.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Education Management, 500+ employees
More than a year
“Great tool overall”
Pros
Building a full website with Squarespace is really easy thanks to the drag and drop editor. The snapping feature helps line everything up neatly so pages come together looking professional without much effort. There are also plenty of presets to choose from which makes the whole creation process enjoyable.
Cons
Because it focuses so much on simplicity, it can feel a bit restrictive at times. Customization options aren't especially deep and the final result can still have that recognizable look.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Get professional sites in no time”
Pros
Putting together a professional marketing site in Squarespace happens really quickly and the built-in templates, fonts and layouts do a lot of the heavy lifting. It's especially useful for impressing non-technical clients without having to rely on complicated custom code.
Cons
At the same time, the part that frustrates me most is how limited it feels when I want to make more advanced customizations since there just isn't much freedom there.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Architecture & Planning, 51-100 employees
More than a year
“Amazing design options”
Pros
Compared with Wix and the other website builders I have tried, Squarespace consistently feels like the benchmark for web design. I always end up enjoying its design options far more than what I find anywhere else.
Cons
The only real downside for me is the pricing which can occasionally catch me off guard. It also tends to slow down a little when I am working with more complex layouts.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“Simple tool to use”
Pros
Changing layouts, updating content and switching templates is really easy. I have had my site with Squarespace for a few years now and one thing I especially like is the range of plug-in options like the email signup form for landing pages.
Cons
A few of the site templates feel a little outdated and I do wish they refreshed the newer template offerings more often.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Retail, 51-100 employees
Less than 6 months
“user-friendly design for branding”
Pros
It is very easy to use and the interface is really user-friendly. That makes building pages and shaping the branding of a website much simpler.
Cons
Customization can be a little tricky and not quite as easy as with some other products, although using custom CSS does give you more room to adjust things further.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Automotive, 1-10 employees
Less than a year
“Offers great support”
Pros
Squarespace has been a really good value for the money. The customer support has been excellent and the platform is easy to use. The page layouts are clean, modern and simple to work with.
Cons
There are a few limitations when it comes to font choices and paragraph formatting. Other than that I really have no complaints as it has been a very reliable website builder.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
Less than 6 months
“personalized ecommerce tools”
Pros
Running my online store with Squarespace has been really helpful because it gives me the tools I need to sell both products and services in one place. I also appreciate how much I can customize the site with my own logo and brand colors which makes everything feel more personal and aligned with my business.
Cons
One drawback is that it doesn't offer support for multiple currencies. Because of that some of my clients from outside the state end up needing third-party services to purchase my products or book my services.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Entertainment, 1-10 employees
Less than a year
“Top tool with lots of praise”
Pros
One thing I really like is how modern my website looks. I get a lot of compliments on it and it was fairly easy to learn and set up on my own.
Cons
Once I need anything beyond the basics though it starts to feel a bit complicated. I usually end up searching Google or asking ChatGPT for help when it would be better if the platform were more user friendly, easier to navigate and had clearer information readily available.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“comes with flexible design”
Pros
The site looks professional and visually appealing and it can be tailored to match your brand voice really well. Since Squarespace is so widely used, it's also pretty affordable to find a freelancer who can help customize the site further.
Cons
Handling every customization on your own isn't that simple if you're not very tech-savvy. If you want the website to have a more unique look, you'll probably still need outside help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 11-50 employees
Less than a year
“stylish templates and built-in power”
Pros
It comes with attractive templates, strong built-in features and a reliable drag and drop editor that makes it ideal for creating a professional looking website without needing to code.
Cons
It looks modern but the pricing is higher than many alternatives and the limited flexibility along with migration and customization challenges can become frustrating as a website grows.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Entertainment, 1-10 employees
More than a year
“bringing my brand to life”
Pros
Squarespace lets me build my personal brand and create one online hub to sell my digital products without needing multiple tools. There are plenty of user friendly features, along with page layouts, template options, links and strong video and image support so my brand looks professional and comes across in a way my audience can quickly connect with and understand.
Cons
One downside is that certain design templates don't always include every feature you may want which can be frustrating if you really love a particular template or decide to switch templates later for a brand refresh.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“clean site and organized events”
Pros
Building a modern, professional looking website with Squarespace was easy, even without any technical background. The event sales page tools worked really well. I could post upcoming workshops, sell tickets and keep everything neatly managed in one place. The templates were also simple to adjust so they matched the style of my business.
Cons
I do wish the platform offered more flexibility for event ticket reporting and email confirmation options. Customer support was very helpful when I needed it but the live chat wait times could definitely be shorter.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“beautiful sites without coding”
Pros
Getting a website up and running with Squarespace was very simple. It offers good integrations with other platforms and comes with many features that make a site look professional even without any web design or coding background.
Cons
One part I personally struggled with was positioning certain images on the site especially when trying to fine-tune their placement and control how much space they covered on the page.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Electronics, 11-50 employees
Less than a year
“versatile payments and product pages”
Pros
Running my small business with Squarespace made it possible to start accepting multiple payment methods fast and the rates have been very competitive. It also gave us a professional way to build product pages so we can sell directly to both dealers and customers, with plenty of options and configurations available.
Cons
Because the platform includes so many different options, a few settings can be a bit tricky to locate at first. Still, with a little persistence, it's nothing too difficult to work through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than a year
“clean websites with limited control”
Pros
Building a website and selling products online is pretty easy with Squarespace. It helps you create a modern, clean-looking site even without much design or development experience.
Cons
One issue I have run into is that it does not offer a lot of customization. Certain settings can only be adjusted site-wide instead of on an individual page basis. On top of that the analytics and reporting tools feel too basic.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Design, 1-10 employees
More than a year
“flexible templates for every skill level”
Pros
Whether you're brand new to website design or already have experience, Squarespace works really well across the board. Beginners can jump in with templates that are simple to work with, while more experienced users can use those same templates as a starting point and customize them further with their own personal touches and adjustments.
Cons
There does come a point where the design templates can feel somewhat limiting especially if you're a more advanced designer and want deeper control. That said it keeps improving the platform regularly and a lot of those needs eventually get addressed through new updates and added features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Real Estate, 1-10 employees
Less than a year
“packed with quality design tools”
Pros
Compared with a lot of similar website builders, this service gives better value and offers higher-quality options. Getting started was simple and the platform was easy to use. Plus the design choices, along with the ability to create the graphics you need, make it feel loaded with everything required to build website pages quickly and professionally.
Cons
As with any website creation platform, it takes a little time to figure out your page and get everything set up the way you want. Once that part was done, though, everything went along without much trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9