Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MW
Meltoria W.

Individual & Family Services, 1-10 employees

More than a year

5.0

“Simple setup and migration”

Pros

Squarespace software is very easy to use. Even without much technical experience, it's possible to use the platform confidently and get professional looking results. Optimizing the site was simple, moving over from another platform went without any real trouble and I was able to integrate another software I already use as well.

Cons

The only part that gave me trouble was setting up the email marketing tools. It took a bit of figuring out and I really wish that process were more simple because I'd be more likely to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN
John N.

Computer Games, 11-50 employees

Less than 6 months

4.0

“user friendly newsletter builder”

Pros

Putting together email templates for newsletters is really easy with Squarespace and the whole platform looks very user friendly. It makes the job much simpler.

Cons

I cannot think of any downsides. I really enjoy using it and it's very user friendly even for someone who isn't tech-savvy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA
Abdul A.

Consumer Goods, 500+ employees

Free Trial

4.0

“strong templates and support”

Pros

There's a good collection of templates to choose from, the marketing features are quite good and the support team has been helpful when needed.

Cons

It doesn't offer full customization and editing is mostly limited to the predefined sections.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CA
Chelsie A.

Security and Investigations, 500+ employees

Less than a year

5.0

“Amazing payments experience”

Pros

Making payments through Squarespace has been really easy and that's something I have genuinely loved about using it.

Cons

I am still unsure what the experience is like from the perspective of the person receiving those payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SB
Shivansh B.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

“simple website builder for beginners”

Pros

Building a site with Squarespace is not a hassle. The interface is very user friendly and really simplifies the whole website creation process. For anyone who wants a less complicated way to create their own website, it's an ideal option.

Cons

During sign-up, it would have been really helpful to have a way to separate charitable users from commercial ones. Also compared with other donation collection options, the overhead feels a bit high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DB
Daeus B.

Food Production, 11-50 employees

More than a year

4.0

“Perfect integrations for growth”

Pros

Connecting Squarespace with other tools like FareHarbor, Google and similar platforms is really important for our company's growth and it handles those integrations without any trouble. The reporting and analytics side could be stronger though especially if there were a single dashboard that showed the breakdown for all of our domains in one place instead of making us click into each domain separately.

Cons

Analytics across multiple domains would be much better if everything were available in one central dashboard instead of being spread out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AW
Alina W.

Consumer Goods, 11-50 employees

More than a year

5.0

“all in one website builder win”

Pros

Running a small business is a lot simpler with this all in one platform. It takes the stress out of building a website especially if you are not very tech-savvy or naturally creative. The available templates and domain name search tools really help organize the whole website creation process from start to finish.

Cons

I did not have anything to complain about with this software. Since I rely a lot on examples, I mainly wanted a website builder that offered guidance and good templates and it delivered on both. The platform is very user friendly and I also appreciated that you can describe the kind of site you want and be matched with a template that fits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

VR
Vanessa R.

E-Learning, 51-100 employees

Less than a year

4.0

“beautiful templates and fast blogging”

Pros

Right away the platform stands out for how professional and visually appealing it looks. There are plenty of templates to choose from and while customizing them felt a bit challenging to me, the blog feature works really well and makes it quick to get a website up and running.

Cons

Customer support could be better especially in other languages and it would help a lot if they added phone support. It also feels limited when it comes to widgets and add-ons. The part I liked least was the shallow navigation structure which can become an issue if you're trying to build a larger website.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

JXY
John Xianhe Y.

Retail, 1-10 employees

Less than a year

5.0

“Give multiple options to choose”

Pros

I find it simple and the interface felt user friendly. The templates also looked really nice and gave us good options to choose from.

Cons

The version we used for free came with limited functionality so there were a few restrictions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FZ
Farooq Z.

Information Services, 1-10 employees

More than a year

5.0

“clean design and simple setup”

Pros

Squarespace stands out to me for its simple, minimalist feel, its easy workflow and the WYSIWYG editor that makes building pages very convenient.

Cons

there wasn't anything I disliked about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Alicia L.

Outsourcing/ Offshoring, 1-10 employees

Less than a year

3.0

“attractive templates, restrictive migration”

Pros

The templates available look professional, with appealing designs and strong typography. The backend is user friendly and having 24/7 live chat support is definitely a plus.

Cons

My biggest concern was that you cannot move your website somewhere else later if you decide to switch platforms. Having to rebuild everything from the ground up and feel locked into a long-term commitment was enough to put me off. Another downside was the lack of phone support especially in situations where speaking to someone right away would have been more useful.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

LC
logan c.

Design, 500+ employees

Free Trial

4.0

“fast setup and reliable results”

Pros

Getting started was quick and the product is really convenient for putting things together and using right away.

Cons

A few features can be a bit glitchy at times but overall it works well for the most part.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RO
Ricki O.

Marketing and Advertising, 1-10 employees

More than a year

3.0

“Complex templates held me back”

Pros

When I first launched my business I chose Squarespace because I wanted a templated website builder that seemed simple to use. Instead, I ended up spending countless hours in it just to wind up with a pretty average-looking site. The one real upside for me was the affordable pricing and a few of the templates do look nice if you happen to pick the right one from the start and never need to switch.

Cons

The template structure felt far too restrictive. Unless I rewrote my copy to fit the layout, there was only a small amount I could actually customize. I know plenty of people enjoy using it but I never understood the appeal. After switching to WordPress and using the Divi builder from Elegant Themes, I knew right away I would not be returning to this one.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

ES
Eric S.

Retail, 500+ employees

More than a year

4.0

“user friendly builder”

Pros

Overall it has been a pleasure to use and is very easy to work with.

Cons

The only thing I wasn't too happy about was that some parts of the software felt a bit expensive.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

JB
Jitendra B.

Writing and Editing, 1-10 employees

More than a year

4.0

“creative website builder delight”

Pros

Building a professional looking website used to feel pretty overwhelming as someone who doesn't code. Squarespace gives me a clear visual interface where I can actually use my creativity and design ideas through drag and drop tools and its graphical editor. I don't have to wrestle with code anymore or keep copying and pasting snippets from other places. Instead, I can put together my own site with the ready-made templates and still customize it with my personal branding.

Cons

One thing that could be better is how the options are arranged. They should be organized and grouped more clearly so beginners don't have to spend time struggling to find the right settings. It would help a lot if the most commonly used options were collected and shown right on the main page.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AS
Ashfaque S.

Information Technology and Services, 1-10 employees

Less than a year

4.0

“Amazing service and features”

Pros

I have not come across another software that offers this kind of functionality. I am genuinely very happy and highly satisfied with the service and the quality of their work is truly commendable.

Cons

I actually began with the free trial but this software impressed me a lot. I'd strongly recommend it to anyone looking for very reliable service.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

EG
Elio G.

Management Consulting, 1-10 employees

Less than 6 months

4.0

“fantastic web design experience”

Pros

It is fairly easy to use, it includes a lot of useful tools and it stands out as one of the better options for website design. Overall it has been a really good experience for designing and building a web page.

Cons

I have not come across anything negative at the moment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JAU
Jose Augusto U.

Arts and Crafts, 1-10 employees

Less than a year

4.0

“Packed with powerful tools”

Pros

After trying a bunch of website builders I usually ended up frustrated by how complicated they became. Squarespace changed that for me completely because it is so easy to use. I really enjoyed the interface and was impressed by how much I was able to do with it.

Cons

I have not come across anything negative with it because it offers plenty of tools and options for my business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

EA
Ehiaghe A.

Professional Training & Coaching, 1-10 employees

Less than a year

4.0

“Really amazing tool”

Pros

Squarespace is very user friendly and the distinctive design options along with its customizable templates make it a really great platform.

Cons

I still have not fully figured out the workflow integration side of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SB
Sam B.

E-Learning, 1-10 employees

More than a year

5.0

“friendly support and simple setup”

Pros

I find it easy to use and the customer support team has been friendly and helpful whenever needed.

Cons

I have not run into any downsides with it. It's been really cool to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10