Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MM
Michele M.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“Getting better everyday”

Pros

The layouts look amazing and I really like that the platform keeps improving. Also it is very convenient that you can easily turn a blog post into an email campaign.

Cons

The only thing that comes to mind is that it could maybe offer even more features. Aside from that, finding the specific feature I am looking for can sometimes take a little effort.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RH
Ronisha H.

Consumer Goods, 1-10 employees

Less than a year

4.0

“proven helpful”

Pros

When I started with Squarespace, I liked the wide range of template styles. They gave me a good foundation and the platform helped me push through the challenges of building my first website while I learned along the way.

Cons

The downside for me was that it felt a bit limited at times and it wasn't the easiest platform to navigate or figure out at first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CD
christopher d.

Information Technology and Services, 1-10 employees

Less than 6 months

2.0

“limited optimization options”

Pros

I find a basic website up and running easy especially for non-technical users. It also comes with plenty of built-in features that support a wide variety of use cases.

Cons

After helping a few clients with their websites, performance has been a recurring problem. The platform is somewhat restrictive when it comes to optimizing pages and assets which limits what you can really do to improve speed.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

3

PM
Philip M.

Education Management, 500+ employees

More than a year

5.0

“Great tool overall”

Pros

Building a full website with Squarespace is really easy thanks to the drag and drop editor. The snapping feature helps line everything up neatly so pages come together looking professional without much effort. There are also plenty of presets to choose from which makes the whole creation process enjoyable.

Cons

Because it focuses so much on simplicity, it can feel a bit restrictive at times. Customization options aren't especially deep and the final result can still have that recognizable look.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FK
Farman K.

Information Technology and Services, 11-50 employees

More than a year

5.0

“Get professional sites in no time”

Pros

Putting together a professional marketing site in Squarespace happens really quickly and the built-in templates, fonts and layouts do a lot of the heavy lifting. It's especially useful for impressing non-technical clients without having to rely on complicated custom code.

Cons

At the same time, the part that frustrates me most is how limited it feels when I want to make more advanced customizations since there just isn't much freedom there.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AP
Abdiel P.

Architecture & Planning, 51-100 employees

More than a year

5.0

“Amazing design options”

Pros

Compared with Wix and the other website builders I have tried, Squarespace consistently feels like the benchmark for web design. I always end up enjoying its design options far more than what I find anywhere else.

Cons

The only real downside for me is the pricing which can occasionally catch me off guard. It also tends to slow down a little when I am working with more complex layouts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RP
Ryan P.

Design, 1-10 employees

More than a year

5.0

“Simple tool to use”

Pros

Changing layouts, updating content and switching templates is really easy. I have had my site with Squarespace for a few years now and one thing I especially like is the range of plug-in options like the email signup form for landing pages.

Cons

A few of the site templates feel a little outdated and I do wish they refreshed the newer template offerings more often.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MG
Mario G.

Retail, 51-100 employees

Less than 6 months

4.0

“user-friendly design for branding”

Pros

It is very easy to use and the interface is really user-friendly. That makes building pages and shaping the branding of a website much simpler.

Cons

Customization can be a little tricky and not quite as easy as with some other products, although using custom CSS does give you more room to adjust things further.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

SC
Sean C.

Automotive, 1-10 employees

Less than a year

5.0

“Offers great support”

Pros

Squarespace has been a really good value for the money. The customer support has been excellent and the platform is easy to use. The page layouts are clean, modern and simple to work with.

Cons

There are a few limitations when it comes to font choices and paragraph formatting. Other than that I really have no complaints as it has been a very reliable website builder.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AR
Amos R.

Entertainment, 1-10 employees

Less than 6 months

4.0

“personalized ecommerce tools”

Pros

Running my online store with Squarespace has been really helpful because it gives me the tools I need to sell both products and services in one place. I also appreciate how much I can customize the site with my own logo and brand colors which makes everything feel more personal and aligned with my business.

Cons

One drawback is that it doesn't offer support for multiple currencies. Because of that some of my clients from outside the state end up needing third-party services to purchase my products or book my services.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

BR
Becky R.

Entertainment, 1-10 employees

Less than a year

4.0

“Top tool with lots of praise”

Pros

One thing I really like is how modern my website looks. I get a lot of compliments on it and it was fairly easy to learn and set up on my own.

Cons

Once I need anything beyond the basics though it starts to feel a bit complicated. I usually end up searching Google or asking ChatGPT for help when it would be better if the platform were more user friendly, easier to navigate and had clearer information readily available.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“comes with flexible design”

Pros

The site looks professional and visually appealing and it can be tailored to match your brand voice really well. Since Squarespace is so widely used, it's also pretty affordable to find a freelancer who can help customize the site further.

Cons

Handling every customization on your own isn't that simple if you're not very tech-savvy. If you want the website to have a more unique look, you'll probably still need outside help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JR
Josep R.

Design, 11-50 employees

Less than a year

4.0

“stylish templates and built-in power”

Pros

It comes with attractive templates, strong built-in features and a reliable drag and drop editor that makes it ideal for creating a professional looking website without needing to code.

Cons

It looks modern but the pricing is higher than many alternatives and the limited flexibility along with migration and customization challenges can become frustrating as a website grows.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

CW
Candy W.

Entertainment, 1-10 employees

More than a year

5.0

“bringing my brand to life”

Pros

Squarespace lets me build my personal brand and create one online hub to sell my digital products without needing multiple tools. There are plenty of user friendly features, along with page layouts, template options, links and strong video and image support so my brand looks professional and comes across in a way my audience can quickly connect with and understand.

Cons

One downside is that certain design templates don't always include every feature you may want which can be frustrating if you really love a particular template or decide to switch templates later for a brand refresh.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VH
Victoria H.

Arts and Crafts, 1-10 employees

More than a year

4.0

“clean site and organized events”

Pros

Building a modern, professional looking website with Squarespace was easy, even without any technical background. The event sales page tools worked really well. I could post upcoming workshops, sell tickets and keep everything neatly managed in one place. The templates were also simple to adjust so they matched the style of my business.

Cons

I do wish the platform offered more flexibility for event ticket reporting and email confirmation options. Customer support was very helpful when I needed it but the live chat wait times could definitely be shorter.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

KF
Katelynn F.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“beautiful sites without coding”

Pros

Getting a website up and running with Squarespace was very simple. It offers good integrations with other platforms and comes with many features that make a site look professional even without any web design or coding background.

Cons

One part I personally struggled with was positioning certain images on the site especially when trying to fine-tune their placement and control how much space they covered on the page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BF
Brad F.

Consumer Electronics, 11-50 employees

Less than a year

5.0

“versatile payments and product pages”

Pros

Running my small business with Squarespace made it possible to start accepting multiple payment methods fast and the rates have been very competitive. It also gave us a professional way to build product pages so we can sell directly to both dealers and customers, with plenty of options and configurations available.

Cons

Because the platform includes so many different options, a few settings can be a bit tricky to locate at first. Still, with a little persistence, it's nothing too difficult to work through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NR
Nicole R.

Marketing and Advertising, 11-50 employees

Less than a year

3.0

“clean websites with limited control”

Pros

Building a website and selling products online is pretty easy with Squarespace. It helps you create a modern, clean-looking site even without much design or development experience.

Cons

One issue I have run into is that it does not offer a lot of customization. Certain settings can only be adjusted site-wide instead of on an individual page basis. On top of that the analytics and reporting tools feel too basic.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

RR
Rosanne R.

Design, 1-10 employees

More than a year

5.0

“flexible templates for every skill level”

Pros

Whether you're brand new to website design or already have experience, Squarespace works really well across the board. Beginners can jump in with templates that are simple to work with, while more experienced users can use those same templates as a starting point and customize them further with their own personal touches and adjustments.

Cons

There does come a point where the design templates can feel somewhat limiting especially if you're a more advanced designer and want deeper control. That said it keeps improving the platform regularly and a lot of those needs eventually get addressed through new updates and added features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TW
Todd W.

Real Estate, 1-10 employees

Less than a year

5.0

“packed with quality design tools”

Pros

Compared with a lot of similar website builders, this service gives better value and offers higher-quality options. Getting started was simple and the platform was easy to use. Plus the design choices, along with the ability to create the graphics you need, make it feel loaded with everything required to build website pages quickly and professionally.

Cons

As with any website creation platform, it takes a little time to figure out your page and get everything set up the way you want. Once that part was done, though, everything went along without much trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9