Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

NS

Navneet S.

Information Technology and Services, 51-100 employees

Less than a year

5.0
December 2022

thoughtful templates for every need

Pros

There's a really strong variety of designs available and they do a good job of covering different needs. The way the templates are organized by category also makes choosing one much faster which helps with a step that usually takes up a lot of time.

Cons

It would have been nice if they offered a free plan for individual users too but for a business like ours, the pricing works well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LL

Lucky L.

Import and Export, 51-100 employees

Less than 6 months

4.0
December 2022

simple setup for beginners

Pros

Coming from a non-technical background, I expected building a website to be really difficult. I was put in charge of creating our site so I went with Squarespace to make the process easier and it turned out to be much more user friendly than I expected.

Cons

While putting the website together is easy, the end result is pretty cookie cutter. There really isn't much room to customize it beyond the basics.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DB

DeAnn B.

Religious Institutions, 11-50 employees

Less than 6 months

4.0
December 2022

simple setup for new sites

Pros

Squarespace is pretty easy to use especially if you're new to building a website. The features are simple to work with and the basic templates make the whole process approachable.

Cons

That said it does have its limits compared with some other website builders. How well it works really depends on how complex your site needs to be and for more advanced websites, it's probably better to consider another option.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JB

Jason B.

Financial Services, 1-10 employees

Less than 6 months

5.0
December 2022

Fun experience overall

Pros

Using this software has genuinely been a pleasure. Building and setting up my website actually felt fun the whole time.

Cons

At this point I really do not have any complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA

Jay A.

Computer Software, 1-10 employees

More than a year

5.0
December 2022

best way to take payments

Pros

Getting started with online payments on Squarespace felt like the simplest and most effective option for me.

Cons

The only downside is the integration with WordPress and WooCommerce.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LS

Lisa S.

Arts and Crafts, 1-10 employees

More than a year

5.0
December 2022

handy mobile checkout for events

Pros

Running several art shows each month, Square has been incredibly useful for my business. I keep it on both my computer and my phone so I can send invoices to customers from my computer and let them pay securely by card. At events, my phone basically becomes a mobile cash register which makes it simple to accept cash, checks and cards. I also use a chip reader that handles tap-and-go payments which is really convenient. One feature I especially appreciate is offline credit card processing. Some venues have terrible cell service but I can still swipe cards without a problem. Once I get a signal again, Square automatically uploads the transactions. It's just a very convenient way to handle sales at art fairs.

Cons

My only real complaint is the same one I have with almost all software as it could be a little easier to get in touch with an actual human.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD

Stephen D.

Medical Practice, 11-50 employees

Less than a year

5.0
December 2022

beautiful templates and quick launch

Pros

Getting a first website live is very manageable with Squarespace. The templates are professional, well organized and the platform is simple to use so there's really no need to hire a developer when you're just getting started.

Cons

there wasn't anything to complain about. Everything felt simple, user friendly and we really enjoyed using it while we had it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Cindy B.

Music, 1-10 employees

More than a year

5.0
November 2022

perfect for a massive catalog

Pros

After comparing a lot of website platforms, this was the one that actually matched the size of my product catalog. I am a composer and arranger with several thousand downloadable items spread across more than 50 ensemble categories and very few of the platforms I looked into were anywhere close to handling that kind of setup.

Cons

Having worked with several website and shopping cart platforms before, I was surprised this one doesn't support nested folders. Every other system I have used had that option and that's the one thing I really don't like here which is no folder nesting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MT

Martin T.

Architecture & Planning, 1-10 employees

More than a year

4.0
November 2022

stylish platform for web presence

Pros

Squarespace is a really amazing platform for putting your business or service out there online. It's user friendly, visually appealing and gives you plenty of useful options to choose from.

Cons

It could use more advanced tweaking and customization features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DK

Deepu K.

Education Management, 51-100 employees

Less than a year

5.0
November 2022

flexible controls and clean setup

Pros

Getting the web version configured is very easy. The platform is simple to use and working with objects feels manageable and organized. It also gives developers complete control over tabs and GUI elements which is a big plus.

Cons

The template selection is fairly limited and that can make it harder to choose the right one for a specific application.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LAP

Leslie ann P.

Real Estate, 1-10 employees

Free Trial

4.0
November 2022

promising for startup stores

Pros

It seems like a great option for startup e-commerce businesses although I have not used it long enough yet to really say much beyond that, whether positive or negative.

Cons

I only tried the platform once and I don't see myself going back to use it again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JB

Jason B.

Telecommunications, 500+ employees

More than a year

5.0
November 2022

beautiful templates anyone can use

Pros

The website designs look high-end and the platform is simple enough that just about anyone can get the hang of it.

Cons

It's a bit pricey for what you get and there's no real way to take your website with you if you stop using the service.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DB

Donae B.

Writing and Editing, 1-10 employees

More than a year

5.0
November 2022

perfect for blog shop selling

Pros

Running my blog store with this software has worked really well and I have connected it with print-on-demand companies to handle my products. Because of that, I'd definitely recommend it to anyone just getting started in e-commerce. Another big plus is being able to process transactions offline when I am selling at fairs or pop-up shops which is especially useful for authors.

Cons

Getting everything set up at first was a little confusing especially when it came to understanding what the platform actually does and how it fits into my business. After I finally got the hang of that, it became much more manageable to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Medical Practice, 500+ employees

Less than 6 months

4.0
November 2022

simple setup and handy integrations

Pros

It's easy to use, the features are simple and it works well with other apps.

Cons

There wasn't much about the software that I really liked.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KW

Kaycee W.

Arts and Crafts, 1-10 employees

Less than a year

5.0
November 2022

fast setup and lots of options

Pros

Getting started is quick, it's simple to use and there are plenty of different options to work with.

Cons

I don't have any complaints because I really like everything about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Amiofu A.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0
November 2022

user friendly on desktop and mobile

Pros

Right from the start Squarespace was very easy to use. I have worked with several other platforms before and this one was especially simple to manage on both desktop and mobile which isn't something I can say about every site.

Cons

The only downside I have noticed is the pricing since it costs more than some alternatives. For example, they charge extra for email marketing, while other platforms include that for free. Other than that, I really have not had any issues with it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Management Consulting, 11-50 employees

More than a year

5.0
November 2022

versatile platform for creatives

Pros

As a creative business owner Squarespace has been the best fit for what I need. The platform is user friendly, simple to navigate and comes with thousands of ready made templates. It's incredibly flexible too and I have been able to use it for everything from building my brand identity to setting up my digital storefront with the drag and drop tools. On top of that the customer support has been outstanding as they consistently get back to me within 24 hours.

Cons

Because it offers so many features, getting fully comfortable with everything right from day one can take a bit of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MW

Meltoria W.

Individual & Family Services, 1-10 employees

More than a year

5.0
November 2022

Simple setup and migration

Pros

Squarespace software is very easy to use. Even without much technical experience, it's possible to use the platform confidently and get professional looking results. Optimizing the site was simple, moving over from another platform went without any real trouble and I was able to integrate another software I already use as well.

Cons

The only part that gave me trouble was setting up the email marketing tools. It took a bit of figuring out and I really wish that process were more simple because I'd be more likely to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

John N.

Computer Games, 11-50 employees

Less than 6 months

4.0
November 2022

user friendly newsletter builder

Pros

Putting together email templates for newsletters is really easy with Squarespace and the whole platform looks very user friendly. It makes the job much simpler.

Cons

I cannot think of any downsides. I really enjoy using it and it's very user friendly even for someone who isn't tech-savvy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Abdul A.

Consumer Goods, 500+ employees

Free Trial

4.0
November 2022

strong templates and support

Pros

There's a good collection of templates to choose from, the marketing features are quite good and the support team has been helpful when needed.

Cons

It doesn't offer full customization and editing is mostly limited to the predefined sections.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7