Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

EP
Elvis P.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“stylish themes and polished menus”

Pros

Alongside hosting my NFT art exhibition on Squarespace, the blog navigation has turned out exactly the way I wanted. It comes with plenty of good themes that are well optimized across tablets, PCs and phones and the menu customization is incredibly flexible. Overall it has been life changing for me.

Cons

The only thing I really wish it had is auto-save while I am working. That's been my one issue.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA
Ashlee A.

Apparel & Fashion, 1-10 employees

More than a year

1.0

“constant follow-up and extra fees”

Pros

Using the card through the app is pretty easy and support is available. In short you can always get in touch with a representative.

Cons

The frustrating part was having to keep calling over and over just to get updates about problems with my account. It also seems like they charge a fee to use the card which made it even more disappointing. I really didn't like having to chase them for 2 to 3 weeks just to hear anything back.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

1

CH
Cynthia H.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Made website building possible”

Pros

Building and updating our website has been really simple. The pre designed sections made it possible to create the look we wanted without having to hire a web designer.

Cons

One limitation is that once you pick a template, you cannot switch to a different one later like you can with Shopify.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC
Suzi C.

Management Consulting, 1-10 employees

More than a year

4.0

“simple setup, clean upkeep”

Pros

Getting a basic website up and running is easy and it doesn't take much effort to keep it maintained afterward.

Cons

On the downside improving the site's SEO isn't very easy and it's not the best option if you need a more feature-rich website compared with WordPress.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JM
Jennifer M.

Hospitality, 1-10 employees

Less than a year

5.0

“Easy card payment setup”

Pros

It is pretty easy to use overall and it made accepting credit and debit card payments possible for my business.

Cons

The initial setup was a bit confusing at first but I was able to work through it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

TL
Tim L.

Construction, 1-10 employees

More than a year

4.0

“flexible features and simple setup”

Pros

Using Squarespace has not been a problem and it integrates well with other features I might need down the line.

Cons

Every now and then, I think it would be nice to have a template with more customization options but it hasn't really been necessary so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

IH
Iain H.

Retail, 1-10 employees

Less than a year

4.0

“professional templates that save time”

Pros

Getting a professional site together with Squarespace takes a lot less effort because the platform is very user friendly. The biggest plus for me is being able to customize the templates enough to make the site feel unique while still keeping a really professional look. It saves a huge amount of time compared with building everything from scratch in WordPress.

Cons

When you need very specific layout changes it can start to feel restrictive because the templates only let you go so far. It is possible to work around that with custom code but then you either need to know exactly what you are doing or pay someone else to handle it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AD
Ashley D.

Architecture & Planning, 1-10 employees

Free Trial

5.0

“handy app for busy days”

Pros

With how packed my schedule usually is, the Squarespace app has helped make things a lot more manageable than most other apps I have used.

Cons

There are a couple of parts of the app I wasn't crazy about. It could still use a few tweaks here and there but overall it's still an awesome app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MS
Marj S.

Events Services, 1-10 employees

Free Trial

5.0

“user friendly with plenty of tools”

Pros

Squarespace is very user friendly especially for someone who's reasonably tech-savvy but not fully caught up with all the latest features and bells and whistles out there.

Cons

At times it can still feel a bit confusing or tricky when I am trying to adjust certain elements exactly the way I want them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

NI
Nishaaj I.

Information Technology and Services, 500+ employees

Less than 6 months

5.0

“versatile tools for businesses”

Pros

There are so many different business possibilities available on the website and that's what I really love about it.

Cons

One thing I don't like is that support doesn't feel available when I need help.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DG
Daniel G.

Construction, 1-10 employees

More than a year

5.0

“powerful once it clicks”

Pros

There's a lot you can do with it and once you get the hang of how it works, it becomes incredibly useful.

Cons

It's definitely pretty complex and takes time to fully learn but that's often the trade-off with something this capable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CH
Corley H.

Retail, 1-10 employees

Less than 6 months

5.0

“affordable platform with stunning templates”

Pros

After trying a few other platforms, Squarespace has ended up being my favorite and even feels better than Shopify. The pricing is reasonable, it's user friendly and the website templates look fantastic while being quick to set up.

Cons

At this point I really have not come across anything I am unhappy with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Photography, 1-10 employees

Less than 6 months

5.0

“fantastic software all around”

Pros

everything about this software works well for me. It's a really great platform and I'd definitely recommend it to other people.

Cons

At this point I have not come across anything frustrating or disappointing about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KM
Kewin M.

Wholesale, 11-50 employees

More than a year

4.0

“site setup in no time”

Pros

Building and managing the site is very easy and we can get a professional result pretty quickly.

Cons

That simplicity also comes with a downside. Depending on the template some actions are actually quite complicated to set up and not everything can be done which is a bit frustrating. On the plus side, customer support is responsive and can help when needed.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

AD
Anais D.

Wholesale, 11-50 employees

More than a year

4.0

“powerful ecommerce platform”

Pros

It's a strong and capable e-commerce platform that works really well.

Cons

Getting started with this software can feel a bit challenging at first but it becomes user friendly once you get used to it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

JL
Joelle L.

Animation, 51-100 employees

More than a year

4.0

“No coding knowledge needed”

Pros

The tool is very easy to use, even without much coding knowledge. The templates and add-ons are designed well and really help bring a website to life while making customization simple.

Cons

If you're mainly using it for a portfolio and not much beyond that, the price feels a bit high compared with other competing options.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

VL
Valerie L.

Hospital & Health Care, 51-100 employees

Less than a year

5.0

“quick to learn and use”

Pros

It didn't take long to get comfortable with it. The platform is fairly simple to learn and easy to understand overall.

Cons

At times it can feel a little limiting because of the templates and I wish it were a bit more flexible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JM
Joel M.

Electrical/ Electronic Manufacturing, 500+ employees

Less than 6 months

4.0

“powerful templates for quick sites”

Pros

Building a website with Squarespace is very easy because it offers a huge range of options without requiring any coding knowledge or prior experience. You can simply drag elements around, add buttons, create new sections and shape the site however you want. It's very capable and the only real boundary is your own creativity. There are also plenty of templates included which helps a lot when you need ideas or a starting point.

Cons

It is clearly aimed more at beginners or anyone who doesn't want to spend days putting a website together so it does come with more limitations compared to building a site completely from scratch. API flexibility is limited and some advanced features, such as certain animations, bots and similar tools, either aren't available or still have not been developed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

JT
Jared T.

Construction, 500+ employees

Less than 6 months

3.0

“clean website results”

Pros

When I built my first website, I tried Squarespace and the whole process was about as simple as it could be. The finished site also ended up looking really good.

Cons

One thing that does get on my nerves is how many YouTube sponsorships for it seem to be everywhere.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

LS
Laurence S.

E-Learning, 500+ employees

Less than 6 months

4.0

“sleek design with useful tools”

Pros

The platform is thoughtfully designed and includes software options that actually feel relevant and practical to use.

Cons

It would be better if there were more instructional role-simulation videos available at the beginning to help new users get started.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8