Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AB
Aniket B.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“beautiful templates, quick editing”

Pros

Its templates look professional and editing them is very easy too.

Cons

Customization can be limiting and cancelling the subscription means you risk losing your website.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AK
Arta K.

Farming, 11-50 employees

Less than a year

5.0

“stylish templates and handy integrations”

Pros

The platform is simple to work with, comes with attractive designs and connects well with other software tools.

Cons

There are some language-related limitations and a few features still require coding knowledge to use properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BB
Brandy B.

Public Safety, 1-10 employees

More than a year

5.0

“customizable site with strong analytics”

Pros

Building and customizing my website with photos and text has not been a hassle. I use the e-commerce section for selling digital products online and it's been quite simple to manage. Whenever I am unsure how to do something, the help area usually has a decent Q&A that points me in the right direction. I also like that after someone makes a purchase, the digital product is sent to them automatically. The site runs fast, offers a lot of useful features and the analytics are one of my favorite parts. Seeing how many people are visiting the website is really interesting.

Cons

One thing that bothers me is how photos have to be set up in a card style if I want them to appear smaller. Editing photos directly on the pages is also a bit difficult. On top of that blog post titles show up extremely large and I still have not been able to figure out how to reduce the font size.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

NS
Navneet S.

Information Technology and Services, 51-100 employees

Less than a year

5.0

“thoughtful templates for every need”

Pros

There's a really strong variety of designs available and they do a good job of covering different needs. The way the templates are organized by category also makes choosing one much faster which helps with a step that usually takes up a lot of time.

Cons

It would have been nice if they offered a free plan for individual users too but for a business like ours, the pricing works well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LL
Lucky L.

Import and Export, 51-100 employees

Less than 6 months

4.0

“simple setup for beginners”

Pros

Coming from a non-technical background, I expected building a website to be really difficult. I was put in charge of creating our site so I went with Squarespace to make the process easier and it turned out to be much more user friendly than I expected.

Cons

While putting the website together is easy, the end result is pretty cookie cutter. There really isn't much room to customize it beyond the basics.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DB
DeAnn B.

Religious Institutions, 11-50 employees

Less than 6 months

4.0

“simple setup for new sites”

Pros

Squarespace is pretty easy to use especially if you're new to building a website. The features are simple to work with and the basic templates make the whole process approachable.

Cons

That said it does have its limits compared with some other website builders. How well it works really depends on how complex your site needs to be and for more advanced websites, it's probably better to consider another option.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JB
Jason B.

Financial Services, 1-10 employees

Less than 6 months

5.0

“Fun experience overall”

Pros

Using this software has genuinely been a pleasure. Building and setting up my website actually felt fun the whole time.

Cons

At this point I really do not have any complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA
Jay A.

Computer Software, 1-10 employees

More than a year

5.0

“best way to take payments”

Pros

Getting started with online payments on Squarespace felt like the simplest and most effective option for me.

Cons

The only downside is the integration with WordPress and WooCommerce.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LS
Lisa S.

Arts and Crafts, 1-10 employees

More than a year

5.0

“handy mobile checkout for events”

Pros

Running several art shows each month, Square has been incredibly useful for my business. I keep it on both my computer and my phone so I can send invoices to customers from my computer and let them pay securely by card. At events, my phone basically becomes a mobile cash register which makes it simple to accept cash, checks and cards. I also use a chip reader that handles tap-and-go payments which is really convenient. One feature I especially appreciate is offline credit card processing. Some venues have terrible cell service but I can still swipe cards without a problem. Once I get a signal again, Square automatically uploads the transactions. It's just a very convenient way to handle sales at art fairs.

Cons

My only real complaint is the same one I have with almost all software as it could be a little easier to get in touch with an actual human.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Stephen D.

Medical Practice, 11-50 employees

Less than a year

5.0

“beautiful templates and quick launch”

Pros

Getting a first website live is very manageable with Squarespace. The templates are professional, well organized and the platform is simple to use so there's really no need to hire a developer when you're just getting started.

Cons

there wasn't anything to complain about. Everything felt simple, user friendly and we really enjoyed using it while we had it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Cindy B.

Music, 1-10 employees

More than a year

5.0

“perfect for a massive catalog”

Pros

After comparing a lot of website platforms, this was the one that actually matched the size of my product catalog. I am a composer and arranger with several thousand downloadable items spread across more than 50 ensemble categories and very few of the platforms I looked into were anywhere close to handling that kind of setup.

Cons

Having worked with several website and shopping cart platforms before, I was surprised this one doesn't support nested folders. Every other system I have used had that option and that's the one thing I really don't like here which is no folder nesting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MT
Martin T.

Architecture & Planning, 1-10 employees

More than a year

4.0

“stylish platform for web presence”

Pros

Squarespace is a really amazing platform for putting your business or service out there online. It's user friendly, visually appealing and gives you plenty of useful options to choose from.

Cons

It could use more advanced tweaking and customization features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DK
Deepu K.

Education Management, 51-100 employees

Less than a year

5.0

“flexible controls and clean setup”

Pros

Getting the web version configured is very easy. The platform is simple to use and working with objects feels manageable and organized. It also gives developers complete control over tabs and GUI elements which is a big plus.

Cons

The template selection is fairly limited and that can make it harder to choose the right one for a specific application.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LAP
Leslie ann P.

Real Estate, 1-10 employees

Free Trial

4.0

“promising for startup stores”

Pros

It seems like a great option for startup e-commerce businesses although I have not used it long enough yet to really say much beyond that, whether positive or negative.

Cons

I only tried the platform once and I don't see myself going back to use it again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JB
Jason B.

Telecommunications, 500+ employees

More than a year

5.0

“beautiful templates anyone can use”

Pros

The website designs look high-end and the platform is simple enough that just about anyone can get the hang of it.

Cons

It's a bit pricey for what you get and there's no real way to take your website with you if you stop using the service.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DB
Donae B.

Writing and Editing, 1-10 employees

More than a year

5.0

“perfect for blog shop selling”

Pros

Running my blog store with this software has worked really well and I have connected it with print-on-demand companies to handle my products. Because of that, I'd definitely recommend it to anyone just getting started in e-commerce. Another big plus is being able to process transactions offline when I am selling at fairs or pop-up shops which is especially useful for authors.

Cons

Getting everything set up at first was a little confusing especially when it came to understanding what the platform actually does and how it fits into my business. After I finally got the hang of that, it became much more manageable to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Medical Practice, 500+ employees

Less than 6 months

4.0

“simple setup and handy integrations”

Pros

It's easy to use, the features are simple and it works well with other apps.

Cons

There wasn't much about the software that I really liked.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KW
Kaycee W.

Arts and Crafts, 1-10 employees

Less than a year

5.0

“fast setup and lots of options”

Pros

Getting started is quick, it's simple to use and there are plenty of different options to work with.

Cons

I don't have any complaints because I really like everything about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA
Amiofu A.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“user friendly on desktop and mobile”

Pros

Right from the start Squarespace was very easy to use. I have worked with several other platforms before and this one was especially simple to manage on both desktop and mobile which isn't something I can say about every site.

Cons

The only downside I have noticed is the pricing since it costs more than some alternatives. For example, they charge extra for email marketing, while other platforms include that for free. Other than that, I really have not had any issues with it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Management Consulting, 11-50 employees

More than a year

5.0

“versatile platform for creatives”

Pros

As a creative business owner Squarespace has been the best fit for what I need. The platform is user friendly, simple to navigate and comes with thousands of ready made templates. It's incredibly flexible too and I have been able to use it for everything from building my brand identity to setting up my digital storefront with the drag and drop tools. On top of that the customer support has been outstanding as they consistently get back to me within 24 hours.

Cons

Because it offers so many features, getting fully comfortable with everything right from day one can take a bit of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9